Refering to the above coments of clients Maeve. We would like to clarify somethings... The apartment is a nice apartment, situated close to Denia and close to the sand beach. It is groundfloor, and it has a nice terrasse that goes to the pool and garden area. About the air-conditioning is very clear in your web that clients must pay 60 € per week, if they like to have it. ( I have send a copy to the clients) But, we never charge anything to this clients and they had air-conditioning!! Then I can´t understand why they are complaining about it. Normally we provide to each client one big towel and 1 small one, in the kitchen there is the necessary equipment ( plates, glasses, cacerols, coffe-machine, an electric hob, microwave, etc.) We never says that the apartment has sun-loungers, only the table and plastic chairs. And about the final condition - the rubbish- it is normal that each client takes his rubbish to the bins. I´m sorry but we are not dustmen... Because of that, and in case that the clients don´t take the rubbish, we have put this condition. ( We think it is normal, what do you think?) Perhaps these clients are unhappy because of the weather... it was raining during all the week, I can understand it, But you know that we can´t do anything about it.... Thank you!