Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 13 van 97 beoordelingen" "
10 - Uitstekend
13
Gastenscore: 8 - Goed. 30 van 97 beoordelingen" "
8 - Goed
30
Gastenscore: 6 - Redelijk. 19 van 97 beoordelingen" "
6 - Redelijk
19
Gastenscore: 4 - Matig. 14 van 97 beoordelingen" "
4 - Matig
14
Gastenscore: 2 - Ontzettend slecht. 21 van 97 beoordelingen" "
2 - Ontzettend slecht
21
6,4/10
Netheid
6,2/10
Personeel en service
6,0/10
Voorzieningen
5,8/10
Staat van de accommodatie en faciliteiten
7,0/10
Milieuvriendelijkheid
Beoordelingen
2/10 – Ontzettend slecht
K.
19 feb 2018
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worst hotel experience ever
I would never ever in my life recommend this hotel to anyone. No hot water, leakages and the staff doesn’t care. Stay away from this hotel if you would like to enjoy your stay in Dubai. Be warned!!
K.
2 nachten verbleven in februari 2018
Reactie van PRAKASH op 22 feb 2018
WE ARE VERY VERY SORRY SIR
4/10 – Matig
Karimullah
31 jan 2024
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Over all it is far from standard
Karimullah
2 nachten verbleven in januari 2024
6/10 – Redelijk
Samir
20 jul 2023
Positief: Netheid, personeel en service
Overall it's not bad however a few things to note prior to staying here: First, after you check in, they keep your passport for the duration of your stay UNLESS you pay 130 dhs then they will give it back to you. Second, if you're facing the entrance side aka Nihal Hotel it's going to be noisy every night due to the number of cars that pass by that area as well as the night club within Nihal Hotel. They also seem to be doing renovations within the hotel on all floors so the smell of paint and noise will also be there. Lastly there is a nightclub downstairs and they play loud music every night as well, so if you're a light sleeper make sure to get at least the 4th floor but 6th and 7th floor would be ideal.
Samir
28 nachten verbleven in juni 2023
2/10 – Ontzettend slecht
Mohamed
22 feb 2023
Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
Loud music at night, terrible shower.
Mohamed
1 nacht verbleven in februari 2023
8/10 – Goed
Stewart
26 sep 2022
Positief: Personeel en service, comfort kamer
Transit through Dubai for 1 night
This is one of those places that you get what you pay'd for, its that's simple.
I arrived at 6am and was simply in need af a places to get 4 or 5 hrs sleep, it's close to the airport and so cheap cost me about 120AED or £22 through Hotels.com.
It was all I needed so I can't commit on noise levels during the night.
Staff even at 6am where good and after a quick shower I was out like a light.
Bathroom is dated and not very clean but shower is hot and good pressure.
Bed sheets where clean but had signs of heavy use.
I was allowed a late checkout with no extra charge, I also indulged in an hours massage at the Spa on the 7th floor, conveniently located next to my room.
I would have no problems staying here for a night's transit though Dubai again.
Thank you ORCHID HOTEL.
Stewart
1 nacht verbleven in september 2022
10/10 – Uitstekend
ERLI
8 sep 2022
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ótima. Recomendo.
Bom atendimento. Localização excelente. Ar condicionado. Confortável. Frigobar no quarto. Chaleira elétrica. Elevador. Possui bar, restaurante e um local de balada. Se não gosta de barulho, atente-se a pedir um quarto nos andares superiores. Mas recomendo o hotel.
ERLI
8 nachten verbleven in juli 2022
4/10 – Matig
Oliver, Carnegie
7 sep 2022
Negatief: Personeel en service
They have two clubs in the hotel, and both are loud until 4am (!!!!) in the morning. Even in the 6th floor i couldnt sleep.
Oliver
5 nachten verbleven in augustus 2022
8/10 – Goed
Geverifieerde reiziger
29 feb 2020
Positief: Staat van de accommodatie en faciliteiten
Geverifieerde reiziger
1 nacht verbleven in februari 2020
10/10 – Uitstekend
Geverifieerde reiziger
28 feb 2020
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great customer service and every thing was perfect
Geverifieerde reiziger
6 nachten verbleven in februari 2020
Reactie van Dianne Manlugon Front Office Supervisor op 1 mrt 2020
Dear Guest,
Thank you for sharing your valuable feedback. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai.
10/10 – Uitstekend
Qamar
Zakenreiziger
21 feb 2020
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Qamar
4 nachten verbleven in februari 2020
Reactie van Prakash op 22 feb 2020
Dear Sir,
Thank you very much for your feed back welcome again & again to our hotel so,we will try to give you more service.
8/10 – Goed
Geverifieerde reiziger
19 feb 2020
Positief: Netheid
Ok but atmosphere was not good
Geverifieerde reiziger
1 nacht verbleven in februari 2020
Reactie van Prakash op 19 feb 2020
Dear Guest,
Thanks for your feed back and we will try to to improve your suggestions
6/10 – Redelijk
Geverifieerde reiziger
Zakenreiziger
2 feb 2020
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Room, not bad, environment not good for business person.
Geverifieerde reiziger
2 nachten verbleven in januari 2020
Reactie van Dianne Manlugon Front Office Supervisor op 1 mrt 2020
Dear Guest,
Thank you for sharing your valuable feedback. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai.
2/10 – Ontzettend slecht
Geverifieerde reiziger
30 jan 2020
Geverifieerde reiziger
3 nachten verbleven in januari 2020
6/10 – Redelijk
mark
30 jan 2020
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
a good hotel/prime location with a couple minuses
This is my second time staying at the Orchid hotel in Al Rigga. I’m a solo traveller visiting many friends and family in Dubai. Pros: the hotel is close to the airport, and the location is PRIME. very close to the metro station, hundreds of restaurants at the main al rigga street which is a 3 min walk from the hotel lobby, 2 grocery stores nearby, and the hotel is generally clean. CONS: 1. there is an indian night club that opens from 10pm to 3 am and i got situated in the the 4th floor and you can hear loud music till dawn. always request for 6th or 7th floor which were my floors on my first stay there for a quieter sleep. 2. TRAVELLERS beware: DUBAI is an open city and you can have female guests up in your rooms. there is ONE specific receptionist there that will tell you that you cannot have guests visiting you and will tell you that you have to pay for a room rate to have a woman come up with you (forgot his name, but you’ll know him when you see him) he’ll claim it’s the rules but to me it was just his way to get a kickback or bribe by you having to pay a room rate for a female guest. there is a night club in the lobby and lots of couples go in and out so DO NOT GIVE WAY to these receptionists. UAE thrives on tourism and the last thing they want is to anger people staying in their hotel so tell these guys to leave you alone. other than that my stay was pleasant, the remainder of the staff were nice and cleaning person was very good and took care of the room.
mark
14 nachten verbleven in januari 2020
Reactie van Riazul hasan op 1 feb 2020
thank you for your recent stay at our hotel Orchid and it is a pleasure to receive your feedback through Trip Advisor about your experience with us. We are delighted to know that you have been one of our frequent guests and positively hopeful to regain your patronage following the inconvenience during your last stay.
I have noted the points raised by you and will definitely look into it.
Thank you once again for choosing to stay with us and we all look forward to welcoming you back.
warm regards
Riazul Hasan
Operation Manager
2/10 – Ontzettend slecht
Rehan, Karchi
21 jan 2020
Negatief: Staat van de accommodatie en faciliteiten
Not come to this property again,its my worst experience, everything so sl expansive even food and drinks
Rehan
1 nacht verbleven in januari 2020
Reactie van Riazul Hasan op 22 jan 2020
Thank you for your stay with us and feed back, we are sorry hear that you find us expensive but this is to bring your kind notice that our rates are very reasonable as compare to other hotels in the area you can verify.
Thank you again for the feed back.
warm regards
Riazul Hasan
Operation Manager
6/10 – Redelijk
Geverifieerde reiziger
Reisde met partner
20 jan 2020
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I’ve stayed here previously 10+ years ago and I must say it didn’t have that smell in the rooms as before, however the bath tub, floor and wall tiles were the same as then bathroom. Tiles were chipped and broken in places and lots of mould around the bath. Steam room was out of use and the pool wasn’t available either. If you like staying up till early hours of the morning then that’s fine because at this hotel music is very loud till 3 am every morning. I was not happy I could here it even on the 4th floor. I was offered a room on the next floor. House keeping was done every morning, leaving the rooms clean and smelling fresh. Clean hotel over all but it’s a shame it still has the very old bathroom furniture full of mould.
Geverifieerde reiziger
7 nachten verbleven in januari 2020
Reactie van Riazul Hasan op 21 jan 2020
Thank you for taking the time to provide us feedback. We regret to hear about your recent stay experience and we sincerely apologize for any inconvenience caused.
The hotel being almost 20 years old has indeed some challenges in some of the rooms, which may have not met your expectations.
We will certainly look at areas where we can improve on
however glad to read that you find the House keeping efficient, Once again, thank you for your time and we look forward to an opportunity to welcome you back in the near future.
Thank you
warm regards
Riazul Hasan
Operation Manager
6/10 – Redelijk
Geverifieerde reiziger
18 jan 2020
This property need to be updated and the photos of the property does not represent the actual product.
Geverifieerde reiziger
1 nacht verbleven in januari 2020
8/10 – Goed
Benedicta
12 jan 2020
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was a nice
Benedicta
8 nachten verbleven in januari 2020
Reactie van Dianne Manlugon Front Office Supervisor op 1 mrt 2020
Dear Guest,
Thank you for sharing your valuable feedback. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai.
6/10 – Redelijk
Jane, New York
Reisde met partner
11 jan 2020
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bathroom always leaked.
Staff was friendly though
Jane
15 nachten verbleven in augustus 2019
8/10 – Goed
Geverifieerde reiziger
Zakenreiziger
1 dec 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not bad
Many technical problems at beginning but got there towards the end
Slightly loud at night especially if your in 2nd or 3rd floor because if the club
But would stay there again
Geverifieerde reiziger
5 nachten verbleven in november 2019
Reactie van Dianne Manlugon op 21 dec 2019
Dear Guest,
Thank you for sharing your valuable feedback. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel in spite of the technical issue that was encountered in the beginning. Rest assured that the said issue has been addressed to the concerned department and get altered.Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai.
10/10 – Uitstekend
Aniko
26 nov 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Aniko
9 nachten verbleven in november 2019
Reactie van DIANNE op 1 dec 2019
Dear Guest,
Thank you for sharing your valuable feedback. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai.
4/10 – Matig
Geverifieerde reiziger
22 nov 2019
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Geverifieerde reiziger
5 nachten verbleven in november 2019
Reactie van Dianne Manlugon op 21 dec 2019
Dear Valued Guest,
Greetings!
Kindly accept our sincere apology for the dissatisfaction and inconvenience caused to you. We deeply regret to know that you have had a less than satisfactory stay here with us and, you did not experience exemplary hospitality at Orchid Hotel,Dubai.We are committed to and do try very hard to provide a delightful experience for each and every of our guests. As such, this issue has been addressed and shared with our team for immediate improvement to prevent a recurrence. The comfort and satisfaction of our guests is our top priority and I sincerely apologize for your experience Once again, thank you for sharing your valuable comments and I hope that you will trust in our commitment to continually strive to improve on delivering the highest levels of service and hospitality.
4/10 – Matig
Geverifieerde reiziger
15 okt 2019
Geverifieerde reiziger
4 nachten verbleven in oktober 2019
Reactie van Arun Kumar op 16 okt 2019
Dear Guest,
Thank you for your valuable feedback.
We request you to let us know the areas where we did not meet your expectations so that we can take the necessary steps to elevate the overall experience.
We hope to welcome you again.
10/10 – Uitstekend
MASLINDADEE, Brunei
Reisde met familie
10 okt 2019
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good location..not really far with the metro station..staffs are really helpful
MASLINDADEE
2 nachten verbleven in oktober 2019
Reactie van Arun Kumar op 16 okt 2019
Dear Guest,
Thank you for your valuable feedback & appreciating our services.
We look forward to welcome you again.
2/10 – Ontzettend slecht
Geverifieerde reiziger
Reisde met familie
9 okt 2019
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The receptionist was rude and incompetent. The girl with the braces spoke to us rudely and dismissively. Bathroom is dirty and the sheets. I will never go back to that hotel again.
Geverifieerde reiziger
1 nacht verbleven in oktober 2019
Reactie van Arun Kumar op 16 okt 2019
Dear Guest,
Thank you for your valuable feedback. It is with regret that we note there were some areas which did not meet your expectations.
The gaps that your feedback has highlighted have been noted by our concern team and we assure you that necessary steps will be taken to elevate the overall experience.
We hope to welcome you again.
2/10 – Ontzettend slecht
Geverifieerde reiziger
8 okt 2019
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very bad hotel experience, rude employees, overally not happy with this stay. Next time will be avoidef at all costs!
Geverifieerde reiziger
2 nachten verbleven in oktober 2019
Reactie van Arun Kumar op 16 okt 2019
Dear Guest,
Thank you for your valuable feedback. It is with regret that we note there were some areas which did not meet your expectations.
The gaps that your feedback has highlighted have been noted by our concern team and we assure you that necessary steps will be taken to elevate the overall experience.
We hope to welcome you again.
8/10 – Goed
Geverifieerde reiziger
4 okt 2019
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Geverifieerde reiziger
6 nachten verbleven in september 2019
Reactie van Dianne Manlugon op 7 okt 2019
Dear Guest,
Thank you for sharing your valuable feedback. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai.
8/10 – Goed
Geverifieerde reiziger
22 sep 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Orchid
All was ok, withouth problems, cleanservice good, what I want, alls make it, really good, services ok, don't try restaurant cos I was still out, and eaiting in other places, but servants was very helpfull.thnx
Geverifieerde reiziger
10 nachten verbleven in september 2019
Reactie van Dianne op 26 sep 2019
Dear Valued Guest,
Thank you for your appreciation, We will see you in your next visit.
Thank you.
Kind Regards,
Dianne
10/10 – Uitstekend
Geverifieerde reiziger
18 sep 2019
Geverifieerde reiziger
1 nacht verbleven in september 2019
Reactie van Dianne op 19 sep 2019
Dear Guest,
Thank You for the valuable feedback! Your heart-warming appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits.
Warm Regards,
Dianne
8/10 – Goed
johziane
14 sep 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely
Espetacular
johziane
4 nachten verbleven in september 2019
Reactie van Dianne op 15 sep 2019
Dear Ms.Johziane,
Greetings!!!
Thank you for sharing your appreciative feedback. It is always a pleasure to receive positive assessment and we are delighted to read your gracious compliments about the hotel along with the warm and friendly service by our team members. The entire team is also thrilled to see their service being appreciated in this forum. We thank you once again for your recommendation and for such a delightful review and look forward to the pleasure of your continued visits.
Warm Regards,
Dianne Manlugon
Front Office Supervisor
4/10 – Matig
Geverifieerde reiziger
8 sep 2019
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Geverifieerde reiziger
1 nacht verbleven in september 2019
Reactie van Dianne op 9 sep 2019
Thank you for your feedback!
10/10 – Uitstekend
Geverifieerde reiziger
5 sep 2019
Geverifieerde reiziger
1 nacht verbleven in september 2019
Reactie van Dianne op 7 sep 2019
Dear Valued Guest,
Greetings!!! Thank you for your review. It is a delight to note your compliments for our product, facilities and on our hospitality. Your heart-warming praise and appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits.
Warm Regards,
Dianne
Front Office Supervisor.
8/10 – Goed
Geverifieerde reiziger
16 aug 2019
Geverifieerde reiziger
7 nachten verbleven in augustus 2019
Reactie van DIANNE op 17 aug 2019
Dear Valued Guest,
Greetings!!!
Thank you for your review. It is a delight to note your compliments for our product, facilities and on our hospitality. Your heart-warming praise and words of appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits.
Warm Regards
Dianne
Front Office Supervisor.
10/10 – Uitstekend
Geverifieerde reiziger
15 aug 2019
Geverifieerde reiziger
1 nacht verbleven in augustus 2019
Reactie van DIANNE op 17 aug 2019
Dear Valued Guest,
Greetings!!!
Thank you for your review. It is a delight to note your compliments for our product, facilities and on our hospitality. Your heart-warming praise and words of appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits.
Warm Regards
Dianne
Front Office Supervisor.
2/10 – Ontzettend slecht
Mwffak
31 jul 2019
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
أسوا مافيه الأفريقي الأمن الذي يقف عند باب المصعد غير محترم
Mwffak
3 nachten verbleven in juli 2019
8/10 – Goed
Carlos
30 jul 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Confortable
Good hotel, friendly staff very attentive, great location
Carlos
1 nacht verbleven in juli 2019
Reactie van Dianne op 31 jul 2019
Dear Valued Guest,
Greetings!!!
Thank you for your review. It is a delight to note your compliments for our product, facilities and on our hospitality. Your heart-warming praise and words of appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits.
Warm Regards
Dianne
Front Desk Supervisor
6/10 – Redelijk
Geverifieerde reiziger
5 jul 2019
Geverifieerde reiziger
2 nachten verbleven in juni 2019
Reactie van Sanchit Bhargava op 10 jul 2019
Dear Valued Guest,Greetings! Kindly accept our sincere apology for the dissatisfaction and inconvenience caused to you. We deeply regret to know that you have had a less than satisfactory stay here with us and, you did not experience exemplary hospitality at Orchid Hotel,Dubai.We are committed to and do try very hard to provide a delightful experience for each and every of our guests. As such, this issue has been addressed and shared with our team for immediate improvement to prevent a recurrence. The comfort and satisfaction of our guests is our top priority and I sincerely apologize for your experience Once again, thank you for sharing your valuable comments and I hope that you will trust in our commitment to continually strive to improve on delivering the highest levels of service and hospitality.
10/10 – Uitstekend
Delowar
19 apr 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Delowar
1 nacht verbleven in april 2019
Reactie van Sanchit Bhargava op 19 apr 2019
Dear Valued Guest, Greetings!!! Thank you for your review on Expedia.com. It is a delight to note your compliments for our product, facilities and on our hospitality. Your heart-warming praise and words of appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits.
10/10 – Uitstekend
K
18 apr 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
K
4 nachten verbleven in april 2019
Reactie van Sanchit op 18 apr 2019
Thank You for the valuable feedback. And hope to see you soon back.
8/10 – Goed
Kabiru Muhammad
7 apr 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Kabiru Muhammad
1 nacht verbleven in april 2019
Reactie van Sanchit Bhargava Supervisor op 7 apr 2019
Dear Guest, Thank you for choosing to stay with us and sharing the feedback. We look forward to welcome you soon.
2/10 – Ontzettend slecht
Hatim
23 feb 2019
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hatim
2 nachten verbleven in februari 2019
Reactie van orchid hotel op 26 feb 2019
Dear sir,
Thanks for your reviews we will try to improve our more service and
6/10 – Redelijk
Nour Eddin
12 feb 2019
Business trip
Good location
Nour Eddin
6 nachten verbleven in februari 2019
Reactie van Anuj op 18 feb 2019
Dear Mr. Nour,
Greetings!!! Thank you for your review. It is a delight to note your compliments for our product, facilities and on our hospitality. Your heart-warming praise and words of appreciation have been received with humble gratitude and genuine delight by all of us at the hotel. We constantly strive to provide our guests with a memorable service experience and I am happy that we were able to deliver this to you. The team and I look forward to your continued visits.
Warm Regards,
Anuj Baliyan Duty Manager
8/10 – Goed
Geverifieerde reiziger
27 jan 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geverifieerde reiziger
1 nacht verbleven in januari 2019
Reactie van Amit op 27 jan 2019
Dear Guest,
Thank you for choosing to stay with us and sharing the feedback. We look forward to welcome you soon.
4/10 – Matig
christopher
9 jan 2019
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I recommend no one to stay their the advertising f
I would never stay in this Hotel again even if you offered a free weeks stay due the smell the area the noise and I was the wrong color and not catered for in 5he breakfast and getting woke up at 03.30 in the morning by other guest on the same floor is not my kind of hotel
christopher
3 nachten verbleven in januari 2019
Reactie van Prakash op 12 jan 2019
Dear Guest,
Thank you for your valuable time taken to complete the tripadvisor comments about your recent stay with us.
We regret to note that the room allocated to you was not up to your expectations especially your comments regarding noise occurs by other guest.
Please be assured that we have taken the necessary actions to rectify the same and ensure this will not recur for our guests. Your concerns have been brought up to the concerned department head and have been looked into very seriously.
I am sure if you have brought this to the Duty manager at that time an immediate action could have been taken as we take utmost care to serve our guests.
We look forward to welcoming you back to Orchid Hotel again in the near future.
Best Regards,
Orchid Hotel
8/10 – Goed
Reza
1 dec 2018
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was great, just the music of the night club was crazy loud at nights.
Reza
5 nachten verbleven in november 2018
Reactie van Amit op 4 dec 2018
Dear Guest,
We appreciate you taking time out of your busy schedule to share your experience with us. We thank you for appreciating the hotel services and also have taken note your complain of loud music of night club.
We look forward to welcome you soon.
4/10 – Matig
Geverifieerde reiziger
15 okt 2018
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stinky room. Bad bed. Old toilet. Noisy. Indian club downstairs vibrations nonstop from club.
Geverifieerde reiziger
1 nacht verbleven in oktober 2018
Reactie van Orchid Hotel op 28 okt 2018
Dear Valued Guest,
Thank you for taking the time to provide your feedback of your recent stay. On behalf of the entire team I would like to apologize that your experience was not up to your expectations. Feedback is an essential tool that we use in our business to ensure that we constantly monitor and align our operations to the expectations of our valued guests. We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve. Rest assured the issues that have been raised will be taken up with the sections concerned and you will see the improvements on your next visit. We look forward to welcome you back on your next visit.
Warm Regards,
Orchid Hotel
2/10 – Ontzettend slecht
Moein, Dubai
10 mrt 2018
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very bad Hotel
The Hotel very bad and the reception very tough and tactless.they want 20$ additional from me.
This hotel should be remove from expedia .
Moein
1 nacht verbleven in maart 2018
Reactie van prakash op 23 sep 2018
Dear sir,.
we are very sorry for that we will try to improve
10/10 – Uitstekend
Semiha
3 jan 2018
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Semiha
4 nachten verbleven in december 2017
Reactie van prakash op 7 jan 2018
Thank you very much
6/10 – Redelijk
Sven, Melbourne Australia
22 sep 2017
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
First time in Dubai
I think it lived very well to the expextations you have on a 3 star hotel
Sven
2 nachten verbleven in september 2017
Reactie van Vikram op 13 nov 2017
Dear Mr.Sven, Thank you for sharing your valuable feedback on Expedia. It was a privilege to have you stay with us at the Orchid, Dubai. We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our guests. We value your patronage and look forward to welcoming you back at the Orchid, Dubai. Regards, Vikram Adetya Tanwar Operations Manager