Executive suite, 1 tweepersoonsbed met slaapbank, terras | 1 slaapkamer, een minibar, een kluis op de kamer
Beschikbaarheid controleren

Beoordelingen van Novotel Bur Dubai

4 out of 5
Novotel Bur Dubai
Dubai Healthcare City, Dubai

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 71 van 132 beoordelingen" "
Gastenscore: 8 - Goed. 41 van 132 beoordelingen" "
Gastenscore: 6 - Redelijk. 10 van 132 beoordelingen" "
Gastenscore: 4 - Matig. 8 van 132 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 2 van 132 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Kaoutar

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Prima hotel, helaas niet goed kunnen uitrusten door smalle bed en slechte matras.
7 nachten verbleven in januari 2024
Reactie van Samira Khrichfa op 22 jan 2024
Dear Kaoutar,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we are taking appropriate measures to address the problem of bed mattress and prevent future occurrence.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thanks & Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai

10/10 – Uitstekend

giovanni

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Samira Khrichfa op 18 mei 2024
Dear Giovanni,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

8/10 – Goed

Arun

Negatief: Personeel en service
3 nachten verbleven in april 2024
Reactie van Samira Khrichfa op 4 mei 2024
Dear Arun,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

8/10 – Goed

Camalin

Negatief: Netheid, personeel en service
ok
2 nachten verbleven in maart 2024
Reactie van Samira Khrichfa op 21 apr 2024
Dear Camalin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

10/10 – Uitstekend

salah

2 nachten verbleven in april 2024
Reactie van Samira Khrichfa op 15 mei 2024
Dear Mr. Kamel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

10/10 – Uitstekend

Mohammad

2 nachten verbleven in april 2024

10/10 – Uitstekend

Badeya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Samira Khrichfa op 16 apr 2024
Dear Badeya,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

8/10 – Goed

NAGA BALAJI

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Service from representatives were excellent. Special mention to chef Prince. He was kind and interactive. Overall great experience!
4 nachten verbleven in maart 2024
Reactie van Samira Khrichfa op 5 apr 2024
Dear Naga,Thank you for your fantastic review following your recent stay at Novotel Bur Dubai. Pleased to know you found the property to be gracious and well-appointed without pretense. This is so necessary in order to feel comfortable and at home away from home. All of our Heartists especially Chef Prince will be happy to know that you are satisfied with the service. It will serve as an encouragement for all of us. Looking forward to your next visit with us.Kind Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai

4/10 – Matig

Mirna

Zakenreiziger
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
My company booked for me a room in the smoking section because the hotel was full. However, I am sure that this level of smoking is not safe or even acceptable. The smell of the entire floor even before i get to my room is terrible. I got very sick and asked the hotel receptionists three times to change my room as i couldnt breathe anymore, but they didnt even bother to help. they kept saying "sorry ma'am the hotel is full" . honestly it was SOOO bad that I had to check out earlier than the nights i booked, and went to sleep at another place.
4 nachten verbleven in februari 2024
Reactie van Samira Khrichfa op 5 apr 2024
Dear Mirna,Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai

6/10 – Redelijk

Michael

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The area is fairly quiet without many places to eat but it is close the metro station with access elsewhere. It's very safe outside and not far from World Trade Centre, Burf Khalifa or Deira It's a typical Novotel as we have in Europe, perhaps slightly more luxurious. The staff are pleasant and helpful.
6 nachten verbleven in februari 2024
Reactie van Samira Khrichfa op 10 mrt 2024
Dear Michael,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thanks & Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai

10/10 – Uitstekend

Dominique

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice staff and welcoming environment
1 nacht verbleven in februari 2024
Reactie van Samira Khrichfa op 21 feb 2024
Dear Dominique,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Thanks & Regards,Samira KhrichfaGeneral ManagerNovotel Bur Dubai

4/10 – Matig

Willem

Zakenreiziger
Negatief: Netheid, personeel en service
5 nachten verbleven in februari 2024
Reactie van Samira Khrichfa op 21 feb 2024
Dear Willem,Thank you for taking the time to share your experience regarding your stay at the Novotel Bur Dubai. We can see from the rating that you have encountered some issues during your stay, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customers.Kind Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai

10/10 – Uitstekend

Kasthuri

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Na
6 nachten verbleven in januari 2024
Reactie van Samira Khrichfa op 6 feb 2024
Dear Kasthuri,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

8/10 – Goed

Paras

Positief: Netheid, personeel en service
8 nachten verbleven in december 2023
Reactie van Samira Khrichfa op 6 feb 2024
Dear Paras,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

6/10 – Redelijk

Paul

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
staff was a mixed bag. generally nice but communication was poor over the phone in particular. found it difficult to get a good night sleep due to bed and room temperature (mine was warm and others in our group had it too cold). had an issue with laundry not being returned in time which resulted in needing to have front desk scramble so that i could have it in time for my flight.
3 nachten verbleven in januari 2024
Reactie van Samira Khrichfa op 27 jan 2024
Dear Paul,Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. As discussed with my colleagues Sherif, please rest assured that we are taking appropriate measures to address the problems you shared and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai

10/10 – Uitstekend

Ali

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
13 nachten verbleven in januari 2024
Reactie van Samira Khrichfa op 22 jan 2024
Dear Ali,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

8/10 – Goed

Stephen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location of the property was ideal in relation to distance from the airport and proximity to a medical facility I was visiting. The one area for improvement was the check-in experience. Even though I was checking in at 3:20 a.m. following a delayed flight, the representative who checked me in was not at all welcoming and seemed distracted with other concerns.
1 nacht verbleven in januari 2024
Reactie van Samira Khrichfa op 14 jan 2024
Dear Stephen,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we are taking appropriate measures to address the problem of your Check In experience and prevent future occurrence.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thanks & Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai

8/10 – Goed

Muktar, Jigjiga

6 nachten verbleven in december 2023
Reactie van Samira Khrichfa op 13 jan 2024
Dear Mukhtar,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

10/10 – Uitstekend

volkan

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Samira Khrichfa op 13 jan 2024
Dear Volkan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

8/10 – Goed

Job

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in november 2023
Reactie van Samira Khrichfa op 13 jan 2024
Dear Job,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

6/10 – Redelijk

Zyra Mia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Visit with Family for Dubai Business Trip
Overall it's good however they need to improve customer service, food service during breakfast, and initiative.
2 nachten verbleven in november 2023
Reactie van Samira Khrichfa op 10 dec 2023
Dear Zyra Mia,Thank you for taking the time to share your experience regarding your stay at the Novotel Bur Dubai. We can see from the rating that you have encountered some issues during your stay, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Samira KhrichfaHotel Manager Novotel Bur Dubai

10/10 – Uitstekend

JUNDUCK

6 nachten verbleven in november 2023
Reactie van Samira Khrichfa op 10 dec 2023
Dear Junduck,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

8/10 – Goed

Antonio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Samira Khrichfa op 10 dec 2023
Dear Antonio,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

8/10 – Goed

Gurpreet Singh

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2023
Reactie van Samira Khrichfa op 21 nov 2023
Dear Gurpreet ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

8/10 – Goed

mamoud

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2023
Reactie van Samira Khrichfa op 12 nov 2023
Dear Mamoud,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Samira Khrichfa op 25 okt 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

2/10 – Ontzettend slecht

Dhirendra

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in oktober 2023
Reactie van Samira Khrichfa op 14 okt 2023
Dear Dhirendra,Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Samira KhrichfaHotel Manager Novotel Bur Dubai

8/10 – Goed

Mojtaba

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
worthed the price!
2 nachten verbleven in september 2023
Reactie van Samira Khrichfa op 21 okt 2023
Dear Mojtaba,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Thanks & Regards,Samira KhrichfaHotel ManagerNovotel Bur Dubai

10/10 – Uitstekend

Tatyana

Positief: Staat van de accommodatie en faciliteiten
Good
12 nachten verbleven in september 2023
Reactie van Samira Khrichfa op 26 sep 2023
Dear Tatyana,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thanks & Regards,Samira KhrichfaHotel Manager Novotel Bur Dubai

10/10 – Uitstekend

Barbara

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Buono
1 nacht verbleven in september 2023
Reactie van Samira Khrichfa op 20 sep 2023
Dear Barbara,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thanks & Regards,Samira KhrichfaHotel Manager Novotel Bur Dubai

10/10 – Uitstekend

Mahesh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Grace was my receptionist ans she was awesome. Very polite and helpful. Staff are vdery nice and professiona;. Great experience
4 nachten verbleven in juni 2023
Reactie van Samira Khrichfa op 30 jun 2023
Dear Mahesh,We are grateful for your kind review following your stay at Novotel Bur Dubai. Glad to read that your overall experience was a success and that you enjoyed your stay with us. Our dedicated Heartists especially Grace will be so happy to read your posting and to learn that they exceeded your expectations. Looking forward to another occasion of your visit.Kind Regards,Samira KhrichfaHotel Manager Novotel Bur Dubai

10/10 – Uitstekend

Yuliya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean and comfortable Close to airport
9 nachten verbleven in mei 2023
Reactie van Samira Khrichfa op 10 jun 2023
Dear Yuliya,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Thanks & Regards,Samira KhrichfaHotel ManagerNovotel Bur Dubai

4/10 – Matig

Anant

Positief: Netheid
1 nacht verbleven in februari 2023
Reactie van Samira Khrichfa op 20 mrt 2023
Dear Anant,Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Samira KhrichfaHotel Manager Novotel Bur Dubai

10/10 – Uitstekend

kalmoe

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in februari 2023
Reactie van Samira Khrichfa op 9 mrt 2023
Dear Kalmoe,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

8/10 – Goed

Abdulaziz

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Good overall
Location was good for my work, friendly staff, clean
3 nachten verbleven in februari 2023
Reactie van Samira Khrichfa op 19 feb 2023
Dear Abdulaziz,We are grateful for your kind review following your stay at Novotel Bur Dubai. Glad to read that your overall experience was a success and that you enjoyed your stay with us. Our dedicated Heartists will be so happy to read your posting and to learn that they exceeded your expectations. Looking forward to another occasion of your visit.Kind Regards,Samira KhrichfaHotel Manager Novotel Bur Dubai

8/10 – Goed

GIAN PAOLO

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Struttura moderna. Zona comoda per me, ma forse non per tutti. Il personale non molto attento e meno presente. Ci siamo presentati mattina presto per ritardi vari e c'era praticamente un solo incaricato alla reception e nessun altro.
8 nachten verbleven in januari 2023
Reactie van Samira Khrichfa op 9 feb 2023
Dear Gian Paolo,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

10/10 – Uitstekend

Richard

2 nachten verbleven in januari 2023
Reactie van Bruno Debray op 19 jan 2023
Dear Richard,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bruno DebrayGeneral Manager Novotel Bur Dubai

8/10 – Goed

sergio

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Un bel hotel, pulito e tenuto bene. Personale molto disponibile e gentile. Ottima colazione. È un po’ fuori dal centro e dai punti d’interesse, ma vicino alla metro.
Reactie van Bruno Debray op 12 jan 2023
Dear Sergio,Thank you for taking the time to share your experience to us following your stay at Novotel Bur Dubai. Your feedback is very valuable to us and encouraging to our hardworking team who genuinely cares about making our guests feel welcome and comfortable. It was a pleasure to have you with us and we look forward to welcoming you again at our hotel.Sincerely,Bruno DebrayGeneral Manager Novotel Bur Dubai

10/10 – Uitstekend

Vijay

6 nachten verbleven in december 2022
Reactie van Bruno Debray op 8 jan 2023
Dear Vijay,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bruno DebrayGeneral Manager Novotel Bur Dubai

6/10 – Redelijk

Mohammed Abbas

Zakenreiziger, Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Unhelpful and rude staff
Reactie van Bruno Debray op 10 jan 2023
Dear Mohammed,Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problem you had with the staff and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Bruno DebrayGeneral Manager Novotel Bur Dubai

10/10 – Uitstekend

INDRI

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place close to Metro. Use metro in Dubai.
Reactie van Bruno Debray op 8 jan 2023
Dear INDRI,We are grateful for your kind review following your stay at Novotel Bur Dubai. Glad to read that your overall experience was a success and that you enjoyed your stay with us. Our dedicated Heartists will be so happy to read your posting and to learn that they exceeded your expectations. Looking forward to another occasion of your visit.Kind Regards,Bruno DebrayGeneral Manager Novotel Bur Dubai

8/10 – Goed

Ron

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Family trip to Dubai
The hotel is family friendly. No real issues. The maintenance person that cleaned our room was great, Mr Abdul Kalam , he deserves all the thanks for cleaning and taking care of us always with a smile. Breakfast was just OK, no coffee machine as you would expect, and the bread was dry and old never fresh for 4 days! but there was a verity of things to choose from. It is worth the money and the location is not bad from Airport and city center. The Palm Island is far, but it was OK just plan your time a head because of traffic. Must download Careem App ( green smile Icon) for taxi services, in English and easy to use. Save time and money!! That is a must, all taxi and Uber use it, don't use the USA Uber app it will be much more expensive.
4 nachten verbleven in december 2022
Reactie van Bruno Debray op 8 jan 2023
Dear Ron,Thank you for choosing Novotel Bur Dubai as your preferred hotel in Dubai and we were delighted to have you with us.We are indeed very pleased with the way you described your experience at the Novotel and such commendable remarks make us extremely proud of the kind of service we cater to our discerning guests. Thank you for appreciating our hospitality, facilities and most of all, our Heartists.Thank you so much for your valuable feedback.We hope that on your next travel to the city, the Novotel Bur Dubai, will be your destination again as we look forward to welcoming you back.Kind Regards,Bruno DebrayGeneral Manager Novotel Bur Dubai

6/10 – Redelijk

Abdelkarim

Positief: Netheid
Negatief: Comfort kamer
A éviter, problème d’isolation
Aucune isolation entre les chambres et on entend le bruit dans le couloir comme si on était dans la chambre
5 nachten verbleven in december 2022
Reactie van Bruno Debray op 1 jan 2023
Dear Abdelkarim,Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Bruno DebrayGeneral Manager Novotel Bur Dubai

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was good
This is a good standard Novotel. No fuss rooms, clean and everything works. The bathroom is super clean. Beds are good. The room is not the largest, but the layout is very efficient, so I would not say they are too small. It met my expectation from the Novotel brand.
1 nacht verbleven in november 2022
Reactie van Bruno Debray op 1 dec 2022
Dear Michiel,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thanks & Regards,Bruno DebrayGeneral Manager Novotel Bur Dubai

10/10 – Uitstekend

YUJIRO, Yokohama

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2022

10/10 – Uitstekend

subash

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
nice hotel, clean , but half board and full board has lots of riders, very limited options for food, no buffet, you can only have one starter, one main dish and one sweet, qualtity is aslo not adequate very limited !! break fast has good options and there is buffet -so it is good.
1 nacht verbleven in november 2022
Reactie van Bruno Debray op 1 dec 2022
Dear Subash,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thanks & Regards,Bruno DebrayGeneral Manager Novotel Bur Dubai

10/10 – Uitstekend

Jasdeep

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location, close to metro. Staff was accommodating and friendly!
Reactie van Bruno Debray op 4 nov 2022
Dear Jasdeep,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Thanks & Regards,Bruno DebrayGeneral Manager Novotel Bur Dubai

6/10 – Redelijk

Hind

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Does the job
Checked in around mid night it was a last minute booking to escort family member in the hospital. Check in was ok in speed and attitude. My room was 428 facing the road and other hospital. No better surroundings anyhow mind this hotel is located in the health city surrounded by hospitals Room was good in size and clean Tv was good Bed was comfortable Unfortunately no bathrobe Bathroom small but clean Basic amenities available Breakfast was basic and too busy, quality needs improvement Self Parkings are too small Hotel in general is very good for a short business trip
1 nacht verbleven in oktober 2022
Reactie van Bruno Debray op 29 okt 2022
Dear Hindali,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I wish you could have asked the team for bathrobe and extra amenities as dental kit, slippers etc... as we provide upon guest requests, Please rest assured that we are taking appropriate measures to address the problem of breakfast quality and prevent future occurrence.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thanks & Regards,Bruno DebrayGeneral Manager Novotel Bur Dubai

8/10 – Goed

mohammad

Parking is amazing easy and clean
2 nachten verbleven in oktober 2022
Reactie van Bruno Debray op 29 okt 2022
Dear Mohammad,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bruno DebrayGeneral Manager Novotel Bur Dubai

10/10 – Uitstekend

Georg

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in oktober 2022
Reactie van Bruno Debray op 21 okt 2022
Dear Georg,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bruno DebrayGeneral Manager Novotel Bur Dubai