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Beoordelingen van Sandman Signature London Gatwick Hotel

4 out of 5
Sandman Signature London Gatwick Hotel
18-23 Tinsley Lane South, Three Bridges, Crawley, England

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 487 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 280 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 117 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 61 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 57 van 1002 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

8,2/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Erik

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2022
Reactie van Georgie op 6 aug 2022
Wow... 10 out of 10. We must have done something great :) Hope to see you again :)

10/10 – Uitstekend

Marcel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Goede locatie, bushalte in de buurt, treinstation in de buurt. Net hotel, ruime nette kamers
2 nachten verbleven in mei 2022
Reactie van Georgie op 11 jun 2022
Hi Marcel, Brilliant! We appreciate your feedback. :)

2/10 – Ontzettend slecht

Deana

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bathroom was dirty with hair all over. We could not shower. Staff was rude and unhelpful.
1 nacht verbleven in april 2024
Reactie van Reception team op 1 mei 2024
Dear guest!Thank you for leaving a review of your stay. It saddens us to hear that we have not managed to meet your expectations. Your concern has been raised with the housekeeping department.Kind regards

8/10 – Goed

Kevin

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Had to pay for pool,parking good if you stay 3 nights or more I didn’t have to pay.
1 nacht verbleven in april 2024
Reactie van Reception team op 1 mei 2024
Dear Kevin!Thank you so much for leaving a review of your stay! It is great to know that you enjoyed our hotel and its facilities.Until next time!

10/10 – Uitstekend

Bonnie

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Hotel was clean and perfectly located for getting to the airport. Not really any local amenities, about a 10-15 minute walk to a store.
1 nacht verbleven in april 2024
Reactie van Reception team op 28 apr 2024
Hi Bonnie!Thank you for the time you put to give us a review. We are pleased to see that you appreciated the cleanliness of the room and the proximity of the hotel to the airport.We would love to see you again soon!All the best!

10/10 – Uitstekend

Faith, Arouca

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and spacious room. Friendly and helpful front desk staff
1 nacht verbleven in april 2024
Reactie van Reception team op 24 apr 2024
Hi Faith!Thanks a lot for your warm words and it is great to hear that you enjoyed your stay at Sandman Signature London Gatwick. We would love to welcome you again in future!Take care,

8/10 – Goed

STEPHEN

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very comfortable and the staff were helpful and friendly
1 nacht verbleven in april 2024
Reactie van Reception team op 24 apr 2024
Dear Stephen!Thank you for reviewing your stay. We are thrilled to see that you found your room comfortable and had a great experience with our staff.All the best!

8/10 – Goed

stephen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect for pre flight stay. Convenient for airport and parking on sitr
1 nacht verbleven in april 2024
Reactie van Georgina op 22 apr 2024
Dear Stephen,Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that your last visit went really well. And our services suits your needs.

10/10 – Uitstekend

Dawn

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
An excellent experience from start to finish! Great concierge service, check-in was a breeze, the bar and restaurant options were top notch, staff was wonderful, and the room was quite spacious. Will definitely be returning.
1 nacht verbleven in april 2024
Reactie van Guest Service Manager op 19 apr 2024
Hi Dawn.Thank you for choosing Sandman Signature London Gatwick Hotel. I am delighted to read your review and from the rating you had given us, we have met all your expectations. Thank you and I hope to welcome you back so soon :)

10/10 – Uitstekend

Becky

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay
1 nacht verbleven in april 2024
Reactie van Georgina op 9 apr 2024
Hi Becky,Thank you for choosing Sandman Signature London Gatwick Hotel. It appears to me that you had a great stay from your rating. I hope to welcome you back so soon :)

6/10 – Redelijk

Alan

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything ok. Dining limited, especially for vegetarians. Ask for a late check out for 2pm, was offered check at 12pm.for free or I had to.pay from 11am to 2pm, which I had to do, be nice if they could still had given me the 11am.to 12pm.free, leaving me to pay for 2hrs instead of 3. Although still got a call at 11am getting me out the showe to tell me I had to leave the room at 11, whici didn't have too. Alarm test was planned for 1030 but went off at 1130, freaked my youngest out a touch. Would i stay again, probably not.for the one night, I'd use a travelodge or Premier inn.
1 nacht verbleven in april 2024
Reactie van Georgina op 9 apr 2024
Hi Alan, Thank you for choosing Sandman Signature London Gatwick Hotel. It saddens me that we did not meet all your expectations and I would like to apologize for the inconvenienced it cause you and your daughter.

10/10 – Uitstekend

Edward

1 nacht verbleven in maart 2024
Reactie van Guest Service Manager op 21 apr 2024
Dear Edward,Thank you for choosing Sandman Signature London Gatwick Hotel. From your rating it appears that we have met all your expectations and we are happy about it. Until your next visit. :)

8/10 – Goed

Aileen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were friendly and helpful. Very comfortable bed.
1 nacht verbleven in maart 2024
Reactie van Reception team op 31 mrt 2024
Dear Aileen! Thank you for your feedback, it is great to see that you enjoyed your stay at Sandman Signature London Gatwick! Until next time!

10/10 – Uitstekend

Phil

Great place to stay, would recommend.
5 nachten verbleven in maart 2024
Reactie van Reception team op 27 mrt 2024
Hello Phil!Your comment is highly appreciated and it is great to know that you enjoyed your stay and would recommend our hotel to others!Take care!

10/10 – Uitstekend

Sinara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I will come back to stay at this hotel.
1 nacht verbleven in maart 2024
Reactie van Reception team op 27 mrt 2024
Dear Sinara!Thanks a lot for your review, we are thrilled to see that you loved your stay at Sandman Signature London Gatwick and we can not wait to see you again in future!All the best!

10/10 – Uitstekend

Darren

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and beds are comfortable and near to the airport
1 nacht verbleven in maart 2024
Reactie van Dmitrijs / Guest Service Agent op 25 mrt 2024
Hi Darren!Thank you for your review! It is great to see that you enjoyed your time at our hotel and found the location convenient. Take care and all the best!

10/10 – Uitstekend

Barbara

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a really great hotel. Lovely Reception area. I checked in at 1am and Brijesh was on duty, He was amazing and definitely get 5 Stars from me. Facilities were great. Had a fridge and a microwave and a lovely lounge area in the room. Tea making facilities were great. Parking facilities were great too. Breakfast was superb. I always love a hotel that offers fried eggs (not just scrambled) and fresh fruits and fresh pastries.
Reactie van Dmitrijs / Guest Service Agent op 23 mrt 2024
Hi Barbara!Thank you for your time to leave a review of your stay! We are thrilled to know that you enjoyed your time at Sandman Signature London Gatwick. Brijesh will definitely appreciate your warm words :). We hope we will see you at some point again in future!All the best,

10/10 – Uitstekend

kevin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great overnight stay - 10 mins drive to Gatwick, Would definitely stay again.
1 nacht verbleven in maart 2024
Reactie van Guest Service agent op 21 mrt 2024
Dear Kevin, Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that we have met all your expectations and I am looking forward to welcome you back. :)

8/10 – Goed

Carolyn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient hotel for Gatwick lovely rooms and good staff
Reactie van Reception team op 18 mrt 2024
Dear Carolyn!It is great to see that you a good time in our hotel and appreciated the location of the hotel and our staff. We would love to see you at Sandman Signature London Gatwick again!All the best!

10/10 – Uitstekend

Julie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and the food was great. A lot farther from the airport than I expected.
1 nacht verbleven in maart 2024
Reactie van Georgina op 13 mrt 2024
Hi Julie,Thank you for choosing Sandman Signature London Gatwick Hotel. By the looks of the rating you had given us, it appears to me that we have met your expectations on facilities and services. Thank you once again :)

10/10 – Uitstekend

Juan L

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van reception op 14 mrt 2024
Hi Juan,.Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased by the looks of the rating you gave us that we managed to meet your expectations.

10/10 – Uitstekend

patricia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just enjoyed my stay ,meet up with family ,which was great ,tks so much .
2 nachten verbleven in februari 2024
Reactie van Georgina op 15 feb 2024
Hi patricia,Thank you for choosing Sandman Signature London Gatwick Hotel, I am pleased that you had an enjoyable stay. Until next time :)

8/10 – Goed

Pamela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to the airport and a reasonable rate/place to stay.
1 nacht verbleven in januari 2024
Reactie van Dmitrijs / Guest Service Agent op 9 feb 2024
Dear Pamela!We appreciate the time you took to give us a review. It is great to see that you found the location of our hotel convenient and found the stay to be a good value for money. We would love to welcome you again in future!Take care and all the best!

10/10 – Uitstekend

Susan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location, large room, friendky staff
1 nacht verbleven in februari 2024
Reactie van Dmitrijs/ Guest Service Agent op 7 feb 2024
Dear Susan!Thank you for taking the time to give us a review. We are pleased to see that you appreciated the location of our hotel, our lovely staff and the state of the room. We would love to see you stay with us again in future!All the best!

10/10 – Uitstekend

Susan

1 nacht verbleven in januari 2024
Reactie van Georgina op 4 feb 2024
Hi SusanThank you for choosing Sandman Signature London Gatwick Hotel. It looks like from your rating that we have met your expectations. I hope to see you back again soon :)

10/10 – Uitstekend

Saptarshi

1 nacht verbleven in januari 2024
Reactie van Guest Service agent op 21 mrt 2024
Hi Saptarshi,Thank you for choosing Sandman Signature London Gatwick Hotel. It looks like we have met all your expectations. I will be looking forward to welcome you soon :)

10/10 – Uitstekend

David

1 nacht verbleven in januari 2024
Reactie van Guest Service agent op 21 mrt 2024
Hi David,Thank you for choosing Sandman Signature London Gatwick Hotel. It looks like we have met all your expectations. I will be looking forward to welcome you soon :)

10/10 – Uitstekend

Lesley

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely modern hotel close to the airport, perfect for our needs.
1 nacht verbleven in januari 2024
Reactie van reception team op 31 jan 2024
Hi Lesley,Thank you for choosing Sandman Signature Hotel. I am pleased that your stay went well and we have met your expectations

8/10 – Goed

Alice

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Georgina op 30 jan 2024
Hi Alice,Thank you for the time in giving us your rating. It looks like we almost meet all your expectations. If you could let us know which we need to improve I will be very happy to hear from you.

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was very helpful with directions and suggestions on what to do and where to go.
2 nachten verbleven in januari 2024
Reactie van Georgina op 30 jan 2024
Hi Stephen, Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that it appears that we have met all your expectations. Until your next visit, :)

10/10 – Uitstekend

Damien

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van reception team op 27 jan 2024
Hi Danien,Thank you for your 5 star rating. I truly appreciate. I hope to have you back soon. :)

10/10 – Uitstekend

Paul

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location for Manor Royal
Friendly staff , handy location for work. GM Georgina most helpful. Good value for money
2 nachten verbleven in januari 2024
Reactie van reception team op 23 jan 2024
Dear Paul,Thank you for choosing sandman Signature London Gatwick Hotel. I am pleased to know that we have met your expectations and you find Georgina helpful

4/10 – Matig

claire

Zakenreiziger
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
Miserable staff and property looking really tired.
2 nachten verbleven in januari 2024
Reactie van Guest Service agent op 21 jan 2024
Dear Claire,I would like to apologize for the inconvenience you experience during your stay with us. I am keen to hear more of your experience so if you could give us more details by contacting our Guest Service Manager. We will be looking forward to hearing from you.

10/10 – Uitstekend

Steinar

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Dmitrijs op 18 jan 2024
Dear Steinar!Thank you for rating your stay. We are pleased to see that we have met your expectations and that high score you gave us. We would love to have you stay with us in future.Best regards,Dmitrijs/ Guest Service Agent

10/10 – Uitstekend

Maria Nieves

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Recommended!
The hotel is great, clean and comfortable rooms, great gym and pool facilities and the staff helpful and polite. We spent a night awaiting a connecting flight from Gatwick and very happy we chose the Sandman!
1 nacht verbleven in januari 2024
Reactie van Georgina op 13 jan 2024
Dear Maria,Thank you for choosing Sandman Gatwick. I am pleased to hear that we tick all the boxes to satisfy your stay. We will be looking forward to welcome you again one day. :)

8/10 – Goed

Valeri

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Guest Service agent op 12 jan 2024
Hello Valeri, thank you for your time and review we are pleased to hear your stay with us was pleasant and that we exceeded your expectations, we hope to welcome you back to the hotel in the future kind regards reception.

8/10 – Goed

Detty

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2nd stay
This was our second stay- we loved it when we stayed for a wedding last month we decided to come for a weekend. Lovely rooms, nice food for dinner
2 nachten verbleven in januari 2024
Reactie van Guest Service agent op 12 jan 2024
Hello Detty, thank you for your time and for giving us a 10 star rating we are delighted to hear your stay with us was pleasant and that we exceeded your expectations, we hope to welcome you back to the sandman very soon kind regards reception.

4/10 – Matig

Adam

Reisde met een groep
Positief: Netheid
Negatief: Personeel en service
1 nacht verbleven in januari 2024
Reactie van Guest Service agent op 12 jan 2024
Hello Adam, thank you for your time and review it appears we didn't meet your expectations on your recent visit with us, we hope this does not affect you returning to the sandman in the futurekind regards reception.

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Guest Service agent op 12 jan 2024
Hello Mary, thank you for your time and review we are delighted to hear we met your expectations on your recent stay with us, and we hope to welcome you back to the sandman in the futurekind regards reception.

10/10 – Uitstekend

Dimitrios

1 nacht verbleven in januari 2024
Reactie van Guest Service agent op 12 jan 2024
Hello Dimitrios, thank you for your time and for giving us a 10 star rating we are delighted to hear your stay with us was pleasant and that we met your expectations we hope to welcome you back to the hotel soonkind regards reception.

10/10 – Uitstekend

Trevor

1 nacht verbleven in januari 2024
Reactie van Guest Service agent op 12 jan 2024
Hello Trevor, thank you for your time and review, it appears we didn't exceed your expectations when you visited us, we hope this does not effect you returning to the sandman in the futurekid regards reception

10/10 – Uitstekend

Janice

1 nacht verbleven in januari 2024
Reactie van Guest Service agent op 12 jan 2024
Hello Janice, thank you for your time and review, we are delighted to hear we exceeded your expectations and we hope to welcome you back soon to the hotelkind regards reception team

10/10 – Uitstekend

Niko

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Guest Service Manager op 6 jan 2024
Hi Niko,Thank you for your rating. I am pleased that we have met your expectations.

2/10 – Ontzettend slecht

Tamana

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
8 nachten verbleven in december 2023
Reactie van Guest Service Manager op 6 jan 2024
Hi Tamana,It looks like we did not meet your expectations on this occasion. If you will let us know what went wrong I will be happy to find to a solution.

6/10 – Redelijk

Emma

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
The pool was shut during our time from check in to check out. We could have gone to the travel lodge instead. Room was clean bed was comfy
1 nacht verbleven in december 2023
Reactie van Guest Service Manager op 6 jan 2024
Hi Emma,Thjank you for your rating. I am please you find the room clean and bed comfortable for you liking.

4/10 – Matig

Rebecca

Zakenreiziger
Positief: Netheid
Negatief: Voorzieningen
1 nacht verbleven in december 2023
Reactie van Georgina op 1 jan 2024
Hi Rebecca,It looks like we have not met your expectations. I wish to know what areas you believe we need to improve. I am happy to hear from you again :)

8/10 – Goed

STEPHANE

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bon hôtel avec bon service
Hôtel de bonne qualité avec un personnel très efficace. Petit déjeuner cher pour ce que c’est.
1 nacht verbleven in december 2023
Reactie van Guest Service Manager op 1 jan 2024
Happy New Year Stephane,Thank you for leaving us a very nice review. I am pleased that you had a great stay with us. Until next time :)

8/10 – Goed

Ronn James

2 nachten verbleven in december 2023
Reactie van Guest Service Manager op 27 dec 2023
Hi Ronn,Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that somehow we managed to meet some of your expectations. I apologized for the shortcomings. If you can let us know where to improve I am looking forward to your reply.

10/10 – Uitstekend

Asenaca

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Georgina op 23 dec 2023
Hi Asenaca,Thank you for choosing Sandman Signature London Gatwick Hotel. I appreciate you had given us a 10 star rating which appears to me that we have met your expectations. I am looking forward to welcome you back soon :)

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly, comfortable and convenient hotel
We had a lovely overnight stay. it is particularly helpful that there is a fridge and microwave in the spacious room. We could have done with a bit more light where the microwave was. The bathroom became very steamed up after we all had showers as the extractor did not seem to be very efficient and there was a huge amount of condensation on the inside of the windows in the morning but these were minor issues compared to the convenience and comfort of the room. The staff were friendly and helpful.
1 nacht verbleven in december 2023
Reactie van Guest Service Manager op 22 dec 2023
Hi,Thank you for choosing Sandman Signature London Gatwick Hotel. I am pleased that despite our shortcomings you have evaluated our services great. However, the minor issues you mentioned is being dealt. I will be looking forward to welcome you back again. Many thanks