Receptie

Beoordelingen van OYO Hotel Castle Rock CO Downtown

2 out of 5
OYO Hotel Castle Rock CO Downtown
1020 Park St, Castle Rock, CO

Beoordelingen

6,2
Gastenscore: 10 - Uitstekend. 184 van 967 beoordelingen" "
Gastenscore: 8 - Goed. 239 van 967 beoordelingen" "
Gastenscore: 6 - Redelijk. 207 van 967 beoordelingen" "
Gastenscore: 4 - Matig. 161 van 967 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 176 van 967 beoordelingen" "

6,6/10

Netheid

7,2/10

Personeel en service

6,2/10

Voorzieningen

6,2/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

johannes

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Redelijke plek
Vriendelijke service. Mooie kamer voor weinig geld. Maar raam kiert dus koude tocht in de winter. Verder veel lawaai van buiten en van de airco

8/10 – Goed

Leon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
prima hotel voor een goede prijs
hotel is prima in orde, goed ontbijt en vriendelijke mensen. goede prijs/ kwaliteit verhouding en aan te raden voor mensen die veel willen zien inde buurt van Denver

2/10 – Ontzettend slecht

William

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Jeffery

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Van

Positief: Personeel en service
Good
1 nacht verbleven in mei 2024

8/10 – Goed

Tony

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay, clean cheap and safe
1 nacht verbleven in april 2024

10/10 – Uitstekend

Ryan, Greeley

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The best part was waffle house was just across the street.
1 nacht verbleven in april 2024
Reactie van Barbara op 3 mei 2024
Pleased to hear your kind words of gratitude, Ryan! We are going to do our best to never fail to impress you every time. Regards, Barbara

8/10 – Goed

Judith

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Thomas

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Dewi op 3 mei 2024
That is great to hear, Thomas! Thank you for joining our family and we will always aim to live up to your standards. Regards, Dewi

2/10 – Ontzettend slecht

Mark

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
1 nacht verbleven in februari 2024
Reactie van Lisa op 2 mei 2024
Hi, Mark! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Lisa

8/10 – Goed

RAVIKISHORE

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

8/10 – Goed

Tatiana

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

8/10 – Goed

Jeancarlo

Positief: Netheid
It was good
2 nachten verbleven in oktober 2023

8/10 – Goed

Jodie

1 nacht verbleven in oktober 2023

6/10 – Redelijk

Patricia

Reisde met partner
Positief: Netheid, personeel en service
Didn’t realize this “new” hotel chain is actually buying/utilizing old old hotels. Had booked King bed room, none available at check-in. Front desk staff very nice and apologetic. Multi-level hotel but NO elevators- stairway carpet old, uneven with narrow tread width. Hallways narrow, lobby and rooms small. Bed, however, new and very comfortable. Located next door to a bar- noisy fights next door, noisy and fighting in hallways of hotel, dogs barking in hotel until midnight.
2 nachten verbleven in oktober 2023

4/10 – Matig

Valarie

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
We selected this hotel by searching reviews. The hotel did not live up to those reviews. Unusual layout of stairs. Double electrical plugin to the left of the bed was completely worn out. Recommend they have an electrician repair/replace today before renting out again. AC was dirty. Phone face was dirty. No bench to place luggage.Upholstered chair was worn, had holes and was filthy. No rack for towel by sink. No nightstand or light by right side of bed We requested a discount but were told we need to request this to Expedia
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Tiffany

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overall very comfortable
This hotel far exceeded my expectations based on price and other reviews. I have paid a lot more for a lot worse. My only negative comment would be the water pressure in the sink. The shower was fantastic and the sink was more of a trickle. The room was very clean and the staff was friendly and greeted us everytime we came or left. The beds were firm with a pillow top and very comfortable. More often than not when I stay in a hotel, there is a sheet and thin blanket and I have to use my own blankets; that was not the case here. The blankets were warm and fluffy. The hotel is not brand new, but has been nicely remodeled and painted. Because I was there for school/work, I didn't spend a lot of my time in the hotel, but it was more than comfortable the time I was there. The location was great and I stayed on one road from the hotel to my classes. Everyone local delivered when we needed food late. It was easy to get in and out of and easy to get everywhere we wanted to go. Overall, I was very pleased with our stay there.
4 nachten verbleven in september 2023
Reactie van Eva op 13 okt 2023
Hi, Tiffany! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Eva

8/10 – Goed

Bradley

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
A good value for the money. Staff as great
3 nachten verbleven in september 2023
Reactie van Eva op 13 okt 2023
Hi, Bradley! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day. Regards, Eva

2/10 – Ontzettend slecht

Rami

Negatief: Personeel en service
1 nacht verbleven in september 2023
Reactie van Eva op 13 okt 2023
Hi, Rami! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Eva

6/10 – Redelijk

Jeromy

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service
TV didn't work, called a "complainer" by the staff when asked for repair, then when "fixed" - three channels worked and wouldn't turn off. Clean, quiet, just poor TV and service.
Reactie van Ammy op 3 mei 2024
Apologies for the problems you had faced, Jeromy! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

10/10 – Uitstekend

Jorge

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Big clean room
After a day of exploring Colorado, a nice clean room is what one is wanting to relax. The check in process was fast with no problems. Got to the hotel room, and bam, a huge clean room. The beds were comfortable and relaxing. I highly recommend
1 nacht verbleven in september 2023
Reactie van Barbara op 11 sep 2023
Thank you for your appreciation, Jorge! We hope to give you consistent service every time. Regards, Barbara

10/10 – Uitstekend

melissa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Eva op 11 sep 2023
Thank you for your appreciation, Melissa! We hope to give you consistent service every time. Regards, Eva

10/10 – Uitstekend

Susanna

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Dewi op 11 sep 2023
Hey, Susanna! Pleased to know you had an awesome stay with us. This is something which always encourages us to serve you even better. Looking forward to hosting you soon. Regards, Dewi

2/10 – Ontzettend slecht

stephen

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Smelled garbage inside opened back door at hallway steps. Woman check-in clerk with black hair and bad teeth had zero personality, acted like I was an inconvenience. 4 men walking around hotel parking lot could've maybe been "dumpster diving" the garbage I smelled ? Add the dumpy restaurant/bar next door, it all seemed too risky to overnight park the used car I bought at a local dealer that day. (7/20/2023). I stepped into the room, which appeared clean enough. But with the other factors, came back an hour later and got my suitcase after booking elsewhere for the night. Heard back from OYO, contacted their customer service as advised, nothing happened. Never again with OYO, and probably done with Expedia as well.
1 nacht verbleven in juli 2023

8/10 – Goed

Glenn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Both desk clerks with whom I had the privilege of speaking were extremely nice. Refreshing after a long day!
1 nacht verbleven in augustus 2023
Reactie van Eva op 11 sep 2023
Thanks for rating us, Glenn! Your review made our day. We hope to delight you with our services. Regards, Eva

8/10 – Goed

Robert

1 nacht verbleven in augustus 2023
Reactie van Joey op 11 sep 2023
Hi, Robert! Thank you so much for spending your valuable time to share your views with us. We will surely work on your feedback to keep up with your expectations. Regards, Joey

8/10 – Goed

Dominic

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great service
The lady working the front desk was very friendly, and helpful we were arriving at 2:00 AM and she did offer to extend our check out till 12 noon.
1 nacht verbleven in augustus 2023

6/10 – Redelijk

Jacqueline

This is a great room for the price. Nothing special but it’s clean and the front desk staff are helpful.
4 nachten verbleven in juli 2023
Reactie van Eva op 11 sep 2023
Hi, Jacqueline! We are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Eva

10/10 – Uitstekend

Marrilynn

3 nachten verbleven in juli 2023
Reactie van Dewi op 11 sep 2023
Thank you for sharing your seamless experience, Marrilynn! We will look forward to your next visit as we wish to continue serving you in the same manner repeatedly. Regards, Dewi

8/10 – Goed

Leslee

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The staff was great, friendly and helpful. The room was clean and comfortable, however I had no hot water in the shower and it was very chilly early in the morning! Beyond that I really have no complaints. It's a budget motel. If you're mad that it's not fancier at the price you're paying, than you don't get out enough.
3 nachten verbleven in juli 2023
Reactie van Noah op 29 jul 2023
Thank you for your appreciation, Leslee! We hope to give you a consistent service every time. Regards, Noah

10/10 – Uitstekend

Shanna

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best place in town to stay!!
Best place in town to stay!!
2 nachten verbleven in juli 2023
Reactie van Eva op 25 jul 2023
Loved to hear this, Shanna! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Eva

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quiet, clean, and comfortable!
Quiet location, clean rooms, and comfortable beds! And wonderful staff!!
1 nacht verbleven in juli 2023
Reactie van Eva op 25 jul 2023
Thank you for the wonderful comment, Guest! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Eva

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Highly recommend!!
Great staff! Convenient location! Overall great place to stay for one night or several!
1 nacht verbleven in juni 2023
Reactie van Eva op 25 jul 2023
Thank you for the wonderful comment, Guest! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Eva

10/10 – Uitstekend

Shanna

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful stay!
This was a work stay and the staff are so accommodating! I’m here once a week and won’t stay anywhere else! Quiet, clean, comfortable rooms!
1 nacht verbleven in juni 2023
Reactie van Eva op 25 jul 2023
Hi, Shanna! it feels great to see you that you had a nice stay. We will feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Eva

10/10 – Uitstekend

Shanna

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfy beds, friendliest staff!!!!
I travel here a lot for work and won’t stay anywhere else! The beds are so comfy and the hotel staff are the friendliest!!!
1 nacht verbleven in juni 2023
Reactie van Eva op 25 jul 2023
Delighted to hear your words of praise, Shanna! We will ensure consistent service when you visit us next time. Have a pleasant day ahead. Regards, Eva

2/10 – Ontzettend slecht

Kodi

Reisde met huisdieren
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rooms were dirty, TV was broken and didnt turn on, Continental Breakfast was non-existant. Staff were not helpful, when told about the condition of the room all that was said was "we have no more rooms, and have no cleaning staff on shift right now so sorry."
1 nacht verbleven in juli 2023
Reactie van Eva op 25 jul 2023
Hi, Kodi! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Eva

4/10 – Matig

Robert

Positief: Netheid, personeel en service
1 nacht verbleven in juli 2023
Reactie van Eva op 25 jul 2023
We are extremely sorry to know this, Robert! Thanks for notifying this concern to us. We will surely escalate this to the reliant team to take corrective action and to make sure it is not repeated in the future. Regards, Eva

4/10 – Matig

Norma

Reisde met huisdieren, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
This hotel is one of the worse I have stayed at across the US. The sinks didn't drain, only one outlet worked. The entire hotel smelled of smoke and someone puked in the hallway and it didn't get cleaned up the three days I stayed. The police showed up one night because people were in the parking lot fighting. There were always shady people hanging out in the parking lot. People were knocking on doors in the middle of the night. Definitely n9t worth the money they charge you.
3 nachten verbleven in juli 2023
Reactie van Eva op 25 jul 2023
Hi, Norma! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Eva

10/10 – Uitstekend

Chanci

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No complaints & very good price
2 nachten verbleven in juli 2023
Reactie van Eva op 20 jul 2023
Pleased to hear your kind words of appreciation, Chanci! We will try our best to never fail in amazing you every time. Regards, Eva

6/10 – Redelijk

Kachine

1 nacht verbleven in juli 2023
Reactie van Eva op 25 jul 2023
Hi, Kachine! Thank you for your rating and your valuable input. We have explained this to our related team in order to ensure a relaxed and enjoyable stay in the future. Regards, Eva

8/10 – Goed

Wyatt

1 nacht verbleven in juli 2023
Reactie van Eva op 11 sep 2023
Thanks for your kind and lovely words, Wyatt! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays too. Regards, Eva

4/10 – Matig

Kylee

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Netheid
Not good, doubtful I would stay again
The was a large booger on the wall right near the television. Looks like someone picked their nose and threw it in the wall. Overall the room was otherwise ok. There was old, repaired obvious damage to the room that was not repaired well as the old damage / repairs were evident. Has issues with the television. The lady at the front desk, 2 nights in a row said she would have the maintenance guy come to the room. Stayed 5 nights and no one ever came to check on the television. Comfort was good. The surrounding rooms were quiet and no issues with noise. Bathtub faucet was also tricky, the water did not adjust well and it was either boiling hot or cold.
5 nachten verbleven in juli 2023
Reactie van Eva op 20 jul 2023
Hi, Kylee! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Eva

10/10 – Uitstekend

Mashallah

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Definitely a nice stay. I will definitely use this hotel again
1 nacht verbleven in juli 2023
Reactie van Eva op 20 jul 2023
Pleased to hear your kind words of appreciation, Mashallah! We will try our best to never fail in amazing you every time. Regards, Eva

2/10 – Ontzettend slecht

Catherine

1 nacht verbleven in juli 2023
Reactie van Ava op 12 sep 2023
Sincere Apologies, Catherine! We are highly disappointed to see that our guest is not completely satisfied with our services. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Ava

6/10 – Redelijk

Richard

Positief: Netheid, personeel en service
Clean
2 nachten verbleven in juli 2023
Reactie van Ammy op 15 jul 2023
Thanks for the positive rating, Richard! Hope to welcome you again soon. Regards, Noah.

6/10 – Redelijk

Cynthia, Aurora

Zakenreiziger
Positief: Personeel en service
You can hear EVERYTHING and the housekeeping finally stop opening and shutting the doors. It sounds like someone was constantly trying to open our door.
2 nachten verbleven in juli 2023
Reactie van Barbara op 10 jul 2023
Hi, Cynthia! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Barbara

6/10 – Redelijk

David

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Overpriced.
This is described as a no frills hotels and that fine, but this was way overpriced for what you get. They also called me 4 times to confirm my reservation the day of. I had to confirm the reservation 4 times and I had to speak to 3 different people that apparently don't communicate. Not a great spot to stop, sorry.
1 nacht verbleven in juni 2023
Reactie van Ava op 5 jul 2023
Hi, David! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Ava

8/10 – Goed

Jim

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023
Reactie van Ava op 5 jul 2023
Hey, Jim! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ava

2/10 – Ontzettend slecht

Matthew

1 nacht verbleven in juni 2023
Reactie van Ammy op 30 jun 2023
Hi, Matthew! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
Older mattresses
Beds had deep valleys in them.
1 nacht verbleven in juni 2023
Reactie van Ammy op 30 jun 2023
Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.