This is a hotel where the staff is referring all the time " according to the rule..."
Indeed, when arriving at 12 pm the room was not yet ready : following the rule rooms are only available
as from 3 pm. Even when the hotel was almost empty it was almost impossible to convince the reception staff to do an effort to have the room much earlier. Housekeeping seems to be a problem.
Furthermore, when asking for two towels per sunbed,( these were rather small and cover only the half of a sunbed) the rule says only one towel per sunbed. Only after a friendlly discussion with the reception staff, they reluctantly agreed for two towels.
Also when leaving the hotel, I asked for one hour longer stay in the room. But again the rule says that rooms must be vacant by 12 pm. Eventually, one hour extension could be granted only by paying a riduclous 30 euro !
But their own rules do not apply when they organise an Easter barbeque at the swimming pool, which
makes it than impossible to for the guests to enjoy that swimming pool.
The only positive attitude came from GINA, the hotel consumer representative who did her very best
to understand all my frustration. But even with her open mind and great kindness she can not compensate for the rules policy laid down by management.
