4/10 – Matig
Nicholas Diana R.
1 sep 2025
We were really looking forward to our stay at this property, but unfortunately, our experience was disappointing and stressful. Although communication with the host started off strong, it became extremely poor once I raised concerns about serious safety issues and missing amenities.From the moment we checked in, the Wi-Fi was not working, and we spent hours troubleshooting instead of enjoying our first day. Several safety concerns and maintenance issues were immediately apparent: exposed screws on the pool wall, loose dining chairs, and an unusable outdoor bench. The pool area was NOT lit at night, making it unsafe for the evening swimming we had planned. The AC could not be adjusted, which was difficult with six adults and two kids during triple-digit heat. Even basic supplies, like properly sized trash bags and basic seasonings, were not provided.Although some of these concerns were eventually addressed and fixed, the process took time away from being with family and still caused stress and inconvenience in the moment. Far too much of our stay was spent reporting problems and waiting for solutions instead of enjoying the vacation home we paid for. The listing promised an “escape to serenity,” but this was far from that. After initially being responsive, the host stopped answering my texts or calls about these concerns, which was frustrating and unprofessional. While a refund was eventually given, it doesn’t make up for all the issues.I do NOT recommend this location.
Nicholas Diana R.
3 nachten verbleven in augustus 2025