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Beoordelingen van DoubleTree by Hilton Detroit - Dearborn

4 out of 5
DoubleTree by Hilton Detroit - Dearborn
5801 Southfield Expressway, Detroit, MI

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 388 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 338 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 134 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 74 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 67 van 1001 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

joost

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Top hotel
Geweldig hotel.. vriendelijk personeel en zeer schone kamers met reuze bedden.... dicht bij een groot shopping terrein.. en natuurlijk de complete ford campus en museums
2 nachten verbleven in juni 2017

10/10 – Uitstekend

Larry

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel! Next to a lot of stores! Staff was great!
3 nachten verbleven in april 2024
Reactie van AY op 23 apr 2024
Thank you so much for taking the time to share your thoughts on your recent visit. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and high standards of cleanliness hit the mark for you. Should your travels bring you back to the area in the future, we hope you'll consider staying at DoubleTree by Hilton Hotel Detroit - Dearborn again!

10/10 – Uitstekend

Fadi

1 nacht verbleven in februari 2024

8/10 – Goed

Aminotu

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
nice
1 nacht verbleven in maart 2024
Reactie van AY op 5 apr 2024
Thank you for choosing The DoubleTree by Hilton Hotel Detroit - Dearborn and for taking the time to share your lovely review. Our team works hard to ensure everyone has a memorable visit, so they will be delighted to read your kind comments. We look forward to welcoming you back for another great stay.

10/10 – Uitstekend

Nicole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van AY op 5 apr 2024
Thank you for choosing The DoubleTree by Hilton Hotel Detroit - Dearborn and for taking the time to share your lovely review. Our team works hard to ensure everyone has a memorable visit, so they will be delighted to read your kind comments. We look forward to welcoming you back for another great stay.

8/10 – Goed

FRANCINE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
NICE HOTEL I JUST WISH THE STAFF WAS MORE FRIENDLY AT THE FRONT DESK AS FAR AS GREETINGS AND ANSWERING QUESTIONS
2 nachten verbleven in maart 2024
Reactie van AY op 5 apr 2024
Thank you for choosing The DoubleTree by Hilton Hotel Detroit - Dearborn and for taking the time to share your lovely review. Our team works hard to ensure everyone has a memorable visit, so they will be delighted to read your kind comments. We look forward to welcoming you back for another great stay.

10/10 – Uitstekend

Nicola

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van AY op 19 mrt 2024
Thank you so much for taking the time to share your thoughts on your recent visit. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and high standards of cleanliness hit the mark for you. Should your travels bring you back to the area in the future, we hope you'll consider staying at DoubleTree by Hilton Hotel Detroit - Dearborn again

8/10 – Goed

Taylor

Positief: Staat van de accommodatie en faciliteiten
Was a good stay overall was hoping for a more warm feeling bar. Room was on the 5th floor not easy for a smoker but over all can’t complain
1 nacht verbleven in maart 2024
Reactie van AY op 12 mrt 2024
Dear Valued Guest,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. This is not the quality of service we aim for. Rest assured we will share this with our team so we can further investigate and seize all opportunities to better our service for our guests at The DoubleTree by Hilton Hotel Detroit – Dearborn.

8/10 – Goed

Alexis

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
The hotel rooms need a little bit of updating, but the hotel itself is very nice. While we were there, there was a wedding reception in the lobby, which was kind of odd, but overall we had a great experience, and the staff was very friendly The food in the restaurant inside the hotel was absolutely delicious
1 nacht verbleven in maart 2024
Reactie van AY op 12 mrt 2024
Dear Valued Guest,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. This is not the quality of service we aim for. Rest assured we will share this with our team so we can further investigate and seize all opportunities to better our service for our guests at The DoubleTree by Hilton Hotel Detroit – Dearborn.

10/10 – Uitstekend

Hanan

1 nacht verbleven in maart 2024
Reactie van AY op 5 apr 2024
Thank you for choosing The DoubleTree by Hilton Hotel Detroit - Dearborn and for taking the time to share your lovely review. Our team works hard to ensure everyone has a memorable visit, so they will be delighted to read your kind comments. We look forward to welcoming you back for another great stay.

6/10 – Redelijk

DAMEION

Decent
1 nacht verbleven in februari 2024
Reactie van AY op 12 mrt 2024
Dear Valued Guest,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. This is not the quality of service we aim for. Rest assured we will share this with our team so we can further investigate and seize all opportunities to better our service for our guests at The DoubleTree by Hilton Hotel Detroit – Dearborn.

10/10 – Uitstekend

Edgardo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Check-in and accommodation at Doubletree does not disappoinment.
1 nacht verbleven in februari 2024
Reactie van AY op 12 mrt 2024
Dear Valued Guest,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. This is not the quality of service we aim for. Rest assured we will share this with our team so we can further investigate and seize all opportunities to better our service for our guests at The DoubleTree by Hilton Hotel Detroit – Dearborn.

10/10 – Uitstekend

Joyce

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property and rooms were clean and hotel was quiet
1 nacht verbleven in februari 2024
Reactie van AY op 12 mrt 2024
Dear Valued Guest,Thank you for choosing The DoubleTree by Hilton Hotel Detroit - Dearborn and for taking the time to share your lovely review. Our team works hard to ensure everyone has a memorable visit, so they will be delighted to read your kind comments. We look forward to welcoming you back for another great stay.

10/10 – Uitstekend

Valerie

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van AY op 12 mrt 2024
Dear Valued Guest,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. This is not the quality of service we aim for. Rest assured we will share this with our team so we can further investigate and seize all opportunities to better our service for our guests at The DoubleTree by Hilton Hotel Detroit – Dearborn.

4/10 – Matig

TIFFANY

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Personeel en service
Hilton with no cookies?
1 nacht verbleven in februari 2024
Reactie van Operations Manager op 26 feb 2024
Dear Tiffany, We sincerely thank you for staying with us at Doubletree By Hilton Detroit Dearborn. We are sorry to hear that you did not get the cookies. Also, we came to know that you disliked out staff. We are really sorry to hear this. We hope you come back and stay with us in future. Regards,Operations Manager

10/10 – Uitstekend

Justin

2 nachten verbleven in februari 2024
Reactie van AY op 21 mrt 2024
Thank you so much for taking the time to share your thoughts on your recent visit. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and high standards of cleanliness hit the mark for you. Should your travels bring you back to the area in the future, we hope you'll consider staying at DoubleTree by Hilton Hotel Detroit - Dearborn again!

6/10 – Redelijk

Kailey, Belleville

Reisde met partner
Outdated furniture. Not the same bathroom all the other doubletrees have.
1 nacht verbleven in februari 2024
Reactie van AY op 12 mrt 2024
Dear Valued Guest,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. This is not the quality of service we aim for. Rest assured we will share this with our team so we can further investigate and seize all opportunities to better our service for our guests at The DoubleTree by Hilton Hotel Detroit – Dearborn.

6/10 – Redelijk

Kareem

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
None of the USB ports work and there’s 3 of them. When I checked in and went to my room, it looked like they just painted or stained the room door, but there was no sign of wet paint and I opened the door and was covered with paint.
3 nachten verbleven in februari 2024
Reactie van AY op 12 mrt 2024
Dear Valued Guest,Thank you for your feedback. Please accept our sincere apologies for your stay not meeting your expectations. This is not the quality of service we aim for. Rest assured we will share this with our team so we can further investigate and seize all opportunities to better our service for our guests at The DoubleTree by Hilton Hotel Detroit – Dearborn.

10/10 – Uitstekend

Chelsea

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The doubletree by Hilton was gorgeous! One of the most amazing lobbies I have ever seen with a wonderfully delicious breakfast in the morning! The beds were very comfortable but quite low to the ground which was a tad bit odd! All in all, I had a fabulous stay! Thank you so much to the amazing staff who made me feel so welcomed!
1 nacht verbleven in februari 2024
Reactie van AY op 12 mrt 2024
Thank you so much for taking the time to share your thoughts on your recent visit. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and high standards of cleanliness hit the mark for you. Should your travels bring you back to the area in the future, we hope you'll consider staying at DoubleTree by Hilton Hotel Detroit - Dearborn again!

10/10 – Uitstekend

Jertondra

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the warm cookies the nice gentleman at the front desk gave me
1 nacht verbleven in januari 2024
Reactie van Ops Manager op 6 feb 2024
Dear Jertondra, We thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay! We are glad you enjoyed your stay and gave us 5/5. We look forward to seeing you again.Regards,Siddhesh ParabOperations Manager

10/10 – Uitstekend

FRANK, FLINT

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice peoperty. Room next door was up all nite. Kinda annoying. But not fault of hotel.
1 nacht verbleven in februari 2024
Reactie van Ops Manager op 6 feb 2024
Dear Frank, We thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay! We are glad you enjoyed your stay and gave us 5/5. We look forward to seeing you again.Regards,Siddhesh ParabOperations Manager

10/10 – Uitstekend

Heidi

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Ops manager op 22 jan 2024
Dear Heidi, Thank you for selecting Doubletree by Hilton Detroit Dearborn!We are glad you enjoyed your stay, and you gave us a perfect 5/5. We look forward to having you as our guest in future. Regards,Siddhesh Parab Operations Manager

4/10 – Matig

Mohammad, Carmel

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I arrived around 2:pm and it was very very bad weather but the front desk will not check me and my family in because????? No reason and we have been traveling from Indianapolis to Dearborn 5 hours in the bad snowy weather
1 nacht verbleven in januari 2024
Reactie van Operations Manager op 20 jan 2024
Dear Carmel,Thank you for sharing your concern with us.We would like to inform you that the hotel check-in is at 3:00pm and after. Thus, depending on the availability of rooms we may check you in early. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

10/10 – Uitstekend

Guangye

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Operations Manager op 20 jan 2024
Dear Guangye,Thank you for sharing your concern with us.We are glad you enjoyed your stay with us. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

10/10 – Uitstekend

AZOUZ

Positief: Personeel en service, staat van de accommodatie en faciliteiten
It’s a bit remote , not possible to walk downtown, with limited restaurants and shops in the area .
3 nachten verbleven in december 2023
Reactie van Operations Manager op 20 jan 2024
Dear Azouz,Thank you for sharing your concern with us.We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

6/10 – Redelijk

Larry

Positief: Personeel en service
Stayed for three nights and room wasn’t cleaned once. Had problems with key card opening the door.
3 nachten verbleven in november 2023
Reactie van Operations Manager op 20 jan 2024
Dear Larry,Thank you for sharing your concern with us.We are sorry to hear about the concern. In future we will ensure that your room gets cleaned and also the key cards work. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

10/10 – Uitstekend

Dirk

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Operations Manager op 20 jan 2024
Dear Dirk,Thank you for giving us a 10/10. We hope you have enjoyed your stay with us. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
I did not like the knock at 9 am when house keeping then keyed in as I was getting to the door. Check in was disorganized. The staff was amazingly kind and the room was nice.
1 nacht verbleven in november 2023
Reactie van Operations Manager op 20 jan 2024
Dear Carmel,Thank you for sharing your concern with us.We will pass this feedback to the housekeeping team. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

8/10 – Goed

Emily

1 nacht verbleven in november 2023
Reactie van Operations Manager op 20 jan 2024
Dear Emily,Thank you for sharing your concern with us.We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

10/10 – Uitstekend

Steve

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice big lobby. Great room. Comfortable bed.
1 nacht verbleven in november 2023
Reactie van Operations Manager op 20 jan 2024
Dear Steve,Thank you for sharing your feedback with us. We can see you have rated us 5/5. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

10/10 – Uitstekend

Taisha

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Will Definitely Come Back!!!
2 nachten verbleven in november 2023
Reactie van Operations Manager op 20 jan 2024
Dear Taisha,Thank you for sharing your concern with us.We can see you have rated us 5/5. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

10/10 – Uitstekend

Gary

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect accomodations , Great pool/hot tub, Great staff. Best of all was free shuttle from airport and short rides locally, This is my place whenever Im back in my old stompimg grounds! Only advice would be to be stricter on parents and coaches control of their youth teams staying there.
3 nachten verbleven in oktober 2023
Reactie van Operations Manager op 20 jan 2024
Dear Gary,Thank you for sharing your feedback with us.We can see you have rated us 5/5. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

10/10 – Uitstekend

Mohammed

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel and location
1 nacht verbleven in oktober 2023
Reactie van Operations Manager op 20 jan 2024
Dear Mohammed,Thank you for sharing your concern with us.We can see you have rated us 5/5. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly staff. I’ve stayed here multiple times and will continue to comeback.
1 nacht verbleven in oktober 2023
Reactie van Operations Manager op 20 jan 2024
Dear Sir,Thank you for sharing your concern with us.We can see you have rated us 10/10. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

10/10 – Uitstekend

Jamie

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s a very clean property. I was impressed by the warmth welcome from everyone who works there. They want to help in any way they can. The director of security Imad was an amazing host. He makes sure every one is being helped. He went off his ways to help me find what I was looking for and waited for me until I found it. Awesome hotel with awesome staff. Will come again!!
3 nachten verbleven in september 2023
Reactie van Operations Manager op 20 jan 2024
Dear Jamie,Thank you for sharing your concern with us.We can see you have rated us 5/5. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

10/10 – Uitstekend

Chad

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Well upkept
2 nachten verbleven in september 2023
Reactie van Operations Manager op 20 jan 2024
Dear Chad,Thank you for sharing your concern with us.We can see you have rated us 5/5. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

8/10 – Goed

JATIN

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The area was quiet and beautiful, not crowded so less traffic attached to highway, but somehow my GPS was not showing correct location of the Hotel Building, so move around sometime. I did not like Bathroom design, especially the bathing area, due to design there was water accumulation outside bath area and which was irritating.
2 nachten verbleven in september 2023
Reactie van Operations Manager op 20 jan 2024
Dear Jatin,Thank you for sharing your concern with us.We can see you have rated us 4/5 due to the bathroom related concern. We look forward for you to stay with us in near future and we ensure you to give a service that enhance your stay experience.Regards,Siddhesh Parab

10/10 – Uitstekend

Yvonne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Operations Manager op 20 jan 2024
Dear Yvonne,Thank you for sharing your concern with us.We can see you have rated us 10/10. We sincerely thank you for selecting Doubletree by Hilton Detroit Dearborn for your stay. We look forward for you to stay with us in near future.Regards,Siddhesh Parab

6/10 – Redelijk

Bolanle

Reisde met een groep
It was okay. Hard to reach front desk and to get items like towels and extra bedsheets.
3 nachten verbleven in augustus 2023

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Check in time was starting at 3pm- we arrived at 2:50pm- room was still not ready at 5pm when we needed to leave to get to a Tigers game, very disappointed in that fact. Very slow check in and check out- too long of wait times even with 2 people ahead of us..
1 nacht verbleven in september 2023

8/10 – Goed

Daniel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023

8/10 – Goed

Janet

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Well maintained property. Friendly staff who need more help on front desk. Had more at peak times but in morning check out, one staff alone managing customers & maintenance ppl by herself. She managed well but I question the safety & expediency with only one ?? A very nice property. Was their bfast options?
1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

Scott

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Nicole

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Extremely clean, excellent warm Doubletree cookies handed to us at the front desk. Water bottles in room. Spacious rooms, not all crammed in. The staff was the best part. From the front desk to the cleaning staff…they were all great!
1 nacht verbleven in augustus 2023
Reactie van Operations Manager op 20 jan 2024
Dear Nicole,Thank you for sharing your feedback with us.We can see you have rated us 5/5.We look forward for you to stay with us in near future and we ensure you to give a service that enhance your stay experience.Regards,Siddhesh Parab

8/10 – Goed

Carlett

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property grounds is well maintained, the hotel is very clean with a very nice ambiance. The rooms are not cleaned daily and the bathroom was very dirty when I checked in. I had to clean it myself as the housekeeper had left for the day.
2 nachten verbleven in augustus 2023

8/10 – Goed

Brianna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in augustus 2023

8/10 – Goed

Abdelhadi

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the location. It needs remodeling.
1 nacht verbleven in augustus 2023

8/10 – Goed

Christina, Kingston

3 nachten verbleven in augustus 2023

6/10 – Redelijk

Alieze

The property is having a problem with moisture which is impacting the smell of the carpet in the hallway and some of the rooms.
3 nachten verbleven in augustus 2023

8/10 – Goed

Mike

Reisde met familie
1 nacht verbleven in augustus 2023