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Beoordelingen van Palette Royal Reflections Hotel and Spa Dubai

4 out of 5
Palette Royal Reflections Hotel and Spa Dubai
Al Jadaf - 1, BurDubai, Dubai

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 33 van 159 beoordelingen" "
Gastenscore: 8 - Goed. 48 van 159 beoordelingen" "
Gastenscore: 6 - Redelijk. 43 van 159 beoordelingen" "
Gastenscore: 4 - Matig. 17 van 159 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 159 beoordelingen" "

7,2/10

Netheid

6,8/10

Personeel en service

6,6/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

6,4/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Hendrikus

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not returnable
you have to pay complte stay direct at checkin, No TV control, Lighting switch dint work, Floor in the room was dirty, AC dont react on temp setting. water pressure shower low. reception personal not client friendly. will not go back later to this hotel.

6/10 – Redelijk

Edwin, Goes

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Goed hotel slechte service
Hotel is goed. Maar het hotel ligt op een bouwterrein waar volop gebouwd wordt. Hierdoor zijn een leuk uitzicht en de voorzieningen buiten het hotel niet aanwezig. Hotelpersoneel is vriendelijk maar geven niet de service die je zou verwachten. Schone handdoeken moesten we zelf om vragen en die kregen we zelfs na 2 keer vragen pas. Ook onze hotelkamerkaart was 2 keer geblokkeerd. Hotelpersoneel heeft ons niet verteld over mogelijkheden voor ander vervoer dan de door hun te reserveren taxi's. Auto huren vanuit het hotel werd een drama. Na 3 keer het verzoek en 3 keer wachten dat men de huurauto zou komen brengen hebben we het hele gebeuren afgeblazen. Ook werden er kosten voor het nuttigen van repen chocolade uit de minibar bij ons in rekening gebracht. Terwijl deze niet eens aanwezig waren in de minibar. Na duidelijk aangeven dat dit niet klopte gaven ze ons geld terug. Kortom hotel en ook zeker het ontbijtbuffet zijn zeker goed, locatie van het hotel ten op zichte van het centrum en de klantvriendelijkheid van het hotelpersoneel is slecht.

6/10 – Redelijk

matt

Positief: Personeel en service
Nicely designed poorly executed
The hotel itself is pretty nice, but many things that are advertised aren't there. There is no Italian restaurant, there is no sushi bar, and there is no sports bar. The restaurant only serves a fairly limited buffet, and since the surroundings of the hotel are all construction sites going elsewhere for dinner or a drink requires taking a cab. The hotel is nicely designed and the rooms are comfortable enough, but the build quality is poor and looks like it will come apart quickly.

2/10 – Ontzettend slecht

R.L.E.T., Amsterdam

Positief: Netheid
Negatief: Personeel en service, comfort kamer
Waardeloos hotel veel geluid en slechte voorzienin
Hoe kunnen ze een nieuw hotel zo waardeloos maken?! Super gehorig, zowel de buren, de boven buren en de airco (die je zelf niet kan uitzetten). Zwembad is super klein, totaal geen zon en geen bedjes, wifi werkt slecht, ontbijt was beperkt en koud, kamer klein en locatie een bouwput die zelfs de taxichaufffeur niet kende. Alles is wel nieuw en erg schoon hoewel verlichting kapot was en airco ook beperkt bedienbaar was. No way dat ik hier ooit terug kom!

6/10 – Redelijk

Ahmed

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2021

10/10 – Uitstekend

Marie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2021

4/10 – Matig

Ryan

Reisde met partner
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
I ignored the low rating this hotel had, thinking it will be fine as it is a 4 star in Dubai. But it really was below average. Check in only took cash, so i had to go out walking looking for a machine while i was tired. The hotel laundry wanted cash too. And when i asked could i pay at check out they told me no. Back out walking to the machine. My room was claustrophobic and not in great condition. Things like the smoke alarm was just placed on the table next to a square hole which the wiring went into. The staff were not rude or unfriendly but i did have to make follow up calls to reception, asking where things were that i had previously asked for. There was a very strong floral smell in the dark suffocating corridors, as if they were covering a worse smell. The room was pretty cheap though and I think if this hotel was a 3 star then i would consider the quality more acceptable
2 nachten verbleven in november 2021

2/10 – Ontzettend slecht

Nasser Saeed

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It wasn't up to the expectations
5 nachten verbleven in augustus 2021

8/10 – Goed

Abderezak

11 nachten verbleven in juli 2021

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was fine, A/C was cool, did not use room service or restaurant, a couple of snags: Wifi allows only 1 login at a time, no proper chair in the room, only low & wide lounge chair. Good value for money overall.
1 nacht verbleven in juli 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Never again
Very disappointing on everything. Only bed and bed sheets were good in Tokio room.
2 nachten verbleven in december 2020

8/10 – Goed

catherine

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2020

8/10 – Goed

Ibtisam

Positief: Netheid, comfort kamer
1 nacht verbleven in februari 2020

8/10 – Goed

Dave, Bolton

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property itself is fine, staff helpful, bed comfortable, breakfast ok. Room a little bit small, but ok, no hot water without switching heater switch on to warm it up, not great, and the local mosque waking us up at around 5am, not pleased! But overall not too bad.
1 nacht verbleven in februari 2020
Reactie van The Management. op 22 feb 2020
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to have you back soon. Yours sincerely, The Management.

6/10 – Redelijk

Guillaume, Paris

Reisde met een groep
Je suis resté une moitié de nuit donc je ne peux pas donner un avis objectif
1 nacht verbleven in januari 2020
Reactie van Management op 5 feb 2020
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to have you back soon. Yours sincerely, The Management.

8/10 – Goed

Saeed

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2020
Reactie van Management op 5 feb 2020
Thanks for staying with us. We appreciate your feedback and we look forward to welcoming you back in the future. Yours sincerely, The Management.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2019

8/10 – Goed

Nawal

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2019
Reactie van Farah Latiff op 22 jul 2019
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon.

8/10 – Goed

Lalaine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juni 2019
Reactie van The Management. op 22 jul 2019
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nothing amazing ...just its a 2 star hotel not even 3 The rooms so so so small....how come they accept 3 in the room ....the fit one and only one....if you have your bag then you cannot even move inside the room .....
4 nachten verbleven in april 2019
Reactie van Management op 8 mei 2019
Thanks for staying with us. We appreciate your feedback and we look forward to welcoming you back in the future.

10/10 – Uitstekend

ASHRAF

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
هادى وجميل
3 nachten verbleven in april 2019

10/10 – Uitstekend

majid

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
الاستجمام و الراحه
كانت الاقامه جدا رائعه
2 nachten verbleven in januari 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was lovely. The staff at the, reception, restaurant, room service, all were more than happy to assist. Never had a problem. I asked for a room change once and within a minute I was taken to see another room, which was better & bigger at no extra charge. The supermarket next door is a god send. Clean rooms everyday and a daily top up of the tea & coffee and water water bottles..!oved my stay there and will definitely be going back.
5 nachten verbleven in maart 2019
Reactie van The Management. op 3 apr 2019
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon.

2/10 – Ontzettend slecht

Moe, Canada

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Probably one of my worst overall experiences in a hotel. The staff is rude (which is a surprise since Dubai usually has the best customer service). There is no sauna as advertised, the steam room was broken, the pool was closed until a sandstorm came and then they opened it and the shisha lounge was closed every time i tried to use it. There was a sand storm during my stay. I asked them to clean my room but unfortunately there was alot of dust still in the room. Again the customer service was horrible. It is extremely deceiving that this hotel has a 4 star rating. I would strongly discourage anyone coming here if they want a good experience in Dubai.
7 nachten verbleven in maart 2019
Reactie van The Management op 3 apr 2019
We’re sorry you were unhappy. Rest assured that your feedback has been shared with the team. Thank you for letting us know and we look forward to the opportunity of welcoming you back in the future.

10/10 – Uitstekend

Saeed

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2019
Reactie van Management op 13 mrt 2019
We are pleased to know your stay with us was so well enjoyed. Thank you for the wonderful review and we hope to have you back soon. Y

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2019
Reactie van The Management op 13 jan 2019
We are pleased to read that overall you enjoyed your stay with us. Thank you for sharing your feedback and we look forward to welcoming you back in the future.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Improved a lot, friendly and fast responsing staff makes the stay amazing
4 nachten verbleven in december 2018
Reactie van Management op 19 dec 2018
Thank you for staying with us. We sincerely appreciate your feedback and we look forward to welcoming you back in the near future.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everyday this hotel improves in all the ways, one day it will be a leading hotel in Dubai
2 nachten verbleven in december 2018
Reactie van The Management op 12 dec 2018
Thank you for sharing such lovely a review. Your kind words regarding your experience have been shared with the team. We would love to see you back again soon.

6/10 – Redelijk

Waleed

Negatief: Netheid, personeel en service
2 nachten verbleven in november 2018
Reactie van The Management op 5 dec 2018
We appreciate your time taken to share your feedback. Thank you for staying with us and we look forward to the opportunity of welcoming you back in the future.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
As usual good hotel, friendly staff, quick service but the only problem is that not being cleaned well, this time bedsheet was dirty when they changed it
4 nachten verbleven in november 2018
Reactie van The Management. op 5 dec 2018
We appreciate your time taken to share your feedback. We sincerely apologized that we failed to meet your expectations. Rest assured that your comment has been shared with the team. Thank you for staying with us and we look forward to the opportunity of welcoming you back in the future.

8/10 – Goed

Taan, Dubai

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Its not bad in general, very friendly staff, good location in the heart of dubai
3 nachten verbleven in november 2018
Reactie van Management op 28 nov 2018
We are pleased to read that overall you enjoyed your stay and we appreciate your feedback. Thank you for the kind review and we look forward to welcoming you back in the future.

10/10 – Uitstekend

قط, Japan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
あまり広くはありませんが、おしゃれなお部屋で、ロケーションも抜群です。スタッフの方もとても親切でした。
2 nachten verbleven in november 2018
Reactie van Management op 22 nov 2018
Many thanks for the lovely review, we are delighted that you enjoyed your stay with us and we look forward to welcoming you back soon.

8/10 – Goed

Taan, Dubai

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
The only bad thing is the cleaning, hotel rooms are not being cleaned well and last time found a used toothbrush and toothpaste
1 nacht verbleven in november 2018
Reactie van Management op 22 nov 2018
Thank you for the review of your experience at Reflections Hotel. We sincerely apologize for the shortcoming and inconvenience experienced. Please be assured that your comment has been shared with the team to prevent such issue in the future. Once again thank you for sharing your feedback and thereby giving us the opportunity to enhance our service quality.

8/10 – Goed

Taan, Dubai

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
They don’t clean properly, always i found non cleaned areas in the room and non clean mugs and spoon. Last stay i got shocked when i found that they put a used toothbrush and paste!!!!!!!! Used one
2 nachten verbleven in november 2018
Reactie van Management op 22 nov 2018
We are extremely concerned and disheartened in reading your feedback. Please accept our sincere apologies for the shortcomings and inconvenience experienced. Please be assured that your comment has been shared with the team to prevent such issue in the future. We look forward to the opportunity of welcoming you back in the future.

8/10 – Goed

Ryan

Positief: Personeel en service, comfort kamer
Home away from Home
Me and my fiancé stayed at this hotel regularly since 2016 from when it was 3*, so its been a while.. Always find ourselves back because of the great service especially from reception Pandey and the filipino ladies (sorry if i forget names)who have been around ever since. The staff are all really friendly and helpful actually. The room design is amazing and all different, love the fact it has a bath however water temperature is a big issue as most times you can't get cold water after using the hot water.. Not very far off from main areas in the city which is good in terms of moving around. Food is good and reasonably priced.. TV channels though have always been a issue besides news noo english channels literally.. Wifi isnt great too, rooms maintenance is ok much better now as a 4*. Pool is really small not worth a visit and gym is small too, aswell poorly equipped.. Before it had few restaurant options and a bar whereas now you limited to only 1 however there is 24hr room service. Nevertheless will continue as a regular guest
2 nachten verbleven in oktober 2018
Reactie van Management op 15 nov 2018
Thank you for the lovely review. It’s such a pleasure to hear that you very much enjoyed your stay with us. Your thoughtful feedback is very much appreciated We look forward to seeing you again soon.

8/10 – Goed

Mohammad, UAE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Rate used to be good before november, affordable and good for short time stay
2 nachten verbleven in september 2018
Reactie van Management op 15 nov 2018
We appreciate your feedback. Thank you for staying with us and we look forward to welcoming you back in the near future.

4/10 – Matig

Geverifieerde reiziger

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
7 nachten verbleven in oktober 2018
Reactie van Management op 7 nov 2018
We’re sorry you were unhappy. Rest assured that your feedback has been shared with the team. Thank you for letting us know and we look forward to the opportunity of welcoming you back in the future.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Netheid
Everything is great except cleaning and cleaners who don’t clean properly and every time i go there I complain that the room is not cleaned well
4 nachten verbleven in oktober 2018
Reactie van The Management op 17 okt 2018
We sincerely appreciate your feedback. Your comment regarding the cleaning has been shared with the concerned team to improve on. Please accept our sincere apologies for the inconvenience experienced. We hope we will be able to welcome you back in the future.

10/10 – Uitstekend

Sirwan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in september 2018
Reactie van The Management op 3 okt 2018
Thanks for the lovely review. We are glad that you enjoyed your stay and we look forward to having you back again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awesome stay, nice hotel and staff Friendly and clean
3 nachten verbleven in september 2018
Reactie van The Management op 9 sep 2018
It’s great to hear that you enjoyed your stay with us. Thank you for the great review and we look forward to hosting you again soon.

10/10 – Uitstekend

Rashid

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
فندق بصراحه من الاخر وايد حلو
رائعته جدا
1 nacht verbleven in augustus 2018
Reactie van The Management op 9 sep 2018
It’s great to hear that you enjoyed your stay with us. Thank you for the great review and we look forward to hosting you again soon.

4/10 – Matig

Lavinia

Negatief: Comfort kamer
not a good area and very noisy around there , construction going on! plus there is a mosque as well! the price was good tho, but the breakfast was horrible! is not worth buying it overall u pay cheap u get cheap
1 nacht verbleven in augustus 2018
Reactie van The Management op 16 aug 2018
We sincerely appreciate your feedback. Your comment regarding the Breakfast has been shared with the team and we'll be working on it the best to get improved. We hope we will be able to welcome you back in the future.

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Bad experience
2 nachten verbleven in juli 2018
Reactie van The Management op 9 aug 2018
We appreciate your feedback. Please accept our sincere apologies for the shortcomings and inconvenience experienced. Rest assured that your comment has been shared with the team. We hope we will be able to welcome you back in the future. Yours sincerely, The Management

6/10 – Redelijk

T, Tajikistan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Close to the airport, in the midst of other hotels
Rooms were small but tidy and clean. VERY reasonable last minute rates. The Restaurant was pretty average, half of the a la carte menu was not available. What food was available was OK though.
1 nacht verbleven in juli 2018
Reactie van The Management op 25 jul 2018
We appreciate your feedback. Your comment regarding the menu has been shared with the team to look into it. We apologize for any inconvenience caused in this respect. We hope we will be able to welcome you back in the future. Yours sincerely, The Management

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Value for money
There are areas of improvement, and it would be great if they consider it. But on the other hand, it is nice compare to the cost (Good value for money).
2 nachten verbleven in juli 2018
Reactie van The Management op 12 jul 2018
Dear Valued Guest, Thank you for taking the time for the review. We are pleased that overall you enjoyed your stay with us. We look forward to welcoming you back in the near future.

8/10 – Goed

OumQ

Positief: Comfort kamer
Hôtel proche des commodités et du centre. Personnel gentil. Mosquée juste en face. Dommage que les espaces communs soient mixtes.
19 nachten verbleven in mei 2018
Reactie van The Management op 5 jul 2018
Dear Valued Guest, Thank you for sharing your review. We are pleased to read that overall you enjoyed your stay with us.

8/10 – Goed

Farzia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Decent stay if you have a car to roam around
Hotel is not a huge one but it's okay for the amount we paid. Swimming pool is too small, hours are not good for the roof top lounge, they closes at 6pm. Seriously! Location is not good if you don't have a car. No local restaurant in walk in distance. Interior of the room is nice.
Reactie van The Management op 13 mei 2018
Dear Ms. Farzia, Thank you for sharing your review. We appreciate your feedback. Please rest assured that we’ve taken your comments in a constructive way to further improve our services. We look forward to the opportunity of welcoming you back in the future.

10/10 – Uitstekend

ALI

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van The Management op 13 mei 2018
Thank you for the great review. We highly value our guests’ feedback and your comment about your recent experience with us is greatly appreciated. We hope to welcome you back again soon.

10/10 – Uitstekend

ALI

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van The Management op 13 mei 2018
We are extremely pleased to read that you had a great stay with us. Thank you for the wonderful review and we hope to see you again in the near future.

10/10 – Uitstekend

Khalid

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van The Management op 13 mei 2018
Thank you for the lovely review. We are so glad to hear that you enjoyed your stay with us and we look forward to seeing you again soon.