Dear PetraThank you for taking the time to write us a review.We are sorry to hear that we couldn't live up to your expectations - please feel free to write us an e-mail specifying how we didn't live up to the expectations.We hope to hear from you. Kind regards, Laura / Reception. Wakeup Copenhagen Borgergade.

Dear Kris, Thank you very much for taking the time to rating our establishment - it truly is of great value to us. We hope that you enjoyed your stay in Copenhagen, and we hope that we will have the opportunity to welcome you again at Wakeup Borgergade. Yours sincerely, Team WakeUp

Dear BelindaThank you for taking the time to send us a review. We appreciate your feedback, as it helps us in our continuous process of improving our concept, services and facilities. We are sorry to hear that we could not live up to your expectations in terms of the bathroom interior during your stay with us.However, we hope you enjoyed your stay in Copenhagen, and we we will have pleasure of welcoming back in the future after all. Yours SincerelyThe Wakeup Team Judith Reception

Kære Hans Først og fremmest tak for at have taget dig tid til at skrive en anmeldelse om dit ophold. Det glæder os at høre, at dit ophold levede op til dine forventninger især i forhold til vores beliggenhed. Vi håber, at vi igen kan få lov at byde dig velkommen på vores hotel. Med venlig hilsen/ Team Wakeup Anne

Dear Kim Thank you for the kind words and for choosing Wakeup Borgergade as your residence during your visit to Copenhagen. We are very pleased that we have lived up to your expectations during your stay, in particular in terms of our staff, lounge area. We hope we can welcome you again on your next visit to Copenhagen Yours sincerely Team Wakeup / Anne

Dear Lisa Thank you for the kind words and for choosing Wakeup Borgergade as your residence during your visit to Copenhagen. We are very pleased that we have lived up to your expectations during your stay. We hope we can welcome you again on your next visit to Copenhagen Yours sincerely Team Wakeup / Anne

Dear guest Thank you for the kind words and for choosing Wakeup Borgergade as your residence during your visit to Copenhagen. We are very pleased that we have lived up to your expectations during your stay, in particular in terms of the location and facilities. Also that our staff was helpful to you! We hope we can welcome you again on your next visit to Copenhagen Have a ncie day, stay safe. Yours sincerely Team Wakeup / Anna-Loa

Hi Paul,Thank you for sharing your feedback with us. Regarding luggage storage after check-out, we do offer this service for a nominal fee of 20 DKK, which is approximately 2 EUR. We understand that this may be different from what you've experienced elsewhere, and we appreciate your understanding.Our rooms are designed to maximize space efficiency, offering a cozy yet comfortable stay. However, we do offer larger rooms for guests who prefer more space.Regarding breakfast, we offer a variety of options, including hams and salami, for protein. We aim to provide a balanced selection and proritize quality over quantity when it comes to breakfast.Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future.Best regards,Frederik

Hi Kimberley,We sincerely apologize for the inconvenience caused by the oversight during your check-in. It was indeed a human mistake, and we deeply regret any discomfort or concern it may have caused. Please know that the safety and well-being of our guests are of utmost importance to us. In such cases, we always strive to rectify the situation promptly and provide alternative accommodations, often including an upgrade, to ensure a comfortable stay.Regarding the amenities, we understand your expectations, and while we may not have certain amenities like a kettle, phone, or security box in the room, we do offer complimentary hot water at the reception for our guests' convenience. Additionally, we want to emphasize that our hotel maintains rigorous safety protocols to ensure that all our guests feel secure throughout their stay.We appreciate your understanding and hope that despite this initial hiccup, you were able to enjoy your time with us. Should you have any further concerns or require assistance during your stay, please do not hesitate to reach out to our friendly staff, who are always ready to assist you.Warm regards,Frederik

Hi Paul,Thank you for sharing your experience with us. We understand your concerns regarding the bedding arrangements.At Wakeup Hotel, we provide extra linen under the bed to accommodate our guests' needs. This includes additional blankets, pillows, and other bedding items. We apologize if this was not communicated effectively during your stay.We appreciate your feedback and will ensure that our team provides clearer information to guests regarding the availability of extra bedding items in the future.If you have any further questions or require assistance, please feel free to contact us at any time.Best regards,Frederik

Thank you, Janet, for your feedback. We're glad to hear that you found our staff friendly and helpful during your stay. However, we apologize for any inconvenience caused by the noise from doors slamming. We'll look into ways to address this issue to ensure a more peaceful environment for our guests. If you have any further suggestions or concerns, please don't hesitate to reach out. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Best regards,Frederik

Thank you, Katherine, for sharing your positive experience with us! We're pleased to hear that you found our rooms clean and equipped with everything you needed for a comfortable stay. Our convenient location near metro stations and local attractions makes exploring Copenhagen easy and accessible. We're glad that our luggage storage option was helpful for extending your tour on the day of your departure. It would be our pleasure to welcome you back for another stay in the future!Best regards,Frederik