Pros: clean, contemporary, close to the airport, centrally located, attentive housekeeping staff.
Cons: money hungry, poor customer service, tiny gym, very small pool area, mediocre breakfast.
As other Expedia users may know, when booking a package (flight and hotel), the number of people you book for the flight will automatically be the number of people that is booked for the hotel. Well, the first time I booked with Studio M I was flying alone and meeting my husband in Dubai. I called Millennium hotels to inform them that my hotel booking is for 2 not one. They told me “no problem, just notify reception when you check-in, there are no additional fees”. I checked-in with no issue and enjoyed my stay. This second time, I booked the trip for three. My mom’s flight was switched so she was arriving the day after my daughter and I. I told reception that my husband and mom will be meeting us so there is a total of 4 people. Reception said, “no problem”. The day before our check-out, as we are eating the “free” breakfast, a restaurant staff approached me to tell me that I need to pay for the additional people because my reservation is only for 2. I explained to him, then went to reception. They realized my booking was for 3 originally, and left it alone. I thought it was settled but when I returned to my room reception called me and gave me every excuse under the sun why I needed to pay for 1guest. It was frustrating to know that they were ok losing a repeat guest over 40AED.