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Beoordelingen van Ambassador, New Delhi - IHCL SeleQtions

5 out of 5
Ambassador, New Delhi - IHCL SeleQtions
Sujan Singh Park, Subramania Bharti Marg, New Delhi, Delhi N.C.R

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 167 van 386 beoordelingen" "
Gastenscore: 8 - Goed. 128 van 386 beoordelingen" "
Gastenscore: 6 - Redelijk. 55 van 386 beoordelingen" "
Gastenscore: 4 - Matig. 25 van 386 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 11 van 386 beoordelingen" "

8,4/10

Netheid

8,8/10

Personeel en service

7,8/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Otjes, Rick, Amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Luxe en gemoedelijkheid
Fantastisch hotel, unieke locatie, geweldig personeel en management.

10/10 – Uitstekend

Joyita, Herndon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Robynjeet

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property in an amazing area. The reception greeted me in a friendly way and upgraded my room to a suite. I had a late flight the following day and they let me checkout at 3pm. Mr. Ajay Kumar, working at front security for the hotel was very friendly, accommodating and exemplary employee, who went above and beyond to make my stay comfortable. Thank you.
1 nacht verbleven in april 2024

10/10 – Uitstekend

SWASTIKA

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

10/10 – Uitstekend

Shiva

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staffs are so kind and really helpful.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Rachel

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was amazing. Excellent breakfast buffet. Spacious clean room
3 nachten verbleven in maart 2024

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Highly recommended by experienced travellers from Canada
4 nachten verbleven in maart 2024

10/10 – Uitstekend

Hemang

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location and service
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Bryan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Wonderful staff
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Vedavati

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely housekeeping and dining staff. Bhup Singh and Uma Shankar were very courteous and provided service with a smile. Also the gentleman who takes your luggage at the reception. I will be back at the Ambassador for sure. Spacious room and soundproof. Location is superb in terms of connectivity. Reception staff are fine but not as polished as the rest of the crew, but they are younger so that probably explains it.
4 nachten verbleven in februari 2024

10/10 – Uitstekend

Colin, Molesworth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Ambassador is a nice hotel in the green New Delhi area of the city. A short walk away from a small shopping area with upmarket shops and reasonably priced restaurants and a bank with ATM. Also within walking distance (or short taxi/Tuk Tuk ride) is Lodi Gardens which has several historic buildings. The staff at the Ambassador are excellent as are the drivers of the Hotel Car service. The rooms and beds were also excellent. Would stay there again.
4 nachten verbleven in februari 2024

8/10 – Goed

MADAN

Positief: Personeel en service
wonderful front door staff !! very polite and welcoming ( thank you ) Ms.. pooja, and the staff . VERY MUCH LACK OF TRAFFIC SPEED CONROL (cars) AT THE FRONT DOOR ! SAD !! Amazing staff at the breakfast room, thank you parkash ! kindest lady thank you Priya...Atul, uma , tea master lol. special thanks to mahesh..!!we appreciate you . very polite Ranjan at the house keeping dept.
4 nachten verbleven in februari 2024

6/10 – Redelijk

Priya

Positief: Netheid
I stay at Ambassador frequently when in Delhi if I cannot stay at my Club. I like the old world charm and the balconies and good sized rooms. The breakfast and the staff at breakfast are also lovely. Ambassador has a problem they need to fix if they are to be taken seriously -- they charge for ice! It took me 45 mins to get an ice tray delivered to my room (and, yes, I refused to pay for it). They need to read customer feedback and install an ice machine or provide ice trays in their fridge or make the ice delivery prompt and complimentary.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Anil

Reisde met partner
I have stayed several times at Ambassador Hotel! It is centrally located and the staff go above and beyond every time. The breakfast menu is the same everyday and gets monotonous! You need to provide some variety!
6 nachten verbleven in februari 2024

10/10 – Uitstekend

Bryan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful staff and a great breakfast!
1 nacht verbleven in februari 2024

4/10 – Matig

Neeti

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Suite rooms pictures misleading Receptionist bad
Starting from Airport pickup - despite multiple phone calls to hotel ahead of arrival, the driver arrived 3 hours early. We told him to come at 11:30 am IST as we were waiting for our parent's flight to arrive. Receptionist didnt convey this to the driver and he was waiting at IGI from 8:30 am.We Booked 2 Allure Suites based on the pictures on the website. When we reached hotel, the suites were nowhere near the pictures. They were dark and damp. They dont face on the front side of the building. They are built inward facing which makes them dark. When I booked , I mentioned that I want a room which is well lit with natural light . The hotel receptionist Roshmita offered us double room instead of suite which was on first floor and third floor and faced to the front. When we said yes to be downgraded , she said 3rd floor room is not available. Then we were shown 3 rooms but none of them was well lit and upto the mark. We had to finally settle for a side facing room on 3rd floor . Next was the bed , it was small for three people and when we asked for extra single bed, she said it will cost us extra. It was a horrible experience with multiple viewings and downgrading from suite to a room which too didnt give us a experience we were expecting. Hotel staff needs to improve on respecting their words when they offer something.Also they should respect the drivers who make so much effort to do airport transfers.Breakfast in the morning was good . I wished I booked Lalit at same cost
1 nacht verbleven in december 2023

10/10 – Uitstekend

Songqiao, Walnut Creek

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Very clean and competitive price for a 5 star hotel. Close to many tourists spots using Uber or Ola
2 nachten verbleven in januari 2024

8/10 – Goed

Adam, Monterey

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love this humble hotel. It may be a dash faded, but it's vibe is warm. One of the best breakfasts, too. Staff went out of their way to be helpful. My room was clean and simple. The location may be the best--a minute walk to Khan market. It's a quiet place, nostalgic-feeling.
2 nachten verbleven in januari 2024

4/10 – Matig

S

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Decline in quality
I've stayed at the Ambassador many times. It has declined significantly. We waited nearly 2 hours to get a room. The bed was hard. Towels were old and threadbare. One day, there was toothpaste provided in the bathroom, the next day, a toothbrush. The restaurant charged exorbitantly (INR 1999 for a serving of dhal) for mediocre food.
3 nachten verbleven in december 2023

8/10 – Goed

Vesna

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Tarunjot

2 nachten verbleven in december 2023

10/10 – Uitstekend

Namita

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I always stay at the Ambassador when I am in Delhi. It is close to Khan market, Lodi garden and a metro station. The staff are all excellent and always make me feel very welcome. It is my home away from home in Delhi. Love this hotel.
3 nachten verbleven in december 2023
Reactie van Akshat Gupta General Manager Ambassador, New Delh op 19 dec 2023
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards,

8/10 – Goed

HIROYUKI

4 nachten verbleven in december 2023

10/10 – Uitstekend

Jorge

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Es un hotel antiguo, cerca hay un centro comercial con diversos restaurantes y tiendas. El personal es muy amable y el restaurante de comida china una delicia. Lo recomiendo completamente.
Reactie van Akshat Gupta General Manager Ambassador, New Delh op 20 dec 2023
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards, Akshat GuptaGeneral Manager Ambassador, New Delhi

10/10 – Uitstekend

ANU GIRIJA

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing stay. Charming ambience. Staff were warm, friendly and hospitable. Would definitely visit again!
3 nachten verbleven in november 2023
Reactie van Akshat Gupta General Manager Ambassador, New Delh op 19 dec 2023
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards,

10/10 – Uitstekend

Karen

4 nachten verbleven in november 2023
Reactie van Akshat Gupta General Manager Ambassador, New Delh op 19 dec 2023
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards,

6/10 – Redelijk

Gilbert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
1 nacht verbleven in november 2023
Reactie van Akshat Gupta General Manager Ambassador, New Delh op 19 dec 2023
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards,

10/10 – Uitstekend

Vivienne

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2023
Reactie van Akshat Gupta General Manager Ambassador, New Delh op 19 dec 2023
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards,

10/10 – Uitstekend

Nilesh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean property. Staff were very nice and cooperative. Excellent dining
1 nacht verbleven in november 2023
Reactie van Akshat Gupta General Manager Ambassador, New Delh op 19 dec 2023
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards,

10/10 – Uitstekend

Aloke

3 nachten verbleven in oktober 2023
Reactie van Akshat Gupta General Manager Ambassador, New Delh op 19 dec 2023
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards,

10/10 – Uitstekend

Yong jea

4 nachten verbleven in oktober 2023
Reactie van Akshat Gupta General Manager Ambassador, New Delh op 19 dec 2023
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards,

4/10 – Matig

Saamarth

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Akshat Gupta General Manager Ambassador, New Delh op 19 dec 2023
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards,

8/10 – Goed

NITIN, Irvine

Positief: Netheid, personeel en service en voorzieningen
The location and services are excellent. It is an older property and has a colonial past feel which is a nice contrast to the modern day hotels construction and look/feel. My key disappointment with this property is the bad quality of bed - if you cannot get a good sleep everything else matters less. And this issue is quick, easy and relatively inexpensive to fix (from overall operating costs of the hotel). Please do upgrade the beds to match closely with most of the other Taj properties and you will see many more 5 star ratings !!!
3 nachten verbleven in oktober 2023

6/10 – Redelijk

ANIL

2 nachten verbleven in september 2023
Reactie van Akshat Gupta General Manager Ambassador, New Delh op 19 dec 2023
Dear Guest, Greetings from Ambassador, New Delhi – IHCL SeleQtions! Thank you for taking out time to share the valuable feedback of your stay at the Ambassador, New Delhi. I am delighted to learn that you had a memorable stay with us. It is so inspiring for us to see that our guests have had an enjoyable stay which in itself is the biggest recognition for all the effort we put in. I have shared your wonderful feedback with the whole team. The team looks forward to your return soon again to what we hope is now your home in New Delhi. Kind regards,

4/10 – Matig

Supriya

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Horrible hotel
This is a run down hotel. There are leakages in the bathroom, old style, breakfast area isn’t clean, service is very poor. This is a slum and def not Taj standards
3 nachten verbleven in september 2023

10/10 – Uitstekend

Nazuk

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing experience all around from checkin to stay to checkout. Breakfast buffet was great and the location is super convenient for visit to consulate. Highly recommend this to everyone.

6/10 – Redelijk

nicholas

2 nachten verbleven in september 2023

10/10 – Uitstekend

Enrique

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
NA
2 nachten verbleven in mei 2023

8/10 – Goed

Hector

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Good stay overall. Rooms were clean and comfortable, bathroom was clean but really outdated. There was a small water leak-like a drip maybe from a condensation unit. They offered to repair but we wanted to rest so we told them we were ok until we left and it was just for their knowledge. But maintenance staff was very responsive. We stayed there for two days, the day we checked in they were 4 people outside the entrance, they helped get the luggage from the car which was nice, only to scan through their X-ray machine like many hotels in India do. The disappointment part is that after checking the luggage they just look at you. There is no communication to say, please go inside and someone will help you at the front. So once they check the luggage they just ignore you, they do not open the door or point the way to the front desk neither help you with the luggage. When we approached the check-in desk, the lady had issues with their system and it took her 15-20 minutes to check us in. The day we checked out we had schedule private transport to go from New Delhi to Agra. We scheduled it at 11:30AM so at 11:15 I went down to do my check out. The person who checked us out started asking for payment. I explained and showed the receipts from Expedia that we had already paid. She didn’t know how to check in her end. She asked to borrow my phone to show someone. My Uber showed up and it took them until 11:35 to figure things out. They need help in that area.
2 nachten verbleven in augustus 2023

4/10 – Matig

amit

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Stuffy and hot - and in the worst way possible
The hotel is very old and clearly in desperate need of upgrades. The location is the best in delhi BUT this no longer is able to overcome the prémédités that are falling apart. In the heat of a delhi summer, no AC for 3 days? And, no solution for how to best take care of paying guests? Unfortunately, this was our last time staying there
6 nachten verbleven in juli 2023

10/10 – Uitstekend

Kimberly

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like the attitude of the staff, the atmosphere of the building and property and the area that surrounds it. I also appreciate the size of the rooms.
1 nacht verbleven in juli 2023

6/10 – Redelijk

Rajat, New York

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Heritage 1947 building, maintained responsibly by the Taj Group. However, this property fails ( but tries hard) to maintain an environment of peace and quiet.
1 nacht verbleven in juni 2023
Reactie van Akshat Gupta General Manager Ambassador, New Delh op 11 jul 2023
Greetings from Ambassador, New Delhi – IHCL SeleQtions! I sincerely apologize for the inconvenience caused to you on account of the service lapse as indicated. I would request if you can reach out to us on on +91 92500 10016 so that we can connect with you. The team looks forward to your return soon again to what we hope is now your home in New Delhi.

4/10 – Matig

arun

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very old property . Rooms not well maintained. Rooms not progressed with time r.g. Charging ports are not at all for new devices. No in room bar
2 nachten verbleven in mei 2023
Reactie van Akshat Gupta General Manager Ambassador, New Delh op 11 jul 2023
I sincerely apologize for the inconvenience caused to you on account of the service lapse as indicated. I would request if you can reach out to us on on +91 92500 10016 so that we can connect with you. The team looks forward to your return soon again to what we hope is now your home in New Delhi.

6/10 – Redelijk

Ines

Reisde met een groep
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The hotel is beautiful outside and has a great potential to be a great hotel, but the interior needs clearly a renovation. Breakfast food is good enough and waitress are kind, but the patio and breakfast room it does not cover the expectations for the hotel price. Pool was under renovation and it does not mentioned.
3 nachten verbleven in mei 2023

8/10 – Goed

rajesh

Positief: Personeel en service
3 nachten verbleven in april 2023

6/10 – Redelijk

Priyank

4 nachten verbleven in april 2023

2/10 – Ontzettend slecht

tony

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bad old hotel. Check Service was very poor. Asking me to pay for transportation from airport and breakfast. Very disappointed.
2 nachten verbleven in april 2023

4/10 – Matig

Gokul

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Old hotel. Poor service
3 nachten verbleven in april 2023

2/10 – Ontzettend slecht

Anders

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Hostel, not hotel
The entire hotel smelled like a public toilet and the room was in terrible condition. Whoever gave this place 5 stars must have been on lsd.
2 nachten verbleven in maart 2023