Exterieur

Beoordelingen van Grand Mercure Dubai City

5 out of 5
Grand Mercure Dubai City
61B Street, Garhoud, Next to GGICO Metro, Dubai

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 369 van 667 beoordelingen" "
Gastenscore: 8 - Goed. 135 van 667 beoordelingen" "
Gastenscore: 6 - Redelijk. 63 van 667 beoordelingen" "
Gastenscore: 4 - Matig. 39 van 667 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 61 van 667 beoordelingen" "

9,0/10

Netheid

8,4/10

Personeel en service

8,4/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Raymond

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Service was weak. They never got back to me on any questions. Not good enough for a 5 star hotel
9 nachten verbleven in april 2024
Reactie van . op 17 mei 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

2/10 – Ontzettend slecht

Kerim, Ledeberg

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Het Grand Mercure hotel in Dubai laat helaas veel te wensen over en voldoet niet aan de verwachtingen die men zou hebben van een 5-sterren accommodatie. De gebreken zijn talrijk en variëren van het ontbreken van services aan het zwembad, gesloten poolbar, slecht ontbijt met beperkte keuzes en herhaaldelijk niet aangevulde kamerbenodigdheden zoals water en koffie. Een van de teleurstellingen is het delen van faciliteiten met het naburige Ibis Styles hotel, wat kan resulteren in een minder exclusieve ervaring voor de gasten. Het ontbreken van valet parking na 01:00 uur 's avonds is ook een ongemak, waardoor gasten zelf hun auto moeten parkeren. Bovendien lijkt het hotel niet adequaat te reageren op klachten en verbeterpunten, wat duidt op een gebrek aan aandacht voor gasttevredenheid. De ervaring wordt verder aangetast door de matige kwaliteit van het ontbijt, met herhaaldelijk beperkte keuzes en ondermaatse kwaliteit van etenswaren zoals brood, koffie en fruit. Het delen van zwembadfaciliteiten met andere gasten die zich niet aanvaardbaar gedragen, waaronder ongepast gedrag en storende activiteiten, draagt bij aan een onprettige sfeer en een gevoel van onveiligheid. De roomservice lijkt ook ondermaats te zijn, met bezorgd eten in kartonnen dozen zonder nodige bestek. Deze accumulatie van tekortkomingen en problemen maakt het duidelijk dat het Grand Mercure hotel in Dubai niet voldoet aan de standaarden die men mag verwachten van een 5-sterren accommodatie, eerder 2 sterren
13 nachten verbleven in april 2024
Reactie van .. op 26 apr 2024
Geachte Kerim, We willen onze oprechte excuses aanbieden voor de teleurstellende ervaring die u heeft gehad in ons hotel. We waarderen uw feedback over de ontbrekende services aan het zwembad, gesloten poolbar en ongemakken met betrekking tot het ontbijt en kamerbenodigdheden. Het spijt ons ook dat het delen van faciliteiten met het naburige hotel en de beperkingen van valet parking na 01:00 uur afbreuk hebben gedaan aan uw verblijf. We nemen uw opmerkingen serieus en zullen deze gebruiken om onze diensten te verbeteren. Ons streven is altijd om een hoog niveau van gasttevredenheid te bieden en we zullen uw opmerkingen over de roomservice en ongewenst gedrag bij het zwembad zeker aankaarten. Nogmaals onze excuses en we hopen dat u ons in de toekomst nog een kans geeft om uw verwachtingen te overtreffen. Met vriendelijke groet, Grand Mercure Dubai City

10/10 – Uitstekend

Redouane

4 nachten verbleven in maart 2024
Reactie van . op 5 apr 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely

8/10 – Goed

Mohammed

6 nachten verbleven in oktober 2023
Reactie van . op 3 mrt 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

10/10 – Uitstekend

Harvinder, Uithoorn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was heel goed
1 nacht verbleven in januari 2023

8/10 – Goed

lloyd

1 nacht verbleven in augustus 2022

10/10 – Uitstekend

Mohammed Anwar Irfaan

1 nacht verbleven in augustus 2022
Reactie van Guest Relations Officer op 16 aug 2022
Thank you for leaving us the great rating. Appreciate your kind words and time you have taken to share your recent experience. Your flattering comments about the hotel will surely go a long way in motivating us to keep providing exemplary service and facilities to our valued guests. We look forward to having you again. yours, Grand Mercure Dubai Airport Hotel

8/10 – Goed

Veronica

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ik vind bijna alles goed,
10 nachten verbleven in juli 2022
Reactie van Ahmed op 31 jul 2022
Dear Veronica, Thank you for sharing your review following your stay with us. We are delighted to know that you had a great stay with us and it would be our pleasure to see you again soon. Best Regards, Ahmed Abbas Front Office Manager

8/10 – Goed

EJW

1 nacht verbleven in december 2021
Reactie van GrandMercureDubaiAirport op 16 dec 2021
Dear Guest, Thank you for sharing your review following your stay with us. We are delighted to know that you had a great stay with us and it would be our pleasure to see you again soon. Best Regards, Ahmed Abbas Assistant Front Office Manager

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Und hat die Unterkunft sehr gefallen. Personal sehr nett und hilfsbereit Einkaufsmöglichkeiten schnell zu erreichen und 24/7 offen. Metro nur 5 Minuten zu Fuß.
7 nachten verbleven in mei 2024
Reactie van . op 22 mei 2024
Lieber Michael, vielen Dank für Ihr positives Feedback! Wir freuen uns, dass Ihnen unser Personal und die Lage gefallen haben. Unsere 24/7 geöffneten Einkaufsmöglichkeiten und die Nähe zur Metro sind weitere Annehmlichkeiten, die wir gerne bieten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße, Grand Mercure Dubai City

6/10 – Redelijk

David, Canberra

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I arrived and specifically requested a smoke free room. Got to the room and it stunk of smoke and had no hot water. Although very clean the standard of the room was old and not really up grand mercure level. To their credit the staff responded rapidly and upgraded my room to one with Hot Water and no smell of smoke, which was nice and professional. But to be honest I probably wouldn’t come back as the maintenance management is clearly not up to scratch and for a transit hotel you want something reliable.
Reactie van . op 20 mei 2024
Dear David, We sincerely apologize for the inconvenience you faced during your recent stay. We appreciate your feedback regarding the room condition and the maintenance management. It is heartening to know that our staff promptly addressed your concerns and upgraded your room. Your comfort is our top priority, and we regret that we fell short of your expectations this time. Rest assured that we will look into the issues you raised to prevent recurrence. We value your feedback as it helps us improve. Should you reconsider, we would love to have another opportunity to provide you with a seamless experience. Warm regards, Grand Mercure Dubai City

10/10 – Uitstekend

Philippe

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The team is excellent. A quiet place near the airport or the metro. The breakfast is really good and everyone of the team is answering quickly and professionally to all your needs. Nice swimming pool. And another one at the roof. We’ll come back for sure
6 nachten verbleven in mei 2024
Reactie van .. op 17 mei 2024
Dear Philippe, thank you for your kind words. We are delighted to hear that you enjoyed our team's service, breakfast, and facilities. We look forward to welcoming you back at Grand Mercure Dubai City. Best regards, Grand Mercure Dubai City

6/10 – Redelijk

Shobhit, Singapore

Reisde met familie
Negatief: Voorzieningen
The overall stay was fine, but I didn't like the broken furniture, such as the wobbly dining table and room partition slide, which felt like it would break anytime. The service, although courteous and polite, was also very slow. I asked for the extra Tea sachets and it took almost an hour for it to be delivered to my room, and that too after a few phone calls to the reception.
2 nachten verbleven in februari 2024
Reactie van . op 17 mei 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

10/10 – Uitstekend

Mamadou

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very good hotel
13 nachten verbleven in april 2024
Reactie van . op 17 mei 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

10/10 – Uitstekend

Abdulaziz

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and clean hotel and good staff
1 nacht verbleven in mei 2024
Reactie van .. op 17 mei 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

2/10 – Ontzettend slecht

Rashad

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Voorzieningen
This is 1 star hotel
1 nacht verbleven in april 2024
Reactie van .. op 24 apr 2024
Dear Rashad, thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our guests. Warm regards, Grand Mercure Dubai City

4/10 – Matig

Khaled

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Staff was great and helpful Miss Renuka , in particular . Many thanks to her . There was a bad odor in 8th floor . I complained about it to house keeping but no response .
1 nacht verbleven in april 2024
Reactie van .. op 24 apr 2024
Dear Khaled, thank you for your feedback. We appreciate your kind words about Miss Renuka. We apologize for the issue you experienced with the odor on the 8th floor. Rest assured, we will address this promptly. Kind regards, Grand Mercure Dubai City.

8/10 – Goed

Christian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van .. op 25 apr 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

6/10 – Redelijk

Ali

Reisde met partner
Positief: Netheid
Close to airport and metro. Not too many restaurants around.
4 nachten verbleven in april 2024
Reactie van .. op 19 apr 2024
Dear Ali, thank you for your feedback. We are pleased you found our proximity to the airport and metro convenient. Regarding restaurants, we recommend exploring our in-house dining options for a delightful experience. Looking forward to welcoming you back. Best regards, Grand Mercure Dubai City

8/10 – Goed

GEORGE N, NORRIDGE

Reisde met familie
Positief: Personeel en service, voorzieningen
Excellent Staff & service, location ,The hotel is dated ,it can use some updates and remolding
8 nachten verbleven in maart 2024
Reactie van . op 5 apr 2024
Dear George N, thank you for highlighting our excellent staff, service, and convenient location. We appreciate your feedback regarding the hotel's condition. We are continuously working on updates and remodeling to enhance our guests' experience. We look forward to welcoming you back soon. Goodbye! Grand Mercure Dubai City

2/10 – Ontzettend slecht

IMRAN

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They lied for shuttle service I have to pay for pick and drop.
1 nacht verbleven in april 2024
Reactie van . op 4 apr 2024
Dear Imran, we apologize for any confusion regarding our shuttle service. Kindly note that our policy states a charge for pick-up and drop-off services. We appreciate your feedback and will strive to communicate more clearly in the future. Best regards, Grand Mercure Dubai City

8/10 – Goed

Raj Kumar

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was little disappointed as I had booked Grosvenor Suite well in advance, but I was offered two 1 BHK appartments. Moreover, one of the reasons I booked the hotel because I saw somewhere that they provide airport transfers, but I was informed that the service from airport to hotel has been discontinued. Overall, my stay was comfortable and breakfast had lot of options to choose from.
2 nachten verbleven in maart 2024
Reactie van . op 31 mrt 2024
Dear Raj Kumar, thank you for sharing your feedback with us. We apologize for the inconvenience caused regarding the room arrangement and the airport transfer service. Please note that our policies ensure accurate room allocation and service availability. We are glad to hear that you found your stay comfortable and enjoyed the breakfast options. Your satisfaction is our top priority, and we hope to welcome you back for an improved experience. Warm regards, Grand Mercure Dubai City

4/10 – Matig

kiarash

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
This hotel has been the most disappointing five-star establishment I've ever visited. Here's why: 1) The air conditioning was out of order for three out of the five days of our stay, which was particularly unbearable in Dubai's scorching heat. 2) Despite reserving a premium suite with a king bed, we were given a regular suite with a queen bed. 3) Soap liquid was missing from some of the bathrooms. 4) The shower had issues with its ceiling and paint, with paint particles falling on us during showers. However, to be fair, there were a couple of positive aspects: 1) Its proximity to the airport, though this point is debatable. 2) The cleaning services were commendable.
5 nachten verbleven in maart 2024
Reactie van . op 2 apr 2024
Dear Kiarash, Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you faced during your recent stay at Grand Mercure Dubai City. We regret the issues with the air conditioning, room type, soap availability, and shower condition you encountered. Rest assured, we have taken note of your concerns to ensure immediate rectification. We are delighted to hear that you appreciated our proximity to the airport and the commendable cleaning services. Your feedback is invaluable to us as we strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back and provide you with a much-improved stay. Warm regards, Grand Mercure Dubai City

8/10 – Goed

Catherine

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good value hotel, close to airport. Very convenient.
1 nacht verbleven in maart 2024
Reactie van . op 26 mrt 2024
Dear Catherine, thank you for your positive review! We are delighted to hear that you found our hotel to be of good value and conveniently located near the airport. We hope to welcome you back soon. Goodbye and warm regards, Grand Mercure Dubai City.

10/10 – Uitstekend

Sanjeshni

2 nachten verbleven in maart 2024
Reactie van . op 26 mrt 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

4/10 – Matig

Veerpal

Zakenreiziger
Negatief: Netheid
Not clean
14 nachten verbleven in maart 2024
Reactie van . op 23 mrt 2024
Dear Veerpal, We apologize for the inconvenience you faced regarding cleanliness. We have strict cleaning protocols in place to ensure a pristine environment for all our guests. Your feedback is valuable, and we will address this issue promptly. We hope to welcome you back soon. Best regards, Grand Mercure Dubai City.

8/10 – Goed

Ismael

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hôtel très proche de la station de métro GGIGO et le personnel est super, le petit déjeuner est bien.
9 nachten verbleven in maart 2024
Reactie van . op 18 mrt 2024
Cher Ismael, merci pour votre aimable commentaire. Nous sommes ravis de savoir que vous avez apprécié notre emplacement près de la station de métro GGIGO, ainsi que notre personnel et le petit déjeuner. Nous espérons vous accueillir à nouveau bientôt. Cordialement, Grand Mercure Dubai City.

10/10 – Uitstekend

Les

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly and attentive service
1 nacht verbleven in maart 2024
Reactie van . op 23 mrt 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

10/10 – Uitstekend

Abdallah

2 nachten verbleven in maart 2024
Reactie van . op 5 apr 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely

10/10 – Uitstekend

Mohammad Abdur

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a great stay
1 nacht verbleven in maart 2024
Reactie van . op 8 mrt 2024
Dear Mohammad Abdur, Thank you for your review and for choosing Grand Mercure Dubai City for your stay. We are delighted to hear that you had a great experience with us. Our team strives to provide exceptional service to all our guests, and we are pleased that we were able to meet your expectations. We appreciate your feedback and look forward to welcoming you back for another wonderful stay. Best regards,Grand Mercure Dubai City

10/10 – Uitstekend

Rosa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van . op 9 mrt 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

6/10 – Redelijk

Samir, St Johns

Reisde met familie
The hotel is clean but I booked this hotel based on the advertised free hotel shuttle. When I reached the airport I contacted the hotel and they said they have stopped this service back in 2023. False advertising. Big extra cost to take taxi
1 nacht verbleven in maart 2024
Reactie van . op 7 mrt 2024
Dear Samir, thank you for choosing to stay at Grand Mercure Dubai City and for sharing your feedback with us. We apologize for any inconvenience caused regarding the hotel shuttle service. We appreciate your understanding and will take your feedback into consideration for future improvements. We hope to have the opportunity to welcome you back in the future. Best regards, Grand Mercure Dubai City.

10/10 – Uitstekend

Aracelis

1 nacht verbleven in maart 2024
Reactie van . op 5 mrt 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

8/10 – Goed

Souha

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Le point négatif c’est la nourriture même le petit déjeuner vraiment c’est très juste presque j’ai rien à manger
7 nachten verbleven in februari 2024
Reactie van . op 3 mrt 2024
Chère Souha,Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous. Nous sommes désolés d'apprendre que vous n'avez pas été entièrement satisfait de notre offre alimentaire, en particulier le petit déjeuner. Votre avis est important pour nous et nous le prenons en compte. Nous ferons de notre mieux pour améliorer notre sélection de plats afin de mieux répondre à vos attentes.Nous espérons avoir l'opportunité de vous accueillir à nouveau à Grand Mercure Dubai City pour vous offrir une expérience plus agréable.Cordialement,Grand Mercure Dubai City

8/10 – Goed

Anja

6 nachten verbleven in februari 2024
Reactie van . op 23 mrt 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

10/10 – Uitstekend

Zulfiqar

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay with all the facilities of a top class hotel.
2 nachten verbleven in februari 2024
Reactie van . op 3 mrt 2024
Dear Zulfiqar, thank you for your positive review of your stay at Grand Mercure Dubai City. We are delighted to hear that you enjoyed your experience with us and that our facilities met your expectations. We hope to welcome you back soon. Best regards, Grand Mercure Dubai City.

10/10 – Uitstekend

Eric

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service from staff
5 nachten verbleven in februari 2024
Reactie van . op 3 mrt 2024
Dear Eric, thank you for taking the time to share your positive experience with us. We are delighted to hear that you received great service from our staff. Your kind words are truly appreciated. We look forward to welcoming you back to Grand Mercure Dubai City. Best regards, Grand Mercure Dubai City.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really liked Grand Mercure. I’d stay there again. The breakfasts were wonderful. Omelettes to order. Zakariyae Bensbih, the Cluster Duty Manager, was there for me all the time with my technical problems. Technicians Kasif and Brahma helped me regularly since the hotel is kind of in the 22d Century. Still, A , 5 stars. Stay here!
9 nachten verbleven in februari 2024
Reactie van . op 1 mrt 2024
Dear John, Thank you for taking the time to share your positive experience at Grand Mercure Dubai City. We are delighted to hear that you enjoyed your stay and that the breakfasts were wonderful, especially the made-to-order omelettes. We appreciate your kind words regarding our Cluster Duty Manager, Zakariyae Bensbih, and the assistance provided by technicians Kasif and Brahma. Your feedback is valuable to us, and we look forward to welcoming you back in the future. Best regards,Grand Mercure Dubai City

10/10 – Uitstekend

Yasmina

Reisde met familie
Positief: Voorzieningen
Très bel hôtel,belle prestation chambre propre et spacieuse et très bien équipée (lave linge,sèche linge,frigo, Bouilloire, cafetière etc…) je recommande
1 nacht verbleven in februari 2024
Reactie van . op 24 feb 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

8/10 – Goed

Manoj

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
Good ambience & nice food
2 nachten verbleven in februari 2024
Reactie van . op 24 feb 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

8/10 – Goed

Sara, Waldkirch

Positief: Personeel en service, staat van de accommodatie en faciliteiten
War sehr schön und sehr gemütlich
6 nachten verbleven in februari 2024
Reactie van . op 24 feb 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

10/10 – Uitstekend

Iqbal Singh

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
One of the Best experience in this hotel. Everyone is so kind and heldful. We really liked this place
4 nachten verbleven in februari 2024
Reactie van . op 24 feb 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

6/10 – Redelijk

Marwan Mohamed

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
.
5 nachten verbleven in februari 2024
Reactie van . op 24 feb 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van . op 24 feb 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

10/10 – Uitstekend

Sanjay

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van . op 24 feb 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

10/10 – Uitstekend

Jean-Francois

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel. Shuttle only in the morning
2 nachten verbleven in februari 2024
Reactie van . op 24 feb 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

6/10 – Redelijk

JEONGEUN

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van . op 24 feb 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely.

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, comfort kamer
Poor breakfast and very limited shuttle service. Good spot for the airport, restaurants close by
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 4 feb 2024
Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely appreciate your comments.Your satisfaction is our priority, and we are grateful for your valuable feedback. We look forward to the opportunity of welcoming you back on your future visits.Best regards,Hotel Management

10/10 – Uitstekend

Vincent

2 nachten verbleven in januari 2024
Reactie van Hotel Management op 4 feb 2024
Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely appreciate your comments, and we are pleased to hear about your experience.Your satisfaction is our priority, and we are grateful for your valuable feedback. We look forward to the opportunity of welcoming you back on your future visits.Best regards,Hotel Management

6/10 – Redelijk

WING SZE CHRISTINE

Reisde met partner
Negatief: Voorzieningen
2 nachten verbleven in januari 2024
Reactie van Hotel Management op 25 jan 2024
Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us. We sincerely appreciate your comments, and we are pleased to hear about your experience.Your satisfaction is our priority, and we are grateful for your valuable feedback. We look forward to the opportunity of welcoming you back on your future visits.Best regards,Hotel Management