Exterieur

Beoordelingen van SpringHill Suites Dallas Downtown / West End

3 out of 5
SpringHill Suites Dallas Downtown / West End
1907 N Lamar Street, Dallas, TX

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 453 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 252 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 130 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 103 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 65 van 1003 beoordelingen" "

8,0/10

Netheid

8,6/10

Personeel en service

7,2/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Pam

Reisde met familie
Positief: Netheid, voorzieningen
Very clean and comfortable. Wish they had a waffle iron with breakfast
1 nacht verbleven in april 2024

10/10 – Uitstekend

Evelyn

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is really nice place, everything is clean and super comfortable, the only thing you have to know in advance is that vallet parking is kind of mandatory because there is no parking lot for the hotel.
1 nacht verbleven in april 2024
Reactie van Customer Service op 2 mei 2024
Evelyn, it's wonderful to hear that you enjoyed your stay at SpringHill Suites by Marriott Dallas Downtown/West End, particularly the cleanliness and comfort of our facilities. We appreciate you flagging the valet parking for the benefit of future guests. We hope to welcome you back soon for another enjoyable stay.

10/10 – Uitstekend

xueping

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Shopping
1 nacht verbleven in april 2024
Reactie van Customer Service op 28 apr 2024
Thanks for the perfect rating, Xueping! We can't wait to see you again soon for another amazing experience at SpringHill Suites by Marriott Dallas Downtown/West End. Have a great day!

10/10 – Uitstekend

Alison

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 26 apr 2024
Alison, it's wonderful to learn about your perfect rating for the SpringHill Suites by Marriott Dallas Downtown/West End. We appreciate your positive feedback and hope to have the pleasure of welcoming you back in the near future. Thank you for choosing us for your stay in Dallas.

10/10 – Uitstekend

Scott

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved this hotel and would highly recommend it! The staff were wonderful, the room was HUGE, and the facilities were fantastic! Breakfast was also excellent! The area is quiet, very safe and close to historic sites and fascinating museums. I wouldn’t consider staying anywhere else in Dallas - this place is a gem!!!
4 nachten verbleven in maart 2024
Reactie van Customer Service op 25 apr 2024
Scott, thank you for your enthusiastic comments about SpringHill Suites by Marriott Dallas Downtown/West End! We're thrilled that you loved our spacious rooms, delightful breakfast, and unique location near local attractions. Hearing that our team members made your stay wonderful gives us immense joy. Your recommendation means the world to us and we look forward to welcoming you back during your future visits to Dallas.

10/10 – Uitstekend

Dean, Easley

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was super convenient to American Airline's arena. We were there for hockey game and the walk was short to food and game. The following day the tram was close by but in the end we used the city scooters (pay as you go) and had a great time. My two boys really enjoyed the corner room with its cool city line view at night. Breakfast room was big and clean, the room was spacious and clean. Nothing not to like - it was perfect! Would choose this hotel again.
1 nacht verbleven in april 2024
Reactie van Customer Service op 23 apr 2024
Dean, we're thrilled to hear that you found your stay at SpringHill Suites by Marriott Dallas Downtown/West End to be so enjoyable. It's wonderful that the hotel's location, from its proximity to American Airlines arena to various dining options, added convenience to your visit. Likewise, we're glad to know the corner room and its impressive city skyline view at night greatly contributed to the enjoyment of your stay. It's fantastic to read that you found our breakfast area and hotel rooms spacious and pristine. We can't wait to welcome you and your family back in the near future!

8/10 – Goed

Louis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sick ass room and view
2 nachten verbleven in maart 2024
Reactie van Customer Service op 21 apr 2024
Louis, we're delighted to hear that you enjoyed your stay at SpringHill Suites by Marriott Dallas Downtown/West End. It's excellent that the room and the view added to your experience. We hope to see you again soon!

6/10 – Redelijk

Rand

Reisde met familie en kleine kinderen
First glance upon walking in from the parking lot is that it looked clean. The first red flag was the access card required to enter the lobby from the street. Staff was polite. Second red flag was the shower was not properly cleaned as we found a few hairs on the walls of the shower. Room was spacious, but we did pay for that. Third red flag was the dirt and dust and debris found on the side of the left side queen bed between the bed and ac unit, as if no one had vacuumed there in a few weeks.
3 nachten verbleven in april 2024
Reactie van Customer Service op 17 apr 2024
Rand, it's unfortunate to hear that your stay didn't meet your expectations. It's important to us that we create a welcoming environment for our guests hence the use of access cards for secure entry. We're glad you found our team members polite. We apologize for any shortcomings in the cleanliness of your room. This is an area of our operation that we take very seriously and your feedback will be shared with our housekeeping team to ensure all key areas are attended to. We appreciate you highlighting the positives like the spacious room and hope these elements can be a foundation for a better stay next time.

10/10 – Uitstekend

José Miguel Portilla

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Customer Service op 16 apr 2024
José, thank you for choosing SpringHill Suites by Marriott Dallas Downtown/West End. We're delighted to see that you've had an excellent stay. Our team appreciates your rating and we look forward to welcoming you back for an equally pleasant experience. Safe travels!

8/10 – Goed

Beau

2 nachten verbleven in april 2024
Reactie van Customer Service op 30 apr 2024
Thank you for the 4/5 rating, Beau!We are excited to see that you had an enjoyable experience at SpringHill Suites by Marriott Dallas Downtown/West End. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 – Uitstekend

Barbara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was lovely, I had seen photos which included a pool but then was informed it had been closed for a long while now so that was disappointing. Otherwise it was comfortable, quiet and very convenient to the west end & the aquarium.
1 nacht verbleven in april 2024
Reactie van Customer Service op 8 apr 2024
Barbara, it's great to hear you found the team members at SpringHill Suites by Marriott Dallas Downtown/West End to be delightful, and that you enjoyed the serene environment and easy access to nearby attractions. We regret any confusion regarding the pool's availability. We're already looking to improve the clarity of our features and facilities so guests can make an informed choice. We're looking forward to welcoming you back for another delightful stay.

8/10 – Goed

STEVEN C

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Enjoyed our one week stay. Good location. Others noted parking was not good, but if park in the lot across the street you will be fine. Daily rate includes in and out privileges. I will give credit to the hotel's valet parking people for telling me about this option vs. the hotel's pricey valet option that does not include full in and out privileges. The area seemed safe to me.
5 nachten verbleven in maart 2024
Reactie van Customer Service op 6 apr 2024
Steven, we're thrilled to hear that you enjoyed your week-long stay at SpringHill Suites by Marriott Dallas Downtown/West End. It's great that the location was convenient for you and our colleagues were able to assist with a suitable parking solution. Your sense of safety and satisfaction are our top priorities. We sincerely appreciate your feedback and hope to see you again soon.

10/10 – Uitstekend

Gabriel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was very nice and spacious. The area, since is located in downtown, feels a little but unsafe. There’s a convenient parking lot in front if the property and is less expensive than hotel parking
1 nacht verbleven in april 2024
Reactie van Customer Service op 7 apr 2024
Gabriel, it's fantastic to know that you appreciated the ample space of your room at the SpringHill Suites by Marriott Dallas Downtown/West End. We're glad you found the parking lot across the street to be economical. As for the neighborhood ambiance, while the urban environment can sometimes be bustling, we want to assure you that guest safety is our top priority. We hope to welcome you back soon for another fantastic stay.

10/10 – Uitstekend

Anne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Customer Service op 6 apr 2024
Anne, thank you for your top rating of SpringHill Suites by Marriott Dallas Downtown/West End! We're thrilled to know you had a great experience. We eagerly await your next visit!

8/10 – Goed

Abraham

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It's near from downtown that help a lot, only in breakfast they need more options, it was a simple breakfast
1 nacht verbleven in maart 2024
Reactie van Customer Service op 1 apr 2024
Abraham, thank you for your valuable feedback. It's great to hear that the convenient location of SpringHill Suites by Marriott Dallas Downtown/West End was beneficial for your visit. Regarding breakfast, we understand more variety could enhance your dining experience, and this certainly provides us with food for thought. We appreciate your input and look forward to serving you better during your next stay.

10/10 – Uitstekend

Leticia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Service op 1 apr 2024
Leticia, thank you for choosing SpringHill Suites by Marriott Dallas Downtown/West End for your stay. Your positive rating is greatly appreciated. We're looking forward to welcoming you back in the future!

6/10 – Redelijk

Noriyuki, New York

Zakenreiziger
小型のキッチンがある機能的な部屋。やや年季が入っているものの清潔感はあった。無料の朝食や割高ながらロビーの売店、宿泊客用のランドリーもあり、まずまず快適。ただ、建物内にレストランはなく、ルームサービスもなかった。1ブロック行けばウエストエンドのレストラン街があるからなんとかなるが、エリア的に夜に1人では出歩きたくない雰囲気だった。車移動の宿にしては駐車場が高すぎ、微妙。
2 nachten verbleven in maart 2024
Reactie van Customer Service op 1 apr 2024
簡易キッチン付きの機能的なお部屋と清潔感がご期待に応えられ、大変嬉しく思います。また、無料の朝食やランドリーサービスなどの設備が便利だと感じていただけて大変嬉しく思います。ホテル内でお食事ができることの意義は十分に理解しております。館内レストランの不在により、ご迷惑をおかけして申し訳ございませんでした。近隣には飲食店が数多くあり活気に満ちていますが、時には店内での食事の快適さが何にも代えられないことを私たちは知っています。駐車料金に関しては、最高のセキュリティを提供するように設計されており、現地の料金と同等です。ご経験を共有していただきありがとうございます。あなたのフィードバックは、さらなる改善に確かに役立ちます。

10/10 – Uitstekend

Chad

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall great experience
2 nachten verbleven in maart 2024
Reactie van Customer Service op 27 mrt 2024
Chad, it's fantastic to read about your wonderful experience at SpringHill Suites by Marriott Dallas Downtown/West End. We are thrilled that we could make your visit memorable and we look forward to hosting you again in the future.

8/10 – Goed

Thomas

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms was nice. Good breakfast. Enjoyed our stay. I recommend using the hotels vallet parking. Used the public parking and things were stolen out our vehicle.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 26 mrt 2024
Thomas, it's delightful to hear that you appreciated the comfortable rooms and enjoyable breakfast at SpringHill Suites by Marriott Dallas Downtown/West End. We appreciate your endorsement of our valet parking service. It concerns us that you unfortunately faced an incident with the public parking - while not under our control, we understand your frustration. We're looking forward to welcoming you back.

10/10 – Uitstekend

Marisol

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My daughter had to wait too long for the valet when she was checked out at least a 30 minute wait for her car while managing 3 kids.
4 nachten verbleven in maart 2024
Reactie van Customer Service op 20 mrt 2024
Marisol, we appreciate your feedback about SpringHill Suites by Marriott Dallas Downtown/West End. We regret to hear about your daughter's experience with the valet service and understand this may have been challenging while taking care of three kids. Rest assured, our team members are continually working on their efficiency. We're pleased you've chosen our hotel and hope that overall, your family had a pleasant experience. We look forward to welcoming you back to provide an even better experience.

10/10 – Uitstekend

Renetta

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed another stay. Great place and friendly staff. Nice distance to American Airlines.
5 nachten verbleven in maart 2024
Reactie van Customer Service op 19 mrt 2024
Renetta, it's fantastic to know you enjoyed another wonderful stay at SpringHill Suites by Marriott Dallas Downtown/West End. We take pride in offering friendly service and a convenient location for our guests. We're thrilled that you found our proximity to American Airlines beneficial. Thank you for your lovely review, and we look forward to welcoming you back for another great experience.

10/10 – Uitstekend

Richard, San Francisco

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff, facility and location. Arrived in the late afternoon and had a speedy checkin. Cleaned up and walked to a few restaurants / bars for dinner and drinks (within 5 minute walk). There was one corner that was a bit sketchy w/homeless people but they seemed harmless enough as we passed by. Came home late and woke early. Good variety for breakfast with more super friendly staff helping my youngest. Checked out and walked to the World Aquarium which was about 2 minutes away. Overall an excellent experience!
1 nacht verbleven in maart 2024
Reactie van Customer Service op 18 mrt 2024
Richard, it's uplifting to know that your stay at SpringHill Suites by Marriott Dallas Downtown/West End went well. Your praises about our efficient check-in process, proximity to popular destinations, and the commendable service provided by our team members are greatly appreciated. Our team always strives to ensure our guests feel at ease and get the most out of their stay. Your appreciation of the breakfast variety and the assistance provided to your youngest is also worth mentioning. We're more than glad to hear that you had an excellent experience and we are hoping to welcome you back soon.

6/10 – Redelijk

Christina, Houston

Reisde met familie
Positief: Personeel en service
The valet parking situation is awful. It’s run by the city, not the hotel. The retrieval process is unintuitive, glitchy, and slow. Setup for breakfast was poorly designed with toast and waffles crammed in the front where no one can get to plates and utensils when there’s a wait for those. Moving “quick” food first would do wonders for flow!
3 nachten verbleven in maart 2024
Reactie van Customer Service op 14 mrt 2024
Christina, we appreciate your constructive feedback. It's disappointing to hear you faced issues with the valet parking and found our breakfast layout provided inconvenient access. We're continually working on improving both these areas and we'll certainly take your suggestions on board, particularly around improving the layout to enhance the flow. Your feedback is instrumental in this process. Thank you.

10/10 – Uitstekend

Tarah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Service op 12 mrt 2024
Thanks for the amazing rating, Tarah!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at SpringHill Suites by Marriott Dallas Downtown/West End!

10/10 – Uitstekend

Pedro

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms were nice and no noise what so ever! I will definitely stay at this hotel again
1 nacht verbleven in maart 2024
Reactie van Customer Service op 12 mrt 2024
Pedro, it's wonderful to know you enjoyed your stay at SpringHill Suites by Marriott Dallas Downtown/West End. We're delighted you found the rooms appealing and appreciated the tranquility. The team is pleased to know you'd choose us again for your future stays. We eagerly look forward to welcoming you back.

8/10 – Goed

Kern

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and easy check in. Rooms clean and comfortable
1 nacht verbleven in maart 2024
Reactie van Customer Service op 4 mrt 2024
Kern, we appreciate your positive feedback about your stay at SpringHill Suites by Marriott Dallas Downtown/West End. It's fantastic to hear you benefited from our convenient location and found our check-in process smooth. It's also great to know the cleanliness and comfort of our rooms met your expectations. We hope to see you again soon for yet another wonderful experience.

10/10 – Uitstekend

Yuepeng

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Customer Service op 28 feb 2024
Yuepeng, thank you for choosing the SpringHill Suites by Marriott Dallas Downtown/West End for your stay. We're thrilled to know you had a wonderful experience with us. We look forward to welcoming you again on your next visit to Dallas.

8/10 – Goed

Michael

1 nacht verbleven in februari 2024
Reactie van Customer Service op 21 mrt 2024
Michael, we're glad to see you had a good stay at SpringHill Suites by Marriott Dallas Downtown/West End. We look forward to welcoming you back for an even better experience next time. Thanks for choosing us!

10/10 – Uitstekend

Ford

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice friendly staff, both at the front desk as well as in room service !!! Many Thanks, Ford Munnerlyn ,Germany
4 nachten verbleven in februari 2024
Reactie van Customer Service op 21 feb 2024
Ford, we're thrilled to hear your positive feedback for SpringHill Suites by Marriott Dallas Downtown/West End. It's heartening to know our team members made your stay enjoyable, both at reception and in room service. Looking forward to welcoming you back in the near future.

8/10 – Goed

Edward, jacksonville

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Customer Service op 21 feb 2024
Edward, we are pleased to see your solid rating of SpringHill Suites by Marriott Dallas Downtown/West End. We appreciate your visit and we hope to serve you again on your next trip!

10/10 – Uitstekend

Eric, Little Elm

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and big rooms close to the AAC
1 nacht verbleven in februari 2024
Reactie van Customer Service op 20 feb 2024
Eric, thank you for taking the time to share your positive experience. We're glad you enjoyed the spacious accommodations at SpringHill Suites by Marriott Dallas Downtown/West End, and appreciated the proximity to the AAC. It was our pleasure to have served you, and we would be thrilled to welcome you back on your next visit to Dallas.

10/10 – Uitstekend

sherman

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Customer Service op 19 feb 2024
Thank you for the wonderful rating, Sherman!It's fantastic you enjoyed your time at SpringHill Suites by Marriott Dallas Downtown/West End so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 – Uitstekend

ANA PAULA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in februari 2024
Reactie van Customer Service op 10 feb 2024
Ana Paula, thank you for sharing your perfect rating of SpringHill Suites by Marriott Dallas Downtown/West End. We're thrilled to know you had a fantastic stay and look forward to welcoming you back for another exceptional experience in the future. Safe travels!

10/10 – Uitstekend

Ebony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Customer Service op 6 feb 2024
Thank you for the 5/5 rating, Ebony!It's excellent you enjoyed your time at SpringHill Suites by Marriott Dallas Downtown/West End so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 – Uitstekend

amy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Customer Service op 31 jan 2024
Amy, thank you for your stellar rating of SpringHill Suites by Marriott Dallas Downtown/West End. It seems like you had a remarkable stay with us. We're looking forward to the prospect of welcoming you back in the future.

10/10 – Uitstekend

Berry

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location for NCA Nationals
Perfect location and newly renovated! Great staff and breakfast was great!
3 nachten verbleven in januari 2024
Reactie van Customer Service op 28 jan 2024
Berry, thank you so much for your wonderful review. We're thrilled to hear that our prime location at SpringHill Suites by Marriott Dallas Downtown/West End and recent renovations enhanced your stay. It's pleasant to note that our dedicated team members and delicious breakfast made your visit even more enjoyable. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Lena

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
preferible de día. muy agradable para caminar antes de las 17:30 o 18 hrs.....luego ya aun par de cuadras personas sin un buen sentido...elhotel es perfecto por su ibicacion para pasear a los museos
1 nacht verbleven in januari 2024
Reactie van Customer Service op 27 jan 2024
Lena, es un placer saber que disfrutó de su estadía en el SpringHill Suites by Marriott Dallas Downtown/West End. Estamos especialmente contentos de que nuestra ubicación cumpliera con sus necesidades para explorar los museos. Gracias por sus comentarios y esperamos darle la bienvenida nuevamente en su próximo viaje.

6/10 – Redelijk

Shannon

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen
1 nacht verbleven in januari 2024
Reactie van Customer Service op 23 jan 2024
We appreciate you taking the time to share your feedback, Shannon.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 – Goed

Samuel

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great, economic stay
Great, economic place to stay in Dallas. Only gave it 4 stars because they didn’t leave at least a water or two in the room to start. Yes it’s not their responsibility, but alot of times if you’re coming on business you don’t have access to a lot and it’s a courteous start to your stay. Everything else about my stay was great.
1 nacht verbleven in januari 2024
Reactie van Customer Service op 19 jan 2024
Samuel, we appreciate this insightful feedback. At SpringHill Suites by Marriott Dallas Downtown/West End, we aim to provide a seamless experience to all our guests. We understand the convenience of a complimentary water supply, and appreciate your perspective. We're thrilled though that you found everything else about your stay to be superb. Your satisfaction is our ultimate goal. We look forward to welcoming you back on your next business trip to Dallas.

10/10 – Uitstekend

Aaron

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Customer Service op 15 jan 2024
Thanks for the perfect rating, Aaron!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at SpringHill Suites by Marriott Dallas Downtown/West End.Have a wonderful day!

10/10 – Uitstekend

Timothy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Customer Service op 11 jan 2024
Timothy, it's great to hear that your stay at the SpringHill Suites by Marriott Dallas Downtown/West End was to your liking. We truly appreciate your feedback. We look forward to providing you with the same level of service in the future. Safe travels!

8/10 – Goed

Mary

1 nacht verbleven in januari 2024
Reactie van Customer Service op 13 jan 2024
Mary, it's wonderful to know you had a pleasant stay at SpringHill Suites by Marriott Dallas Downtown/West End. Your positive review means the world to our team members. We're looking forward to your next visit with us. Safe travels.

8/10 – Goed

Julissa

Positief: Netheid, personeel en service
1 nacht verbleven in oktober 2023
Reactie van Customer Service op 13 jan 2024
Julissa, thank you for choosing SpringHill Suites by Marriott Dallas Downtown/West End and sharing your rating. It's encouraging to know you had a satisfactory stay. We hope to welcome you back for an even better experience next time.

10/10 – Uitstekend

Travis

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Customer Service op 9 jan 2024
Travis, thank you for choosing SpringHill Suites by Marriott Dallas Downtown/West End. It's great to know you had a wonderful stay. We look forward to welcoming you back in the future.

6/10 – Redelijk

Yolanda

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Did not like the reservation issues/problems. Bad attitude, and unprofessional. Micheal worked out my issues. Thank you Michael.
6 nachten verbleven in december 2023
Reactie van Customer Service op 13 jan 2024
Yolanda, it's regrettable to hear about your unfavorable reservation experience. Our main aim is to provide professionalism and exceptional service to each guest, and it appears we fell short in this instance. On the other hand, we're glad Michael was able to iron out the troubles. His dedication mirrors our commitment to guest satisfaction. We'd be delighted to provide a more seamless experience in your future booking.

10/10 – Uitstekend

Thiago

2 nachten verbleven in december 2023
Reactie van Customer Service op 9 jan 2024
Thiago, thank you. It is heartwarming to know you had an excellent stay at SpringHill Suites by Marriott Dallas Downtown/West End. Nothing makes us happier than providing a remarkable experience to our guests. We look forward to welcoming you back again in the not too distant future.

6/10 – Redelijk

Garrett

Positief: Personeel en service
Negatief: Netheid
The hotel room was fairly dirty with the shower being the worst. There were large stains in the carpet which is unacceptable. The staff were all really friendly. Whoever was working the front desk the morning of December 31 deserves a huge raise! He was the best! Lastly the breakfast was advertised as open till 9. Went at 8:15 and it was desolate. If it’s not open please notify guests upon check in or with a not in the room, thanks!
5 nachten verbleven in december 2023
Reactie van Customer Service op 13 jan 2024
Garrett, we appreciate your feedback and regret to hear that you found certain aspects of your stay less than satisfactory. We apologize for any inconvenience you encountered with the cleanliness of your room and the breakfast timing, and will strive to improve these areas. On a brighter note, we're thrilled to hear about the positive interactions you had with our front desk colleagues. Your kind words will undoubtedly reach them. We hope to have the opportunity to host you once more and provide an exceptional experience.

10/10 – Uitstekend

Brittany

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Customer Service op 16 feb 2024
Thanks for the outstanding rating, Brittany!We're delighted your time at SpringHill Suites by Marriott Dallas Downtown/West End was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

4/10 – Matig

Dylan

Reisde met partner
Negatief: Netheid, personeel en service
Mediocre property with one MAJOR problem. Don’t be fooled by the “offered” valet service for 38 dollars. If you want to park at the hotel, you MUST pay for the parking. Otherwise, you need to pay for parking at another lot at your own risk. This is an extremely shady business practice, and I cannot recommend this place because of it. A total deception
1 nacht verbleven in december 2023
Reactie van Customer Service op 30 dec 2023
Dylan, we are sorry to hear about the issues you had concerning parking. In line with policies across many downtown locations, parking does come at an additional charge, as detailed on our website and various booking platforms. We understand that this may cause inconvenience and we're always striving to improve our guest's experiences. If you have additional thoughts on how we could better communicate this, we'd appreciate your feedback. We hope we can encourage you to revisit us in the future and reclaim a positive perspective.

10/10 – Uitstekend

Amanda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
No complaints
The staff was very friendly and helpful. Our room was comfortable and clean, and they had a good breakfast selection.
1 nacht verbleven in december 2023
Reactie van Customer Service op 28 dec 2023
Amanda, thank you for sharing such delightful feedback about your stay at SpringHill Suites by Marriott Dallas Downtown/West End. We're thrilled our caring team members made a positive impression and that you enjoyed our cozy rooms and hearty breakfast selection. We can't wait to offer another memorable stay whenever you next visit Dallas!