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Beoordelingen van Crowne Plaza Hotel New Delhi Okhla, an IHG Hotel

5 out of 5
Crowne Plaza Hotel New Delhi Okhla, an IHG Hotel
Plot No. 1, Community Centre, Okhla Phase 1, New Delhi, Delhi N.C.R

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 132 van 287 beoordelingen" "
Gastenscore: 8 - Goed. 107 van 287 beoordelingen" "
Gastenscore: 6 - Redelijk. 24 van 287 beoordelingen" "
Gastenscore: 4 - Matig. 14 van 287 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 287 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Lamp

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dicht bij de beurs die ik had
Hotel is echt uitstekend, maar het is wel midden in een industriegebied. Voor mij was dat prima.

10/10 – Uitstekend

Anil

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I recently stayed at the wonderful hotel with a group of friends and overall, our experience was quite delightful. The staff was incredibly friendly, always greeting us with big smiles and providing great service throughout our stay. From check-in to check-out, they made us feel welcome and attended to all our needs promptly. The hotel itself is well-maintained with all the facilities one could ask for during a pleasant stay. The rooms were clean and comfortable, offering a relaxing space to unwind after a day of exploring the city. The amenities provided added a nice touch to our visit, making us feel pampered and well taken care of. However, there was one significant downside to our otherwise fantastic stay - the washroom drainage issue. Unfortunately, the drainage in the washroom was not functioning properly, which made taking showers a less than pleasant experience. Dealing with standing water while trying to shower is definitely not something you want to encounter during your stay at a hotel. Despite this setback, I must commend the staff for their efforts in trying to address the issue promptly. They were apologetic and tried to assist us as best they could, which we appreciated. It's evident that they care about the comfort of their guests and strive to provide a positive experience overall. In conclusion, this hotel is a great choice for those looking for excellent service, friendly staff, and a comfort
1 nacht verbleven in maart 2024
Reactie van Shuvendu Banerjee op 1 apr 2024
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for taking the time to share your recent experience at our hotel. We are thrilled to hear that overall, you and your friends had a delightful stay and that you found our staff to be incredibly friendly and accommodating. Providing exceptional service and ensuring our guests feel welcome and attended to is always our top priority.We're glad to hear that you enjoyed our well-maintained facilities, comfortable rooms, and the amenities provided during your visit. However, we sincerely apologize for the inconvenience caused by the drainage issue in your washroom. We understand how frustrating it can be to encounter such issues during your stay, and we appreciate your patience and understanding as we worked to resolve it promptly.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a flawless experience in the near future.Warm regards,Shuvendu BanerjeeGeneral Manager

6/10 – Redelijk

fahad abdulaziz

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The hotel is away behind 5 star hotel , internet down for 2 days Poor international TV channel Hygiene is out of stander. No good monitoring on house keeping people. Breakfast buffet are very limited to Indian food. The price is very high compared to the services and facilities at the hotel. All hotel facility close at 11:30 pm except in room dining
3 nachten verbleven in maart 2024
Reactie van Shuvendu Banerjee op 1 apr 2024
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your review. We regret the inconvenience caused to you. We always strive to curate memorable experiences for our guests, hence we apologise that we missed the mark. We have shared your feedback with the concerned department so that necessary corrective actions can be taken. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

6/10 – Redelijk

Tejinder

6 nachten verbleven in december 2023
Reactie van Shuvendu Banerjee op 12 feb 2024
Thank you for your feedback. We always strive to curate memorable experiences for our guests. However, may I kindly request you to share any points of concerns which has resulted in low rating so that we can share your valuable feedback with the concerned department for necessary corrective actions. I can be reached at shuvendu.banerjee@ihg.com.

2/10 – Ontzettend slecht

yoon joo

Zakenreiziger, Reisde met familie en kleine kinderen
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
델리 1월의 기온은 15도 이하입니다.객실에 난방시설이 전무하고 조식당에서도 이 겨울에 왜 에어컨을 틉니까 음식
1 nacht verbleven in januari 2024

6/10 – Redelijk

Jim, Croydon

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very nice building and indeed rooms and shower etc. but it was cold in Delhi, and the room did not get above 17C. I asked for a heater on 3 times and one finally arrived on the 3rd night. The Buffet meals were great (both breakfast and dinner) but I for a poached egg at breakfast and after a long wait had a disappointing result. The staff were certainly polite but as an example, the heater just didn't arrive until I really made a fuss.
3 nachten verbleven in januari 2024
Reactie van Shuvendu Banerjee op 23 jan 2024
Dear GuestGreetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. We regret the inconvenience caused to you with respect to room temperature and food quality. We always strive to curate memorable experiences for our guests; hence we apologize that we missed the mark. Please be assured that we have shared your feedback with the concerned department so that necessary corrective actions can be taken.We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

2/10 – Ontzettend slecht

YONGKI

1 nacht verbleven in december 2023
Reactie van Shuvendu Banerjee op 23 jan 2024
Thank you for your feedback. We regret the inconvenience caused to you with respect to room temperature and food quality. We always strive to curate memorable experiences for our guests; hence we apologize that we missed the mark. Please be assured that we have shared your feedback with the concerned department so that necessary corrective actions can be taken.We look forward to welcoming you back.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Positief: Netheid, personeel en service
Negatief: Comfort kamer
Noisy and no pool
The pool is being redone. Which means no pool and aot of noise if they put you above pool
2 nachten verbleven in december 2023
Reactie van Shuvendu Banerjee op 23 jan 2024
Thank you for your feedback. We regret the inconvenience caused to you with respect to pool upgradation. We always strive to curate memorable experiences for our guests; hence we apologize that we missed the mark. Please be assured that we have shared your feedback with the concerned department so that necessary corrective actions can be taken.

8/10 – Goed

Vinay

6 nachten verbleven in december 2023
Reactie van Shuvendu Banerjee op 1 jan 2024
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

10/10 – Uitstekend

LUIS MIGUEL

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Shuvendu Banerjee op 1 jan 2024
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

10/10 – Uitstekend

Jagruti

1 nacht verbleven in november 2023
Reactie van Shuvendu Banerjee op 1 jan 2024
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

10/10 – Uitstekend

BASANTA, Westborough

1 nacht verbleven in november 2023
Reactie van Shuvendu Banerjee op 1 jan 2024
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

4/10 – Matig

Khalid

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
No trash bag in trash can room stink bath room and toilet to tight staff excellent dinning area very nice food good
3 nachten verbleven in oktober 2023
Reactie van Shuvendu Banerjee op 3 nov 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. We regret the inconvenience caused to you. We have shared your feedback with the concerned department so that necessary corrective actions can be taken. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

10/10 – Uitstekend

Sebastian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Es war ein wirklich super Hotelaufenthalt. Ich konnte noch sehr kurzfristig für die Nacht ein Zimmer buchen und wurde von Anfang an bestens vom Hotel Team umsorgt. Das Zimmer war bestens ausgestattet mit allem was man benötigt und mehr. Auch das Frühstück war sehr reichhaltig und vielfältig. Einziger in meinen Augen kleiner Kritikpunkt ist die Sauberkeit. Hier kann das Hotel sich noch etwas steigern, betroffen hiervon war das Badezimmer. In jedem Fall würde ich hier gerne jederzeit wiederkommen. Daher kann ich das Hotel auch sehr weiterempfehlen.
1 nacht verbleven in oktober 2023
Reactie van Shuvendu Banerjee op 27 okt 2023
Lieber Gast,Grüße vom Crowne Plaza New Delhi Okhla!Vielen Dank für Ihre Bewertung. Ich freue mich, dass Sie Ihre Erfahrung bei uns genossen haben. Darauf sind unsere Teammitglieder sehr stolz. Wir freuen uns, Sie wieder bei uns begrüßen zu dürfen.Best regards,Shuvendu BanerjeeGeneral Manager

8/10 – Goed

Simon

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice Hotel in Delhi
Nice hotel Good value Comfy bed
2 nachten verbleven in augustus 2023
Reactie van Shuvendu Banerjee op 4 sep 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

6/10 – Redelijk

Arun

Reisde met partner
Negatief: Netheid, personeel en service
Does not seem to be a five star as listed. Cleaning standards are poor. Overall service very average
3 nachten verbleven in juli 2023
Reactie van Shuvendu Banerjee op 24 aug 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. We regret the inconvenience caused to you. We always strive to curate memorable experiences for our guests, hence we apologise that we missed the mark. We have shared your feedback with the concerned department so that necessary corrective actions can be taken.We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place to stay as alone travelling woman
Pleasant stay as a European, alone travelling woman with light skin colour. Room was neat, spacy and clean; service good and professional.
3 nachten verbleven in augustus 2023
Reactie van Shuvendu Banerjee op 21 aug 2023
Dear Guest,Greetings!Thank you for you review. I am glad that you enjoyed your stay with us. It is something our team members take great pride in.We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

8/10 – Goed

Adwitia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Due to some upgradation in progress, there was a persistent problem with the access card which had to be renewed each time we came out of the room n had to enter
2 nachten verbleven in juli 2023
Reactie van Shuvendu Banerjee op 19 jul 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. We regret the inconvenience caused to you. We always strive to curate memorable experience for our guest, hence we apologise that we missed the mark. We have shared your feedback with the concerned department so that necessary corrective actions can be taken. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

10/10 – Uitstekend

Brittany

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The Epitome of a 5 Star Hotel Experience
I was blown away by the hospitality of this hotel. Every single member of staff was kind and welcoming, the room service team going out of their way to gift me some sweets for staying with them. The room itself is extremely comfortable and the facilities at the hotel are fantastic. Nikhil ensured that I was enjoying my breakfast every morning, going out of his way to make me eggs on toast one morning. I will definitely be returning, as this experience made me a loyal customer!
3 nachten verbleven in juli 2023
Reactie van Shuvendu Banerjee op 19 jul 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in.We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

4/10 – Matig

Kaushlendra Kumar

2 nachten verbleven in juni 2023
Reactie van Shuvendu Banerjee op 4 jul 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. We are glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

10/10 – Uitstekend

Divanshu

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good stay
2 nachten verbleven in juni 2023
Reactie van Shuvendu Banerjee op 26 jun 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback, I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

10/10 – Uitstekend

Theetharappan

1 nacht verbleven in juni 2023
Reactie van Shuvendu Banerjee op 22 jun 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. We are glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

10/10 – Uitstekend

Lyca

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Nice rooms & great hospitality!
2 nachten verbleven in mei 2023
Reactie van Shuvendu Banerjee op 24 mei 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

10/10 – Uitstekend

Agnes

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in mei 2023
Reactie van Shuvendu Banerjee op 24 mei 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

8/10 – Goed

Yogesh

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Crowne plaza Okhla
Staff is polite and courteous. Rooms are clean. breakfast is also good.Dinner food not upto the mark and expensive. since this hotel is in industrial area no option but to eat here only Rest all is fine.
1 nacht verbleven in april 2023
Reactie van Shuvendu Banerjee op 1 mei 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

10/10 – Uitstekend

Vejay

1 nacht verbleven in april 2023
Reactie van Shuvendu Banerjee op 1 mei 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

8/10 – Goed

Jose Kataoo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent stay. Good food but most Indian stile. Very chilly
11 nachten verbleven in maart 2023
Reactie van Shuvendu Banerjee op 10 mei 2024
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

8/10 – Goed

HUSEYIN

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in maart 2023
Reactie van Shuvendu Banerjee op 3 apr 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback, I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

2/10 – Ontzettend slecht

Davinder

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I was provided a room with dusty bed and table. Upon request my room was changed but the level of cleanliness was the same so had to request for another change and again it was the same. In the end I requested for a cleaner to come and clean whilst I was present in the room.
Reactie van Shuvendu Banerjee op 24 mrt 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. We regret the inconvenience caused to you. We always strive to curate memorable experiences for our guests, hence we apologise that we missed the mark. We have shared your feedback with the concerned department so that necessary corrective actions can be taken. We look forward to welcoming you back.Best regards,Shuvendu Banerjee

6/10 – Redelijk

Davinder

Negatief: Netheid, voorzieningen
It was an average property
Reactie van Shuvendu Banerjee op 24 mrt 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. We regret the inconvenience caused to you. We have shared your feedback with the concerned department so that necessary corrective actions can be taken. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

10/10 – Uitstekend

Manuel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
El servicio
1 nacht verbleven in maart 2023
Reactie van Shuvendu Banerjee op 21 mrt 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. We are glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

10/10 – Uitstekend

Ajay, Las Vegas

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service at the restaurant, cuisine variety and innovative idea of Purani Dilli theme made my stay very memorable
3 nachten verbleven in maart 2023
Reactie van Shuvendu Banerjee op 11 mrt 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. We are glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

8/10 – Goed

JAIIL

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in februari 2023
Reactie van Shuvendu Banerjee op 3 mrt 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

10/10 – Uitstekend

Nirmal

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Crowne had consistently high standards that I have come to expect worldwide. What really set the Okhla property apart was the professionalism and helpfulness of staff. We arrived late at night when restaurants in local area, and room service at crowne had closed. However, staff understood our situation and cooked an amazing meal for us. Everyone that we dealt with was super helpful and professional, they did everything with a smile. Really set a positive tone for our time in india.
1 nacht verbleven in december 2022
Reactie van Shuvendu Banerjee op 9 jan 2023
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

4/10 – Matig

Harpreet

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in december 2022
Reactie van Shuvendu Banerjee op 26 dec 2022
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

8/10 – Goed

Mohammad

1 nacht verbleven in december 2022
Reactie van Shuvendu Banerjee op 26 dec 2022
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

8/10 – Goed

Jose

2 nachten verbleven in december 2022
Reactie van Shuvendu Banerjee op 26 dec 2022
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

6/10 – Redelijk

Reena

5 nachten verbleven in augustus 2022

10/10 – Uitstekend

MASAKAZU

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
素晴らしいホテルです。 いつも安心して宿泊出来ます。
2 nachten verbleven in augustus 2022
Reactie van Shuvendu Banerjee op 27 aug 2022
Dear Guest,Greetings from Crowne Plaza New Delhi Okhla!I am glad that you enjoyed your stay with us. It is something our team members take great pride in. We look forward to welcoming you back.Best regards,Shuvendu BanerjeeGeneral Manager

10/10 – Uitstekend

JORGE ENRIQUE

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in juli 2022
Reactie van Shuvendu Banerjee op 8 aug 2022
Dear Guest, Greetings from Crowne Plaza New Delhi Okhla! Thank you for your review. I am glad that you enjoyed your stay with us. It is something our team members take great pride in. We look forward to welcoming you back. Best regards, Shuvendu Banerjee General Manager

10/10 – Uitstekend

Monika

3 nachten verbleven in juli 2022

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2022
Reactie van Shuvendu Banerjee op 6 jul 2022
Dear Guest, Greetings from Crowne Plaza New Delhi Okhla! Thank you for your review. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back. Best regards, Shuvendu Banerjee General Manager

4/10 – Matig

PHILIP

Reisde met partner
Negatief: Personeel en service
At check I informed them about not having the second person, but they refused to make any changes as my booking was through Expedia. Had to pay INR.1000 each day for the 2 nd person even though there was no second person. Front Desk was unable to extend my check out as the original reservation was through Expedia. Asked me to another booking through the IGH app. Hotel demanded all payment in advance!!!! There are more but the WORSE was a LADY CALLED and WOKE ME AT 10:30PM to ask the expiry date on my passport!! THIS IS THE WORST Crowne Plaza I ever stayed.!! These staffs are not professionally trained at all!!
2 nachten verbleven in juni 2022
Reactie van Shuvendu Banerjee op 6 jul 2022
Dear Guest, Greetings from Crowne Plaza New Delhi Okhla! Thank you for your feedback. We regret the inconvenience caused to you. However, we would like to inform you that reservations done via booking portals cannot be amended by the hotel. We have shared your feedback with respect to training interventions with the concerned teams so that necessary corrective actions can be taken. We look forward to welcoming you back. Best regards, Shuvendu Banerjee General Manager

10/10 – Uitstekend

indranil

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Exceptional and friendly hotel
Situated in the south east of Delhi, neighbouring the Okhla Bird sanctuary, we enjoyed the views over the woodlands, the rooms were spacious, clean, beds comfortable and bathrooms were laid out in small cubicles for each necessary function. The pool was enjoyable, the restaurant and bar had great ambience and food was delectable. The staff were ever do helpful, courteous and engaging. Transport was excellent.
2 nachten verbleven in april 2022
Reactie van Shuvendu Banerjee op 27 apr 2022
Dear Guest, Greetings from Crowne Plaza New Delhi Okhla! Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back. Best regards, Shuvendu Banerjee General Manager

10/10 – Uitstekend

Frederick

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Plaza is a real Five star Hotel, the staff are very professional they attend to your every needs,very friendly and are always smiling, the food is amazing in the restaurants and the gym is well Equipped, gym instructor was a great and very well experienced, after the gym you can step into beautiful outdoor poo. This hotel is spotless, the rooms are large and the bed is like sleeping on the cloud, I would highly recommend the crown plaza I’ve stayed in many other crown plaza hotels worldwide, and they always deliver the best service. I look forward to my return visit.
1 nacht verbleven in april 2022
Reactie van Shuvendu Banerjee op 2 mei 2022
Dear Guest, Greetings from Crowne Plaza New Delhi Okhla! Thank you for your feedback. I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back. Best regards, Shuvendu Banerjee General Manager

10/10 – Uitstekend

janet

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2022

8/10 – Goed

JOSHUA

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good Business Stay Hotel
Of the Crown Plaza's I've stayed at, this one is ok, but not the best. Up keep could use some work. Bad location too. Room was non-smoking but smelled like smoke. Carpet had wet spots when I checked in. Pool and locker room not too clean. Gym was great though. Friendly Staff. Bar was great too.
3 nachten verbleven in maart 2022
Reactie van Shuvendu Banerjee op 4 apr 2022
Dear Guest, Greetings from Crowne Plaza New Delhi Okhla! Thank you for your feedback. We regret the inconvenience caused to you. We always strive to curate memorable experiences for our guests hence we apologise that we missed the mark. We have shared your feedback with the concerned department so that necessary corrective actions can be taken. We look forward to welcoming you back. Best regards, Shuvendu Banerjee General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2022
Reactie van Shuvendu Banerjee op 15 mrt 2022
Dear Guest, Greetings from Crowne Plaza New Delhi Okhla! Thank you for your review.I am glad that you enjoyed your experience with us. It is something our team members take great pride in. We look forward to welcoming you back. Best regards, Shuvendu Banerjee General Manager

8/10 – Goed

Nedup

Positief: Personeel en service, comfort kamer
Good not great!
Stayed at the Crowne Plaza for a couple of days and my stay was comfortable. The room was spacious, the bathroom had a shower and tub. Minibar along with the usual tea/coffee making amenities were available. The breakfast spread had variety from continental to Indian and Asian. The front desk staff were friendly and helpful. The drawbacks are that the property is fairly old so it does look a little worn out. The Indian food I ordered was pretty bad but the continental was good. I was also woken up close to midnight by housekeeping who brought towels to my room which I had never asked for.
4 nachten verbleven in maart 2022
Reactie van Shuvendu Banerjee op 15 mrt 2022
Dear Guest, Greetings from Crowne Plaza New Delhi Okhla! Thank you for appreciating the rooms and food offerings at our hotel. We have taken a note of your feedback as mentioned above and shared it with concerned department so that necessary corrective actions can be taken. We look forward to welcoming you back. Best regards, Shuvendu Banerjee General Manager

10/10 – Uitstekend

Ranjit

3 nachten verbleven in februari 2022