Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 621 van 1004 beoordelingen" "
10 - Uitstekend
621
Gastenscore: 8 - Goed. 234 van 1004 beoordelingen" "
8 - Goed
234
Gastenscore: 6 - Redelijk. 83 van 1004 beoordelingen" "
6 - Redelijk
83
Gastenscore: 4 - Matig. 40 van 1004 beoordelingen" "
4 - Matig
40
Gastenscore: 2 - Ontzettend slecht. 26 van 1004 beoordelingen" "
2 - Ontzettend slecht
26
9,0/10
Netheid
9,2/10
Personeel en service
8,6/10
Voorzieningen
8,6/10
Staat van de accommodatie en faciliteiten
8,8/10
Milieuvriendelijkheid
Beoordelingen
10/10 – Uitstekend
Elizabeth
Reisde met partner
29 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Favorite place to stay
Elizabeth
3 nachten verbleven in april 2024
Reactie van Jessie op 30 apr 2024
Elizabeth, thank you for your review! We are SO glad to hear our hotel is your favorite place to stay! We appreciate your comments and look forward to welcoming you again!
10/10 – Uitstekend
Lester
Reisde met partner
29 apr 2024
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The staff is very friendly and helpful. I immediately felt like I was talking to a longtime friend.
Lester
1 nacht verbleven in april 2024
Reactie van Jessie op 29 apr 2024
Lester! Thank you so much for taking the time to share your experience with us. We are SO happy to hear about your interactions with staff being so friendly and helpful. We absolutely strive to make our guests feel at home and comfortable while they are with us. We appreciate your feedback and look forward to welcoming you again in the future!
2/10 – Ontzettend slecht
Melanie
28 apr 2024
Negatief: Netheid, staat van de accommodatie en faciliteiten
There were several homeless people with dogs around the hotel. There hasn’t been an update since 1974. Dark. Depressing and they up charge for every thing they can.
Melanie
1 nacht verbleven in april 2024
Reactie van Tom op 28 apr 2024
We're sorry to hear about your disappointment, Melanie. We assure you that your feedback will be shared with the appropriate teams.
6/10 – Redelijk
Dawn
Reisde met een groep
26 apr 2024
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The workers were extremely rude.
Dawn
1 nacht verbleven in april 2024
Reactie van Tom op 26 apr 2024
We're truly sorry to hear this, Dawn. Please tell us more details regarding your experience so we may improve moving forward.
6/10 – Redelijk
Darren
22 apr 2024
This place needs some serious updating.
The front desk staff is not helpful and not very friendly.
We did have some room issues and Tim (manager) was very helpful.
Also the bar staff is really nice
Darren
3 nachten verbleven in april 2024
Reactie van Jessie op 23 apr 2024
Darren, thank you for taking the time to share your experience with us. While we are happy to hear that Tom was helpful and our bar staff was nice, we are very sorry to hear about the other issues you faced. Your comments will be brought to management's attention. We appreciate your feedback and hope to welcome you again in the future.
6/10 – Redelijk
Karen
Reisde met partner
21 apr 2024
Hotel getting very dated & old
Karen
2 nachten verbleven in april 2024
Reactie van Jessie op 22 apr 2024
Karen, thank you for taking the time to share your experience with us. We are sorry to hear we did not exceed your expectations. We appreciate your feedback and hope to welcome you again in the future.
10/10 – Uitstekend
David
21 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Geese wake you up but the place is great.
David
3 nachten verbleven in april 2024
Reactie van Jessie op 22 apr 2024
David, thank you so much for taking the time to share your experience with us. We are so happy to hear you found the hotel to be great, but are sorry about the geese! Ha! I can imagine that would be unideal when trying to sleep in. We appreciate your feedback and look forward to welcoming you again in the future.
10/10 – Uitstekend
Damon, Lakewood
Reisde met familie
20 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location and nice river walk next to property. Although older, well kept and great service. On site restaurant has good food and drink.
Damon
2 nachten verbleven in april 2024
Reactie van Jessie op 22 apr 2024
Damon, thank you so much for taking the time to share your experience with us. We are so happy to hear that you enjoyed your time with us. We appreciate your feedback and look forward to welcoming you back in the future.
10/10 – Uitstekend
Geraldine
16 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Geraldine
1 nacht verbleven in april 2024
Reactie van Jessie op 17 apr 2024
Geraldine, thank you so much for your review.
10/10 – Uitstekend
Gayle
15 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The breakfast was not good. Diners serve a better breakfast. The wait staff was excellent. Hilton should have better culinary dishes.
Gayle
2 nachten verbleven in april 2024
Reactie van Tom op 15 apr 2024
We're sorry to hear that breakfast did not meet expectations, Gayle. Happy to hear that the morning staff was excellent. We appreciate your feedback!
6/10 – Redelijk
Mary
12 apr 2024
Mary
1 nacht verbleven in april 2024
Reactie van Tom op 15 apr 2024
Thank you for sharing your feedback, Mary.
10/10 – Uitstekend
Terrie
11 apr 2024
Terrie
1 nacht verbleven in april 2024
Reactie van Jessie op 1 mei 2024
Terrie, thank you for your review! We are so glad you enjoyed your time with us.
10/10 – Uitstekend
Shawn
Reisde met huisdieren, Reisde met partner
9 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice big room, right on the river, walking distance to dog park and Main st
Shawn
1 nacht verbleven in april 2024
Reactie van Jessie op 9 apr 2024
Shawn, thank you so much for taking the time to share your experience with us. We are so happy to hear you enjoyed your time. It really is so nice to be so close to downtown Durango and even the dog park! We appreciate your feedback and look forward to welcoming you again in the future.
10/10 – Uitstekend
Melinda
8 apr 2024
Melinda
2 nachten verbleven in april 2024
Reactie van Tom op 28 apr 2024
Thanks for the love, Melinda! We hope to see you again soon!
10/10 – Uitstekend
Bridgett
Reisde met een groep
3 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was great that the property had a laundry room. However, the machines all required quarters to operate. That meant needing $6 in quarters. There was no change machine available. When we asked that front desk if they had quarters, they didnt and told us to go buy something at Albertsons to get quarters there. We didnt think that was a good solution. The property needs to install machines that will take credit cards as payment or the front desk needs to have enough quarters to make change.
Bridgett
2 nachten verbleven in maart 2024
Reactie van Jessie op 4 apr 2024
Bridgett, thank you so much for taking the time to share your experience with us. We are happy to hear you enjoyed your time, but are very sorry to hear about the issues you faced with our guest laundry. The front desk should always have change for the machines, so I will absolutely address it with our front desk. We appreciate your feedback and look forward to welcoming you again in the future.
10/10 – Uitstekend
Daisy, ALBUQUERQUE
3 apr 2024
Daisy
1 nacht verbleven in maart 2024
Reactie van Jessie op 23 apr 2024
Daisy, thank you so much for your review!
8/10 – Goed
Jo Ellen
Reisde met partner
1 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a comfortable, stately, quiet hotel catering to an older set and compatible with the history of Durango! Lots of big beams and polished wood. It is set on the lovely river and conveniently located across the street to old town Durango.
There are plenty of dining options, terrific food and history in Durango.
Definitely worth staying here for the comfort, quality and convenience!
Jo Ellen
1 nacht verbleven in maart 2024
Reactie van Jessie op 1 apr 2024
Jo Ellen, thank you for taking the time to share your experience with us. We are so, so happy to hear that you enjoyed your time with us and appreciated the older feel of the hotel. Those wood carvings throughout the property are one of my favorite features of the hotel. We appreciate your feedback and look forward to welcoming you again in the future!
10/10 – Uitstekend
Larry
27 mrt 2024
Larry
1 nacht verbleven in maart 2024
Reactie van Jessie op 17 apr 2024
Larry, thank you so much for your review!
8/10 – Goed
charles
26 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property. Great location
charles
1 nacht verbleven in maart 2024
Reactie van Jessie op 27 mrt 2024
Charles, thank you so much for taking the time to share your experience with us. We are so happy to hear that you enjoyed your stay. We appreciate your feedback and comments about our property and look forward to welcoming you again in the future.
10/10 – Uitstekend
Gillian
Reisde met familie
24 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location and dog friendly
Gillian
3 nachten verbleven in maart 2024
Reactie van Jessie op 25 mrt 2024
Gillian, thank you so much for taking the time to share your experience with us. We are happy to hear you enjoyed your time. Our location being so close to the Animas river and downtown Durango is ideal. We appreciate your feedback and look forward to welcoming you again in the future.
10/10 – Uitstekend
Danon Jaye
24 mrt 2024
Danon Jaye
1 nacht verbleven in maart 2024
Reactie van Tom op 15 apr 2024
Thanks for the love, Danon!
10/10 – Uitstekend
Jody, Tucson
Reisde met partner
23 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room overlooking the stream with a small balcony was ideal for relaxation.
Jody
1 nacht verbleven in maart 2024
Reactie van Jessie op 25 mrt 2024
Jody, thank you so much for taking the time to share your experience with us. We are so happy to hear you enjoyed your time. It's so nice to be able to see and hear the river from your room. We appreciate your feedback and look forward to welcoming you again in the future.
8/10 – Goed
william, Charlotte
22 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location close to shopping and superb staff
william
3 nachten verbleven in maart 2024
Reactie van Jessie op 25 mrt 2024
William, thank you so much for taking the time to share your experience with us. We are so happy to hear you enjoyed your time and that you were happy with your encounters with our staff. It is so nice to be so close to downtown Durango. We look forward to welcoming you again in the future.
10/10 – Uitstekend
Melinda
Reisde met familie
14 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful location by the mountains and river. Great customer service, hot tub and pool were very nice, path along the river is directly behind the hotel and right across the road from the train station and main Street.
Melinda
1 nacht verbleven in maart 2024
Reactie van Jessie op 15 mrt 2024
Hello Melinda, thank you so much for taking the time to share your experience with us. We are so happy to hear you enjoyed your stay at our hotel. It is so nice to have the beautiful Animas River trail and downtown Durango so close! We look forward to welcoming you back again in the future!
10/10 – Uitstekend
Kim, New Braunfels
12 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A really nice property. All staff that I have encountered have been friendly and helpful. I would definitely stay here again!
Kim
1 nacht verbleven in maart 2024
Reactie van Jessie op 12 mrt 2024
Kim, thank you so much for taking the time to share your experience with us. We are so happy to hear that you enjoyed your time here and everyone you encountered were friendly and helpful. We look forward to welcoming you again in the future!
10/10 – Uitstekend
Gillian
26 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Gillian
3 nachten verbleven in februari 2024
Reactie van Jessie op 28 feb 2024
Gillian, thank you so much for your review!
10/10 – Uitstekend
Jarrod
25 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Jarrod
5 nachten verbleven in februari 2024
Reactie van Jessie op 26 feb 2024
Jarrod, thank you so much for your review!
2/10 – Ontzettend slecht
Sarah
Reisde met partner
19 feb 2024
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Didn’t get told we would get charged $12 per day for parking after spending over $300 for two nights. Found hair in bathroom trash can, didn’t clean the bathroom mirror very well, food or something under microwave not cleaned, no freezer and when I told them we had no freezer they said none of the rooms do and we could store food at the front desk if we wanted to which is stupid because we spent a lot of money. And when we went to the lounge downstairs we were basically invisible to the bartender/ waitress and it took ten minutes give or take for her to even come talk to us. We were down there for close to an hour and she came to our table twice.
Sarah
2 nachten verbleven in februari 2024
Reactie van Jessie op 19 feb 2024
Thank you for taking the time to share your experience about your stay at our hotel. We appreciate your feedback and we are very sorry we did not exceed your expectations. We are very sorry to hear about your experience in the lounge. Your comments will help us as we continue to work towards improving our guest’s experience.
10/10 – Uitstekend
Gina
Reisde met een groep, Reisde met familie
19 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ns
Gina
1 nacht verbleven in februari 2024
Reactie van Jessie op 19 feb 2024
Gina, thank you for your review.
8/10 – Goed
Gwen
Reisde met partner
19 feb 2024
Positief: Netheid, personeel en service en voorzieningen
Great location. River facing rooms are relaxing. Building is getting a little run down.
Gwen
3 nachten verbleven in februari 2024
Reactie van Jessie op 19 feb 2024
Gwen, thank you so much for taking the time to share your experience with us.
10/10 – Uitstekend
Stephanie
Reisde met familie en kleine kinderen
18 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved our first stay in Durango. Great location to everything
Stephanie
4 nachten verbleven in februari 2024
Reactie van Jessie op 19 feb 2024
Stephanie, thank you so much for taking the time to share your experience. We are so happy that you enjoyed your time with us. We look forward to welcoming you back in the future.
6/10 – Redelijk
Manuel
16 feb 2024
Positief: Personeel en service
Manuel
1 nacht verbleven in februari 2024
Reactie van Jessie op 19 feb 2024
Manuel, thank you for your review.
10/10 – Uitstekend
D’Ambra
Reisde met familie en kleine kinderen
13 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had an amazing time. Staff were very friendly and helpful. We loved the pool and being able to walk to the river so easily. Will be back to stay when we come to Durango. Check out Blue Rain Gallery while staying in Durango as well!
D’Ambra
2 nachten verbleven in februari 2024
Reactie van Jessie op 14 feb 2024
D'Ambra, thank you so much for taking the time to share your experience with us. We are so, so happy to hear that you enjoyed your stay! It is so nice having the beautiful Animas River right next to the hotel to walk to, isn't it? We look forward to welcoming you back in the future and are so happy you choose us while you're in Durango.
6/10 – Redelijk
Bryan
Reisde met familie
11 feb 2024
Positief: Netheid
Faucets were loose and didn't work properly. We were unaware of the 12.00 parking fee. After paying 166.oo for a nite. A parking fee felt like a gotca.
Bryan
1 nacht verbleven in februari 2024
Reactie van Jessie op 12 feb 2024
Thank you for taking the time to share your experience about your stay at our hotel. We appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continue to work towards improving our guest’s experience.
10/10 – Uitstekend
Reina
Reisde met een groep
10 feb 2024
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
The evening check-in in staff was wonderful and extremely friendly. He even asked if had plans for the evening to provide recommendations along with the map of the town to guide us.
Reina
1 nacht verbleven in februari 2024
Reactie van Jessie op 12 feb 2024
Reina, thank you so much for taking the time to share your experience with us. We are so happy to hear that your interaction with our front desk was memorable and helpful. We appreciate your feedback and look forward to welcoming you back again in the future.
10/10 – Uitstekend
Antonio
6 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Antonio
2 nachten verbleven in februari 2024
Reactie van Jessie op 8 feb 2024
Antonio, thank you so much for your review!
10/10 – Uitstekend
david
6 feb 2024
david
1 nacht verbleven in februari 2024
Reactie van Jessie op 20 mrt 2024
David, thank you so much for your review!
10/10 – Uitstekend
Geverifieerde reiziger
Zakenreiziger
1 feb 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geverifieerde reiziger
2 nachten verbleven in januari 2024
Reactie van Jessie op 2 feb 2024
Thank you so much for your review!
10/10 – Uitstekend
Peter
31 jan 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Peter
2 nachten verbleven in januari 2024
Reactie van Jessie op 1 feb 2024
Peter, thank you so much for your review!
10/10 – Uitstekend
paul
Reisde met familie
25 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
paul
1 nacht verbleven in januari 2024
Reactie van Jessie op 25 jan 2024
Paul, thank you so much for your review!
10/10 – Uitstekend
Dawn
Reisde met familie
20 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice and cozy
A little outdated but nice rooms, comfortable beds and warm cookies. Staff was very friendly.
Dawn
1 nacht verbleven in januari 2024
Reactie van Jessie op 22 jan 2024
Dawn, thank you so much for taking the time to share your experience with us. We are so happy to hear you found the rooms to be comfortable. Those cookies are a great bonus too! We appreciate your comments and look forward to welcoming you back again in the future!
10/10 – Uitstekend
Timothy
Reisde met familie
15 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Timothy
4 nachten verbleven in december 2023
Reactie van Jessie op 16 jan 2024
Timothy, thank you so much for your review!
10/10 – Uitstekend
Nav
Reisde met familie
12 jan 2024
Excellent place especially the location just walking steps to Durango train ride
Nav
1 nacht verbleven in januari 2024
Reactie van Jessie op 15 jan 2024
Nav, thank you so much for taking the time to share your experience with us. We are so, so happy to hear that you enjoyed your time with us. It is so nice to be able to just walk a short distance to downtown historic Durango! We look forward to welcoming you back in the future.
8/10 – Goed
travis
10 jan 2024
Positief: Personeel en service, staat van de accommodatie en faciliteiten
travis
Reactie van Jessie op 12 jan 2024
Travis, thank you for your review
2/10 – Ontzettend slecht
Robert
Reisde met familie
10 jan 2024
Staff was unfriendly and refused to help with simple requests.
Robert
2 nachten verbleven in januari 2024
Reactie van Jessie op 15 jan 2024
Robert, we are very sorry to hear about your experience. Please reach out to the hotel directly so we can further assist you.
10/10 – Uitstekend
Ngan
7 jan 2024
Positief: Voorzieningen
Ngan
1 nacht verbleven in november 2023
Reactie van Jessie op 8 jan 2024
Ngan, thank you so much for your review!
10/10 – Uitstekend
uvaldo, Universal city
6 jan 2024
uvaldo
1 nacht verbleven in januari 2024
Reactie van Jessie op 8 jan 2024
Thank you so much for your review!
10/10 – Uitstekend
Pamela
4 jan 2024
Pamela
3 nachten verbleven in december 2023
Reactie van Jessie op 24 jan 2024
Pamela, thank you so much for your review!
10/10 – Uitstekend
Dusty
4 jan 2024
Dusty
2 nachten verbleven in december 2023
Reactie van Jessie op 8 jan 2024
Dusty, thank you so much for your review!
10/10 – Uitstekend
Michelle
4 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great get away
Easy, simple check in, wonderful housekeeping services, the restaurant was a definite plus. The room was comfortable, clean, and the river view balcony was great when having coffee in the morning
Michelle
1 nacht verbleven in december 2023
Reactie van Jessie op 9 jan 2024
Michelle, thank you for taking the time to share your experience with us! We are so happy to hear that you enjoyed your time here and in Durango. Our guests' comfort is our top priority! We look forward to welcoming you back again in the future!