My booking was completely messed up; poor communication as no note was made regarding my request for a lower level Queen room booking. I was assured that a note was made in the file. When I and my companion arrived, the only room they had downstairs (I have bad knees and going upstairs would be extremely painful for me) was a single King room.
My companion was so unhappy with the unsatisfactory arrangement that she left in the middle of the night. I had to get up, check out in the middle of the night and try to find my companion, who was very angry, and never did find her as she would not answer her cell phone.
Apparently she made her way back to her home location with the assistance of a police officer. She was angry with me for the room booking snafu and would not answer her cell phone. I was unable to assist her because of this, and my vacation was completely ruined because of this booking error.