Thank you for your perfect score! We hope to welcome you back again soon!

Thank you for sharing your recent experience with us. We apologize for any decline in service you may have noticed during your stay. Your feedback is invaluable as we continuously strive to improve. We're glad to hear that our Bell Staff and Valet were able to make a positive impression on your arrival. However, we regret any shortcomings you encountered thereafter. Please know that your concerns have been noted, and we will address them internally to ensure a better experience for our guests in the future. If you decide to give us another chance, we'd love the opportunity to exceed your expectations. Please don't hesitate to reach out if there's anything we can do to assist you further.

Thank you for the 5 out of 5 Faith! We hope to welcome you back soon!

Dear Rebecca, I'm sincerely sorry to hear that your experience did not meet your expectations. We strive to ensure that our guests have a wonderful stay, and it's disheartening to learn that we fell short of this during your visit. Regarding the incidental charge, we understand that it may not have been what you expected. Your feedback is important to us, and we will review our communication to ensure clarity for future guests. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.

Thank you for your perfect score, Opeyemi!

Thank you for your perfect score Micah!

I am trilled you enjoyed your stay!

Thank you for your glowing review, James! We hope to welcome you back to the Joule soon!

Thank you for sharing your wonderful experience, Jodi! I am thrilled to hear that your second stay at The Joule was just as great as the first. It sounds like you had a fantastic time exploring the Eyeboretum art installation at the Eye. I am delighted that you enjoyed your dining experiences at CBD restaurant and bar, as well as the speakeasy downstairs. I appreciate your kind words and hope to welcome you back for another memorable stay soon!

Thank you, Eboni! I share your enthusiasm for our spa! It's wonderful to hear that you had a great experience during your visit, and we look forward to welcoming you back soon!

Thank you for giving the Joule a perfect score, Danielle! We hope to welcome you back soon!

Thank you for sharing your recent experience with us. We are very sorry to hear that your overall impression fell short of the high standards we strive to maintain. We want all our guests to feel welcome and enjoy their time with us.  Upon reviewing your folio, we have confirmed the outstanding balance is related to charges from The Joule Pool as well as items consumed from the minibar in your room. Our billing procedures prioritize transparency, ensuring all charges are clearly communicated. Your experience has been shared with our team to reevaluate and make improvements where necessary. Once the outstanding balance has been settled, we hope to have the opportunity to welcome you back for an improved experience. Please feel free to reach out if there is anything else you'd like to discuss or if you have additional feedback to share. Sincerely,

Thank you for your glowing review! We hope to welcome you back to the property soon!

Thank you for taking the time to share your feedback! We're thrilled to hear that you had such a positive experience with our staff. Providing friendly and attentive service is our top priority, and we are delighted to know that we succeeded in making your stay enjoyable. We appreciate your kind words and hope to welcome you back to The Joule soon!

Thank you for your feedback! We're delighted to hear that you had a great time and that you found our customer service to be excellent. Providing exceptional service is our top priority, and we are glad to know that we succeeded in making your stay enjoyable. We hope to have the pleasure of welcoming you back to The Joule in the future!

Thank you for your kind feedback! We're delighted to hear that you had a great experience at our property, despite the room size. It's wonderful to know that our downtown location and amazing staff left a positive impression on you. We truly appreciate your support and look forward to welcoming you back on your next visit!

Julie, I appreciate your feedback, and I am sorry to see there might have been some missed opportunities during your stay. Your satisfaction is our priority, and I would love to personally ensure we make things right. Please feel free to reach out to our Guest Services team, and we will address any concerns you may have.

Thank you for the perfect score, Terry!!

Thank you for a perfect score, Sherri! I am glad you enjoyed your stay with us. We hope to welcome you back again soon!

I am sorry to hear that your experience with us fell short of your expectations. I take feedback seriously and would appreciate the opportunity to learn more about your concerns so we can address them effectively. Please feel free to call and request to speak with Amal, the Guest Services Manager, so that I can address any concerns you may have encountered and work towards a resolution.

Thank you, Kamari, for your glowing review! I am delighted to hear that you had a fantastic experience with us. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back soon!

Thank you for a perfect score Claire! I am glad you enjoyed your stay with us! We hope to welcome you back soon!

Thank you for your wonderful feedback, Ashley! I am delighted to hear that our team went above and beyond to make your stay special. Providing exceptional service and creating memorable experiences for our guests are our top priorities. We look forward to welcoming you back for many more anniversary celebrations!

Thank you for your valuable feedback, James! I am thrilled to hear that you enjoyed the artwork, friendly staff, and the comfort of your room. Your comments about the shower temperature controls are duly noted, and we'll certainly look into making them more user-friendly for our guests. We appreciate your feedback and hope to welcome you back soon!

Thank you for sharing your feedback with us. We sincerely apologize for the disturbance caused by the private party during your check-in experience. We understand how disruptive this can be and regret that it impacted your initial impression of our hotel.Your comfort and satisfaction are of utmost importance to us, and we're sorry to hear that you found the bed uncomfortable and that your room was only satisfactory. Please know that we take your comments seriously and will address them with our team to ensure improvements are made.We appreciate your patronage and hope to have the opportunity to welcome you back for a much more enjoyable experience in the future.

Thank you, Eric, for your kind words! We're delighted to hear that you enjoyed your stay with us and that you found our hotel to be a great place to stay in our wonderful city. We hope to welcome you back to The Joule soon for another enjoyable experience!

Thank you, Maya, for sharing your experience with us! We're delighted to hear that you enjoyed the view from your room and found the accommodations to your liking. While our rooms may be on the cozier side, we strive to make them as comfortable and inviting as possible for our guests. We appreciate your feedback and hope to welcome you back to The Joule for another memorable stay soon!

Thank you, Curtis, for your kind words! We're thrilled to hear that you enjoyed your experience with us, especially the service provided by our concierge and valet team. We strive to provide top-notch service to all our guests, and it's fantastic to know that we hit the mark during your stay. We appreciate your feedback and look forward to welcoming you back to The Joule in the future.

I extend my sincere apologies for the disappointing experience you encountered during your recent stay with us. It's truly disheartening to hear that your early Valentine celebration did not meet your expectations, particularly regarding the spa reservation and room readiness issues. Upon reviewing your feedback, we've taken immediate action and refunded the charge for the spa reservation that you were unable to utilize. Your satisfaction is of the utmost importance to us, and we deeply regret any inconvenience caused. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.

Thank you so much Jerry!! That is wonderful to hear! I hope you come back again sometime soon.

Thank you for sharing your recent experience with us, and please accept our sincere apologies for the inconvenience you encountered with accessing your room. We understand how frustrating it must have been to be locked out of your room, especially when you were on your way to collect your bags before check-out time. Your satisfaction is our top priority, and we regret any negative impact this may have had on your overall experience. We truly appreciate your patronage, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. If you would like to discuss your experience further or if there's anything we can do to make amends, please don't hesitate to reach out to me, my name is Amal Abukar and I am the Guest Services Manager.

Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff to be super nice. Your comments about the gym and coffee have been duly noted, and we apologize for any inconvenience caused. We'd love the opportunity to make it up to you on your next stay by treating you to one of our famous lattes. We appreciate your patronage and hope to welcome you back soon.

Thank you for a perfect score, Anthony! We hope to welcome you back soon!

Thank you so much David! I am glad you enjoyed the art in our hotel! It is my favorite thing about the Joule as well! Hope to see you back again soon.

Thank you for your glowing review! We're delighted to hear that you found The Joule to be a jewel and that our team made your stay exceptional. Providing top-notch service is our priority, and it's heartening to know we hit the mark. We look forward to welcoming you and your wife back for another wonderful experience in downtown Dallas.

Thank you for your positive feedback! We're glad you enjoyed the incredible vibe and found our venue lovely. We apologize for the inconvenience with the shower temperature and appreciate you bringing it to our attention. Rest assured, our engineering team is on it to fix the issue. We look forward to hosting you again and ensuring a seamless experience.

I am glad you enjoyed your stay Jeanette! I hope to see you soon!

I am glad you enjoyed your stay with us Chris. We hope to welcome you back again soon :)

Thank you for a perfect score, Jose!

A perfect 10! Your post-concert stay sounds like music to our ears. We're thrilled that you loved our lobby, rooms, and felt the spectacular cleanliness vibes. Our team is always here to create superb atmospheres for guests, thank you for staying with us!

Thank you for taking the time to share your feedback with us. We're glad to see that you had a positive experience during your stay. If there's anything specific you enjoyed or any areas where we can improve, please feel free to let us know. We value your input and hope to welcome you back to The Joule in the future.

I am glad the service you received was wonderful. Thank you for staying with us. We hope to see you again soon!

Glad to see you enjoyed your stay with us, Vernlinciea!

I am glad to read that your weekend get away went off without a hitch! Please visit us again soon when you're in the mood to relax :)

Your 5-star shoutout made our day! We're all about that unique vibe and top-notch service, and it's awesome to know you're digging it. Your loyalty means the world, and we can't wait to keep bringing you those great stays. Feel free to drop more notes or swing by anytime you're in need of a dose of Joule awesomeness!

Thank you, Scott! I am glad to read you enjoyed your stay with us!

Thank you for a perfect score, Gabriel!

Thank you for a perfect score!

Thank you for your perfect score, Mandi! We hope to have the pleasure to welcome you back soon!