I originally read the reviews and was not too sure about this hotel but as we wanted a connecting room (family), this seemed to be the best option within the Diera location, so we went with it. When we arrived at the hotel, we were unavke to get the room before 11am unless we paid some money, however they did let us leave our luggage and come back later. We got the room and noticed no extra beds for the kids, however upon discussion with Daisy, she organised an extra bed and no other charge was added to the room, as we had already discussed this with the hotel before our arrival. Once there the room was cleaned everyday and alll the facilities were operational including AC, Wifi, fridge and hot water. So overall would recommend this hotel to families and couples. The breakfast was very nice too, as i wss looking for feedback on this too. Hope this helps other travelers.