The ice-maker must have been turned off by a previous guest. There are directions on how to turn the icemaker on and off (and all the appliances) on a single page displayed in the kitchen.

Thanks for the feedback. Our guest is absolutely correct about the cell service. If you have ATT, the service is marginal (although 30 seconds away from the house it works great). Sometimes we can make and receive calls without any problems and other times it is frustrating. We have a landline at the house just to make sure guests can make and receive calls also. Other cell providers and wifi calling seem to work fine. I've done Zoom calls from the beach house without a problem, but that apparently was a problem for our guest. Mike

We try to avoid any confusion by stating that this is a three-story home and the 3 BR/3 BA unit is on the second and third floors and the first floor is a separate vacation rental. We reiterate this information via email immediately after guests book to make sure they know there are two separate units in the house. We are sorry about any confusion.

Thank you for the review. There are two keypads to open the gate; one to enter the property and a second to exit the property. The keypad to exit the property was not working correctly so the guests had to use the keypad on the other side of the gate (about 20 feet away) to leave the property. I was able to fix the malfunctioning keypad today.