8/10 – Goed
James
Reisde met partner
9 mei 2024
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
We had booked this stay approximately 2 months prior, and spoken to the hotel staff a week prior to attending to add on extras to the room, flowers, champagne etc. No one had mentioned that one area of the hotel was undergoing renovations and there was quite major building work going ahead right next to our room.
No one had mentioned the Hot tub in the spa wasn't working either, and had in fact been out of commission for some time, with it expected to be out of commission for several more months.
Breakfast was a good standard for the buffet. The 1887 restaurant of an evening looks pretty, but the bench seats in the middle are well past their best, with one person falling through it!
The actual food itself was average, which was way below expectations. My meal was cold, it got changed and then was served on a plate so hot the waiter had issues carrying it! Was almost like the chef was pissed off and getting revenge.
For the price, the rooms were OK and breakfast was nice, the spa/gym facilities are below average, the restaurant is over priced and the food sub par for that price point.
It is a magnificent building, and they obviously get their trade based upon that, although internal décor is tired with peeling paint etc.
When we complained we were offered a free upgrade next time we stayed, or £24 off of our bill, the bill for the entire stay was approx £750 including food and drink.
It is a shame, as this could be an amazing hotel with some care.
James
2 nachten verbleven in mei 2024
