Standaard kamer, 2 queensize bedden, niet-roken | Een kluis op de kamer, een bureau, een laptopwerkplek
Beschikbaarheid controleren

Beoordelingen van Comfort Inn Plano-Dallas

2.5 out of 5
Comfort Inn Plano-Dallas
4901 Old Shepard Place, Plano, TX

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 54 van 125 beoordelingen" "
Gastenscore: 8 - Goed. 30 van 125 beoordelingen" "
Gastenscore: 6 - Redelijk. 14 van 125 beoordelingen" "
Gastenscore: 4 - Matig. 12 van 125 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 15 van 125 beoordelingen" "

7,6/10

Netheid

8,2/10

Personeel en service

7,0/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Zuri

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Sal op 7 mei 2024
Dear Zuri,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Dallas.Sincerely,Sal SotoGeneral Manager

8/10 – Goed

Luis, Chaparral

Positief: Netheid, personeel en service
Nice place to stay at and the was friendly and helpful. The walls though are not sound proof and you can easily hear conversations from people staying next door.
6 nachten verbleven in april 2024
Reactie van Sal op 15 apr 2024
Dear Luis,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Plano.Sincerely,Sal SotoGeneral Manager

6/10 – Redelijk

Jana

X
4 nachten verbleven in april 2024
Reactie van Sal op 15 apr 2024
Dear Jana,Thank you for taking the time to review your stay at our Plano Texas location. You are very important to us and we appreciate you sharing your thoughts with us. We look forward to serving you again.Sincerely, Sal SotoGeneral Manager

10/10 – Uitstekend

Dwaeisha

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff were welcoming and professional. My family and I enjoyed our stay.
2 nachten verbleven in april 2024
Reactie van Sal op 10 apr 2024
Dear Dwaeisha,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Plano.Sincerely,Sal SotoGeneral Manager

2/10 – Ontzettend slecht

Jae brooks

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Sal op 9 apr 2024
Dear Jane,Thank you for taking the time to review your stay at our Dallas Texas location. Let me apologize that we failed to meet your expectations. You are very important to us and we appreciate you sharing your thoughts with us. Sincerely, Sal SotoGeneral Manager

2/10 – Ontzettend slecht

Brandy

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The rooms were dirty, the elevator was broken, the first day they didn’t have breakfast ready till 8 so we had to go the McDonalds because we had to be 20 min away and we couldn’t wait, the next day it was cold and gross . The floor in the room was dirty, and the linens have stains. It was a horrible experience and I’m sad because we have stayed at comfort suites before and they were good.
2 nachten verbleven in april 2024
Reactie van Sal op 9 apr 2024
Dear Brandy,Thank you for taking the time to review your stay at our Plano Texas location. Let me apologize that we failed to meet your expectations from room condition and elevator. The elevator that was out of service is now in service and both are working. You are very important to us and we appreciate you sharing your valuable thoughts with us. Sincerely, Sal SotoGeneral Manager

4/10 – Matig

Chriseana

Zakenreiziger
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
It took at least 10 minutes to wait for the elevator and the other one wasn’t working.
6 nachten verbleven in maart 2024
Reactie van Sal op 3 apr 2024
Dear Chriseana,Thank you for taking the time to review your stay at our Plano Texas location. Let me apologize for the elevator not working properly. You are very important to us and we appreciate you sharing your thoughts with us. Sincerely, Sal SotoGeneral Manager

4/10 – Matig

Ruby

Negatief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Sal op 4 apr 2024
Dear Ruby,Thank you for taking the time to review your stay at our Plano Texas location. You are very important to us and we appreciate you sharing your thoughts with us.Sincerely, Sal SotoGeneral Manager

2/10 – Ontzettend slecht

Mohammad

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
With the exception of Beza and Sal at the front desk this hotel is by far the worst I have ever been to. AC does not work and I told them and no one came to fix it and good luck if elevator works because that too does not work. I had to to take 5 flights of stairs every time I needed to go out or go back to my room. The room cleanliness is a disaster and the night front desk person was useless. This hotel could be the only hotel available and I would stay in my car rather than staying there
2 nachten verbleven in maart 2024
Reactie van Sal op 1 apr 2024
Dear Mohammad,Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We will be forwarding your comments to our management team for review so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Respectfully, Sal SotoGeneral Manager

2/10 – Ontzettend slecht

Ricco

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Elevator didn’t work, my sheets and pillows where dirty the floor was filthy bathroom sink was dirty nothing seemed to be cleaned before i got there..
2 nachten verbleven in maart 2024
Reactie van Sal op 25 mrt 2024
Dear Ricco, thankyou for taking the time to review your stay at our Plano Texas location. Let me apologize for the elevator not working properly and room condition. You are very important to us and appreciate your valuable feedback.Respectfully,Sal SotoGeneral Manager

10/10 – Uitstekend

Matt

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Work
1 nacht verbleven in maart 2024
Reactie van Sal op 19 mrt 2024
Dear Matt,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Plano.Sincerely,Sal SotoGeneral Manager

10/10 – Uitstekend

Matt

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in maart 2024

8/10 – Goed

Yi

2 nachten verbleven in maart 2024

10/10 – Uitstekend

Matt

1 nacht verbleven in maart 2024

4/10 – Matig

Qiuquan

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Danetta

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Sal op 19 feb 2024
Dear Donetta,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Plano.Sincerely,Sal SotoGeneral Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Surprisingly good
Everything was clean. Lobby had a little of the hotel wet carpet smell, but not as strongly off-putting as lease hotels. The room was nicer than expected. Breakfast included protein, so that is nice. Area felt pretty good.
1 nacht verbleven in februari 2024
Reactie van Sal op 8 feb 2024
Dear Anonymous,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Plano.Sincerely,Sal SotoGeneral Manager

6/10 – Redelijk

Krystal

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Noisy and dirty
Checkin went well. My room wasn't very clean and the morning of check out I was woken up to the alarms (set off by accident) 6 times, between 6am and about 830 am. The room had hair on the sheets and comforter, dust on the end tables, holes in the wall and something was spilled on the carpet that was never cleaned up. The shelves of the vanity, in bathroom were dusty, too. I'll also mention that the first morning of my stay was disrupted by maintenence removing a water heater or something from the boiler room in the morning. Overall, not very restful or relaxing.
Spill that wasn't cleaned
Spill that wasn't cleaned
Unfilled holes in wall
2 nachten verbleven in januari 2024
Reactie van Sal op 5 feb 2024
Dear Krystal,Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We will be forwarding your comments to our management team for review so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Respectfully, Sal SotoGeneral Manager

10/10 – Uitstekend

Roy

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place
7 nachten verbleven in januari 2024
Reactie van Sal op 5 feb 2024
Dear Roy,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Plano.Sincerely,Sal SotoGeneral Manager

8/10 – Goed

Latoya

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were in town for a wedding and got there to hotel early and SAL the GM WAS GREAT..HE let us check in early the room was good and their breakfast was good it was hot food included so kudos Sal if we ever need to come we will stay there 🙌💯💯👌
1 nacht verbleven in januari 2024
Reactie van Sal op 22 jan 2024
Dear Latoya,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Plano. Glad you had a great time at the wedding.Sincerely,Sal SotoGeneral Manager

8/10 – Goed

Lisa

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
4 nachten verbleven in januari 2024
Reactie van Sal op 9 jan 2024
Dear Lisa,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Plano.Sincerely,Sal SotoGeneral Manager

2/10 – Ontzettend slecht

Wesley

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Don’t stay there!
Horrible!
1 nacht verbleven in januari 2024
Reactie van Sal op 9 jan 2024
Dear Wesley,Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We will be forwarding your comments to our management team for review so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Respectfully, Sal SotoGeneral Manager

8/10 – Goed

Barbara

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good stay
Tv wasn’t working at all so got a room that had 2 channels but by morning no channels
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Jimmie

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Sal op 20 dec 2023
Dear Jimmie,Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We will be forwarding your comments to our management team for review so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Respectfully, Sal SotoGeneral Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Sal op 12 dec 2023
Dear Anonymous,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Plano.Sincerely,Sal SotoGeneral Manager

10/10 – Uitstekend

Eva

2 nachten verbleven in november 2023

4/10 – Matig

alexandra

3 nachten verbleven in november 2023
Reactie van Sal op 17 nov 2023
Dear Alexandra,Thank you for taking the time to review your stay at our Plano Texas location. You are very important to us and we appreciate you sharing your thoughts with us. We look forward to serving you again.Sincerely, Sal SotoGeneral Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
....da Bomb-Diggity!!
Comfortable Bed/Bedding
1 nacht verbleven in oktober 2023
Reactie van Sal op 26 okt 2023
Dear Anonymous,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Plano.Sincerely,Sal SotoGeneral Manager

10/10 – Uitstekend

Dennis

Property was well manicured. Hotel was very clean and the night attendant was extremely helpful and very friendly! We will definitely stay at this hotel again.
1 nacht verbleven in oktober 2023
Reactie van Sal op 26 okt 2023
Dear Dennis,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Plano.Sincerely,Sal SotoGeneral Manager

2/10 – Ontzettend slecht

Brittany

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not a good place to stay
The hotel did not have hot water. The front desk informed me the second night there was no hot water. There was no hot water the first night and just thought maybe it was just too many guests taking showers at once but when we complained about it again they said they haven’t had got water for weeks. Then after my daughter took a cold shower she got her clothes from her side of the bed and they were covered in ants!!! On the second floor!! Ants. Front desk said she couldn’t do anything without a manger which is understandable but I will be contacting them Monday morning
2 nachten verbleven in oktober 2023
Reactie van Sal op 24 okt 2023
Dear Brittany,Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay with the hot water issue and ants in the room. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. We will be forwarding your comments to our management team for review so that similar situations do not occur. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. Respectfully, Sal SotoGeneral Manager

8/10 – Goed

Eric

3 nachten verbleven in oktober 2023

8/10 – Goed

??

1 nacht verbleven in oktober 2023

8/10 – Goed

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in september 2023
Reactie van Sal op 4 okt 2023
Dear Paul,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Plano.Sincerely,Sal SotoGeneral Manager

2/10 – Ontzettend slecht

Isaac

2 nachten verbleven in september 2023

10/10 – Uitstekend

Dandre

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is great, and the Neighborhood around it. Very cool people.
2 nachten verbleven in september 2023
Reactie van Sal op 2 okt 2023
Dear Dandre,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Plano.Sincerely,Sal SotoGeneral Manager

10/10 – Uitstekend

Leandro

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All good
2 nachten verbleven in september 2023
Reactie van Sal op 29 sep 2023
Dear Leandro, thank you for taking the time to review your stay at our Plano property. I'm glad you had a great stay and thank you for the 5 star rating. You Rock!Sincerely,Sal SotoGeneral Manager

6/10 – Redelijk

Yessica

2 nachten verbleven in september 2023

8/10 – Goed

Gina

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quiet area, easy access to shopping and the staff is very friendly.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Linda

Reisde met huisdieren, Reisde met partner
Positief: Netheid, voorzieningen
This is a beautiful property, very reasonably priced
1 nacht verbleven in september 2023
Reactie van Sal op 27 sep 2023
Dear Linda, thank you for taking the time to review your stay at our Plano Texas location. I'm glad you enjoyed your stay and look forward to serving you again.Sincerely,Sal SotoGeneral Manager

6/10 – Redelijk

Javier

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Need long mirror in every room
1 nacht verbleven in september 2023
Reactie van Sal op 20 sep 2023
Dear Javier, thank you for taking the time to review your stay at our Plano location. Thank you for the suggestion on the full length mirrors in all rooms. You are very important to us and appreciate your feedback.Sincerely,Sal SotoGeneral Manager

10/10 – Uitstekend

Mohammed

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

8/10 – Goed

Dariela, San Angelo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was quiet and not close to any highway
3 nachten verbleven in september 2023
Reactie van Sal op 18 sep 2023
Dear Dariela,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Plano.Sincerely,Sal SotoGeneral Manager

8/10 – Goed

Isidro

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Sal op 18 sep 2023
Dear Isidro,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Plano.Sincerely,Sal SotoGeneral Manager

10/10 – Uitstekend

Roy

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed my stay ,and will go there again
1 nacht verbleven in september 2023
Reactie van Sal op 7 sep 2023
Dear Roy,Thank you for taking the time to reply about your experience while lodging with us. We are pleased to hear that you were satisfied with your stay and look forward to serving you again next time you are in the area.Sincerely,Sal SotoGeneral Manager

10/10 – Uitstekend

Brent

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was super friendly. Loved this place.
3 nachten verbleven in september 2023

10/10 – Uitstekend

Taylor

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen
I liked the convenience of the access to shopping and dining! What i didn't like was the area where you get your breakfast! It was to small for the amount of people coming in trying to get breakfast! Also some of equipment needs attention! The waffle maker half cooking the waffles! twaffles
1 nacht verbleven in september 2023
Reactie van Sal op 5 sep 2023
Dear Taylor, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Comfort Inn, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sal SotoGeneral Manager

4/10 – Matig

Amanda, stephenville

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff. Dirty bedding, they did replace with clean bedding. Only two channels on the tv, overall was okay, but wouldn't stay again.
1 nacht verbleven in september 2023

8/10 – Goed

Bede

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The seat for the office desk inside the room, was not cleaned. It looked like, family with kids stayed there and poured oat meal on the desk but was not observed by the Housekeeping. Other than that, the hotel was fine. The lady at the Front Desk at the time of checking in was excellent.
1 nacht verbleven in augustus 2023
Reactie van Sal op 30 aug 2023
Dear Bede,Thank you for taking the time to review your stay at our Plano Texas location. You are very important to us and we appreciate you sharing your thoughts with us. We look forward to serving you again.Sincerely, Sal SotoGeneral Manager

4/10 – Matig

Dheeraj

Negatief: Netheid, personeel en service
Not so happy
1 nacht verbleven in augustus 2023
Reactie van Sal op 19 aug 2023
Dear Dheeraj, thank you for taking the time to review your stay at our Plano Texas location. You are very important to us and appreciate your feedback.Sincerely,Sal SotoGeneral ManagerComfort Inn Plano

10/10 – Uitstekend

Katrina

1 nacht verbleven in augustus 2023