Dear Guest, Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts. Your experience means a lot to the entire team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards Front Office

Dear nisim,Warm greetings from MGM!Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests.We appreciate your kind comments and hope to serve you again soon.Best regards,Rooms

Dear Ben,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We strive every day to Make Great Moments for our guests which make your valuable comments very important to us. We look forward to serving you again soon.

Dear Kit Ying,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We strive every day to Make Great Moments for our guests which make your valuable comments very important to us. We look forward to serving you again soon.Best regards,Customer Care

Dear Yannis,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We strive every day to Make Great Moments for our guests which make your valuable comments very important to us. We look forward to serving you again soon.Best regards,

Dear jiwoung,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We strive every day to Make Great Moments for our guests which make your valuable comments very important to us. We look forward to serving you again soon.

Dear Jid,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We strive every day to Make Great Moments for our guests which make your valuable comments very important to us. We look forward to serving you again soon.

Dear te,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We strive every day to Make Great Moments for our guests which make your valuable comments very important to us. We look forward to serving you again soon.

Dear Iris,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We strive every day to Make Great Moments for our guests which make your valuable comments very important to us. We look forward to serving you again soon.Best regards,Customer Care

Dear Danny,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We strive every day to Make Great Moments for our guests which make your valuable comments very important to us. We look forward to serving you again soon.

親愛的 JUNG-CHING：感謝您選擇入住美高梅並與我們分享您的入住體驗！您的寶貴意見是對我們最大的支援與鼓勵，也是我們進步的動力。美高梅希望您的“美”一次旅程都稱心如意，未來的“美”一天都幸福順遂。我們期待下次能夠為您提供更加優質體貼的服務，祝您生活愉快！客戶服務部謹啟

Dear Alan,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We strive every day to Make Great Moments for our guests which make your valuable comments very important to us. We look forward to serving you again soon.Best regards,

Dear Pik Yan Amy,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much.We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team.Thank you again for your kind comments and visit. We look forward to serving you again soon.

Dear Peggie,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much.We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team.Thank you again for your kind comments and visit. We look forward to serving you again soon.

Dear Suet Wai,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much.We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team.Thank you again for your kind comments and visit. We look forward to serving you again soon.

親愛的 Tsz Yuet：感謝您選擇入住美高梅並與我們分享您的入住體驗！您的滿意是對我們最大的支持與鼓勵，也是我們進步的動力。美高梅希望您的“美”一次旅程都稱心如意，未來的“美”一天都幸福順遂。期待下次能夠為您提供更加優質體貼的服務，祝您生活愉快！

Dear Isabella,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much.We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team.Thank you again for your kind comments and visit. We look forward to serving you again soon.

Dear Mr. So,Warm greetings from MGM!Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. We regret to hear that our service did not meet your expectations and live up to our own high standards.We would greatly appreciate the opportunity to further clarify a few details of your experience. As such, please feel free to contact us directly at hotelexperience@mgm.mo. We sincerely hope that this isolated incident will not affect your impression of our hotel and that you will give us another opportunity to serve you. We are driven by the aim to Make Great Moments for each of our valuable guests.We look forward to hearing from you soon.Best regards,

Dear Yui Hing,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much.We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team.Thank you again for your kind comments and visit. We look forward to serving you again soon.Best regards,

Dear XXX,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much.We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team.Thank you again for your kind comments and visit. We look forward to serving you again soon.

親愛的 Chau,感謝您選擇入住美高梅，並與我們分享您的入住體驗。您的寶貴意見我們已經收到並轉至相關部門，以進一步改善與優化我們的工作。美高梅希望您的“美”一次旅程都稱心如意，未來的“美”一天都幸福順遂。由衷的期待您再次光臨美高梅，體驗我們的改善與優化。期待下一次能夠為您提供更加優質的服務，祝您生活愉快！

Dear Sarah,Warm greetings from MGM!Thank you for choosing us for your recent stay and for bringing the issue of smoking smell in room to our attention. We regret to hear that our service did not meet your expectations and live up to our own high standards.Please rest assured that the highlighted issue was immediately addressed by the management and specialist team of our hotel. We are determined to take any steps necessary to ensure that similar incidents do not happen again in the future.We understand that our hotel’s reputation and success is built one experience at a time, and your continued patronage is very important to us. We sincerely hope that this isolated incident will not affect your impression of our hotel and that you will provide us another opportunity to serve you.Thank you again for taking the time to share your feedback. Takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. We hope to serve you again soon.

親愛的 Wai yan：感謝您選擇入住美高梅並與我們分享您的入住體驗！您的滿意是對我們最大的支持與鼓勵，也是我們進步的動力。美高梅希望您的“美”一次旅程都稱心如意，未來的“美”一天都幸福順遂。期待下次能夠為您提供更加優質體貼的服務，祝您生活愉快！

亲爱的 George：感谢您选择入住美高梅并与我们分享您的入住体验！您的满意是对我们最大的支持与鼓励，也是我们进步的动力。美高梅希望您的“美”一次旅程都称心如意，未来的“美”一天都幸福顺遂。期待下次能够为您提供更加优质体贴的服务，祝您生活愉快！客户服务部谨启

Dear Wing kong,Warm greetings from MGM!It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours.We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share with us. Your experience means a lot to us and the entire team.We appreciate your kind comments and hope to serve you again soon.

Dear Choon,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much.We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team.Thank you again for your kind comments and visit. We look forward to serving you again soon.

Dear SO KAN,Warm greetings from MGM!It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours.We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share with us. Your experience means a lot to us and the entire team.We appreciate your kind comments and hope to serve you again soon.

Dear Peter Alan,Warm greetings from MGM!Thank you for choosing us for your recent stay. We regret to hear that our service did not meet your expectations and live up to our own high standards.We would greatly appreciate the opportunity to further clarify a few details of your experience. As such, please feel free to contact us directly. We sincerely hope that this isolated incident will not affect your impression of our hotel and that you will give us another opportunity to serve you. We are driven by the aim to Make Great Moments for each of our valuable guests.We look forward to hearing from you soon.Best regards,Customer Care

Dear SO KAN,Warm greetings from MGM!It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours.We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share with us. Your experience means a lot to us and the entire team.We appreciate your kind comments and hope to serve you again soon.Best regards,Customer Care

Dear Sin Gee,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much.We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team.Thank you again for your kind comments and visit. We look forward to serving you again soon.Best regards,

Dear Kwok Shing Lewis,Warm greetings from MGM!It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours.We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share with us. Your experience means a lot to us and the entire team.We appreciate your kind comments and hope to serve you again soon.Best regards,Customer Care

Dear Choon,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much.We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team.Thank you again for your kind comments and visit. We look forward to serving you again soon.

Dear Joe,Warm greetings from MGM!Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests.Thank you again for your kind comments and business. We hope to serve you again soon.

Dear Wai Yan,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much.We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team.Thank you again for your kind comments and visit. We look forward to serving you again soon.

親愛的 張先生：感謝您選擇入住美高梅並與我們分享您的入住體驗！您的滿意是對我們最大的支持與鼓勵，也是我們進步的動力。美高梅希望您的“美”一次旅程都稱心如意，未來的“美”一天都幸福順遂。期待下次能夠為您提供更加優質體貼的服務，祝您生活愉快！

Dear Mew May,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much.We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team.We look forward to serving you again soon.

亲爱的 wei ming： 感谢您选择入住美高梅并与我们分享您的入住体验！您的满意是对我们最大的支持与鼓励，也是我们进步的动力。美高梅希望您的“美”一次旅程都称心如意，未来的“美”一天都幸福顺遂。 期待下次能够为您提供更加优质体贴的服务，祝您生活愉快！

Dear Guest,Warm greetings from MGM!It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours.We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share with us. Your experience means a lot to us and the entire team.We appreciate your kind comments and hope to serve you again soon.

親愛的李先生：感謝您選擇入住美高梅並與我們分享您的入住體驗！您的滿意是對我們最大的支持與鼓勵，也是我們進步的動力。美高梅希望您的“美”一次旅程都稱心如意，未來的“美”一天都幸福順遂。期待下次能夠為您提供更加優質體貼的服務，祝您生活愉快！

Dear Mr. Sawada,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much.We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team.Thank you again for your kind comments and visit. We look forward to serving you again soon.Best regards,

親愛的 KENJI：感謝您選擇入住美高梅並與我們分享您的入住體驗！您的滿意是對我們最大的支持與鼓勵，也是我們進步的動力。美高梅希望您的“美”一次旅程都稱心如意，未來的“美”一天都幸福順遂。期待下次能夠為您提供更加優質體貼的服務，祝您生活愉快！

Dear fleur,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much.We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team.Thank you again for your kind comments and visit. We look forward to serving you again soon.Best regards,

親愛的 Chi Ian：感謝您選擇入住美高梅並與我們分享您的入住體驗！您的滿意是對我們最大的支持與鼓勵，也是我們進步的動力。美高梅希望您的“美”一次旅程都稱心如意，未來的“美”一天都幸福順遂。期待下次能夠為您提供更加優質體貼的服務，祝您生活愉快！

Dear Mr. Wong,Warm greetings from MGM!Thank you for choosing us for your recent stay and for bringing the issue of swimming pool to our attention. We regret to hear that our service did not meet your expectations and live up to our own high standards.Please rest assured that the highlighted issue was immediately addressed by the management and specialist team of our hotel. We are determined to take any steps necessary to ensure that similar incidents do not happen again in the future.We understand that our hotel’s reputation and success is built one experience at a time, and your continued patronage is very important to us. We sincerely hope that this isolated incident will not affect your impression of our hotel and that you will provide us another opportunity to serve you.Thank you again for taking the time to share your feedback. Takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests. We hope to serve you again soon.Best regards,Customer Care

亲爱的 GEN LUN：感谢您选择入住美高梅并与我们分享您的入住体验！您的满意是对我们最大的支持与鼓励，也是我们进步的动力。美高梅希望您的“美”一次旅程都称心如意，未来的“美”一天都幸福顺遂。期待下次能够为您提供更加优质体贴的服务，祝您生活愉快！客户服务部谨启

Dear Kevin,Warm greetings from MGM!Thank you for choosing us for your recent stay. We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests.Thank you again for your kind comments and business. We hope to serve you again soon.Best regards, Customer Care Center

Dear XIU JUAN, Warm greetings from MGM! Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much. We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team. Thank you again for your kind comments and visit. We look forward to serving you again soon.

Dear Mei SZE, Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share with us. Your experience means a lot to us and the entire team. We appreciate your kind comments and hope to serve you again soon.

亲爱的 TAKI： 感谢您选择入住美高梅并与我们分享您的入住体验！您的满意是对我们最大的支持与鼓励，也是我们进步的动力。美高梅希望您的“美”一次旅程都称心如意，未来的“美”一天都幸福顺遂。 期待下次能够为您提供更加优质体贴的服务，祝您生活愉快！ 客户服務部 谨启