Dear Mahzun, We are very happy you chose Carlton Downtown Hotel for your stay in Dubai. We are very glad that you enjoyed the accessibility of our location and the beauty of the view. We would love to have the chance to welcome you back in Dubai for another stay. With Best Regards, customer service manager .

Dear Valued Guest, Thank you for your feedback. We apologize for your experience. We greatly appreciate any comments made by our valued guests like you, as we constantly strive to achieve the highest quality of standards. It is such a pleasant motivation and encouragement that helps us work harder to meet & exceed your expectations. Sincerely, Hosni Abdelhadi, Group Managing Director, Carlton Hotels

Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Dear Valued Guest, Thank you for choosing to stay at The Carlton Downtown Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. Appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

Dear Guest, Thank you for staying at The Carlton Downtown I would like to offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for us to keep on improving, and ensure the improvement of our car parking will resolve immediately. We appreciate your business and will do everything we can to serve your needs. We certainly cannot wait to welcome you back soon. Yours sincerely, Hosni Abdelhadi Chief Executive Officer Carlton Hotels & Suites

Dear Ganna,We appreciate your feedback and regret to hear that your experience didn't meet your expectations. If there's anything specific you'd like to share or if there's anything we can do to improve, please feel free to let us know. We value your input and strive to make every guest's stay enjoyable.Kind regards ,Carlton Downtown Hotel team

Dear Ryan ,Thank you for your feedback. We appreciate your insights . Rest assured, we take guest feedback seriously, and we are continuously working to improve our facilities and services. Your comments will be shared with our management team for further consideration. We hope you will consider staying with us again in the future to experience the positive changes we are implementing. If you have any further comments or suggestions, please do not hesitate to share them with us.Kind regards Carlton Downtown Hotel team

Dear Valued Guest ,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced due to the unpleasant smell in the hallway near your room on the 11th floor.It is disheartening to hear that despite your efforts to address the issue with our staff and manager, the problem was not resolved promptly. Please accept our sincerest apologies for the lack of immediate action taken to mitigate the situation. Rest assured, we are investigating the matter further to ensure that such incidents are not repeated in the future.We understand the importance of providing a comfortable and pleasant environment for our guests, and we regret that we fell short of meeting your expectations during your stay. Your feedback is crucial to us as we continuously strive to improve our services and facilities.Once again, we apologize for the inconvenience caused and the negative impact it had on your experience. If there is anything else we can do to address your concerns or if you would like to discuss this matter further, please feel free to reach out to us directly.We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,Carlton Downtown Hotel Team

Dear Ivan ,Thank you for your positive rating and feedback! We're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!Best regards,Carlton Downtown Hotel Team

Dear Valued Guest ,Thank you for sharing your feedback with us regarding your recent stay at our hotel.We are sorry to hear that your experience did not meet your expectations and that you found our hotel to be on average. Your satisfaction is our top priority, and we take all feedback seriously as we continuously strive to improve our services and facilities.If there are any specific areas where you believe we can make improvements, we would greatly appreciate hearing your suggestions. Your insights are invaluable to us as we work towards enhancing the overall guest experience.Once again, we apologize for any shortcomings you experienced during your stay, and we hope to have the opportunity to welcome you back in the future and provide you with an improved experience that exceeds your expectations.Thank you for choosing to stay with us.Best regards,Carlton Downtown Hotel Team

Dear Maria,Greetings from Carlton Downtown Hotel.Thank you for your perfect review of our hotel.Looking forward to welcoming you back at the hotel.Warm regards,Carlton Downtown Hotel team

Dear Guest,Let us thank you for choosing Carlton Downtown Hotel for your stay and we are glad we were able to meet your expectations. Our team is happy to note that you enjoyed our friendly staff and delightful breakfast buffet. We hope to have the chance to welcome you back at Carlton Downtown Hotel in the nearest future.Best Regards,Carlton Downtown Hotel Team

Dear Firas ,Thank you for sharing your feedback about your recent stay at Carlton Downtown. We sincerely apologize for the less than satisfactory experience you encountered during your time with us. Your comments are valuable to us as we strive to improve our services and facilities.We regret to hear about your disappointment with the state of the furniture in your room, the lack of dining options, poor lighting, and the slow elevator. Please know that your concerns have been brought to the attention of our management team, and we are taking immediate steps to address these issues to enhance the experience for our future guests.We would like to clarify that while some of our restaurants may have specific operating hours, the majority of our five restaurants are available until 3 am, providing guests with a variety of dining options. Additionally, we offer 24-hour room service to ensure that guests always have convenient access to food and beverage choices.We understand the importance of creating a welcoming and comfortable atmosphere for our guests, and we are committed to making the necessary improvements to achieve this goal.Once again, we apologize for any inconvenience you experienced during your stay, and we appreciate your understanding. If there is anything else we can do to assist you or if you have any further feedback, please do not hesitate to contact us.Thank you for choosing Carlton Downtown, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,Carlton Downtown Hotel Team

Dear Rajeev,Warm greetings from Carlton Downtown Hotel.Thank you for your 5-star review on our hotel.Looking forward to welcoming you back at the hotel.With kind regards,Carlton Downtown Hotel team

Dear Valeria,Thank you for taking the time to share with us your rating on your Carlton Downtown Hotel experience. Look forward to your future visits!Best regards,

Dear Magnus,Thank you for choosing to visit Carlton Downtown Hotel and for sharing your review .We hope to welcome you back soon Kind Ragards,

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Valued Guest ,Thank you for taking the time to share your feedback about your recent stay with us. I sincerely apologize for the inconveniences you encountered, and I appreciate your candid insights.we are sorry to hear that the upgraded suite did not meet your expectations and that you faced challengesRegarding the amenities,we acknowledge that some were not readily available in your suite. While we aim to provide a comfortable and well-equipped environment, we recognize that our guests have varying needs. Therefore, some amenities, such as irons and hairdryers, are available upon request to ensure they meet your specific requirements.We genuinely appreciate your understanding and thank you for bringing these matters to our attention. Your feedback is invaluable in our ongoing efforts to enhance the guest experience.if you have additional concerns, please do not hesitate to contact our front desk. We are committed to ensuring that your next stay with us exceeds your expectations.We hope to have the opportunity to welcome you back and showcase the improvements we have made.Thank you for your understanding.Carlton downtown hotel Team

Dear Ibrahim ,Thank you very much for your kind rating. We are delighted to hear that you had a positive experience at Carlton Downtown . We would love to have the chance to welcome you back in Dubai for another stay.With Best Regards,Carlton Downtown Hotel Team

Dear Omar,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback, and your opinion is important to us.If there are specific concerns or areas where we can improve, we would be grateful for any additional details you can provide. Your input helps us in our continuous efforts to enhance the guest experience.We value your patronage and hope to have the opportunity to better serve you in the future.Best regards,Carlton Downtown Hotel Team

Dear Monica,Thank you for staying in Carlton Downtown Hotel and sharing your positive rating. We are pleased to note that you enjoyed the comforts of our hotel including stay, food, view, staff and room. We hope to have the chance to welcome you back at Carlton Downtown Hotel in the nearest future.Best Regards,Carlton Downtown Team

Dear Omar,We appreciate the great rating you have posted and look forward to welcoming you back at Carlton Downtown Hotel in the near future.With best regards,Carlton Downtown Team

Dear Ortal,Thank you for taking the time to provide feedback on your recent stay. We value every guest's opinion and appreciate your input.If there are specific concerns or areas where we can improve, please feel free to share more details with us. We are committed to delivering an exceptional experience, and your feedback is essential in helping us achieve that goal.If there's anything specific you'd like to address or discuss further, please don't hesitate to reach out. We hope to have the opportunity to better serve you in the future.Warm regards,Carlton Downtown Hotel Team

Dear Adil,Thank you for this awesome review! We are really happy that all was great during your stay and our colleagues will be looking forward to welcome you back soon at Carlton Downtown Hotel. Warm regards, Carlton Downtown Team

Dear Adil,We appreciate the great rating you have posted and look forward to welcoming you back at Carlton Downtown Hotel in the near future.With best regards,Carlton Downtown Team

Dear Monica,Thank you for choosing to stay with us, and we appreciate your feedback. We noticed that you gave us a low rating without specific comments, and we genuinely value your opinion.We are committed to providing the best possible experience for our guests, and your feedback helps us identify areas for improvement. If there are specific aspects of your stay that you would like to discuss or share with us, please feel free to provide more details. Your insights are essential in our ongoing efforts to enhance our services.We hope to have the opportunity to address any concerns you may have had and to welcome you back for a more positive experience in the future.If there's anything specific you'd like to bring to our attention, please don't hesitate to reach out.Thank you for your time and consideration.Best regards,Carlton Downtown Team

Dear Cissy ,Thank you for taking the time to share your feedback with us. We appreciate your positive comments regarding our decent hotel and spacious rooms. Your insights are invaluable as they help us strive for continuous improvement.We understand your concerns about the decor, particularly the outdated style and the need for updates in the washrooms. Your feedback has been duly noted, and we will certainly review our design choices to enhance the overall guest experience.Regarding the air conditioning and elevator concerns, we apologize for any inconvenience you may have experienced. Rest assured, we will investigate these matters promptly to ensure that our guests enjoy a comfortable and efficient stay.We genuinely value your feedback, and we hope to have the opportunity to welcome you back in the future. If there's anything specific you would like to discuss further or if you have additional suggestions, please feel free to reach out.Best regards,Carlton Downtown Team

Dear Mami,Thank you for choosing to stay with us. We are glad to hear that your stay was a memorable one. We look forward to welcoming you back at Carlton Downtown Hotel. With kind regardsCarlton Downtown Team

Dear Valued Guest ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

Dear Adrianne,We very much appreciate the lovely rating you have shared with us and look forward to welcoming you back soon at Carlton Downtown Hotel.Kind regards,Carlton Downtown Team

Gentile laura,Grazie mille per aver scelto di visitare Carlton Downtown Hotel. La tua ottima recensione è stata presa in considerazione. Non vediamo l'ora di darti nuovamente il benvenuto.Cordiali saluti,Carlton Downtown Hotel

Dear Miguel,We would like to express our sincere thanks for choosing our hotel for your stay, We are happy to learn that your stay was comfortable and enjoyable. We hope to welcome you again soon.Carlton Downtown Team

Dear Guest,Greetings from Carlton Downtown Hotel. Thank you for your excellent review of our hotel. We were truly pleased to hear that you enjoyed the facility . we wouls like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.Best Regards,Carlton Downtown Hotel

Dear Enrique Antonio,Many thanks for taking the time to share with us your rating on your Carlton Downtown Hotel experience. Look forward to your future visits!Best regards,Carlton Downtown Team

Dear Guest,Greetings from Carlton Downtown Hotel. Thank you for your excellent review of our hotel. We would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.With Kind Regards,Carlton Downtown Hotel

Dear Gurdave,Thank you for recommending Carlton Downtown Hotel after the experience you had with us! We are proud that our convenient location and delightful food contributed to your positive experience. We would love to welcome you back in the nearest future.Best Regards,Carlton Downtown Team

Dear Eduardo J,We appreciate that you have taken the time to share a review for Carlton Downtown Hotel. It is always pleasant to know that our guests appreciate our quality of service and that we are able to fully meet your expectations. We look forward to welcoming you back on your next visit.Kind Regards,Carlton Downtown Hotel

Dear Valued Guest,Let us thank you for choosing Carlton Downtown Hotel for your stay and for taking the time to share us your feedback. We are glad we were able to meet and exceed your expectations. We are pleased to note that you enjoyed the comforts of our hotel including bathroom, suite, and location. Once again, thank you for your excellent review and recommendation this means a lot to us it motivates all our team to continue providing an excellent service to all of our guest. We look forward to welcoming you again soon.Kind Regards,Precious GamboaGuest Relations

Dear jessica,Thank you for this fabulous review. We are so glad you enjoyed your stay with us. It was a pleasure to have you as guest. We hope to welcome you back the next time. Warm regards, Carlton Downtown Team

Dear Guest ,Thank you for taking the time to provide feedback on your recent stay with us. We deeply regret the inconveniences you experienced during your visit and apologize for any frustration it may have caused.First and foremost, we apologize for the confusion regarding the room for four people and the additional charges. We understand your frustration and acknowledge that there was a discrepancy between your booking and our room allocation. We have since reviewed our booking procedures to ensure this does not happen again in the future.We also apologize for the delay in setting up the extra beds in your room. We understand the importance of a smooth check-in experience, especially when traveling with children, and we fell short in this aspect.Your concerns about the light in the room, the condition of the cot, and the thermostat have been noted. Our maintenance team will inspect and rectify these issues promptly to ensure that such inconveniences do not occur in the future.Regarding the noisy fridge, we will take steps to address this and make sure it operates quietly to provide you with a more peaceful night's sleep.We appreciate your positive feedback on the spacious room, the hotel's proximity to the metro station, and the dining experience at our restaurant. It's great to hear that you enjoyed those aspects of your stay.Your comments have been shared with our team, and we will use them as valuable insights to improve our services and accommodations. We are dedicated to providing a better experience for our guests, and we hope you would consider giving us another opportunity to serve you in the future.Thank you for choosing to stay with us, and we look forward to the chance to exceed your expectations on your next visit.Best regards,Olfa GharbiDirector Of Operations

Dear Tim Maarten,Thank you for being our guest and for posting your great rating. Look forward to welcoming you back at Carlton Downtown Hotel.Kind regards,Carlton Downtown Team

Dear Lisa,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback and value your opinion as it helps us improve our services.We are delighted to hear that you found our location convenient. We understand that the condition of the hotel left something to be desired, and we apologize for any inconvenience this may have caused you. Your feedback about the need for refurbishment is duly noted, and we are continuously working to enhance our property.We are committed to maintaining a comfortable and welcoming environment for our guests, and we will be taking your comments into serious consideration as we plan for future renovations and improvements. Please rest assured that your concerns have been shared with our management team.We hope that you would consider staying with us again in the future. Your experience is important to us, and we are dedicated to ensuring that your next visit will be a more enjoyable one.Thank you for choosing to stay at our hotel, and we look forward to serving you again soon.Best regards,Olfa GharbiDirector Of Operations Carlton Downtown Hotel