It's pretty unfortunate when such a great modern property isn't kept in tip top cleanliness and that the service is mediocre.
I was really pleased to be upgraded. However, on arrival, there were no slippers - I called and was told it'll be sent right away, they arrived 45 minutes later. The next day, I discover there are no kitchen amenities (coffee, spoons...etc.) I had to call for that. I discovered that the drain in the shower is full of disgusting hair, I complained to the reception, I went out, came back, housekeeping had cleaned the room, but not the drain still (gross). The following day, I needed to use the iron, found that it's sticky. I complained, nothing was done.
Breakfast was pretty average.
Bed is comfortable, the rooms are really nice.
Too bad that housekeeping and front office complaints are not managed appropriately. I wrote all this because I was promised several times things will be addressed and nothing happened.