3 bars/lounges, poolside bar
Beschikbaarheid controleren

Beoordelingen van Donatello Hotel

4 out of 5
Donatello Hotel
Sheikh Zayed Road, Al Barsha 1, Near Mall of the Emirates, Dubai

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 174 van 457 beoordelingen" "
Gastenscore: 8 - Goed. 186 van 457 beoordelingen" "
Gastenscore: 6 - Redelijk. 55 van 457 beoordelingen" "
Gastenscore: 4 - Matig. 23 van 457 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 19 van 457 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

7,8/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Peter De

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nachtelijk erg luide muziek met zware bas tot rond 3u 's morgens vanuit de Oro lounge en de Hungry Monkey pub op het gelijkvloers van het hotel, waardoor we de slaap niet konden vatten. Zelfs na rapportering aan de receptie werd hier niks aan gedaan ... De receptioniste excuseerde zich voor het ongemak, en legde uit dat dit elk WE het geval was (vrijdag en zaterdag dus). Pech dus voor wie op het 1ste, 2de en 3de verdiep slaapt. Wie hoger slaapt, heeft hiervan misschien minder last.
Reactie van Richa op 9 jan 2023
Dear Guest,It was wonderful to have you stay at The Donatello Hotel. Thank you for taking the time to share your experience and review.We are excited to receive your generous words of appreciation and valued patronage. We are also delighted that we lived up to your expectations and that you had a memorable stay. Your sentiments have been shared with the team and we are all so happy to know that our efforts have been genuinely appreciated.This is your home and we look forward to welcome you back.With sincerity in service,RichaDonatello Hotel Dubai

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and clean. Best value for the money i paid for this 4 star hotel. Also good location, near the emirates mall and taci stops
2 nachten verbleven in oktober 2019
Reactie van Guest Relations Department op 20 jan 2020
Dear Valued Guest Thanks for choosing Donatello Hotel for your stay in Dubai and sharing your positive feedback with us online. Your valuable comment is very important for us. Hope to welcome you back soon. Thanks Regards Guest Relations Team

8/10 – Goed

Geverifieerde reiziger

23 nachten verbleven in januari 2019
Reactie van reservations op 8 apr 2019
Dear Sir/Ma'am, Thank you for staying in Donatello Hotel. It's our pleasure to have you as our valued guest. We are glad that you gave time to review our property, thank you for your kind words. We are hoping to see you again.

6/10 – Redelijk

Diane, Brussel

Positief: Netheid, comfort kamer
Het hotel ligt dicht bij metro en centraal in de s
Ruime mooie kamer. Ontbijt kan uitgebreider en van betere kwaliteit.
4 nachten verbleven in mei 2017
Reactie van Dona op 10 jul 2018
Dear Sir/Madam Thank you for staying with us in our lovely property. Thank you for taking your time to give a review about our hotel. About the breakfast we have passed your concern to the management. We are looking forward to welcome you again, and again with your family, your friends and relatives. Kind Regards Reservation

8/10 – Goed

Karen, Brussel

Positief: Netheid, personeel en service en comfort kamer
Goede ligging, behulpzaam personeel, comfort
Vriendelijk hotelpersoneel, nette kamers met comfort, goede ligging
Reactie van Dona op 10 jul 2018
Dear Sir/Madam Thank you for staying with us in our lovely property. Thank you for taking your time to give a review about our hotel. We are looking forward to welcome you again, and again with your family, your friends and relatives. Kind Regards Reservation

6/10 – Redelijk

E.L.C.

Negatief: Netheid, staat van de accommodatie en faciliteiten
Disappointed
Stayed 3 nights for business as it was nicely located near the Mall of the Emirates. Room was not what I expected when I booked a Junior Suite. It was big but very bare with worn furniture and stains on the carpet. Both remotes were devoid of batteries and when I did receive some new ones, the TVs did not respond properly. It actually turned itself off when I turned the volume down. Bathroom was nice with a spa tub and seperate shower but I could only get warm water out of the taps. The minibar is only a glorified cooler which didn't keep anything cold - not very refreshing when it's 45 degrees outside. One morning I left and put the "Please Make up Room" sign on the door but 8 hours later it still wasn't done so still no fresh towels or toilet paper to be found. I stayed in the room twice while he 'made up' the room and he was done in 5 minutes which was surprising for a room this size. I must admit that the WIFI was free and quite fast for Dubai hotel standards. Everyone I spoke to was very courteous and helpful, it is just a shame my stay was very disappointing.

8/10 – Goed

Peter, The Netherlands

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Goede service in rommelige buurt
Ruim appartement met 2 prima slaapkamers. Wel wat lawaaierig, daarom na de eerste nacht verhuist naar een ander, rustiger, appartement. Goede service, alles wat we vroegen werd meteen geregeld. Zwembad en fitness aan de kleine kant, maar prima voor een verblijf van een week. Het appartement werd goed schoongehouden en de gratis wifi was prima . De belangrijkste reden om wellicht een volgende keer niet Donatello te kiezen is de locatie, we zouden dan dichter bij het strand willen zitten. Mochten we toch voor de wijk Al Barsha kiezen, dan zouden we zeker wel een appartement in Donatello boeken.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

10/10 – Uitstekend

melisew

1 nacht verbleven in april 2024

6/10 – Redelijk

Peter

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten
The furniture is smelly and very old
4 nachten verbleven in maart 2024
Reactie van Olga op 17 mrt 2024
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion, we will pass your comment to the management. Also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

10/10 – Uitstekend

Diego

1 nacht verbleven in maart 2024
Reactie van Olga op 14 mrt 2024
Dear Valued Guest, Thank you for taking time to tell us about your recent holiday experience at Donatello Hotel Dubai. We glad to hear from you that you had a pleasant stay and we are very much looking forward to welcome you back again soon.Best regards,Guest Relation Donatello Hotel Dubai.

6/10 – Redelijk

Diana

Zakenreiziger
Positief: Personeel en service, voorzieningen
The smell of the room was terrible , like smoke mixed with some fragance.
1 nacht verbleven in maart 2024
Reactie van Olga op 14 mrt 2024
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion, we will pass your comment to the management. Also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

6/10 – Redelijk

Gina, Ossining

Reisde met familie
Positief: Personeel en service
Dislike that upon arrival you have give cash for deposit. As where all other hotel only uses credit card.
3 nachten verbleven in februari 2024
Reactie van Olga op 14 mrt 2024
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion, we will pass your comment to the management. Also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

8/10 – Goed

Susanna

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel served its purpose for us. We only stayed two nights. Didn’t get to use the pool. Tried the fisherman’s restaurant and room service. It was ok. Convenient to have a coffee shop on site.
2 nachten verbleven in februari 2024
Reactie van Olga op 14 mrt 2024
Dear Valued Guest, Thank you for taking time to tell us about your recent holiday experience at Donatello Hotel Dubai. We glad to hear from you that you had a pleasant stay and we are very much looking forward to welcome you back again soon.Best regards,Guest Relation Donatello Hotel Dubai.

6/10 – Redelijk

Jesse

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
It’s for budget travelers, so don’t expect the hotel to be like the near by Kempinski or Sheraton. Staff is always courteous and willing to assist, but the dreadful check in (took so long that I still have nightmare) needs be addressed, otherwise I will not revisit even if it is for free
1 nacht verbleven in februari 2024
Reactie van Olga op 20 feb 2024
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion. We hope you will contact us directly by e-mail address: guestrelations@donatello-hoteldubai.com and also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

10/10 – Uitstekend

CONCEPCION LILIANA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I LIKED ALL THE PROPIETY, THE PERSONAL, BREKFAST ALL IS OK, THANK YOU
7 nachten verbleven in januari 2024
Reactie van Olga op 10 feb 2024
Dear Valued Guest, Thank you for taking time to tell us about your recent holiday experience at Donatello Hotel Dubai. We glad to hear from you that you had a pleasant stay and we are very much looking forward to welcome you back again soon.Best regards,Guest Relation Donatello Hotel Dubai.

10/10 – Uitstekend

Amir

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room size was amazing and friendly staff.
1 nacht verbleven in december 2023
Reactie van Olga op 3 feb 2024
Dear Valued Guest, Thank you for taking time to tell us about your recent holiday experience at Donatello Hotel Dubai. We glad to hear from you that you had a pleasant stay and we are very much looking forward to welcome you back again soon.Best regards,Guest Relation Donatello Hotel Dubai.

10/10 – Uitstekend

Brittany

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in januari 2024
Reactie van Olga op 3 feb 2024
Dear Valued Guest, Thank you for taking time to tell us about your recent holiday experience at Donatello Hotel Dubai. We glad to hear from you that you had a pleasant stay and we are very much looking forward to welcome you back again soon.Best regards,Guest Relation Donatello Hotel Dubai.

10/10 – Uitstekend

Cecilia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful, convenient hotel in Dubai
Nice, clean hotel. Huge rooms with balcony with nice bathroom. The people at the front desk were very kind. Easy to go around Dubai. Ten minutes walk to the train stations, Malls, Museum of the Future, and more. It is a safe area with a lot of small shopping and restaurants. Tranquil room. Nice pool to chill out. Starbucks in the lobby area.
2 nachten verbleven in december 2023
Reactie van Olga op 3 feb 2024
Dear Valued Guest, Thank you for taking time to tell us about your recent holiday experience at Donatello Hotel Dubai. We glad to hear from you that you had a pleasant stay and we are very much looking forward to welcome you back again soon.Best regards,Guest Relation Donatello Hotel Dubai.

4/10 – Matig

Bilal

Zakenreiziger
Positief: Netheid
Negatief: Comfort kamer
Terrible
There was very loud bar which kept shaking my room due to beat and loud music. Informed reception and they said last night was weekend and there wouldn’t be any more noise tonight but every single night was same and couldn’t sleep. Due to restless nights and not able to sleep, I ended up in hospital where I was given relaxation injection. Absolute terrible
1 nacht verbleven in oktober 2023
Reactie van Olga op 29 okt 2023
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion, we will pass your comment to the management. Also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

4/10 – Matig

Nicolas Young Kwet Shung

Reisde met een groep
Negatief: Personeel en service
Very bad experience
One month before my arrival, I sent only 1 request: "Please give me a high floor" (because I read through some other reviews that they were having renovations and it can quite noisy at the lower floors) Upon my check-in, they gave me the first floor. :( I asked again to provide me a higher floor. They said they will do it the next day but never did.. even after 5 days.
5 nachten verbleven in oktober 2023
Reactie van Olga op 24 okt 2023
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion, we will pass your comment to the management. Also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

4/10 – Matig

Florian

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Ayant passer ces 10 derniers jours dans cet hotel, le seul point positif que je peux citer est sa localisation, l’accueil est plus que froid , c’est limite si on vous regarde de haut en bas, les chambres sont moyennement propre (voir photo) et cerise sur le gâteau l’hotel à une sorte de boite de nuit à l’intérieur chose qui n’est indiqué nul part et le bruit qui montait jusqu’au 3eme etage toutes les nuits… un conseil n’y aller pas si vous voulez du repos. Le personnel de la piscine et les gens dans le hall d’entrée par contre rien à dire, très souriant et gentil. Je ne reviendrais pas dans cet Hotel !
10 nachten verbleven in oktober 2023
Reactie van Olga op 24 okt 2023
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion, we will pass your comment to the management. Also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

10/10 – Uitstekend

Marc, London

1 nacht verbleven in oktober 2023
Reactie van Olga op 29 okt 2023
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion, we will pass your comment to the management. Also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

2/10 – Ontzettend slecht

Faisal

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Regret booking this hotel, it’s no where near a 4 star hotel. Rooms are out dated and old, balcony is locked and can’t be opened. You can hear traffic noises all day and night. I was woken up early everyday because they start playing LOUD jazz music in the hallway speakers at 6:30am every morning. Construction happening in the building so you hear loud drilling and hammering noises all day. Definitely do not recommend and regret picking this hotel.
2 nachten verbleven in oktober 2023
Reactie van Olga op 7 okt 2023
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion, we will pass your comment to the management. Also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

2/10 – Ontzettend slecht

Harmit

1 nacht verbleven in september 2023
Reactie van Olga op 16 okt 2023
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion. We hope you will contact us directly by e-mail address: guestrelations@donatello-hoteldubai.com and also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Poor service
Overall hotel is ok to stay 1 night, cheap hotel, but i was really disappointed that they charged additionally 200 aed deposit (on top of a 1 night stay cost of 190), first they said that it will not be charged, only hold and then immediately released after checkout. But, when checking out next day - i realized that it was a charge and the refund in 7 days min as per receptionist answer...
1 nacht verbleven in september 2023
Reactie van Olga op 24 sep 2023
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion, we will pass your comment to the management. Also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

10/10 – Uitstekend

Shabdiz

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very clean, professional staff and good standard.
1 nacht verbleven in september 2023
Reactie van Olga op 21 sep 2023
Dear Valued Guest, Thank you for taking time to tell us about your recent holiday experience at Donatello Hotel Dubai. We glad to hear from you that you had a pleasant stay and we are very much looking forward to welcome you back again soon.Best regards,Guest Relation Donatello Hotel Dubai.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
3 nachten verbleven in september 2023
Reactie van Olga op 16 sep 2023
Dear Valued Guest, Thank you for taking time to tell us about your recent holiday experience at Donatello Hotel Dubai. We glad to hear from you that you had a pleasant stay and we are very much looking forward to welcome you back again soon.Best regards,Guest Relation Donatello Hotel Dubai.

2/10 – Ontzettend slecht

Jennifer

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is difficult to get your luggage as there is a steep ramp and many bellman but nobody offered assistance. 5 bellman all starring at me. No assistance. The only time they asked me was the day I was leaving when I carried heavy luggage to the street. They then asked me if I needed it lifted into a taxi- no. Elevators- very slow only two operational Front desk -friendly only when I checked out. I asked for the deposit to be released and they truly didn’t know what I was talking about. They hold a 300AED deposit. Pool- great. Peaceful. Room-spacious. Only one towel. That’s it. No soap or anything I’ve been travelling to DXB since 2005 and this was the worst experience.
5 nachten verbleven in september 2023
Reactie van Olga op 9 sep 2023
Dear Guest,Thank you for taking the time to share your experience about Donatello Hotel Dubai. We are extremely disappointed to see that we could not meet your expectations on this occasion, we will pass your comment to the management. Also give us the opportunity to welcome you again in order for us to change your impression about our hotel. Best Regards,Guest Relation Donatello Hotel Dubai

10/10 – Uitstekend

Cindy

4 nachten verbleven in augustus 2023
Reactie van Olga op 7 sep 2023
Dear Cindy, Thank you for taking time to tell us about your recent holiday experience at Donatello Hotel Dubai. We glad to hear from you that you had a pleasant stay and we are very much looking forward to welcome you back again soon.Best regards,Guest Relation Donatello Hotel Dubai.

2/10 – Ontzettend slecht

Nighat

Negatief: Netheid, staat van de accommodatie en faciliteiten
6 nachten verbleven in mei 2023

10/10 – Uitstekend

Harold

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
donatello is very local to a lot of food shops close to everything via uber, my time at the donatello was top tier, really enjoyed it.
6 nachten verbleven in mei 2023

10/10 – Uitstekend

Goven Kuntz

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best hotel in Dubai .. I love this hotel .. the only hotel I stay when I’m in Dubai perfect 10 review from me .. this place is great 😊
1 nacht verbleven in maart 2023

10/10 – Uitstekend

Goven Kuntz

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love this hotel 😄
1 nacht verbleven in maart 2023

4/10 – Matig

mohammad

Positief: Netheid
Negatief: Personeel en service
1 nacht verbleven in maart 2023

8/10 – Goed

Stefanie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Die Unterkunft ist gut gelegen in der Nähe der Metro und ideal für Ausflüge.
5 nachten verbleven in februari 2023

8/10 – Goed

Luigi

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in februari 2023

4/10 – Matig

Wassim

11 nachten verbleven in januari 2023

10/10 – Uitstekend

Jillian Anne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A clean, convenient. spacious, comfy room.
I stayed in the junior suite and it was really large and comfortable. Great location, good restaurants near by and so close to the mall. Was really happy with the place and would definitely stay there again. I didn't use the pool or go upstairs so can't comment on that. But the room was good for a reasonable price.
2 nachten verbleven in december 2022
Reactie van Richa op 9 jan 2023
Dear Guest,It was wonderful to have you stay at The Donatello Hotel. Thank you for taking the time to share your experience and review.We are excited to receive your generous words of appreciation and valued patronage. We are also delighted that we lived up to your expectations and that you had a memorable stay. Your sentiments have been shared with the team and we are all so happy to know that our efforts have been genuinely appreciated.This is your home and we look forward to welcome you back.With sincerity in service,RichaDonatello Hotel Dubai

10/10 – Uitstekend

Pauline

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect
Lovely staff, very helpful. Spacious and very comfortable rooms. Unfortunately it rained and this prevented the roof pool from opening which we were looking forward to. No one’s fault. Close to mall, metro and local food and shops around.
1 nacht verbleven in december 2022
Reactie van Richa op 4 jan 2023
Dear Guest,It was wonderful to have you stay at The Donatello Hotel. Thank you for taking the time to share your experience and review.We are excited to receive your generous words of appreciation and valued patronage. We are also delighted that we lived up to your expectations and that you had a memorable stay. Your sentiments have been shared with the team and we are all so happy to know that our efforts have been genuinely appreciated.This is your home and we look forward to welcome you back.With sincerity in service,RichaDonatello Hotel Dubai

10/10 – Uitstekend

György

5 nachten verbleven in december 2022
Reactie van Richa op 26 dec 2022
Dear Guest,It was wonderful to have you stay at The Donatello Restaurant. Thank you for taking the time to share your experience and review.We are excited to receive your generous words of appreciation and valued patronage. We are also delighted that we lived up to your expectations and that you had a memorable stay. Your sentiments have been shared with the team and we are all so happy to know that our efforts have been genuinely appreciated.This is your home and we look forward to welcome you back.With sincerity in service,RichaDonatello Hotel Dubai

10/10 – Uitstekend

György

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Kiváló hotelben pihentünk 6 napot.
Kiváló hotel. Ár érték aránya is elég jó. Egy nagyon picit drága, de még elfogadható. A szobák nagyon nagyok. Nagyobb, mint elég :) A szobák nagyon tiszták, és a fürdőszoba is. A szobában van klíma természetesen, és van hűtő is. Recepción kedvesek, segítőkészek és a személyzet is. Van medence a tetőn, konditerem is. A szálloda fekvése elsőosztályú. Kb 3 percre van a metró megállótól, nagyon könnyű közlekedni. 100 méterre van egy supermarket is. Kiváló hotel.
5 nachten verbleven in december 2022
Reactie van Richa op 26 dec 2022
Dear Guest,It was wonderful to have you stay at The Donatello Restaurant. Thank you for taking the time to share your experience and review.We are excited to receive your generous words of appreciation and valued patronage. We are also delighted that we lived up to your expectations and that you had a memorable stay. Your sentiments have been shared with the team and we are all so happy to know that our efforts have been genuinely appreciated.This is your home and we look forward to welcome you back.With sincerity in service,RichaDonatello Hotel Dubai

8/10 – Goed

Hector

Reisde met familie
Positief: Personeel en service, voorzieningen
Muy bueno. La habitacion muy grande pero con mucho olor a humedad
4 nachten verbleven in november 2022
Reactie van Richa op 26 dec 2022
Dear Guest,It was wonderful to have you stay at The Donatello Restaurant. Thank you for taking the time to share your experience and review.We are excited to receive your generous words of appreciation and valued patronage. We are also delighted that we lived up to your expectations and that you had a memorable stay. Your sentiments have been shared with the team and we are all so happy to know that our efforts have been genuinely appreciated.This is your home and we look forward to welcome you back.With sincerity in service,RichaDonatello Hotel Dubai

4/10 – Matig

Ali Reza Amir

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spacious room. Customer service and room cleaning are not good at all.
6 nachten verbleven in november 2022
Reactie van Richa op 26 dec 2022
Dear Guest,It was wonderful to have you stay at The Donatello Restaurant. Thank you for taking the time to share your experience and review.We are excited to receive your generous words of appreciation and valued patronage. We are also delighted that we lived up to your expectations and that you had a memorable stay. Your sentiments have been shared with the team and we are all so happy to know that our efforts have been genuinely appreciated.This is your home and we look forward to welcome you back.With sincerity in service,RichaDonatello Hotel Dubai

10/10 – Uitstekend

Ahmed

2 nachten verbleven in oktober 2022

6/10 – Redelijk

Alirezaz

Zakenreiziger
Positief: Netheid, comfort kamer
Need to improve in customer satisfaction
The price they charged me was different from the invoice issued by hotels.com and when I asked , they simply justified unreasonably
1 nacht verbleven in juni 2022

4/10 – Matig

Sandra

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
65 minutes of our lives lost in the foyer!
I dont know what happens when we book to stay here, but they can never find our reservation. 38 minutes to check in is not what i wanted after a 3 hour drive to get to Dubai. Our room was spacious enough but the carpet was dirty and seen better days. The shower, when opening the door, had a pungent smell coming from the drain. The toilet roll was soaking from the leaking spray hose (which was fixed within 10 minutes of reporting it). We have had numerous stays at the Donatello that have been awesome. This stay however was to say the least, a little disappointing. As you can see from our previous reviews, we dont complain about trivial things, but felt the need to highlight the check in / check out procedure. 38 minutes to check in, 27 minutes to check out??? They said they had to check the room before they could check us out.
2 nachten verbleven in december 2021

6/10 – Redelijk

Alan Thomas

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Good sized room. Extremely slow check in - finally got into our rooms 2 hours after original check in. Staff slow for the rest of our stay however always polite
3 nachten verbleven in november 2021

8/10 – Goed

Susan

Reisde met een groep
Positief: Personeel en service, comfort kamer
5 nachten verbleven in oktober 2021

8/10 – Goed

Vladimir

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location. Room size
2 nachten verbleven in oktober 2021