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Beoordelingen van Copthorne Hotel Dubai

4 out of 5
Copthorne Hotel Dubai
Port Saeed Road, Deira, Dubai

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 135 van 456 beoordelingen" "
Gastenscore: 8 - Goed. 169 van 456 beoordelingen" "
Gastenscore: 6 - Redelijk. 80 van 456 beoordelingen" "
Gastenscore: 4 - Matig. 46 van 456 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 26 van 456 beoordelingen" "

7,6/10

Netheid

8,0/10

Personeel en service

8,0/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Gerard

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Absoluut niet heengaan !!
Een hele smerige stinkende kamer. Vele schimmels in de badkamer, zowel plafond, als vloer als kit naden. Personeel is erg stug en nors. Als je hun aanspreekt op hun tekortkomingen worden ze duidelijk geïrriteerd.
1 nacht verbleven in januari 2020
Reactie van Kranthi op 20 jan 2020
Dear Mr. Gerard, Please allow me to express my sincerest apologies and i have raised the concerns to our superior and they are in contact with you. If you need any further assistance kindly feel free to contact me. Your sincerely, Kranthi

10/10 – Uitstekend

Johannes

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortabel hotel, service gericht en net buiten de stad. Binnen 10Min in de taxi(super goedkoop) naar Dubai mail.
1 nacht verbleven in maart 2019
Reactie van Kranti op 12 mrt 2019
Dear Johannes, Thank you we very much appreciate your positive comments regarding your stay at the Copthorne Hotel Dubai. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward - thank you. We look forward to welcoming you again at Copthorne Hotel Dubai Sincerely Kranthi

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Een zeer service gericht hotel, erg vriendelijk! Na de werkzaamheden (vooraf gewaarschuwd) helemaal geen last van gehad. Het enige wat een beetje vervelend was, was de moskee die om 06.00 af ging. Voor de rest een uitstekend hotel, in een levige omgeving en buiten de stad. Binnen 15M in de stad met een taxi. Dit was voor mijn een uitstekende plek om heel Dubai te bekijken.
5 nachten verbleven in januari 2018
Reactie van tohamy.gad op 2 mrt 2018
Dear Guest Thank you for choosing to stay once again at Copthorne Hotel Dubai. It is our pleasure to have you as our valued guest and we appreciate all your feedback. I would like to apologize for the challenges you have encountered during your stay. Thank you again for your comments and I look forward to welcoming you back. Sincerely yours, TOHAMY GAD, Front Office Manager

6/10 – Redelijk

Monique, Tilburg

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Zeer verouderd
Hotel is erg verouderd en de kamers (vooral badkamer) zouden wel een opknapbeurtje kunnen gebruiken. Helaas geen lounge waar je wat later in de avond nog wat kunt drinken. Bar bij het zwembad was gesloten.
8 nachten verbleven in november 2017
Reactie van tohamy.gad op 17 dec 2017
Dear Monique , Het team en ik willen u bedanken voor het nemen van de tijd om uw positieve beoordeling te schrijven na uw verblijf in Copthorne Dubai. Ik was blij om te lezen dat u van uw verblijf bij ons genoten heeft en onze locatie op prijs stelt. We kijken uit naar uw terugkeer in de zeer nabije toekomst. Hoogachtend,Tohamy Gad , Front Office Manager

2/10 – Ontzettend slecht

jailie, nederland

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to the mall en metro Supermarket also close
The room we had booked, calles superior room but this is not correct I think it has to named small room so you know what you can exepted
8 nachten verbleven in juli 2017

6/10 – Redelijk

gezin met 3 kid, Utrecht

Ok Hotel .
Hotel is ok, maar mist een beetje extra's. Naar mijn mening kan het hotel een facelift gebruiken.
Reactie van Ayad Samir op 10 mei 2017
Dear Gezin, Thank you very much for your valuable comments. We are indeed working on enhancing many aspects of our services. Please feel welcomed to visit us again and witness the progress. Regards, Ayad Samir Front Office Manager

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service
personeel zeer vriendelijk
Dicht in de buurt van het metrostation en de busstation. zeer leuke mall(citycenter) op loopafstand. voor de rest heb je veel leuke voorzieningen in de buurt.

10/10 – Uitstekend

Fatih

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
super
Goed schoon hotel en dicht bij de mall 200m en metro 100m verder naast supermarkt busstation met taxi naar centrum 15 dirham (4euro) ongeveer goed te doen(gratis)haha perfect hotel kort gezegt en niet te vergeten goed zwembad hele dag zon.

2/10 – Ontzettend slecht

michael

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was way over priced. No restaurant on site. No room service or mini bar. No ATM on site .
1 nacht verbleven in april 2024

8/10 – Goed

EYITAYO

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property itself was very nice
4 nachten verbleven in april 2024

10/10 – Uitstekend

Michitake

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Only one drawback is the parking is not spacious
3 nachten verbleven in maart 2024
Reactie van TG op 8 mrt 2024
Dear Valued Guest , thank you for taking the time to share your wonderful experience with us. We are delighted to hear that you enjoyed our hospitality and the amenities provided. We can't wait to welcome you back for another exceptional stay. Warm regards, Tohamy Gad, Rooms Division Manager

10/10 – Uitstekend

Sakina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel with very nice staff. I had an upgrade and I loved my room. Metro Station Deira City Center and The Deira Mall are very close walking distance. By the Red Line metro you get to Burj Khalifa in 20min. You have all you need in the neighborhood. The Pool was also very nice.
1 nacht verbleven in januari 2024
Reactie van TG op 8 feb 2024
Dear Valued Guest , we're ecstatic to read your fantastic review! Providing exceptional experiences is our top priority, and we're glad we could meet your expectations. Your commendation encourages us to keep striving for excellence. We can't wait to have you back for another remarkable stay. Warm regards, Tohamy Gad, Rooms Division Manager

10/10 – Uitstekend

nayaab

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love this hotel! Every time my family and I come to this hotel we always stay here!
4 nachten verbleven in december 2023
Reactie van TG op 28 dec 2023
Dear Valued Guest , thank you for taking the time to share your wonderful experience with us. We are delighted to hear that you enjoyed our hospitality and the amenities provided. We can't wait to welcome you back for another exceptional stay. Warm regards, Tohamy Gad, Rooms division Manager

10/10 – Uitstekend

Zvonimir

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in november 2023
Reactie van TG op 23 nov 2023
thank you for sharing your feedback and the wonderful rating .

2/10 – Ontzettend slecht

Alia Noor

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in november 2023
Reactie van TG op 13 nov 2023
Dear Valued Guest , we sincerely apologize for any inconvenience you experienced during your stay. We take your feedback seriously and are committed to addressing the issues you encountered. We would appreciate the opportunity to make it up to you on your next visit. Please feel free to reach out to our management team directly so we can further discuss your concerns. Warm regards, Tohamy Gad, Front Office Manager ,

6/10 – Redelijk

Gillian

Negatief: Personeel en service
Service at kiosk cafe was very slow
1 nacht verbleven in oktober 2023
Reactie van TG op 8 nov 2023
Dear Valued Guest , thank you for taking the time to share your wonderful experience with us. We are delighted to hear that you enjoyed our hospitality and the amenities provided. We can't wait to welcome you back for another exceptional stay. Warm regards, Tohamy Gad, Front Office Manager ,

10/10 – Uitstekend

Alona

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location, close to airport and metro. The breakfast menu is excellent with lots of food to choose from. Check-in is fast and efficient. I will stay there again. Highly recommended.
2 nachten verbleven in september 2023
Reactie van TG op 26 sep 2023
Dear Valued Guest ,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a wonderful stay at our hotel and that you enjoyed our services and amenities.Our team works tirelessly to provide the best possible experience for our guests, and it's always rewarding to know that our efforts have made your stay memorable. We will certainly pass on your kind words to our staff members, who take great pride in delivering exceptional hospitality.We hope to have the pleasure of welcoming you back in the future. If there's anything specific you loved about your stay or any suggestions for improvement, please feel free to share. Your feedback is invaluable to us.Thank you for choosing Copthorne hotel Dubai We look forward to serving you again soon!Sincerely,Tohamy Gad , front Office Manager .

10/10 – Uitstekend

Maher

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like atmosphere here and it’s the best experience
3 nachten verbleven in augustus 2023
Reactie van TG op 26 sep 2023
Dear Valued Guest ,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a wonderful stay at our hotel and that you enjoyed our services and amenities.Our team works tirelessly to provide the best possible experience for our guests, and it's always rewarding to know that our efforts have made your stay memorable. We will certainly pass on your kind words to our staff members, who take great pride in delivering exceptional hospitality.We hope to have the pleasure of welcoming you back in the future. If there's anything specific you loved about your stay or any suggestions for improvement, please feel free to share. Your feedback is invaluable to us.Thank you for choosing Copthorne hotel Dubai We look forward to serving you again soon!Sincerely,Tohamy Gad , front Office Manager .

10/10 – Uitstekend

Alona

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
9 nachten verbleven in augustus 2023
Reactie van TG op 26 sep 2023
Dear Valued Guest ,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a wonderful stay at our hotel and that you enjoyed our services and amenities.Our team works tirelessly to provide the best possible experience for our guests, and it's always rewarding to know that our efforts have made your stay memorable. We will certainly pass on your kind words to our staff members, who take great pride in delivering exceptional hospitality.We hope to have the pleasure of welcoming you back in the future. If there's anything specific you loved about your stay or any suggestions for improvement, please feel free to share. Your feedback is invaluable to us.Thank you for choosing Copthorne hotel Dubai We look forward to serving you again soon!Sincerely,Tohamy Gad , front Office Manager .

8/10 – Goed

Khalifa

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023
Reactie van TG op 26 sep 2023
Dear Valued Guest ,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a wonderful stay at our hotel and that you enjoyed our services and amenities.Our team works tirelessly to provide the best possible experience for our guests, and it's always rewarding to know that our efforts have made your stay memorable. We will certainly pass on your kind words to our staff members, who take great pride in delivering exceptional hospitality.We hope to have the pleasure of welcoming you back in the future. If there's anything specific you loved about your stay or any suggestions for improvement, please feel free to share. Your feedback is invaluable to us.Thank you for choosing Copthorne hotel Dubai We look forward to serving you again soon!Sincerely,Tohamy Gad , front Office Manager .

10/10 – Uitstekend

Theresa, Morley

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like this property as the rooms are spacious, has excellent service and it is close to City Centre and the metro.
2 nachten verbleven in juli 2023
Reactie van TG op 11 jan 2024
Dear Valued Guest , thank you for taking the time to share your wonderful experience with us. We are delighted to hear that you enjoyed our hospitality and the amenities provided. We can't wait to welcome you back for another exceptional stay. Warm regards, Tohamy Gad, Rooms Division Manager

10/10 – Uitstekend

Khalifa

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023
Reactie van TG op 22 jun 2023
Dear Valued Guest, "Thank you for taking the time to share your positive experience at our hotel! We are thrilled to hear that you had an amazing stay and that our staff made you feel welcome. It's fantastic to know that you enjoyed our spacious, clean rooms and top-notch amenities. We appreciate your kind words and look forward to welcoming you back on your next visit!"Sincerely,Tohamy Gad, Front office Manager

8/10 – Goed

Annette

1 nacht verbleven in juni 2023
Reactie van TG op 22 jun 2023
Dear Valued Guest, "Thank you for taking the time to share your positive experience at our hotel! We are thrilled to hear that you had an amazing stay and that our staff made you feel welcome. It's fantastic to know that you enjoyed our spacious, clean rooms and top-notch amenities. We appreciate your kind words and look forward to welcoming you back on your next visit!"Sincerely,Tohamy Gad, Front office Manager

10/10 – Uitstekend

khaled

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Again and again I highly appreciate the friendly helpful staff especially I would mention The reception Staff name Yeab she is as used to be helpful smiling and Very pleasant
1 nacht verbleven in mei 2023
Reactie van TG op 22 jun 2023
Dear Valued Guest, "Thank you for taking the time to share your positive experience at our hotel! We are thrilled to hear that you had an amazing stay and that our staff made you feel welcome. It's fantastic to know that you enjoyed our spacious, clean rooms and top-notch amenities. We appreciate your kind words and look forward to welcoming you back on your next visit!"Sincerely,Tohamy Gad, Front office Manager

10/10 – Uitstekend

Erika

2 nachten verbleven in april 2023
Reactie van TG op 9 mei 2023
Dear Guest, Thank you for choosing Copthorne Dubai and for sharing your feedback . I am glad that you enjoyed your stay. We look forward to welcome you again soon. Regards, Tohamy Gad– Front Office Manager

8/10 – Goed

nirav

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
good location
location wise its nicely placed, very convenient. Breakfast needs to be imporved
1 nacht verbleven in maart 2023
Reactie van TG op 29 mrt 2023
Dear Guest, Thank you for choosing Copthorne Dubai and for sharing your feedback . I am glad that you enjoyed your stay. We look forward to welcome you again soon. Regards, Tohamy Gad– Front Office Manager

8/10 – Goed

Abdalla

Positief: Netheid
The property is a little above average, it was fine to me, the only problem I had is the elevator, as you have to wait 3 minutes on average for the elevator because they only have three elevators, one is dedicated for the service and yet the service staff seems to prefer to use the other two.
2 nachten verbleven in maart 2023
Reactie van TG op 29 mrt 2023
Dear Guest, Thank you for choosing Copthorne Dubai and for sharing your feedback . I am glad that you enjoyed your stay. We look forward to welcome you again soon. Regards, Tohamy Gad– Front Office Manager

4/10 – Matig

Wasim

Negatief: Netheid, personeel en service en comfort kamer
Guest Services were very below the far.
3 nachten verbleven in maart 2023
Reactie van TG op 29 mrt 2023
Dear Guest, Thank you for choosing Copthorne Dubai and for sharing your feedback . I am glad that you enjoyed your stay. We look forward to welcome you again soon. Regards, Tohamy Gad– Front Office Manager

6/10 – Redelijk

Ahmad Farhad

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast wasn’t that good
1 nacht verbleven in maart 2023
Reactie van TG op 29 mrt 2023
Dear Guest, Thank you for choosing Copthorne Dubai and for sharing your feedback . I am glad that you enjoyed your stay. We look forward to welcome you again soon. Regards, Tohamy Gad– Front Office Manager

10/10 – Uitstekend

Parveen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved this hotel! It was perfect for a family vacation stay and it had everything we needed for the few days we stayed there
3 nachten verbleven in februari 2023

8/10 – Goed

Helen

Positief: Personeel en service
ok for overnight stop
ok
1 nacht verbleven in november 2022
Reactie van tohmayGad op 30 dec 2022
Dear Guest, Thank you for choosing Copthorne Dubai and for sharing your feedback on Expedia , I am glad that you enjoyed your stay. We look forward to welcome you again soon. Regards, Tohamy Gad – Front Office Manager.

8/10 – Goed

Cheryl

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
With a week stay, they make it a point to clean the room everyday. Staff are ready to address out requests immediately.
6 nachten verbleven in november 2022
Reactie van tohmayGad op 30 dec 2022
Dear Guest, Thank you for choosing Copthorne Dubai and for sharing your feedback on Expedia , I am glad that you enjoyed your stay. We look forward to welcome you again soon. Regards, Tohamy Gad – Front Office Manager.

10/10 – Uitstekend

Olufunmilayo

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The waiter was helpful and friendly. Especially Neil. Also the man that clean our room was friendly. All in all the service generally was excellent.
7 nachten verbleven in november 2022
Reactie van tohmayGad op 30 dec 2022
Dear Guest, Thank you for choosing Copthorne Dubai and for sharing your feedback on Expedia , I am glad that you enjoyed your stay. We look forward to welcome you again soon. Regards, Tohamy Gad – Front Office Manager.

8/10 – Goed

Maila

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in augustus 2022
Reactie van tohmayGad op 11 okt 2022
Dear Valued Guest , We are grateful for your kind review following your stay at Copthorne hotel Dubai. Glad to read that your overall experience was a success and that you enjoyed your stay with us. Our dedicated Heartists will be so happy to read your posting and to learn that they exceeded your expectations. Looking forward to another occasion of your visit.Kind Regards, Tohamy Gad , Front Office Manager .

8/10 – Goed

Elkhazin

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in augustus 2022
Reactie van tohmayGad op 24 aug 2022
Dear Guest , Thank you for choosing Copthorne Dubai and for sharing your feedback on Expedia . I am glad that you enjoyed your stay. We look forward to welcome you again soon. Regards, Tohamy Gad – Front Office Manager

8/10 – Goed

Olasode

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
9ce
4 nachten verbleven in juli 2022
Reactie van tohmayGad op 24 aug 2022
Dear Guest , Thank you for choosing Copthorne Dubai and for sharing your feedback on Expedia . I am glad that you enjoyed your stay. We look forward to welcome you again soon. Regards, Tohamy Gad – Front Office Manager

10/10 – Uitstekend

Hussein, Katy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a great experience. Staff were great and hotel was clean
1 nacht verbleven in juli 2022
Reactie van tohamy gad op 26 jul 2022
Dear Hussain , thank you for choosing copthorne hotel Dubai and sharing you fantastic feedback , we will share your comment with our colleague Muse . hope to see you soon . Regards , Tohamy Gad , Front Office Manager .

10/10 – Uitstekend

Sameh, Lynn

1 nacht verbleven in juni 2022
Reactie van TG op 11 jan 2024
Dear Valued Guest , thank you for taking the time to share your wonderful experience with us. We are delighted to hear that you enjoyed our hospitality and the amenities provided. We can't wait to welcome you back for another exceptional stay. Warm regards, Tohamy Gad, Rooms Division Manager

10/10 – Uitstekend

khaled

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is located in a very active area, the heart of the city, even the metro station is very near, I'd like to thank the front desk staff who made the check in for me on 15th of June early in the morning, I forgot his name but he was the only staff in duty that morning, he was very professional, he accepted to do early check-in for me because I arrived 8:00am very tired after an overnight flight, he was very helpful then he called me to the room after check in to make sure that everything is OK. Thank you very much
2 nachten verbleven in juni 2022
Reactie van tohamy gad op 22 jun 2022
Dear Khaled , thank you for choosing copthorne hotel Dubai and sharing you fantastic feedback , we will share your comment with our colleague Muse . hope to see you soon . Regards , Tohamy Gad , Front Office Manager .

10/10 – Uitstekend

Zvonimir

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Unterkunft gut, ich komme wieder, Informationen ex Expedia nicht "up to date"!
7 nachten verbleven in mei 2022
Reactie van tohamy gad op 13 jun 2022
Dear Zvonimir , thank you for choosing copthorne hotel Dubai , we are glad that you enjoyed your stay , wish to see you again in near future , Regards , Tohamy Gad , Front office Manager .

10/10 – Uitstekend

khaled

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the hospitality of the front desk staff, I arrived very early, I didn't sleep the previous night because I had an overnight flight, the front desk staff her name is YEAB was very helpful and fast in possessing an early check-in for me with room upgrade, I strongly recommend this hotel
2 nachten verbleven in mei 2022
Reactie van tohamy gad op 13 jun 2022
Dear Khalad , thank you for choosing Copthorne hotel Dubai , we are very glad to hear that our team YEAB is very helpfull , i will pass your comment to her , hope to see you soon , Regards , Tohamy Gad , Front Office Manager

6/10 – Redelijk

Nadjib

Zakenreiziger
Positief: Netheid
5 nachten verbleven in mei 2022
Reactie van tohamy gad op 19 mei 2022
Dear Nadjib Thank you for choosing Copthorne Dubai and for sharing your feedback. We are concerned with you low score and apologize for the inconvenience you faced during your stay. We hope to have the opportunity to welcome you again soon. Regards, Tohamy Gad – Front office Manager

4/10 – Matig

Mohamed y

Zakenreiziger
Negatief: Netheid, personeel en service
2 nachten verbleven in mei 2022
Reactie van tohamy gad op 12 mei 2022
Dear Mohamed , Thank you for choosing Copthorne Dubai and for sharing your feedback. We are concerned with you low score and apologize for the inconvenience you faced during your stay. We hope to have the opportunity to welcome you again soon. Regards, Tohamy Gad – Front office Manager

8/10 – Goed

Adrian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy to get to from the airport via the metro or fairly cheap in a taxi. Lots of dining options around and a large mall located 2 mins away. Nice pool which has the sun for most of the day.
5 nachten verbleven in februari 2022
Reactie van tohamy gad op 19 mei 2022
Dear Adrian Thank you for choosing Copthorne Dubai and for sharing your feedback. We are concerned with you low score and apologize for the inconvenience you faced during your stay. We hope to have the opportunity to welcome you again soon. Regards, Tohamy Gad – Front office Manager

10/10 – Uitstekend

Ahmed

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2022
Reactie van tohamy gad op 19 mei 2022
Dear Ahmed Thank you for choosing Copthorne Dubai and for sharing your feedback. I am glad that you enjoyed your stay. We look forward to welcome you again soon. Regards, Tohamy Gad – Front office Manager

4/10 – Matig

Saba

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
The hotel was okay. Although in my first room there were fruit flies everywhere, everyday. My mother, and I stayed in a deluxe double suite but when my mother left, I moved to a single room. But when they moved me to the new room, the room wasn’t clean. There was dust everywhere. Also the room service was very slow through out my whole trip. They came very late. It sometimes would take about 2 hours for the food to arrive. Overall the location was great, and the experience was fine.
6 nachten verbleven in december 2021
Reactie van tohamy gad op 6 jan 2022
Dear Saba , Thank you for choosing Copthorne Dubai and for sharing your feedback. We are concerned with you low score and apologize for the inconvenience you faced during your stay. We hope to have the opportunity to welcome you again soon. Regards, Tohamy Gad – Front Office Manager

8/10 – Goed

Saleh

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
راحه
جيده ولم يكن هناك احتراز بالافطار
1 nacht verbleven in december 2021
Reactie van tohamy gad op 6 jan 2022
Dear Saleh Thank you for choosing Copthorne Dubai and for sharing your feedback. We are concerned with you low score and apologize for the inconvenience you faced during your stay. We hope to have the opportunity to welcome you again soon. Regards, Tohamy Gad – Front Office Manager

10/10 – Uitstekend

Saleh

Positief: Personeel en service, staat van de accommodatie en faciliteiten
اقامه جيده ولكن الافطار لايوجد به اي انوع من انواع الاحترازات ضد كوفد 19
2 nachten verbleven in december 2021
Reactie van tohamy gad op 6 jan 2022
Dear Saleh , Thank you for choosing Copthorne Dubai and for sharing your feedback on Expedia. I am glad that you enjoyed your stay. We look forward to welcome you again soon. Regards Tohamy Gad – Front Office Manager

4/10 – Matig

Hunaydi

1 nacht verbleven in december 2021
Reactie van tohamy gad op 6 jan 2022
Dear Hunaydi , Thank you for choosing Copthorne Dubai and for sharing your feedback. We are concerned with you low score and apologize for the inconvenience you faced during your stay. We hope to have the opportunity to welcome you again soon. Regards, Tohamy Gad – Front Office Manager

8/10 – Goed

David

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in november 2021
Reactie van Reservations Team op 1 dec 2021
Thank you for your feedback. Please let us know how we can do better to make sure your expectations are met on your next stay. Thank you.