Hola señorita MonicaGracias por compartir su opinión. Entendemos que las personas tienen diferentes gustos y perspectivas, y lamentamos que la comida no haya sido tan satisfactoria para usted. Trabajamos para satisfacer los gustos de todos nuestros huéspedes, y tomaremos sus comentarios en consideración para mejorar nuestra oferta gastronómica. Esperamos tener la oportunidad de brindarle una experiencia culinaria más gratificante en el futuro.Quedamos a su disposición

Hola señor AdelsonGracias por su opinión. Lamentamos escuchar que los juegos infantiles estaban oxidados y descuidados; tomaremos medidas para solucionarlo. También nos entristece saber que la comida no fue de su agrado. Su retroalimentacion es importante para nosotros y trabajaremos para mejorar. Esperamos tener la oportunidad de brindarle una experiencia más satisfactoria en el futuro.

Hello Mrs. BrianaThank you for your wonderful review! We're thrilled to hear that you found our hotel to be one of the nicest you've ever stayed in and that you enjoyed our stunning grounds—it truly is like paradise here. We're glad to know that our staff made your stay amazing and that you felt safe in our beautiful area. Your recommendation means a lot to us. We look forward to welcoming you back for another fantastic stay!We remain at your service

Hello Mrs. Cristy.Thank you for sharing your feedback! We're glad to hear that you loved your stay overall. We understand your concerns about the beach, and it's important to note that we are situated in a natural protected area. Due to this, we are unable to modify our shore or ocean. We appreciate your understanding and we'll do our best to maintain the natural beauty of our surroundings while improving our guests' experience. We hope to have the opportunity to welcome you back for an even better experience in the future!We remain at your service

Hello Mr. MichaelThank you for your rating. We're sorry to hear that your experience wasn't completely satisfying. If there are any specific areas where we can improve, please don't hesitate to let us know. We hope to have the opportunity to welcome you again and exceed your expectations.We remain at your service

Hello TuankhoiThank you for taking part of your time to rate us! We're delighted you enjoyed your stay!We remain at your service

Hello Mrs. MarilynThank you for your kind words! We're delighted to hear that you found our resort quaint and cozy while still providing everything you need or want. Your satisfaction is our priority, and we're thrilled to have met your expectations. We hope to welcome you back soon for another wonderful experience!We remain at your service

Hello Mr. GregoryThank you for your review! We're glad you enjoyed the beautiful oceanfront view and warm pool. We appreciate your feedback on the bed's firmness and the food variety. We understand your concern about noise from families and will consider your suggestion for an adults-only building, allow us to mention that we have an adults-only resort named Secrets Aura. We hope to welcome you back for another great stay!

Hello Mrs. PhoebeThank you for sharing your experience with us. We're sorry to hear about the challenges you encountered regarding the availability of beach chairs and your experience with the breakfast buffet. Your feedback is invaluable, and we're committed to improving our services to ensure a stress-free and enjoyable stay for all our guests. We're actively working on enhancing our control over lounge bed reservations to prevent situations like this in the future. We appreciate your patience and understanding. We're glad to hear you enjoyed access to Sunscape and Secrets, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.we remain at your service

Thank you for your comments Mr. Joseph, we hope to see you soon again. regards from Cozumel

Hello Robin, Thank you for your feedback! We're thrilled to hear you enjoyed our beach service. Your suggestion for more evening activities is duly noted, and we'll certainly take it into consideration for enhancing our guest experience. We hope to welcome you back soon for even more memorable moments at our resortWe remain at your service

Hello Mr. JasonWe're thrilled to understand you had such a great experience with us! Thank you!We remain at your service

Hello Jaqueline,Thank you for the 5-star rating! We appreciate your support and are delighted to know that you had a great experience with us. We look forward to welcoming you back again soon!I remain at your serviceEduardo Betancourt

Hello Nichole,Thank you for the great review! We're thrilled to hear you enjoyed your experience with us. Your feedback means a lot to us. We look forward to welcoming you back soon!I remain at your serviceEduardo Betancourt

Hello ShawnaWe sincerely apologize for the disappointment you experienced during your recent stay with us. It is disheartening to learn that the quality of our food did not meet your expectations and that you encountered issues with the internet service. We understand how important these aspects are to your overall experience, and we regret any inconvenience they may have caused.Please rest assured that we take your feedback seriously and will address these concerns with our F&B team to ensure improvements are made to our food offerings. Additionally, we have improved our internet service to provide a more reliable and satisfactory experience for our guests.I remain at your serviceEduardo betancourt

Hello AlainThank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding the lack of shuttle service to the airport and the cleanliness of our elevators. Unfortunately, due to local regulations, Cozumel does not allow hotels to offer transportation services. Regarding the cleanliness issue, we take this seriously and will address it promptly with our team to ensure improvements are made.Please know that guest satisfaction is our top priority, and we are committed to providing a comfortable and enjoyable stay for all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future to provide you with a better experience.I remain at your service

Dear Allise,Thank you for your review. We're delighted you enjoyed our beautiful property, amazing rooms, and excellent staff. However, we're sorry to hear that the food did not meet your expectations. Your feedback is valuable, and we will address this with our F&B team. We hope to welcome you back for an improved dining experience.I remain at your serviceEduardo Betancourt

Hola señorita Andrea,Nos complace saber que, en general, disfrutó de su estadía con nosotros. Lamentamos profundamente escuchar sobre la experiencia desfavorable que tuvo con el ruido proveniente del cuarto vecino. Su comodidad y tranquilidad son de suma importancia para nosotros, y queremos asegurarnos de abordar este problema de inmediato para evitar que vuelva a ocurrir en el futuro.Nos reconforta saber que, a pesar de este inconveniente, el resto de su experiencia fue positiva y que le dejó con ganas de regresar. Valoramos enormemente sus comentarios y le invitamos a que nos dé otra oportunidad para brindarle una experiencia aún más placentera.Quedamos a su disposición para cualquier otra pregunta o inquietud que pueda tener.Quedo a su disposiciónEduardo Betancourt

Hello Mr. MikeThank you so much for taking some of your time to write your review, allow us to mention that we are surprised to hear about the restaurant schedule issue, as we have an app where guests can view all changes and updates. Additionally, the entertainment program is available on the app for your convenience. We will investigate these matters further to ensure that our communication channels are functioning properly. Regarding the safe, we apologize for the inconvenience and we are going to take the necessary actions. I remain at your serviceEduardo Betancourt

Hola señorita Heidi, Gracias por compartir su rating con nosotros, nos da gusto el ver que disfrutó de su estancia. Saludos desde Cozumel

Dear Jenna, thank you for choosing us, we appreciate rating in our services and products.

Dear Sherry,Thank you for sharing your thoughts on your recent stay at our property. We are pleased to read that you found our overall property to be nice, and we appreciate your positive comments about Annato. We are proud to offer a variety of dining experiences, and it's great to know when they exceed expectations.We understand that the limited availability of Annato and the Pizzeria may have impacted your dining options. Your feedback about the buffet is valuable, and we will consider it as we continually strive to enhance our offerings.We appreciate your observation regarding the pool and beach areas within the Dreams, Secrets, and Sunscape Sabor properties. While each resort has its unique features, it's helpful for future guests to have insights into the different areas available.Your feedback is essential to us, and we are glad you enjoyed the beach and pools at Secrets. We will continue to work on providing a consistently excellent experience for all our guests across the connected properties.Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future.

Dear Paris, thank you for staying with us, we really appreciate your rating! We hope to have the opportunity to have you back!

Dear Melissa thank you so much for choosing to stay at Dreams Cozumel Cape for your last getaway.

Dear Karla, please, do not hesitate to contact us in case you want to share more about your experience with us.

Sr. Omar,Agradecemos sinceramente que haya compartido su experiencia con nosotros. Lamentamos profundamente que su estancia no haya cumplido con sus expectativas y que haya experimentado inconvenientes durante su tiempo con nosotros.Si hay detalles específicos que le gustaría compartir o si hay aspectos en los que podamos trabajar para enmendar su experiencia, le animamos a que se comunique directamente con nosotros. Nuestra meta es siempre proporcionar un servicio excepcional, y valoramos la oportunidad de aprender y crecer a partir de sus comentarios.

Dear Lesley,Thank you for taking the time to share your positive experience at Dreams Cozumel Cape. We are delighted to know that you had a great stay, enjoying the restaurants, beach, rooms, and the attentive service provided by our staff. Your feedback is valuable, and we appreciate your kind words.It is our pleasure to know that you plan to return, and we look forward to welcoming you back for another wonderful stay. If you have any specific preferences or requests for your next visit, please feel free to let us know, and we will do our best to ensure your stay exceeds expectations.Once again, thank you for choosing Dreams Cozumel. We appreciate your loyalty, and we cannot wait to host you again.

Estimado Sr. Pedro,Gracias por su estancia con nosotros. Nos gustaría saber más de su estancia. Para poder verificar nuestras áreas de oportunidad.

Corinne, thank you so much for choosing us!

Gary, thank you for choosing Dreams Cozumel Cape!

Dear Weston Floyd,We sincerely apologize for the subpar experience you had with us. Your satisfaction is our top priority, and we regret any disappointment or inconvenience caused. We are actively addressing the issues raised to ensure improvements are made promptly. Please consider giving us another chance to provide you with the exceptional service you deserve.I remain at your serviceEduardo Betancourt

Dear John,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you found our rooms spacious and clean, enjoyed the restaurants, beach area, and pool, and appreciated the flowing drinks and acceptable service. It's great to know that you enjoyed the additional amenities and areas at Sunscape and Secrets, enhancing your overall stay.Your feedback is valuable to us, and we are grateful for your positive comments. If there's anything specific that stood out or any suggestions you have for improvement, we would love to know more.Once again, thank you for choosing our resort, and we look forward to the opportunity to welcome you back for another fantastic stay.

Dear Meghan,Thank you for taking the time to share your positive feedback. We are delighted to know that you enjoyed the friendliness of our staff and the quality of our food during your stay. Providing excellent service and delicious meals are top priorities for us, and we appreciate your acknowledgment.If you have any specific highlights or if there's anything else you would like to share about your experience, please feel free to do so. We value your input, and it helps us continually improve our offerings.Once again, thank you for choosing our resort, and we look forward to the possibility of welcoming you back for another enjoyable stay.

Mr. Thomas,Thank you for sharing your experience, and we appreciate your positive feedback regarding the great service and quality of the specialty restaurants. We are pleased to know that you enjoyed those aspects of your stay.However, we sincerely apologize for the inconvenience and discomfort caused by the push for membership presentations from our UVC colleagues. We understand that this approach can be disruptive and not in line with the seamless and enjoyable experience we aim to provide. Your feedback is crucial in helping us address and improve our guest interactions.Rest assured, we will review and address this matter with the UVC team to ensure a more guest-friendly approach in the future. If there's anything else you would like to share or discuss, please feel free to reach out.We hope to have the opportunity to welcome you back for a more relaxing and enjoyable stay.

Dear Ricardo,Thank you so much for choosing us! We wish we knew more about your stay so we can follow up on those matters.

Dear Cynthia,Thank you for taking the time to share your positive experience, and we are delighted to know that Sara and Luis went above and beyond to provide excellent service, especially in assisting with sign language communication. We appreciate your recognition of their efforts.It's fantastic to know that you enjoyed the beautiful beach and had a great snorkeling experience. Our team strives to create memorable moments for our guests, and your feedback reinforces their dedication.We look forward to welcoming you back for another enjoyable stay. If there is anything specific you would like to highlight or if you have any additional comments, please feel free to share.

Dear Monserrat,Thank you for sharing your positive feedback with us! We are thrilled to know that you had an amazing experience and found the customer service to be exceptional. Providing outstanding service and ensuring our guests have a memorable stay are our top priorities, and we are delighted that we were able to exceed your expectations.Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything specific you loved about your experience or if you have any suggestions for improvement, please feel free to share.Safe travels, and we look forward to hosting you again soon!

Dear Joseph,Thank you for sharing your positive experience with us. We are thrilled to know that you enjoyed your room and the access to all three properties. It's fantastic to know that the proximity to dive sites allowed for a more relaxed schedule, enabling you to sleep later, have breakfast, and make the most of your diving excursions.We appreciate your feedback and are delighted that we could contribute to a great stay. If there's anything specific you loved or any suggestions you have for improvement, we would love to learn more.Thank you for choosing our resort, and we look forward to welcoming you back for another wonderful stay.

Dear Katelyn,Thank you for choosing our resort for your last stay in Cozumel! We were delighted to be your hosts!

Dear Hugo,Thank you so much for staying with us!

Dear Rapahel,Thank you so much for staying with us!

Dear Christy,Thank you for taking the time to share your positive feedback! We are thrilled you had a wonderful stay and enjoyed our service and amenities. It's always our goal to make our guests' experiences memorable. We eagerly await your return and promise to make your next visit just as special.

Dear Eliane,We sincerely apologize for the experience you had at our resort. Your feedback is essential for us, and we take it very seriously. Offering quality food in a comfortable environment is of utmost importance to us, and it appears we fell short during your visit. We have taken note of your concerns about the buffet setup and the conditions you described, and we will ensure that they are addressed promptly. We always strive for excellence and continuously aim to improve our services and facilities. We appreciate you bringing this to our attention, and we genuinely hope you will consider giving us another opportunity to serve you better in the future.

Dear Sheri,Thank you for letting us know! We are pleased to know that you had a pleasant experience during your stay. Your satisfaction is our top priority, and we hope to welcome you back again in the future. Safe travels!

Dear John,We are sorry to know that your experience with our resort's dining options did not meet your expectations, especially considering our history and connections with other resorts. It's essential for our guests to have a variety of quality food choices, and I regret that we fell short of delivering that experience for you.We appreciate your feedback on the pool area as well. Adequate loungers and shade are vital for the relaxation and comfort of our guests.Your comments provide valuable insights that will help us identify areas for improvement. We strive to ensure that every guest has a memorable and pleasant stay, and feedback like yours is crucial for us to refine our services.Thank you for sharing your thoughts, and we hope you might consider giving us another opportunity in the future to provide you with the quality experience you deserve.

Dear David, thank you so much for staying with us!!

Dear Albania, thank you so much for your staying!