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Beoordelingen van Carlton Palace Hotel

5 out of 5
Carlton Palace Hotel
Al Maktoum Street, P.O, Box 56262, Dubai

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 388 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 385 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 125 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 50 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 53 van 1001 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

R Badloe

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
8 nachten verbleven in mei 2021
Reactie van vidya op 25 mei 2021
Dear Mr. Badloe , Thank you for sharing your feedback, we are glad to hear that you had an excellent your stay with us. Your kind comments are highly appreciated, and we look forward to welcoming you back at Carlton Palace very soon! Best regards, Vidya Adams , Cluster Operations Manager

4/10 – Matig

Guy

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 * hotel with hostel service
Amateuristisch personeel, hadden zelf geen toiletpapier tijdens verblijf. Storende buren in executive verdieping, hotel heeft niets gedaan om dit op te lossen. Not a 5* hotel !
2 nachten verbleven in oktober 2019
Reactie van Hosni Abdelhadi op 30 dec 2019
Dear Valued Guest, Thank you for choosing to stay at Carlton Hotels. We appreciate your invaluable feedback and have been taken into account. We would like to make our sincere apologies for any inconvenience caused to you during your stay. We hope to offer you a better experience the next time you stay with us. Sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

10/10 – Uitstekend

Jeannette

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prachtig hotel , centraal gelegen , 10 min van het vliegveld , loopafstand naar restaurants en matro .
7 nachten verbleven in september 2019
Reactie van H op 12 sep 2019
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

8/10 – Goed

H.W.

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2019
Reactie van Hosni Abdelhadi op 11 mrt 2019
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word rating your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

10/10 – Uitstekend

Andre

Positief: Netheid, personeel en service en comfort kamer
Good hotel
Good hotel. Clean but bit smelly in the room. In old part of town, noth of Dubai Creek. Close to airport.
2 nachten verbleven in februari 2019
Reactie van Hosni Abdelhadi op 11 mrt 2019
Dear Valued Guest, Thank you for your feedback. We greatly appreciate any comments made by our valued guests like you, as we constantly strive to achieve the highest quality of standards. It is such a pleasant motivation and encouragement that helps us work harder to meet & exceed your expectations. Sincerely, Hosni Abdelhadi, Group Managing Director, Carlton Hotels

8/10 – Goed

eric

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
top en goedkoop
taxi brengt je voor paar euro naar centrum .shopoingmall vlak bij 10 min lopen en ik loop langzaam goed mooi hotel zwembad op t dak waar je heerlijk kan ontbijten
2 nachten verbleven in januari 2019
Reactie van H op 23 jan 2019
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

8/10 – Goed

eric

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
goed hotel
top hotel 12 € taxi naar centrum of 2 € ov dus goede locatie goede staf
1 nacht verbleven in januari 2019
Reactie van H op 19 jan 2019
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Redelijk ver van het centrum wel op loopafstand voor boot naar oude Souq
3 nachten verbleven in januari 2019
Reactie van H op 14 jan 2019
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Is een gemoedelijk hotel met alle gemakken. Om alle bezienswaardigheden te zien in Dubai en om naar het strand te gaan is er op 10 minuten afstand een metro station.
6 nachten verbleven in december 2018
Reactie van H op 14 jan 2019
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

8/10 – Goed

Sandra, Limburg

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooi hotel, uitgebreid en goed verzorgd ontbijt. Vlakbij de metro. Personeel is vriendelijk en behulpzaam. Kamer is niet bijzonder, maar schoon, fijn bed en goede douche. Voor het kluisje heb je een creditcard nodig om te sluiten/openen. Wij waren zeer tevreden!
6 nachten verbleven in oktober 2018
Reactie van Hosni Abdelhadi op 1 nov 2018
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

8/10 – Goed

schouw, brussel

Positief: Personeel en service
Reisje naar dubai
Prachtig hotel, gelegen dichtbij deira. Makkelijke bereikbaarheid naar centrum met taxi. Alleen badkamers niet top, vlekjed her en der en badkamers geen 5 sterren waard
5 nachten verbleven in september 2018
Reactie van Hosni Abdelhadi op 17 sep 2018
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your kind rating regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

2/10 – Ontzettend slecht

sven, Dubai

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worst nightmare
Ordered a non smoking room, room and bedsheet were sticking to sigaretes. Pool facilities are very underconung and dirty, sun beds are discussing dirty. When I was out and called for a service they send me through to 5 people and when they listen they just hang up. Having excuse bad phone reception, I called my friend to see my phone wasn’t working good but it was perfect. Very unprofessional impolite personnel. A 5* hotel!!!! It’s more of a 2* Star. Rooms very old and dirty. Hall is nice but there it stops. Food is bad and many is microwave reheated bad or not fresh!!!!
1 nacht verbleven in april 2018
Reactie van Hosni Abdelhadi op 24 apr 2018
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation for your invaluable review/feedback. I would like to offer our sincere apologies for your inconvenience. I have discussed the matter with the Department Head concerned. I would like to assure you that the necessary improvements and action will be taken to ensure this will not occur in the future. We hope to provide a better experience the next time you stay with us. Yours sincerely, Hosni Abdelhadi CEO, Carlton Hotels

4/10 – Matig

Farish, De meern

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ouwd en smerig
Kamers zijn Ouwd en vies .. Prijs /kwaliteit niet in balans. 2,5 ster waardig
3 nachten verbleven in maart 2018
Reactie van Hosni Abdelhadi op 5 apr 2018
Dear Valued Guest, Thank you for your feedback. We greatly appreciate any comments made by our valued guests like you, as we constantly strive to achieve the highest quality standards. Please be assured that we have well noted on every single detail of your invaluable feedback and that it has been conveyed to the relevant departments for necessary amendments to be in place to ensure that this matter does not happen again. We hope to welcome you back soon. Yours sincerely, Hosni Abdelhadi CEO, Carlton Hotels

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooi hotel
Vriendelijk personeel, lux ingerichte kamers, ideale locatie op loopafstand van de Dubai metro en vlakbij winkelcentra en restauranten, in het oude centrum van Dubai. Helemaal niets mis met dit hotel.
5 nachten verbleven in januari 2018
Reactie van Hosni Abdelhadi op 6 feb 2018
Dear Valued Guest, Thank you for choosing Carlton Palace Hotel and for taking the time to write a review about the property. We are glad to know that you have an enjoyable & comfortable stay with us. However, we do apologize for your experience that was not to your exacting expectations. Please be assured that we have well noted on every single detail of your invaluable feedback and that it has been conveyed to the relevant departments for necessary amendments to be in place to ensure that this matter does not happen again. We hope to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

8/10 – Goed

Jim, Harderwijk

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel op loopafstand naar de metro
Aangenaam hotel met een uitstekend ontbijt buffet en vriendelijk en behulpzaam personeel. Zwembad op de 11de verdieping. Traditioneel ingericht.
5 nachten verbleven in januari 2018
Reactie van Hosni Abdelhadi op 4 feb 2018
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your kind word regarding your experience with us. We look forward to welcoming you back! Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

6/10 – Redelijk

walter, Naarden

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Prettig hotel met goede faciliteiten
Jammer dat in avond er geen restaurant met keuze menu beschikbaar is. Moesten ver van hotel wandelen om restaurant van keuze te vinden Zwembad is prima en ontbijt is prima.
4 nachten verbleven in november 2017
Reactie van Hosni Abdelhadi op 16 nov 2017
Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your invaluable feedback. We do apologize for your experience that was not to your exacting expectations with regards to nearby restaurants. However, we have an all day dining & a 24 hour room service that can cater to our guest needs. Please be assured that we have well noted on every single detail of your invaluable feedback, ensuring that your next visit with us will be beyond expectations. We hope to welcome you back soon. Yours sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

10/10 – Uitstekend

Marcel, Nederland

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel!
Fijn hotel. Goed restaurant. Goede gym. Goede kamers. Aaaaaaaaaaaaaaaaabbbbbbbbbbbbbbbbcccccccccccc. Ddsddddddddjdjfhdixjxjdkzjcjsnxjxjxnznxnxnznznxnxjxnxnzjsjsjdncns
3 nachten verbleven in oktober 2017
Reactie van Hosni Abdelhadi op 8 nov 2017
Thanks for staying with us. We appreciate your feedback!

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
mooie entree maar beetje oubollig
Alles voldoende, personeel correct. Prijs kwaliteit is goed, maar geen 5 sterren.
Reactie van Carlton Palace Hotel op 18 jul 2016
Geachte Gast, Hartelijk dank voor het kiezen van Carlton Palace Hotel Tijdens uw verblijf in Dubai u! We zijn blij dat je genoten hebt van uw verblijf en beloven ons best altijd doen. Ik kijk ernaar uit om u te verwelkomen terug te sturen we onze beste groeten! Hoogachtend, Altin Cupi Front Office Manager

8/10 – Goed

H. Alvi

Positief: Netheid, personeel en service en comfort kamer
Had a fantastic stay
This is a brilliant place to stay, beautiful hotel with waterfountain inside and a swimming pool on the rooftop. Unfortunately the internet WiFi is not free and you have to buy cards to make use of it. Roomservice is perfect !! and all staf are giving you so much respect and the best hospitality to make your stay very comfortable.

4/10 – Matig

Ehab, Mississauga

Reisde met een groep, Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I recently had the opportunity to stay at the Carlton Palace Hotel in Dubai, and unfortunately, my experience left much to be desired. From the moment I entered the hotel, I couldn't help but notice the outdated facilities that desperately need renovation. The entire hotel seemed worn out and in dire need of a facelift. The room I stayed in was a stark reflection of this aging facility. The furniture looked tired, and the overall decor felt outdated. The lack of modern amenities was disappointing, especially considering the premium price I paid for my stay. The bathroom, in particular, looked like it had seen better days, with signs of wear and tear evident everywhere. Aside from the physical state of the hotel, the service I received was equally subpar. The staff, though polite, seemed overwhelmed and understaffed. This resulted in slow service, particularly in the hotel's dining areas. The restaurant staff appeared harried, and the quality of service suffered greatly. Additionally, I must highlight another significant issue during my stay at the Carlton Palace Hotel in Dubai: the severely limited and inconvenient car parking space. Finding a parking spot was a nightmare, primarily due to the inadequate size and layout of the parking area. The spaces were incredibly narrow and cramped, making it extremely challenging to maneuver even a standard-sized vehicle. One of the aspects that deeply disappointed me during my stay at the Carlton Palace Hotel was the breakfast buf
3 nachten verbleven in oktober 2023
Reactie van Ahmad Asaad Director of Operations op 21 okt 2023
Dear Ehab,We would like to thank you for taking the time to offer us your honest feedback. It is with great concern to note that your stay wasn't perfect due to our service. All your remarks are taken into consideration to improve our hotel. We wish you could give us another chance to win you back.Best Regards,Ahmad AsaadDirector of Operations

6/10 – Redelijk

Anton

Zakenreiziger
Negatief: Netheid
The location is nice, the hotel design is unique and cool - like having multiple palaces stacked on top of each other. Use the glass elevator to appreciate
1 nacht verbleven in oktober 2023
Reactie van Ahmad Asaad op 18 okt 2023
Dear Anton,We appreciate that you have taken the time to write a review for Carlton Palace Hotel. It is always pleasant to know that our guests appreciate our quality of service and that we are able to fully meet your expectations. We look forward to welcoming you back on your next visit.Kind Regards,Ahmad AsaadDirector of Operations

6/10 – Redelijk

Ossam

Zakenreiziger
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Cost per night is good
8 nachten verbleven in september 2023
Reactie van Ahmad Asaad Director of Operations op 25 sep 2023
Dear Ossam,Thank you very much for choosing to stay at Carlton Palace Hotel, although it was with concern to note that you were not fully satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better.With sincere regards,

10/10 – Uitstekend

Hamid

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in september 2023
Reactie van Ahmad Asaad Director of Operations op 25 sep 2023
Dear Hamid,Thank you for being our guest and for posting your great rating. Look forward to welcoming you back at Carlton Palace Hotel.Kind regards,

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dubai stopover
Horrible experience, staff at check in counter, air conditioning, furniture, room cleanses not justified as 5 star rating. It should be 2 stars. I won’t recommend to stay here, Dubai had much better choices.😐
1 nacht verbleven in september 2023
Reactie van Ahmad Asaad Director of Operations op 19 sep 2023
Dear Guest,Thank you for choosing to stay at Carlton Palace Hotel and for bringing your review to our attention. It is with great concern to note that you were not fully satisfied with your room and the experience. All your remarks are taken into consideration to improve our hotel. We wish you could give us another chance to win you back.With Kind Regards,

10/10 – Uitstekend

Karim

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Ahmad Asaad Director of Operations op 15 sep 2023
Dear Karim,Thank you for being our guest and for posting your great rating. Look forward to welcoming you back at Carlton Palace Hotel.Kind regards,

6/10 – Redelijk

Ossam

Zakenreiziger
Negatief: Netheid, voorzieningen
Location is yhe most abvious pro
6 nachten verbleven in augustus 2023
Reactie van Ahmad Asaad op 15 sep 2023
Dear Ossam,Thank you for choosing to visit Carlton Palace Hotel. However, it was with concern to note that you were not 100% satisfied with your experience here. Hope you could give us another opportunity in future to welcome you back and prove that we can serve you better.With kind regards,

10/10 – Uitstekend

Samer

1 nacht verbleven in juli 2023
Reactie van Ahmad Asaad op 27 jul 2023
Dear Samer,Thank you very much for taking the time to rate Carlton Palace Hotel with 5 stars, we are glad to know that you have had an amazing stay.We value your feedback and look forward to welcoming you back soon.Best regards,

8/10 – Goed

Jens

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023
Reactie van Ahmad Asaad op 27 jul 2023
Dear Jens,We noted with pleasure the positive rating you have posted on your Carlton Palace Hotel experience. And look forward to welcoming you back.With best regards,

10/10 – Uitstekend

Qamar, Springfield

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Over all it was ok.
1 nacht verbleven in mei 2023
Reactie van Ahmad Asaad Director of Operations op 19 mei 2023
Dear Qamar,We appreciate you sharing your experience so that we can improve moving forward. It's always pleasing to read positive comments about us. We are looking forward to welcoming you back again and we hope your next stay at Carlton Palace Hotel will be a pleasant journey. Best regards,

10/10 – Uitstekend

wilson

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excelente
5 nachten verbleven in maart 2023
Reactie van Ahmad Asaad Director of Operations op 20 mrt 2023
Prezado Wilson,Muito obrigado por escolher o Carlton Palace Hotel. esta revisão fantástica foi levada em consideração. Esperamos recebê-lo de volta ao Carlton Palace Hotel em um futuro próximo.cumprimentos,.

2/10 – Ontzettend slecht

Mahmoud

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Inconvenient mattress Rooms bad smell Bad groceries at the breakfast Room in- cleanness ….Etc Will never go there again
2 nachten verbleven in maart 2023
Reactie van Ahmad Asaad op 17 mrt 2023
Dear Mahmoud,Thank you for taking the time to write and post your review. It is with great concern to note that you were not fully satisfied with the breakfast. All your remarks are taken into consideration to improve our hotel. We wish you could give us another chance to win you back.With Best Regards,

6/10 – Redelijk

Nishanth kannambally

Zakenreiziger
Negatief: Personeel en service
Not a great place , smoking smell everywhere, reception teams no idea how to search the biking ref, no professionals at al
2 nachten verbleven in maart 2023
Reactie van Ahmad Asaad op 6 mrt 2023
Dear Nishanth kannambally,Thank you for choosing to stay at Carlton Palace Hotel and for posting your review. We have taken into consideration your comments . Hope you could give us another opportunity in the future to welcome you back.With sincere regards,

2/10 – Ontzettend slecht

Günther

Reisde met partner
Negatief: Personeel en service
The early check in was to expensive!!! We don’t come back.
1 nacht verbleven in maart 2023
Reactie van Ahmad Asaad op 2 mrt 2023
Dear Günther,Thank you for choosing to visit Carlton Palace Hotel. However, it was with concern to note that you were not 100% satisfied. the early check in charges is standard , Hope you could give us another opportunity in future to welcome you back and prove that we can serve you better.With kind regards,

2/10 – Ontzettend slecht

Abidemi A

6 nachten verbleven in februari 2023
Reactie van Ahmad Asaad op 17 mrt 2023
Dear Abidemi A,We would like to extend our deepest apologies for your dissatisfaction. If you decide to visit us again, you can be sure that we will do our best to ensure that it does not happen again. Yours sincerely,

8/10 – Goed

faisal

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Everything else was good service cleanness just the bed was ridiculously hard can't sleep well paying for 4 stars hotel
2 nachten verbleven in februari 2023
Reactie van Ahmad Asaad op 2 mrt 2023
Dear faisal,Thank you very much for your kind rating. We are glad to know that you enjoyed your stay with us and that our service contributed to your positive experience. We would love to welcome you back in the nearest future.With Best Regards,

2/10 – Ontzettend slecht

Jose

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2023
Reactie van Ahmad Asaad op 2 mrt 2023
Dear Jose,We are truly saddened to realize that you were disappointed with your overall stay and that we were unable to perform the level of service you unquestionably deserve to receive. We are hoping to have more opportunities in future to welcome you back. Best Regards,

2/10 – Ontzettend slecht

Fattah

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The hotel canceled my reservation without any notice or explanation!
2 nachten verbleven in januari 2023
Reactie van Ahmad Asaad op 2 mrt 2023
Dear Fattah,Thank you for choosing to visit Carlton Palace Hotel. However, it was with concern to note that you were not satisfied with your experience here. Hope you could give us another opportunity in future to welcome you back and prove that we can serve you better.With kind regards,

2/10 – Ontzettend slecht

Mohamed

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not cleaned and it’s not 5 stars hotel never
Rooms not clean Smell very bad Fridge not working and very bad smell WC very bad
3 nachten verbleven in januari 2023
Reactie van Ahmad Asaad op 2 mrt 2023
Dear Mohamed,Thank you for taking time and reviewing your stay. We appreciate your feedback and will address all the issues right away! We hope to see you again at Carlton Palace Hotel. Yours sincerely,

8/10 – Goed

Jasbir

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent, except some basic fasilities missing
2 nachten verbleven in december 2022
Reactie van Ahmad Asaad op 2 mrt 2023
Dear Jasbir,We very much appreciate the lovely rating you have shared with us and look forward to welcoming you back soon at Carlton Palace Hotel.Kind regards,

8/10 – Goed

Girardo

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in september 2022
Reactie van Ahmad Asaad op 29 nov 2022
Dear Girardo.Thank you for the warm feedback on your recent stay with us. It is delighful to learn that you had a great stay.We hope to see you again at Carlton Palace Hotel,Warm regards,

8/10 – Goed

Gary

1 nacht verbleven in september 2022
Reactie van Ahmad Asaad op 2 mrt 2023
Dear Gary, Thank you for the positive feedback. We work hard to offer a warm welcome and make you happy. Hopefully you'll visit us again on your next trip. Kind Regards,

2/10 – Ontzettend slecht

William

Reisde met een groep
Negatief: Personeel en service
I paid for 2 weeks, but only stayed there 2 nights. They haven’t refunded me back. Very unhappy
14 nachten verbleven in maart 2022
Reactie van Ahmad Asaad op 29 nov 2022
Dear William,Thank you for taking time and reviewing your stay. We appreciate your feedback and will address all the issues right away! We hope to see you again at Carlton Palace Hotel. Yours sincerely,

8/10 – Goed

Ajmal

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A bit dated but generally good
2 nachten verbleven in februari 2022
Reactie van Ahmad Asaad op 29 nov 2022
Dear Ajmal,We very much appreciate the lovely rating you have shared with us and look forward to welcoming you back soon at Carlton Palace Hotel.Kind regards,

8/10 – Goed

Uwe, Kleinmachnow

Zakenreiziger
Positief: Netheid, personeel en service
Eigentlich alles super, jedo h mit kleineren Mängeln. Das Internet im Zimmer war sehr langsam. Das Telefon funktionierte nur bedingt. Das Hotel hat ein gutes Preis-Leistungsverhältnis, muss aber wieder mal renoviert werden, insbeso dere das Badezimmer
3 nachten verbleven in februari 2022
Reactie van Ahmad Asaad op 29 nov 2022
Sehr geehrte/r Uwe,Wir danken Ihnen, dass Sie sich für Carlton Palace Hotel entschieden haben und freuen uns ganz besonders über Ihre gute Beurteilung. Hoffentlich können wir Sie bald wieder bei uns begrüßen.Mit herzlichen Grüßen,

10/10 – Uitstekend

wilson

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Muito bom
3 nachten verbleven in januari 2022
Reactie van Ahmad Asaad op 29 nov 2022
Caro(a) wilson,Obrigado por ter escolhido o Carlton Palace Hotel e por ter partilhado connosco a sua avaliação acerca do Carlton Palace Hotel. Esperamos voltar a recebê-lo em breve no Carlton Palace Hotel.Atentamente,.

8/10 – Goed

Jari

Positief: Netheid, personeel en service en comfort kamer
Vanhanaikaista luksusta
Vanhahko hyvin hoidettu hotelli. Aamiainen monipuolinen paljon tuoreita vihanneksia ja hedelmiä. Huone tilava ja hyvät vuodevaatteet
2 nachten verbleven in januari 2022
Reactie van Ahmad Asaad op 29 nov 2022
Dear Guest,Thank you for choosing to stay at the Carlton Palace Hotel. We are committed to making our guests stay with us a memorable one and we appreciate your feedback. We are proud to know that you enjoyed the delightful breakfast and comfortable room. We hope to have the chance to welcome you back at Carlton Palace Hotel in the nearest future.Best Regards,

2/10 – Ontzettend slecht

Waseem

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worst hotel ever.
It is the worst hotel to stay in Dubai. Their rooms are extremely dirty, bathroom shower floods the entire bathroom, the reception at the hotel have an extremely bad attitude and dont care if your not happy with the stay. I had a really bad experience staying at this hotel and there are too many issues for me too list here. Bottom this is an extremely bad hotel to stay at. Do yourself a favor and stay away from this hotel. They have a 5 star rating which they probably got 30 years ago and have since dropped their standards. They are not even worth 1 star.
16 nachten verbleven in november 2021

8/10 – Goed

Inthiaz

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a nice hotel with great staff. The restaurant was a bit expensive
14 nachten verbleven in november 2021
Reactie van Ahmad Asaad op 29 nov 2022
Dear Inthiaz,Let us thank you for recommending Carlton Palace Hotel after the experience you had with us! It was concerning to find out that you weren't fully satisfied with our restaurant prices. But on the other hand, your comments about our staff and our hotel are very much appreciated. We hope to have the chance to welcome you back at Carlton Palace Hotel in the nearest future.Best Regards,

10/10 – Uitstekend

Abdul Hadi

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
رحلة عمل
جيدة
1 nacht verbleven in oktober 2021
Reactie van احمد اسعد op 29 nov 2022
عزيزي عبدالهادي, نحن نقدر كثيرا التقييم الرائع الذي شاركته معنا ونتطلع إلى الترحيب بك مرة أخرى قريبا في فندق كارلتون بالاس. مع أطيب التحيات

4/10 – Matig

Kenya

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The breakfast buffet was delicious! Service of agent at counter so unprofessional! The safe in the room and the fridge didn't work. It was too risky carrying the passports with us anywhere we went. Milk for my little one went bad. There was mold in the shower.
6 nachten verbleven in november 2021
Reactie van Ahmad Asaad op 29 nov 2022
Dear Kenya,Thank you very much for sharing your feedback about your stay at Carlton Palace Hotel. I would like to start by apologizing to you for not meeting your expectations. We strive to ensure that all our guests leave our property satisfied and that they have a wonderful experience, however it seems that on this occasion we let ourselves down. We hope you can give us an opportunity to change your perception into a positive one. Warm regards,