Thanks for your reply

Thank you for your comments.

Thanks for your feedback, we will take on board what you have said.

Hi Nick, Thanks for your review. It would of been easier if you had of contacted us whilst at the property and we would of fixed any problems you had. We do have a maintenance team that are available for issues like this. I suggest that the next time you book you dont suffer in silence and complain after the fact but get in touch and let us try and help fix or solve any issues you might have.

Kellie Cereola, Thanks for your comments, even being that the are incorrect. Firstly let me respond to your review by saying that you booked our property for your clients. You contacted us asking for key info even though we sent this info to you the morning previous. You gave an incorrect phone number while booking and we had difficulty contacting you as you were up the mountains or something. Secondly had you not left your clients standing around the property for over an hour and a half your clients might of been in a better mood. I mean basic customer service is needed on your part when dealing with clients. If I was left standing at the side of the road for an hour and a half you could be assured that I would be really angry as well. Thirdly we said that we would go to the property within the hour of communicating with yourself and address any issues your clients had. Upon arrival we discovered that your clients had left. Lastly you booked this on behalf of your clients. How much did you charge your clients for such a bad service. We have managed this property now for over 3 years and for us this is a first. Shows what kind of a person leaves such a review knowing full well they are in the wrong. So my advice to would be travellers stay away from Kellie Cereola travel agent as she will no doubt leave you at the side of the road. Regards Brucey

Hi, Thanks for your review. We take on board your comments and will try to address your concerns. Thanks for booking with us.