Dear Tierra,Thank you for taking the time to share your feedback regarding your recent stay at MGM Grand Detroit. We sincerely apologize for the inconveniences you have experienced. All your concerns, from the lack of explanation during check-in to issues regarding valet service, will be forwarded to the respective departments for immediate action so such instances do not repeat in the future. Our guests' safety is our top priority and we deeply regret that the incident at the casino made you feel otherwise. We understand that the lighting issue in your room and the refusal of late check-out without proper notification added to your disappointment. Please be assured we will investigate this matter right away. We are also sorry to hear about your dissatisfaction with our staff's behavior and the lack of communication among them. Your feedback is valuable to us as it helps us improve our services. We appreciate your decision to communicate your concerns further with our corporate office, and we are truly sorry for the disappointment you have experienced. Thank you once again for your feedback, and we hope to have the opportunity to better your experience with us in the future.

Dear Robert,Thank you for taking the moment to share your feedback regarding your recent experience at MGM Grand Detroit. We sincerely regret the inconveniences your son encountered, as our main goal is to provide all our guests hassle-free assistance. We understand that it was distressing to discover that he could not lodge because of the age restrictions. We apologize for this miscommunication. Information regarding our policies is disclosed on our website, as well as all other third-party sites prior to booking.Once again, we deeply regret this incident and the inconveniences caused to your son. We hope to resolve this matter satisfactorily and have the opportunity to better serve you in the future.