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Beoordelingen van LEGOLAND Hotel Dubai

4 out of 5
LEGOLAND Hotel Dubai
Sheikh Zayed Rd, Dubai, Dubai

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 35 van 72 beoordelingen" "
Gastenscore: 8 - Goed. 18 van 72 beoordelingen" "
Gastenscore: 6 - Redelijk. 6 van 72 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 72 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 72 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

8,0/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Vartan

Reisde met familie en kleine kinderen
It’s a good place for kids
3 nachten verbleven in april 2024

10/10 – Uitstekend

Ahmed

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the staff makes this hotel amazing. it is amazing place and the staff is super.
1 nacht verbleven in april 2024
Reactie van Claussy Del Castillo op 24 apr 2024
Dear Ahmed, thank you for your 5 out of 5 review. We can’t wait to welcome you back to the resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 – Uitstekend

Abdul

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall very good experience, heavens for Kid
5 nachten verbleven in februari 2024
Reactie van Claussy Del Castillo op 28 mrt 2024
Hi Abdul,Thank you for taking the time to share this lovely feedback. We all look forward to having you all back!With my best regards,Claussy Del CastilloHotel Excellence & Guest Experience Manager

2/10 – Ontzettend slecht

nour

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Stained bedsheets Hotel is already expensive, buffet should be available during stay
1 nacht verbleven in februari 2024
Reactie van Claussy Del Castillo op 18 feb 2024
Dear Nour,Please accept our sincere apology for the inconvenience caused during your stay. I was concerned to read that you left the hotel very disappointed. Rest assured that these issues have been addressed and we are taking corrective actions to resolve them.Should you allow us the opportunity to restore your confidence in our services and colleagues, I will personally make sure your next stay in memorable as we all will put our effort on this respect.With my best regards,Claussy Del CastilloHotel Excellence & Guest Experience Manager

10/10 – Uitstekend

kevin

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Claussy Del Castillo op 16 jan 2024
Hi Kevin, thank you for staying with us and taking the time to share your review. We hope to see you again very soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

6/10 – Redelijk

Rawad

1 nacht verbleven in januari 2024
Reactie van Claussy Del Castillo op 16 jan 2024
Hi Rawad,Thank you for staying with us and taking the time to share your review. We can see you left a bit disappointed and that saddens us.We hope to get another opportunity to welcome you back at the hotel and ensure you have a memorable stay.With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

8/10 – Goed

AbdulHafeedh

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Best Hotel
Every thing was great except Breakfast was poor
1 nacht verbleven in januari 2024
Reactie van Claussy Del Castillo op 16 jan 2024
Dear AbdulHafeedh, thank you for your lovely review. We can’t wait to welcome you back to the resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

8/10 – Goed

B D

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overnight stay
Overall stay very good, check in very efficient and friendly. One downside was only 1 bath towel in room rest all hand towels unfortunately this wasn’t noticeable until I come out of the shower. Restaurant rather pricey.
1 nacht verbleven in december 2023
Reactie van Claussy Del Castillo op 9 jan 2024
Dear B D,Thank you for your review. Without guests such as yourself leaving feedback to us we are unable to continue to improve our service. Your feedback has been shared with our Housekeeping and Food & Beverage Teams. We look forward to welcoming you back and ensuring you have a memorable stay.With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 – Uitstekend

Abdullah

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Claussy Del Castillo op 30 dec 2023
Hi Abdullah, thank you for taking the time to share this lovely review. It was our pleasure taking care of you and your family! We can’t wait to have you all back soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 – Uitstekend

ENRIQUE

1 nacht verbleven in december 2023
Reactie van Claussy Del Castillo op 24 dec 2023
Hi Enrique, thank you for taking the time to share your amazing 10 our of 10 review! It make us so happy to know you all had a memorable stay. We cant wait to have you all back very soon. With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

8/10 – Goed

Aly

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff Best option if travelling with kids to visit Legoland Parks
2 nachten verbleven in december 2023
Reactie van Claussy Del Castillo op 19 dec 2023
Dear Aly, thank you for such lovely feedback. We can wait to have you all back at LEGOLAND Resort. With my best regards,Claussy Del CastilloHotel Excellence & Guest Experience Manager

10/10 – Uitstekend

David

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful, clean and polite 👏
Brilliant hotel, lovely and clean and brilliant for kids. All staff are polite and actually ask if everything is ok and is there anything we need. Little things like that makes this place great, iv stayed in many 5 star hotels that don’t show care towards their customers which Lego Land Hotel do. 5 stars from me 🌟 🌟🌟🌟🌟
3 nachten verbleven in november 2023
Reactie van Claussy Del Castillo op 21 nov 2023
Hello david,Thank you so much for such lovely feedback! We are all happy to know you had a memorable stay with us and are looking forward to having you all back very soon.With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Claussy Del Castillo op 1 nov 2023
Dear guest, thank you for your awesome review. We can’t wait to welcome you back to the Resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

2/10 – Ontzettend slecht

Amro

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Disappointing hotels.com - good lego
I am disappointed by hotels.com. I selected 2 adults and 2 children with ages and surprise by confirmation for only two adults! I had to pay extra at the hotel. I ask hotels.com to compensate.! Lego hotel is very good but overrated
1 nacht verbleven in oktober 2023
Reactie van Claussy Del Castillo op 24 okt 2023
Dear Amro,Please accept our sincere apology for the inconvenience caused upon your arrival. As they explained you during your check in, unfortunately your booking was done for 2 adults reason why it took long as we had to explain you the price for extra person in the room. We are glad to know you liked the hotel and hope to have an opportunity to see you again in the near future.With my best regards,Claussy Del CastilloHotel Excellence & Guest Experience Manager

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2023
Reactie van Claussy Del Castillo op 18 okt 2023
Dear Guest, thank you for your review. We can’t wait to welcome you back to the Resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

4/10 – Matig

Shadi, New York

Reisde met familie en kleine kinderen
Negatief: Personeel en service
Bad customer service Bad food
1 nacht verbleven in oktober 2023
Reactie van Claussy Del Castillo op 18 okt 2023
Dear Shadi,Please accept our sincere apology for any inconvenience you had during your stay. Should you allow us the opportunity to restore your confidence in our services and colleagues, I will personally make sure your next stay is memorable as we all will put our effort on this respect.With my best regards,Claussy Del CastilloHotel Excellence & Guest Experience Manager

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Claussy Del Castillo op 11 okt 2023
Dear guest, thank you for your review. We can’t wait to welcome you back to the Resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 – Uitstekend

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3 nachten verbleven in oktober 2023
Reactie van Claussy Del Castillo op 26 okt 2023
Dear Guest, thank you for your review. We can’t wait to welcome you back to the Resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

4/10 – Matig

Reem

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
4 nachten verbleven in augustus 2023
Reactie van Claussy Del Castillo op 31 aug 2023
Dear Reem,Please accept our sincere apology for any inconveniences you had during your stay. Should you allow us the opportunity to restore your confidence in our services and colleagues, I will personally make sure your next stay is memorable as we all will put our effort on this respect.With my best regards,Claussy Del CastilloHotel Excellence & Guest Experience Manager

10/10 – Uitstekend

Mohammed, Doha

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
great hotel for kids
2 nachten verbleven in juli 2023
Reactie van Claussy Del Castillo op 8 aug 2023
Dear Mohammed, thank you for your lovely review. We can’t wait to welcome you back to the Resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

4/10 – Matig

Julia

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
We stayed at more than few times in different Lego resorts and always had amazing experience! This time it was different and hotel is definitely overpriced for the very little services that you getting. Lady at check-in made us wait for 1hr before giving us the room key, even the room was ready! Instead of offering us to go sleep after a long flight! Down side is pool is only open until 6pm and it should be open until 10pm because music was playing all night around the pool and made it difficult to sleep. Food quality is super bad at the morning breakfast, almost nothing to feed your kids except ice-cream and yougurt! Check out was even worse, called for the bell boy over 5 times and waited almost 2 hrs! Ended up getting the bags to the elevaror myself only to find out that they were out of service/being tested. So we waisted 2 hrs of our precious vacation time waiting in the room instead of enjoying the water park! Spoke to the Manager Gaurav but did not get anything for our lost time exept sorry...but after i walked away he chases me and offered Lego park entrace for the same day for free. It did not make much difference because the park was only open till 6pm and by the time we finished with check out process close 2p! Should have offered to discount the room or offered an exta night..did not happen! Stayaway...
1 nacht verbleven in juli 2023
Reactie van Claussy Del Castillo op 28 jul 2023
Dear Julia,Frist of all let me apologize for the inconveniences you had during your stay. I have shared your feedback with the respective departments, and we will take immediate action to ensure this from not happening again.On behalf of all of us here at LEGOLAND Hotel, please accept our most sincere apologies and do not hesitate to contact me directly if there is anything I can do to regain your confidence.With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

2/10 – Ontzettend slecht

LOK FUNG TERANZ

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2023
Reactie van Claussy Del Castillo op 8 aug 2023
Dear Lok,Please accept our sincere apology for any inconvenience you had during your stay. We hope to get another opportunity to restore your confidence in our hotel and services. With my best regards,Claussy Del CastilloHotel Excellence & Guest Experience Manager

8/10 – Goed

Humaid

1 nacht verbleven in juli 2023
Reactie van Claussy Del Castillo op 28 jul 2023
Dear Humaid, thank you for your review. We look forward to have you back at the hotel! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

6/10 – Redelijk

Adnan

Reisde met familie en kleine kinderen
Below expectations services and much lower than why we used to have in Dubai standards for 4 stars hotels … and for the value of money
1 nacht verbleven in juli 2023
Reactie van Claussy Del Castillo op 28 jul 2023
Dear Adnan, Thank you for your review. Without guests such as yourself leaving feedback to us we are unable to continue to improve our service. Your feedback has been shared with the respective departments. We look forward to welcoming you back and ensuring you love our menu.With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great
Amazing Stay 👏 thank you
1 nacht verbleven in juli 2023
Reactie van Claussy Del Castillo op 28 jul 2023
Dear guest, thank you for your awesome review. We can’t wait to welcome you back to the Resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 – Uitstekend

Simon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent choice for the kids
1 nacht verbleven in juni 2023
Reactie van Claussy Del Castillo op 28 jul 2023
Hi Simon, thank you for taking the time to share your review. We can’t wait to welcome you back to the Resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 – Uitstekend

Mohammed

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2023
Reactie van Claussy Del Castillo op 20 jun 2023
Dear Mohammed, thank you for your lovely review. We can’t wait to welcome you back to the Resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

6/10 – Redelijk

PEDRO N

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
3 nachten verbleven in juni 2023
Reactie van Claussy Del Castillo op 20 jun 2023
Dear Pedro, thank you for your review. It saddens us to wee that we did not meet your expectations. We hope we can get another opportunity to welcome you back to the Resort soon. With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 – Uitstekend

Dianne

1 nacht verbleven in juni 2023
Reactie van Claussy Del Castillo op 28 jul 2023
Dear Dianne, thank you for your lovely review. We can’t wait to welcome you back to the Resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 – Uitstekend

Mazin

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great trip with the kids!
Great experience with the family, hotel was really nice and decently priced. Overall I was satisfied with everything. The only area of improvement would be the breakfast, food quality wasn’t the best.
2 nachten verbleven in mei 2023
Reactie van Claussy Del Castillo op 16 mei 2023
Dear Mazin,Thank you for taking the time to share your lovely review! And thank you for your pointed feedback, we will share it with our Food & Beverage Department so they can take the necessary actions. We hope to welcome you and the rest of the family back again to LEGOLAND Hotel Dubai. With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

8/10 – Goed

Firas

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2023
Reactie van Claussy Del Castillo op 3 mei 2023
Dear Firas, thank you for your 4* review. We can’t wait to welcome you back to the Resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 – Uitstekend

Lior

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in april 2023
Reactie van Claussy Del Castillo op 14 apr 2023
Hi Lior, thank you for staying with us and taking the time to share your 5* review. We hope to see you again very soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 – Uitstekend

liron

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
perfect to kids, staff are really nice
3 nachten verbleven in maart 2023
Reactie van Claussy Del Castillo op 14 apr 2023
Dear Iiron, thank you for your lovely review. We can’t wait to welcome you back soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

8/10 – Goed

lyova

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
hotel for children, food is not that good
2 nachten verbleven in maart 2023
Reactie van Claussy Del Castillo op 14 apr 2023
Dear Iyova, Thank you for staying with us and sharing your feedback, we have sent it with the respective department. Looking forward to have you all back! With my best regards, Claudia Del Castillo Hotel Excellence & Guest Experience Manager

10/10 – Uitstekend

PAUL

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay for families
We stayed one night and it was amazing for the kids. I think I would go crazy if I stayed longer. The kids played on the indoor playground, parents had drinks, very fun. Staff was great with kids and service. Lots of activities after and before parks function. Dining options limited as food is typical for attractions. We did enjoy some vegetarian options at the hotel restaurant.
1 nacht verbleven in maart 2023
Reactie van Claussy Del Castillo op 29 mrt 2023
Hi Paul, thank you for taking the time to share this lovely review. It was our pleasure taking care of you and your family! We are very happy to know your kids had a FUN-tastic stay. We can’t wait to have you all back soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

8/10 – Goed

DONGYONG

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My daughter really likes the hotel. Kids activities are great.
2 nachten verbleven in maart 2023
Reactie van Claussy Del Castillo op 23 mrt 2023
Hi Dongyong, thank you for taking the time to share this lovely review. It was our pleasure taking care of you and your family! We are very happy to know your daughter had a FUN-tastic stay and enjoyed the activities! We can’t wait to have you all back soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

2/10 – Ontzettend slecht

Sami

Reisde met familie
Negatief: Personeel en service
Complementary tickets
Complementary tickets terms for legoland are not clear till you do the booking then they send you the details that you will be eligible for either water park or lego land which was disappointing as the booking was non refundable… lack if transparency in booking.
1 nacht verbleven in maart 2023
Reactie van Claussy Del Castillo op 17 mrt 2023
Hi Sami,Please accept our apologies for the disappointment you had with the park tickets. People booking with us one night are entitled to single access to any 1 park at LEGOLAND Dubai Resort (choice of LEGOLAND Dubai or LEGOLAND Water Park). Guests staying for 2 nights are entitled to 2-time access to both parks at LEGOLAND Dubai Resort (LEGOLAND Dubai and LEGOLAND Water Park). Guests staying for 3 nights and more get unrestricted access to all parks at Dubai Parks & Resorts (LEGOLAND Dubai, LEGOLAND Water Park, Bollywood Parks and Motiongate Dubai).The complementary tickets are given depending on the amount of people you have booked for. As we explained to you upon arrival, your booking had extra 6 people reason why we weren’t able to assist with the tickets.Once again, please accept our most sincere apologies and do not hesitate to contact me directly if there is anything I can do to regain your confidence in our hotel Claudia.delcastillo@legoland.aeWith my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

2/10 – Ontzettend slecht

tagreed

Reisde met familie
Negatief: Personeel en service
Terrible service for overpriced stay
Terrible service and no response from customer service about my complaint. I have booked the room with free water park access AND 2 tickets for amusement park however the amities as well as hotels.com didn’t provide the two amusement park tickets
1 nacht verbleven in maart 2023
Reactie van Claussy Del Castillo op 7 mrt 2023
Dear Tagreed, Firstly, I would like to thank you for taking the time to write this review and at the same time, we would like to personally apologize for not meeting your expectation during your stay. As mentioned to you by our Reservations Team, we do not have any booking with 2 park access if the guest is staying for one night only. On February 27th at 19:18 you also received an email from Expedia, explaining that “Guests staying for 1 night are entitled to single access to any 1 park at LEGOLAND Dubai Resort (choice of LEGOLAND Dubai or LEGOLAND Water Park)". We would have loved to upsell your tickets to a 2 parks one, but checking with the person that did you check-in and check-out, she mentioned there was no complaint nor requests about having this done.We are deeply sorry if you feel you weren’t explained this properly by Reservations and Front Office Supervisors. We hope you will come back, and we all will ensure you have a memorable stay. With my best regards,Claussy Del CastilloHotel Excellence & Guest Experience Manager

10/10 – Uitstekend

Garrettson

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was helpful. I would recommend to anyone with kids to stay if they are going to Lego land land lots of activities through out the day for the kids.
3 nachten verbleven in februari 2023
Reactie van Claussy Del Castillo op 28 feb 2023
Hi Garrettson, thank you for taking the time to share this lovely review. It was our pleasure taking care of you and your family! We are very happy to know your kids had a FUN-tastic stay and enjoyed all our activities! We can’t wait to have you all back soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

8/10 – Goed

Melissa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing experience with small kids
Nice parks, good food, very clean and amazing decoration at the hotel and friendly staff.
1 nacht verbleven in februari 2023
Reactie van Claussy Del Castillo op 28 feb 2023
Hi Melissa, thank you for staying with us and taking the time to share your review. We hope to see you again very soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 – Uitstekend

YOUSEF, Hawalli

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Every thing was as expected
4 nachten verbleven in januari 2023
Reactie van Claussy Del Castillo op 2 feb 2023
Hi Yousef, thank you for your lovely review. We can’t wait to welcome you back to the Resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

6/10 – Redelijk

JEONG HO

1 nacht verbleven in januari 2023
Reactie van Claussy Del Castillo op 2 feb 2023
Hi Jeong, thank you for staying with us and taking the time to share your review. If you would like to discuss more about your stay, please feel free to contact me. I apologize in advance for any inconvenience you had and will like to know what happened for you not to leave satisfied. Looking forward to hearing from you soon and we all hope to see you again! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 – Uitstekend

Dibesh

1 nacht verbleven in januari 2023
Reactie van Claussy Del Castillo op 2 feb 2023
Dear Dibesh, thank you for your lovely review. We can’t wait to welcome you back to the Resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 – Uitstekend

MOUSTAFA

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely place friendly people and very very nice stay
Reactie van Claussy Del Castillo op 5 jan 2023
Hi Moustafa, thank you for taking the time to share this lovely review. It was our pleasure taking care of you and your family! We can’t wait to have you all back soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 – Uitstekend

jaehyung

1 nacht verbleven in november 2022
Reactie van Claussy Del Castillo op 2 jan 2023
Dear Jaehyung, thank you for your lovely review. We can’t wait to welcome you back to the Resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

8/10 – Goed

Stewart

1 nacht verbleven in september 2022
Reactie van Claussy Del Castillo op 2 jan 2023
Hi Stewart, thank you for staying with us and taking the time to share your review. We hope to see you again very soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

8/10 – Goed

RAJESH

1 nacht verbleven in september 2022
Reactie van Claussy Del Castillo op 2 jan 2023
Hi Rajesh, thank you for staying with us and taking the time to share your review. We hope to see you again very soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 – Uitstekend

Yamna

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2022
Reactie van Claussy Del Castillo op 2 jan 2023
Hi Yamna, thank you for taking the time to share this lovely review. It was our pleasure taking care of you and your family! We are very happy to know your kids had a FUN-tastic stay! We can’t wait to have you all back soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

8/10 – Goed

Abduwahab

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in augustus 2022
Reactie van Claussy Del Castillo op 2 jan 2023
Dear Abduwahab, thank you for your review. We can’t wait to welcome you back to the Resort soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager

10/10 – Uitstekend

Haytham

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing family hotel. Special shout out to the play area staff.. they are amazing and super nice to the kids. Very clean rooms and comfortable beds. My only comment is that the swimming pool should be open for later hours.
2 nachten verbleven in maart 2022
Reactie van Claussy Del Castillo op 2 jan 2023
Hi Haytham, thank you for taking the time to share this lovely review. It was our pleasure taking care of you and your family! We are very happy to know your kids had a FUN-tastic stay and enjoyed our play area! We can’t wait to have you all back soon! With my best regards, Claussy Del Castillo Hotel Excellence & Guest Experience Manager