Exterieur

Beoordelingen van Red Roof Inn Plano

2 out of 5
Red Roof Inn Plano
1820 North Central Expressway, Highway, 75074-5606, Dallas, United States -, Plano, TX

Beoordelingen

5,4
Gastenscore: 10 - Uitstekend. 202 van 992 beoordelingen" "
Gastenscore: 8 - Goed. 140 van 992 beoordelingen" "
Gastenscore: 6 - Redelijk. 134 van 992 beoordelingen" "
Gastenscore: 4 - Matig. 122 van 992 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 394 van 992 beoordelingen" "

5,2/10

Netheid

6,2/10

Personeel en service

4,6/10

Voorzieningen

5,0/10

Staat van de accommodatie en faciliteiten

5,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juni 2023
Reactie van Sophia CSR op 6 jun 2023
Hi Michael,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ik geef het een 10.
Een hele goede t.v. met veel kanalen. Dienstbare medewerkers en de kamer was gezellig.De locatie was goed met veel voorzieningen. Ook was er een sportschool in de buurt en veel restaurants. Volgend jaar boek ik het zelfde hotel
1 nacht verbleven in november 2021
Reactie van Sophia CSR op 20 nov 2021
Mr Michael, Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

2/10 – Ontzettend slecht

Jambal

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in mei 2024
Reactie van Sophia CSR op 21 mei 2024
Hi Jambal,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

4/10 – Matig

Sandra

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff work with u on fees
1 nacht verbleven in mei 2024
Reactie van Sophia CSR op 9 mei 2024
Dear Guest,We regret that you had an unpleasant experience at our property and never wants our guests to have such kind of experience. We will investigate this issue and will take the required measures. Our Team hopes to serve you better in the future.

4/10 – Matig

Sandra

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was roaches crawling around and it looked like toilet seat was used for ashtray it was extremely noisey all nite long barely slept and will not be back
Reactie van Sophia CSR op 7 mei 2024
Dear Guest,Our heartfelt apologies for the experience you had while visiting. We take cleanliness and guest comfort very seriously, and it is disappointing to hear about the issues you encountered during your stay. Rest assured, we will address these concerns immediately to ensure they are rectified and do not recur in the future. Your feedback is invaluable, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.

6/10 – Redelijk

Quanesha

Reisde met familie
I liked the tv
1 nacht verbleven in mei 2024
Reactie van Sophia CSR op 7 mei 2024
Dear Guest,Thank you for your stay. We appreciate your feedback and are glad to hear that you enjoyed the TV. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 – Goed

Sandra

Reisde met partner
Positief: Voorzieningen
No hot water
1 nacht verbleven in mei 2024
Reactie van Sophia CSR op 6 mei 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

2/10 – Ontzettend slecht

Khalil

Positief: Personeel en service
Negatief: Netheid
Great Service but not clean
1 nacht verbleven in april 2024
Reactie van Adraine Rediresponse Specialist op 21 apr 2024
Dear Khalil, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN PLANO. I am happy to read that you were pleased with the service at our hotel but I am disappointed that the lack of cleanliness of your room hindered your experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.We apologize for the inconvenience caused. Your feedback is crucial in helping us provide a better experience for our guests, and we hope to welcome you back for a more seamless stay.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 – Ontzettend slecht

Jerri

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Still waiting for my refund .
4 nachten verbleven in april 2024
Reactie van Gabrielle RediResponse Specialist op 20 apr 2024
Thank you for taking a moment to leave a review, Jerri. The staff and I at the Red Roof Inn Plano were disappointed to see your 1/5 score following your stay. You stated that you are still waiting for your refund. To follow up on this, please reach out to your booking source directly to get more information. Please know that we value you as our Red Roof guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 – Uitstekend

Victoria

1 nacht verbleven in april 2024
Reactie van Sophia CSR op 6 mei 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

2/10 – Ontzettend slecht

Nick

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bad customer service. Expedia bad customer service
1 nacht verbleven in april 2024
Reactie van Toni-Ann RediResponse Specialist op 13 apr 2024
Hello Nick,The staff and I at the Red Roof Inn Plano are disappointed to see your 1/5 scoring of our property, as you indicated that you were displeased with the customer service in which you were provided. Our utmost priority is to ensure that all our guests are satisfied with their stay, and we are sorry that was not achieved for you. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 – Ontzettend slecht

Mohammed

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very dirty,smaliy broken bathroom door,no mirror, light no working,no iron,bed sheets is dirty has stain,lot of roaches,no hot water, foset broken , bathtub foset is broken,stain wall dirty wall,dusty sticky floor and door handle bathroom door knob., bathroom door broken lock not working.We never had experience like that.we change our 1st room 2nd room is also the same condition.public bathroom is better than that.I am sorry to say that but it is true.
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 11 apr 2024
Dear Guest,I'm sorry to hear about your experience. We deeply regret the inconvenience you faced during your stay. Your feedback is valuable, and we apologize for falling short of your expectations. We are actively addressing the issues mentioned and are committed to improving our services. Please know that your concerns are taken seriously and we hope to have the opportunity to provide you with a much better experience in the future.

4/10 – Matig

chiengamphone

3 nachten verbleven in april 2024
Reactie van Sophia CSR op 30 apr 2024
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 – Ontzettend slecht

Jesús Omar

Negatief: Netheid, staat van de accommodatie en faciliteiten
I had to cancel my reservation. The place was really dirty, there was a lot of trash on the halls. I had to change two times my room since it was dirty. After the second room I cancel the rooms. There was some stains on the bed. And they didn’t clean the restroom. I was really disappointed with the hotel
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 5 apr 2024
Dear Guest,Our heartfelt apologies for the experience you had while visiting. Our top goal is to make sure our guests are comfortable, and we apologize if we didn't live up to your expectations. We will discuss the concerns with our housekeeping staff to make sure that such occurrences don't happen again and we take your opinion seriously. We will make a concerted effort to enhance our offerings and aim to deliver value for our guests. We appreciate you bringing this to our notice, and we hope your future visit will provide us the chance to do even better than before.

10/10 – Uitstekend

Danny

Reisde met partner
Positief: Personeel en service
Just make things a little bit more clean and this place will be even better! The staff is friendly and kind and the service is excellent!
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 31 mrt 2024
Dear Guest,Thank you very much for your excellent review and five-star rating! We are delighted to hear that you found our staff to be friendly and kind and that you were satisfied with the exceptional service you received. We take note of your feedback regarding a slightly cleaner environment and will make every effort to keep everything spotless for all of our valued guests. We look forward to having you back soon for another unforgettable experience!

2/10 – Ontzettend slecht

Roberto

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No pudimos ni siquiera dormir ahí porque el lugar olía mal y estaba sucio y no nos sentimos seguros ahy no lo recomendaría a nadie.
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 31 mrt 2024
Dear Guest,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits and will surely forward your valuable feedback to our team for improvements. We hope you will choose us again in the future.

6/10 – Redelijk

james

Zakenreiziger, Reisde met huisdieren
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The place was a dump. holes in the walls. Plugs that looked like they were ready to burn the place down. It looks like a place that you would rent by the hour
5 nachten verbleven in maart 2024
Reactie van Nishaye RediResponse Specialist op 25 mrt 2024
Hello James,Thank you for taking the time to tell us about your experience at the Red Roof Inn Plano. I am disappointed that your experience did not meet your expectations, prompting your 3/5 rating. You indicated you were unsatisfied with the upkeep of the environment. Please accept our sincerest apologies for the impact this had on your stay with us. It is important to know that we value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 – Goed

Maria

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Kamaria RediResponse Specialist op 20 mrt 2024
Hello Maria, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PLANO and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 – Ontzettend slecht

Omri

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van LaTunde RediResponse Specialist op 19 mrt 2024
Hello Omri, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PLANO and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 – Ontzettend slecht

John

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Mold in room and place smelled of marijuana
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 16 mrt 2024
Hi John,Thank you for your feedback! We're committed to cleanliness and guest comfort. Rest assured, we'll promptly address the mold issue and ensure a fresh environment for all guests. Let us know if there's anything else we can assist you with during your stay. We're here to make your experience enjoyable.

2/10 – Ontzettend slecht

Savannah

1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 1 apr 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

6/10 – Redelijk

Brandon

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Just wasn't very clean. Cigarette burns in linens. Bugs. Stains.
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 15 mrt 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team and we hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 – Ontzettend slecht

Avery

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had reservation, confirmation and itinerary. Front desk refused my arrangements. Stated overbooked. While trying to find other arrangements noticed other would be future guest checking in and getting rooms while sitting there. Extremely aggravated at this point tried to make different arrangements and once again was sent to super 8 and said they had vacanciesnd said had vacancies. Had to call the travel agency to get my refund back which was not sent to me until this afternoon. I will be contacting corporate and Windham.
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 16 mrt 2024
Dear Guest,We regret the inconvenience you faced at our property. Our Team never wants our guests to have a bad experience. We will investigate your concerns with our team to ensure that similar incidents will be prevented in the future. We hope you will give us another opportunity to provide you with a better stay.

2/10 – Ontzettend slecht

Idael

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Disgusting, dirty, bad smell, stuffy bathroom, no hot water in the morning
1 nacht verbleven in februari 2024
Reactie van Samantha Rediresponse Specialist op 24 feb 2024
Dear Idael,Thank you for taking the time to tell us about your experience at the Red Roof Inn Plano. You indicated that the lack of cleanliness, the unpleasant odor you encountered and the lack of hot water in the morning hindered your experience. Please accept our sincerest apologies. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue in real time to ensure you're comfortable Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management

10/10 – Uitstekend

Ismael

2 nachten verbleven in februari 2024
Reactie van Samantha Rediresponse Specialist op 24 feb 2024
Thanks for sharing this perfect rating, Ismael. The staff at the Red Roof Inn Plano and I were over the moon when we saw your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

6/10 – Redelijk

Charles

Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Motel & parking lot are a little rundown. Beds were nice. TV viewing angle could not be adjusted (TV mounted solid on wall). TV channel selection was pretty good. Room and bath were OK, but could use some paint/nicer color. Heat/AC unit worked well. Bathroom had no counter space. Bathroom door would not close. Microwave in bad condition. Room key/locks worked well.
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 20 feb 2024
Dear Guest,We're grateful for your rating and feedback! It's encouraging to hear your positive remarks about the comfortable beds, good TV channel selection, and efficient heating/AC unit. We understand your concerns regarding the motel's appearance, TV viewing angle, room colour, bathroom issues, and microwave condition. Your input is invaluable, and we're committed to addressing these issues to enhance our guests' overall experience. It's reassuring that the room key/locks worked well, and we're dedicated to making improvements based on your feedback. Thank you for sharing your thoughts with us!

10/10 – Uitstekend

Timothy

Zakenreiziger
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 20 feb 2024
Dear Guest,Thank you for the 10 out of 10 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcome our guest's ideas and suggestions. We assure you the best of our services at all times.

10/10 – Uitstekend

Gilbert

1 nacht verbleven in februari 2024
Reactie van Kerry-Lee RediResponse Specialist op 16 feb 2024
Dear Gilbert, We at the RED ROOF INN PLANO are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

2/10 – Ontzettend slecht

Cesar jr

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Don't like nothing ..
2 nachten verbleven in februari 2024
Reactie van Kerry-Lee RediResponse Specialist op 12 feb 2024
Dear Cesar, Thank you for your feedback following your experience with us at the RED ROOF INN PLANO. In response to any hindrances highlighted we sincerely apologize for the less-than-ideal experience. In the future, please consider adding detailed comments to your review to let us know what we’re doing wrong and where we can improve. Feedback from our guest is always welcome as we strive to improve here at Red Roof. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Red Roof Management

2/10 – Ontzettend slecht

Robert

Reisde met een groep, Zakenreiziger
Negatief: Netheid, voorzieningen
Front desk area filthy. Entrance windows filthy. Floors in front desk area dirty. Pool full of leaves and dirty water, The worst condition of any place I have stayed in my lifetime,
6 nachten verbleven in januari 2024
Reactie van Recordo Rediresponse Specialist op 7 feb 2024
Hello Robert,Thank you for taking the time to tell us about your experience at the Red Roof Inn Plano. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the indicated unclean conditions.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,RecordoRed Roof Management Rediresponse Specialist

6/10 – Redelijk

Bruce

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Kerry-Lee RediResponse Specialist op 4 feb 2024
Dear Bruce, We at the RED ROOF INN PLANO appreciates your scoring of 3/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

2/10 – Ontzettend slecht

Dustin

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
would not recommend
2 nachten verbleven in december 2023
Reactie van Sophia CSR op 2 feb 2024
Hi Dustin,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team always welcomes our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 – Ontzettend slecht

Cameron

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 30 jan 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 – Goed

Avery

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient
1 nacht verbleven in januari 2024
Reactie van Oshane RediResponse Specialist op 27 jan 2024
Dear Avery, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN PLANO regarding the convenience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 – Uitstekend

Robbie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 28 jan 2024
Hi Robbie,Being awarded a 10-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

2/10 – Ontzettend slecht

Karen

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The reception area was contaminated with trash it was terrible
2 nachten verbleven in december 2023
Reactie van Sophia CSR op 28 jan 2024
Hi Karen,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

8/10 – Goed

Semaj

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location and price
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 24 jan 2024
Hi Semaj,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 – Ontzettend slecht

Amanda

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Sophia CSR op 23 jan 2024
Hi Amanda,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

4/10 – Matig

Felicien

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Tianna RediResponse Specialist op 17 jan 2024
Hello Felicien, Thank you for taking a moment to complete our survey regarding your stay at the Red Roof Inn Plano. I'm disappointed to see that your say was less than ideal that prompted a 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 – Uitstekend

Sami

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 18 jan 2024
Hi Sami,Being awarded a 10-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

2/10 – Ontzettend slecht

James, Nashville

Zakenreiziger
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Horrible!
4 nachten verbleven in januari 2024

6/10 – Redelijk

Darry Jose

1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 11 jan 2024
Dear Guest,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 – Uitstekend

Michelle

2 nachten verbleven in januari 2024
Reactie van Sophia CSR op 28 jan 2024
Hi Michelle,We are happy to see this 5-star rating. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 – Goed

Ly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Sophia CSR op 16 jan 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 – Ontzettend slecht

Muhammad

1 nacht verbleven in december 2023
Reactie van Sophia CSR op 23 jan 2024
Hi Muhammad,Providing the highest level of hospitality is our number one priority. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 – Ontzettend slecht

Sakib Ibne

Reisde met een groep, Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Sophia CSR op 31 dec 2023
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 – Ontzettend slecht

Srinivasan

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Sophia CSR op 31 dec 2023
Dear Guest,Thank you for taking the time to rate us. It is apparent from your rating that you did not really enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future

2/10 – Ontzettend slecht

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van Sophia CSR op 28 dec 2023
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 – Uitstekend

Muhammad

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Every thing good
1 nacht verbleven in december 2023
Reactie van Sophia CSR op 25 dec 2023
Dear Guest,Thank you for the incredible rating and review. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

2/10 – Ontzettend slecht

Gilbert

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Sophia CSR op 20 dec 2023
Hi Gilbert,Providing the highest level of hospitality is our number one priority. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.