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Beoordelingen van Hawthorn Suites by Wyndham Decatur

2.5 out of 5
Hawthorn Suites by Wyndham Decatur
2370 S Mount Zion Road, Decatur, IL

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 431 van 973 beoordelingen" "
Gastenscore: 8 - Goed. 262 van 973 beoordelingen" "
Gastenscore: 6 - Redelijk. 123 van 973 beoordelingen" "
Gastenscore: 4 - Matig. 72 van 973 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 85 van 973 beoordelingen" "

8,0/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Tim

Reisde met huisdieren, Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
The staff was excellent, if not for them the stay would have been terrible. The carpet in the room was stained and had a musty smell. The condition of the room was not the fault of the staff. Like I said the carpet smell and so badly stained.
8 nachten verbleven in mei 2024
Reactie van Staff and Management op 22 mei 2024
Thank you for taking the time to share your recent experience with us. The team will like your compliments. Thank you for letting us know. We are sorry the hotel wasn't up to you expectations. We take your feedback and use this to improve.

10/10 – Uitstekend

Nicole

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff were all friendly, and the breakfast was very nice. We also appreciated the extra sheets we were given to use the sleep-out couch. The four stars for the facilities only relate to the somewhat worn carpet - everything else was clean and looked nice. The area around the hotel feels very safe - the four stars are given because the access from the road is a little hard to find at first (through a small complex with a restaurant and movie theater).
2 nachten verbleven in mei 2024
Reactie van Staff and Management op 21 mei 2024
Thank you for leaving us a review of how your stay went. On be half of our team thank you for the compliments of your stay. If you are ever in the area stop and see us again.

8/10 – Goed

Lawrence

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel met all the expectations and more.
1 nacht verbleven in mei 2024
Reactie van Staff and Management op 15 mei 2024
Thank you for taking the time to leaving us information on your stay. Will let our team know. Looking forward to seeing you again if your ever in our area.

8/10 – Goed

George

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very quiet, nice bed slept great
1 nacht verbleven in mei 2024
Reactie van Staff and Mangement op 13 mei 2024
Thank you for taking the time to leave us how your stay went. We looking forward to seeing you again if your in our area.

4/10 – Matig

Angie

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It definitely needs some updating. My room had a 70s vibe to it. The mattresses were stained. Just felt creepy.
1 nacht verbleven in mei 2024
Reactie van Staff and Mangement op 13 mei 2024
Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced.

6/10 – Redelijk

Raluca, Ben Lomond

Positief: Personeel en service
1 nacht verbleven in mei 2024
Reactie van Staff and Mangement op 13 mei 2024
Thank you for leaving a review of your recent visit. Hope to see you again if your in our area.

6/10 – Redelijk

David

1 nacht verbleven in mei 2024
Reactie van Staff and Management op 8 mei 2024
Good Afternoon, it was so nice you had a comfortable stay with us. We can't wait to see you again soon. thank you for taking the time to leave us a review of your stay.

10/10 – Uitstekend

Candace

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in mei 2024
Reactie van Staff and Management op 21 mei 2024
Thank you for leaving us a review of how your stay went. On be half of our team thank you for the compliments of your stay. If you are ever in the area stop and see us again.

6/10 – Redelijk

Deborah

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The room we stayed in needed an upgrade for sure. The room needed to be cleaned badly
1 nacht verbleven in april 2024
Reactie van Staff and Management op 3 mei 2024
Thank you for leaving candid feedback of your recent stay. We will use the information to improve .

8/10 – Goed

Ty

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place, the room was nice, good breakfast. Only complaint was a smoke alarm went off at 3:00am in our room for no reason and scared the crap out of us. We will stay here again if ever visit Decatur again.
1 nacht verbleven in april 2024
Reactie van Staff and Management op 29 apr 2024
Thank you for taking the time to leave us feedback. We will look forward to your next visit.

10/10 – Uitstekend

Rickey

Reisde met partner
Positief: Voorzieningen
Very nice!
1 nacht verbleven in april 2024
Reactie van Staff and Management op 29 apr 2024
Thank you for taking the time to leave us feedback. We will look forward to your next visit.

10/10 – Uitstekend

Dan

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place
5 nachten verbleven in april 2024
Reactie van Staff and Management op 24 apr 2024
Thank you for your recent review. thank you again for staying with us.

10/10 – Uitstekend

Marjorie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Staff and Management op 22 apr 2024
Thank you for staying with us. Thank you again for leaving feedback of your recent stay.

2/10 – Ontzettend slecht

Adam

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dirty room.
1 nacht verbleven in maart 2024
Reactie van Staff and Management op 24 apr 2024
Thank you for your recent candid review. Will look into the matter and use this to become better.

6/10 – Redelijk

Jorge

Positief: Personeel en service
2 nachten verbleven in maart 2024
Reactie van Staff and Management op 3 apr 2024
Thank you for staying with us and leaving feedback of your stay. Have a wonderful week.

10/10 – Uitstekend

cindy

Zakenreiziger, Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place!
2 nachten verbleven in maart 2024
Reactie van Staff and Mangement op 28 mrt 2024
Thank you for taking the time to let us know how your stay went. We hope to see you again .

10/10 – Uitstekend

Kirsten

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Yay free breakfast
1 nacht verbleven in maart 2024
Reactie van Staff and Mangement op 28 mrt 2024
Thank you for taking the time to let us know how your stay went. We hope to see you again .

10/10 – Uitstekend

Stephanie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My daughter and I always choose this property it close to family, restaurants, shopping and it’s quiet at night. We have never had any issues with the staff here. Very awesome individuals. It was great to see that the side doors were locked, however we could not use our key cards to get in.
1 nacht verbleven in maart 2024
Reactie van Staff and Mangement op 24 mrt 2024
Thank you for staying with us and the wonderful comments. We hope to see you soon.

2/10 – Ontzettend slecht

Christopher

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Staff and Mangement op 24 mrt 2024
Thank you for leaving feedback from your stay.

2/10 – Ontzettend slecht

Jodelle

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Unable to cancel. Hotel said it didn't get any info from Expedia. Thus total waste of money.
1 nacht verbleven in maart 2024
Reactie van Staff and Management op 19 mrt 2024
Thank you for leaving feedback of your recent stay.

2/10 – Ontzettend slecht

Trina

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Room was filthy, sheets were dirty, phone didn't work, smoke alarm handing off wall, window screen ripped half off & hanging down, carpet was all stained, couch was stained & had holes in it. Will never stay there again & will be calling corporate. I took pictures of everything.
2 nachten verbleven in maart 2024
Reactie van Staff and Management op 18 mrt 2024
Thank you taking the time to give us a candid stay update. Truly sorry for the frustrating experience. Will look into the different problem areas. We will strive to get better.

10/10 – Uitstekend

Jacqueline

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean, convenient, friendly. Good continental breakfast
2 nachten verbleven in maart 2024
Reactie van Staff and Mangement op 16 mrt 2024
Thank you for taking the time to share your experience. We're glad you stayed with us. Looking forward to your next visit.

4/10 – Matig

ANTHONY

1 nacht verbleven in februari 2024
Reactie van Staff and Management op 4 apr 2024
Thank you for taking the time to leave us how your stay went. Do have a wonderful day.

10/10 – Uitstekend

John

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean
1 nacht verbleven in maart 2024
Reactie van Staff and Management op 10 mrt 2024
Thank you for staying with us. Thank you for the positive review. Hope to see you again soon.

4/10 – Matig

Wancheng

8 nachten verbleven in februari 2024
Reactie van Staff and Mangement op 16 mrt 2024
Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.We apologize for any inconvenience or frustration you may have experienced.

8/10 – Goed

Donald

1 nacht verbleven in maart 2024
Reactie van Staff and Mangement op 28 mrt 2024
Thank you for taking the time to let us know how your stay went. We hope to see you again .

2/10 – Ontzettend slecht

mushtaq

Zakenreiziger
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have stayed in this hotel for around 15 days with expedia, 15 days with other platform, and not once room service change the bedsheets or towels. Reception guys were very helpful but Manager was very rude. I will not recommend anyone
12 nachten verbleven in februari 2024
Reactie van Staff and Management op 29 feb 2024
Thank you for leaving us a detail of how things went . Sorry to hear not so well. Will let our team know that we need to strive to preform better.

2/10 – Ontzettend slecht

Samantha

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Booked the queen suite. It was dirty, one side of the drive didn’t work, the hot water in the shower was like warm, the shower head squealed while it was running. The filter in the heat/ac was coated with dust, the curtains were torn and had holes, the window sills were coming apart, the staff vacuumed the hallways after 11p at night. When I checked in I asked several times to not charge my card, I was paying cash upon check out. I was told there would be a $25 deposit hold. I asked again to make sure it wasn’t not the full amount and was reassured only $25. I went to order food later and come to find out my account was overdrawn almost $200 because not only was I charged the $25 fee it was charged with the room price totaling 163 something TWICE. I spoke with a manager and she said oh he’s new and there would have been a $200 deposit to pay cash… yeah… and? But I did receive very unsympathetic sorry that my now over drafted account will be okay in 5-10days. Upon finding out that the shower squealed very annoyingly while on and that the water is luke warm I asked to switch rooms and the guy did not understand what no hot water meant and kept telling me to turn the handle up….. but he’d switch my room in the morning. I’m checking out in the morning. Just got stared at like I was dumb… so not recommended this place what so ever
Reactie van Staff and Management op 22 feb 2024
Thank you for taking the time to explain in detail how your stay went. We had spoke many times while you were here. Without mentioning so many problems. I am sorry that your stay didn't go as planned. I know how this must be frustrating for you . I am glad things did turn out better for you toward the end of your stay,.

10/10 – Uitstekend

Lloyd

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Staff and Management op 19 feb 2024
Thank you for staying with us. Taking the time to leave a review. We were glad to have a chance to meet you and looking forward to the next time .

6/10 – Redelijk

Scott

Negatief: Staat van de accommodatie en faciliteiten
The shower pressure could be a little stronger
1 nacht verbleven in februari 2024
Reactie van Staff and Management op 7 feb 2024
Good Day. Thank you for leaving us a review. Will let our team know over the shower. Thank you for letting us know.

2/10 – Ontzettend slecht

Tim

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
M6 Girl friend who is 3 months pregnant had a out break and it looks like bed bug bites and carpet is dirty it will not let me add a photo
1 nacht verbleven in februari 2024
Reactie van Staff and Management op 4 feb 2024
Thank you for taking the time to let us know of the problems. We are sorry to her of your situation. We will look into the room problems. Let our team know, then take care of them. We take all feedback seriously. and appreciate your honest feedback. We apologize for the frustration you may have experienced.

2/10 – Ontzettend slecht

Beverly

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Will never stay there again. Conditions & cleanliness were extremely dirty. Colleague had BED BUGS in our room. Service was extremely poor.
1 nacht verbleven in januari 2024
Reactie van Staff and Management op 2 feb 2024
Thank you for taking the time to review your stay. Looks like things didn't go as planned. We are truly sorry for the issues you had.. We will defiantly look into the room problems. Will let our team know so we can strive to be better.

10/10 – Uitstekend

Marshette

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very nice room clean & quiet...
2 nachten verbleven in januari 2024
Reactie van Staff and Management op 29 jan 2024
Hello our team wants to thank you for leaving feedback and compliments. We hope to see you soon.

10/10 – Uitstekend

Amy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was great! Thank you!
2 nachten verbleven in januari 2024
Reactie van Staff and Management op 29 jan 2024
Hope your week goes very well. Team wants to say thank you for leaving feedback and letting us know everything went well. hope to see you soon.

10/10 – Uitstekend

Alberto

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean and comfortable rooms, in a convenient location. I always stay here when I’m in town visiting.
1 nacht verbleven in januari 2024
Reactie van Staff and Management op 22 jan 2024
Thank you for coming by and staying. We enjoyed your visit as well. Thank you for letting us know how things went. Hope to see you soon.

8/10 – Goed

Edwin

Zakenreiziger
1 nacht verbleven in januari 2024
Reactie van Staff and Management op 22 jan 2024
Thank you for your recent feedback . Letting us know things went well. Hope to see you again soon.

10/10 – Uitstekend

Amy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great! Thank you!
1 nacht verbleven in januari 2024
Reactie van Staff and Management op 16 jan 2024
Thank you for taking the time to leaving us a review. We enjoyed meeting you as well. Looking forward to the next visit.

6/10 – Redelijk

Debra

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Staff and Management op 16 jan 2024
Thank you for taking the time to leaving us a review. We enjoyed meeting you as well. Looking forward to the next visit.

8/10 – Goed

Deborah

1 nacht verbleven in december 2023
Reactie van Staff and Management op 16 jan 2024
Thank you for taking the time to leaving us a review. We enjoyed meeting you as well. Looking forward to the next visit.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Comfort kamer
Negatief: Personeel en service
Was told there was a complaint about noise in the room from someone downstairs feel like it was from the office and only thing I felt like it was from walking around in room.
2 nachten verbleven in december 2023
Reactie van Staff and Management op 16 jan 2024
Thank you for letting us know there was a problem on your visit. We will look into this . Take care of the problem. Thank you so much for leaving a review.

10/10 – Uitstekend

William

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a problem with the TV remote, the power button wasn't working. All other buttons worked on it, just not the power button. Turned it on in the back of the TV, then we were good. Bedside lamp had a burned out bulb. Everything else was good, as usual.
1 nacht verbleven in december 2023
Reactie van Staff and Management op 16 jan 2024
Thank you for leaving us a review of your stay. We enjoyed your visit. Looks like there was a few things that didn't go well. Will look into these. Take care of them .

8/10 – Goed

Bartlomiej

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good accommodation with nice amenities. Breakfast options quite small.
6 nachten verbleven in november 2023
Reactie van Staff and Management op 6 dec 2023
Happy Holiday's from all of us at Hawthorn. Thank you for taking the time to leave us how your stay went. We really appreciated your compliments.

8/10 – Goed

Terri

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
We had a nice stay. Room was spacious and clean. Carpet is starting to show signs of aging and some stains. We had family joining us with a stay. They arrived at noon and unable to check in early in a nearly empty hotel. Kinda disappointed in that.
2 nachten verbleven in december 2023
Reactie van Staff and Management op 6 dec 2023
Happy Holiday's from all of us at Hawthorn. Thank you for taking the time to leave us how your stay went. We really appreciated your compliments.

10/10 – Uitstekend

Marsha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For all the amenities, price was very good.
1 nacht verbleven in december 2023
Reactie van Staff and Management op 6 dec 2023
Happy Holiday's from all of us at Hawthorn. Thank you for taking the time to leave us how your stay went. We really appreciated your compliments.

10/10 – Uitstekend

William

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed here several times, and we've come to realize that the King rooms are in much better condition than the Queen rooms. Worth the extra $5!
1 nacht verbleven in december 2023
Reactie van Staff and Management op 6 dec 2023
Happy Holiday's from all of us at Hawthorn. Thank you for taking the time to leave us how your stay went. We really appreciated your compliments.

2/10 – Ontzettend slecht

Lance

Negatief: Staat van de accommodatie en faciliteiten
Bathroom had a broken floor title. It will end up cutting a foot!
3 nachten verbleven in november 2023
Reactie van Staff and Management op 30 nov 2023
Thank you for taking the time to leave a review. We appreciate letting us know there was a problem on your stay. Rest assured our team will look into the problem and rectify.

10/10 – Uitstekend

William

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms are still needing some work. Our shower curtain would not stay closed due to the way the rod was installed. Otherwise, no other complaints.
1 nacht verbleven in november 2023
Reactie van Staff and Management op 30 nov 2023
William we are glad you had a nice stay. There was a problem. Thank you for letting us know. Will have our team take care of the problem .Have a very nice holiday.

10/10 – Uitstekend

Carla

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We love staying at Hawthorne Suites in Decatur, IL. The King Suite is perfect to have our family come by and visit. Roomy sitting room and furniture make it feel like home away from home. The Customer Service Staff are super friendly and always interacted with us and our pets, who were also treated royally! We will be visiting again.
5 nachten verbleven in november 2023
Reactie van Staff and Management op 30 nov 2023
Thank you for taking the time to leave us a review . We enjoyed meeting you and can't wait to see you again. Have wonderful Holidays.

2/10 – Ontzettend slecht

Saudia

1 nacht verbleven in november 2023
Reactie van Staff and Management op 24 nov 2023
Thank you for taking the time to leave us a review.

6/10 – Redelijk

William

Reisde met partner
Positief: Netheid, personeel en service
We've stayed here before, and the room we had then was very nice. This time, not so much. The curtains were falling off the valance, had to use a clothes hanger with clips to keep them closed. There are some outlets by the bed that are powered by the light switch, but the had the clock plugged into it instead of the lamps. Finally, the floor in the bathroom by the toilet is dropping. This made the tile loose, not very comfortable to walk on when stepping out of the shower. One good stay, one bad stay. Not sure if they are going to get a third try.
1 nacht verbleven in november 2023
Reactie van Staff and Management op 12 nov 2023
thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.