Standaard kamer, 1 tweepersoonsbed, koelkast | 1 slaapkamer, een bureau, een laptopwerkplek, verduisterende gordijnen
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Beoordelingen van Holiday Inn A55 Chester West, an IHG Hotel

3 out of 5
Holiday Inn A55 Chester West, an IHG Hotel
Westbound A55, Northop Hall, Deeside, Wales

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 225 van 568 beoordelingen" "
Gastenscore: 8 - Goed. 236 van 568 beoordelingen" "
Gastenscore: 6 - Redelijk. 74 van 568 beoordelingen" "
Gastenscore: 4 - Matig. 20 van 568 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 13 van 568 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

8,2/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Stephen

1 nacht verbleven in december 2023
Reactie van Sophie op 26 feb 2024
Thank you for your kind review, we are glad your stay was a 10/10 and we hope to see you again soon

10/10 – Uitstekend

Simon

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dated but immaculately clean
Basic and dated room but immaculately clean. Good food in the evening and at breakfast, only issue was the coffee machine kept breaking down. Great stay all the staff were top of their game : )
1 nacht verbleven in december 2023
Reactie van Charlotte - Reception Team op 1 jan 2024
We are glad you had a good stay with us and enjoyed the meal and breakfast. We are aware some of our rooms need updating and this is in the early stages of planning, we appreciate you were happy with the cleanliness of the rooms. We look forward to welcoming you back.

10/10 – Uitstekend

Hayley

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed for one night to visit Chester zoo. Found the hotel clean and comfortable, staff welcoming. Breakfast very good with lots of choice. Would happily stay here again.
1 nacht verbleven in november 2023
Reactie van Veronika - reception team op 29 nov 2023
Thank you for your lovely feedback and we are looking forward to seeing you again.

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stayed one night, best nights sleep in a while
I've seen others say the staff were great, but they actually are. Special thanks to Susie in particular. Great hotel, location is ok, safe, clean, friendly. would happily stay again
1 nacht verbleven in november 2023
Reactie van Veronika - reception team op 29 nov 2023
Thank you for your lovely feedback and we are looking forward to seeing you again.

6/10 – Redelijk

David

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Veronika - reception team op 29 nov 2023
Thank you for your feedback and we are looking forward to seeing you again.

10/10 – Uitstekend

Colette

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very easy check in. Room was lovely & clean, and food options were very good.
2 nachten verbleven in oktober 2023
Reactie van Veronika - reception team op 29 nov 2023
Thank you for your lovely feedback and we are looking forward to seeing you again.

10/10 – Uitstekend

MARION

Great hotel. Lovely staff, breakfast very good. Location was ideal for our needs. Thanks to the ladies in reception helping pin a flower onto my 👗 🙂
2 nachten verbleven in oktober 2023
Reactie van Tash C - Front Office Manager op 10 okt 2023
Thank you for your excellent review, we are please you enjoyed your time here when visiting for a wedding.

2/10 – Ontzettend slecht

Nick

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Noisy room peeling paint breakfast food uncooked never to return
1 nacht verbleven in september 2023
Reactie van Natasha C - Front Office Manager op 8 okt 2023
Thank you for taking the time to leave a review. We are sorry you felt we did not meet our usual high standards. We appreciate and welcome all feedback, using them to improve our services to the guests.On the back of this review, the management team has completed additional maintenance checks on the room you stayed in. The vast majority of the room has been decorated with wallpaper, however, they have noticed a small crack in the paint above the shower, we are presuming this is the peeling paint you are referring to and I can confirm this will be resolved in the coming days. I agree that our rooms are a little dated, however, we have an extremely high cleanliness score within IHG, and plans to renovate the bathrooms are currently in the early stages. I must, however, refute the blanket comment about the uncooked breakfast food. Our kitchen has the highest food hygiene rating of 5. To get a 5, in-depth records of food temperatures are kept proving that the food is cooked. This is completed every day on numerous occasions, including the morning you had breakfast. We do hope that you return to us in the future.

10/10 – Uitstekend

Matthew

2 nachten verbleven in september 2023
Reactie van Natasha C - Front Office Manager op 8 okt 2023
Thank you for the score of 10/10. We are glad to see that the hard work of the staff is being appreciated.

10/10 – Uitstekend

shane

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place with good services
2 nachten verbleven in september 2023
Reactie van Sophie op 25 sep 2023
Thank you for your kind review, we are glad you enjoyed your stay and we hope to see you again soon

8/10 – Goed

Alan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Sophie op 25 sep 2023
Thank you for your review, we are glad you enjoyed your stay and hope to see you again soon

10/10 – Uitstekend

Fiona

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Value for money
It’s been a while since I’ve stayed, normally stay at another location, but the extortionate parking charges made me stay a little further out. Has been updated since my last stay and it was a pleasant surprise.
2 nachten verbleven in augustus 2023
Reactie van Tash C - Front Office Manager op 16 sep 2023
Thank you for staying with us, over the last 2 years we have been working hard to update the hotel. We are glad that it has been noticed and appreciated. We look forward to welcoming you again soon.

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent hotel for an overnight stay
We used this hotel for an overnight stay on the way to our holiday. The reception staff greeted us with a smile and were extremely helpful. Our room was spacious, spotless and comfortable. We enjoyed a lovely meal in the restaurant. Tasty and real good value. Would throughly recommend.
1 nacht verbleven in juli 2023
Reactie van Tash C - Front Office Manager op 16 sep 2023
Thank you for your kind words. I have passed your feedback onto our department heads to share with the teams. We hope you can visit us again soon.

8/10 – Goed

James

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff and convenient location
2 nachten verbleven in augustus 2023
Reactie van Sophie op 25 sep 2023
Thank you for your kind review, we are glad that you found our location to be convenient and our staff friendly, I will make sure to pass your feedback on to the rest of the team. We hope to see you again soon,

8/10 – Goed

Anne

1 nacht verbleven in september 2023
Reactie van Sophie op 25 sep 2023
Thank you for your review, we are glad you enjoyed your stay and hope to see you again soon

10/10 – Uitstekend

Fionnuala

1 nacht verbleven in augustus 2023
Reactie van Sophie op 25 sep 2023
Thank you for your kind review, we are glad you enjoyed your stay and we hope to see you again soon,

8/10 – Goed

Scott

1 nacht verbleven in augustus 2023
Reactie van Sophie op 25 sep 2023
Thank you for your review, we are glad you enjoyed your stay and hope to see you again soon.

10/10 – Uitstekend

Carrie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved everything about the stay
2 nachten verbleven in augustus 2023
Reactie van Sophie op 29 aug 2023
Thank you for your kind review, we are glad you enjoyed your stay and we hope to see you again soon

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van Sophie op 29 aug 2023
Thank you for taking the time to leave a review, we appreciate your feedback. We are glad you enjoyed your stay and hope to see you again soon to make your experience a 10/10

10/10 – Uitstekend

Graham

1 nacht verbleven in augustus 2023
Reactie van Sophie op 29 aug 2023
Thank you for taking the time to leave a review, we are glad you enjoyed your stay and hope to see you again soon

10/10 – Uitstekend

Derek

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in augustus 2023
Reactie van Sophie op 29 aug 2023
Thank you for taking the time to leave a review, we are glad you enjoyed your stay and we hope to see you again soon

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very clean rooms had a very comfortable stay
1 nacht verbleven in augustus 2023
Reactie van Sophie op 29 aug 2023
Thank you for your kind review, we are glad you enjoyed your stay and hope to see you again soon!

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hidden secret
This is a lovely hotel with friendly staff and an awesome breakfast. The dinner menu has something for everyone. Thank you
2 nachten verbleven in juli 2023
Reactie van Sophie op 29 aug 2023
Thank you for your great review, we are glad you enjoyed your stay with us and I will make sure to pass your feedback on to all the team, we hope to see you again soon!

10/10 – Uitstekend

David

2 nachten verbleven in juli 2023
Reactie van Sophie op 31 jul 2023
Thank you for taking the time to leave a review, we are glad you enjoyed your stay and hope to see you again soon

8/10 – Goed

Paul

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good hotel in good Location for travel
2 nachten verbleven in juli 2023
Reactie van Sophie op 31 jul 2023
Thank you very much for your review, we are glad that you enjoyed your stay and that you found our hotel to be in a good location for you, we hope to see you again soon

10/10 – Uitstekend

Tom

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff were incredibly helpful and friendly.
3 nachten verbleven in juli 2023
Reactie van Sophie op 22 jul 2023
Thank you very much for taking the time to leave a review, we are glad you enjoyed your stay and found our staff to be friendly and helpful. This feedback will be passed on to the team, we hope to see you again soon,

6/10 – Redelijk

Lesley

Reisde met partner
Convenient for our needs. Typical Holiday Inn. Restaurant menu limited and pricey considering Macdonalds and OK Diner on site
1 nacht verbleven in juli 2023
Reactie van Tash op 22 jul 2023
Thank you for the review, We are glad all your needs were met in relation to the rooms. We appreciate that our prices are higher than the fast food outlets on the services, however, our restaurant prices are very competitive with other local freshly cooked food establishments.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely clean hotel, modern contemporary design. Staff friendly and helpful.
2 nachten verbleven in juli 2023
Reactie van Sophie op 22 jul 2023
Thank you for your lovely review, we are glad you enjoyed your stay and your feedback will be passed on to all the staff. We hope to see you again soon,

8/10 – Goed

Terence

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in juli 2023
Reactie van tom op 18 jul 2023
thank you your review, we are glad you enjoyed your say

8/10 – Goed

Anne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel was clean. Staff very welcoming. Location was convenient.
1 nacht verbleven in juli 2023
Reactie van Sophie op 10 jul 2023
Thank you so much for taking the time to leave a review, we are glad you enjoyed your stay and will pass your feedback on to all our staff. We hope to see you again soon

10/10 – Uitstekend

Richard

Positief: Personeel en service, staat van de accommodatie en faciliteiten
5 stars
1 nacht verbleven in juni 2023
Reactie van Sophie op 26 jun 2023
Thank you for taking the time to leave a review, we are glad you enjoyed your stay and hope to see you again soon

8/10 – Goed

Adrian

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023
Reactie van Sophie op 26 jun 2023
Thank you for your review, we are glad you enjoyed your stay and hope to see you again soon

10/10 – Uitstekend

Jose Enrique

1 nacht verbleven in juni 2023
Reactie van Sophie op 26 jun 2023
Thank you for taking the time to leave a review, we are glad you enjoyed your stay and hope to see you again soon,

8/10 – Goed

Samantha

2 nachten verbleven in juni 2023
Reactie van Sophie op 4 jul 2023
Thank you for taking the time to leave a review, we are glad you enjoyed your stay and hope to see you again soon,

4/10 – Matig

R

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023
Reactie van Tash op 8 jun 2023
Thank you for taking the time to leave a score for us. I'm sorry it was not higher, we do take all feedback extremely seriously. As no particular issue was mentioned, please do not hesitate to contact the hotel to discuss the stay so we can make sure any future visit is 10 out of 10

6/10 – Redelijk

Nick

2 nachten verbleven in mei 2023
Reactie van Sophie op 26 jun 2023
Thank you for taking the time to leave a review. We are sorry that hear that your stay was not up to our usual standard. If you would like to get in touch to tell us more about how we can improve your experience, please don't hesitate to contact us directly at bookings@holidayinnchesterwest.co.uk

10/10 – Uitstekend

Stephanie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice little place
Great stay. We haven’t been for around 6 years so we’re pleasantly surprised it was still as it was back then. Comfortable and clean, with a nice restaurant and friendly staff
1 nacht verbleven in mei 2023
Reactie van Sophie op 1 jun 2023
Thank you for your lovely review, we are glad you enjoyed your stay and hope to welcome you again soon,

8/10 – Goed

James

3 nachten verbleven in mei 2023
Reactie van Sophie op 26 jun 2023
Thank you for taking the time to leave a review, we are glad you enjoyed your stay and hope to see you again soon

10/10 – Uitstekend

Lloyd

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Just delighted with this hotel. Will stay here next trip as well.
2 nachten verbleven in mei 2023
Reactie van Sophie op 22 mei 2023
Thank you very much for your kind review, we look forward to seeing you again

10/10 – Uitstekend

Nicholas

1 nacht verbleven in mei 2023
Reactie van Sophie op 22 mei 2023
Thank you for your kind review, we hope to see you again soon

10/10 – Uitstekend

Mark

5 nachten verbleven in mei 2023
Reactie van Sophie op 22 mei 2023
Thank you for taking the time to leave a review, we are glad you enjoyed your stay and hope to see you again soon

8/10 – Goed

david

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in april 2023
Reactie van tom op 13 apr 2023
thank you for your review we are glad you enjoyed your stay

10/10 – Uitstekend

Karen

1 nacht verbleven in maart 2023
Reactie van tom op 13 apr 2023
thank you for your review we are glad you enjoyed your stay

10/10 – Uitstekend

Michael

1 nacht verbleven in maart 2023
Reactie van tom op 13 apr 2023
thank you for your review we are glad you enjoyed your stay

10/10 – Uitstekend

Emma

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good visit recommended
Was good. Nice and easy. Breakfast good value gor money
2 nachten verbleven in maart 2023
Reactie van Tash op 19 mrt 2023
Thank you for the lovely review. We hope you can visit again soon

6/10 – Redelijk

Janet

Positief: Personeel en service
1 nacht verbleven in maart 2023
Reactie van Tom op 13 apr 2023
thank you for your review we are glad you enjoyed your stay

10/10 – Uitstekend

David

2 nachten verbleven in februari 2023
Reactie van Tash op 27 feb 2023
Thank you for your excellent feedback. I will pass it on to the rest of the team. We hope to see you again soon

10/10 – Uitstekend

Malcolm

1 nacht verbleven in februari 2023
Reactie van tash op 18 feb 2023
Thank you for the excellent score, we hope to welcome you again soon

10/10 – Uitstekend

S

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2023
Reactie van tom op 12 feb 2023
HiThank you for your review, we are happy you enjoyed your stay and hope to see you again soon.

10/10 – Uitstekend

Michael

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The two receptionists on arrival were a pleasure and an assest to the hotel.
1 nacht verbleven in januari 2023
Reactie van Tash op 27 feb 2023
I will make sure the receptionists are made aware you enjoyed your welcome