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Beoordelingen van The Edward Hotel

4 out of 5
The Edward Hotel
149 O.R. Tambo Parade, Durban, KwaZulu-Natal

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 80 van 214 beoordelingen" "
Gastenscore: 8 - Goed. 61 van 214 beoordelingen" "
Gastenscore: 6 - Redelijk. 41 van 214 beoordelingen" "
Gastenscore: 4 - Matig. 23 van 214 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 214 beoordelingen" "

8,4/10

Netheid

8,2/10

Personeel en service

8,0/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Sicret Sylvester

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023
Reactie van Edward Hotel op 7 feb 2024
Thank you

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms were excellent, outstanding value. Located right alongside beach. Staff extremely helpful.
4 nachten verbleven in november 2023
Reactie van Edward Hotel op 29 nov 2023
Thank you

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ótima hospedagem.
Me surpreendeu o conforto decoração atendimento nota 10, principalmente do bartender Sanele que percebendo que estávamos bom tosse preparou um chá especial. O café da manhã é perfeito e completo, o restaurante fornece refeições deliciosas principalmente as pizzas. E fica a beira mar.
2 nachten verbleven in november 2023
Reactie van Edward Hotel op 28 nov 2023
Thank you, we are glad you had a memorable stay with us.

10/10 – Uitstekend

randy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice Place
We enjoyed our stay at the Edward Hotel. Very nice staff and great room and terrific breakfast
2 nachten verbleven in augustus 2023
Reactie van Edward Hotel op 13 okt 2023
Thank you

6/10 – Redelijk

Fancy

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Feedback
The customer service was very disappointing, it did not seem like people cared or were keen about meeting our needs as customers of the hotel. Maybe a refresher course would be beneficial. I would like to commend the quality of the food as well as the service of the chefs, no issues there and great customer service from the team that were making our breakfast and how they deal with us as customers. The rest of the hotel employees can learn a thing or two from them. The cleanliness is also on point and commendable. If there are many people or peak periods, maybe the number of employees should be increased to accommodate the increase in demand as that directly affects the service levels. Lastly, maybe alternative power during load shedding is an option to consider too?
2 nachten verbleven in juli 2023
Reactie van The Edward op 14 jul 2023
Good Day, Thank you for your review and for taking our call. Please note that we have forwarded it to our management team, and we will look into the above mentioned points to improve. Warm Regards The Edward

10/10 – Uitstekend

Jayson

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super amazing service from all staff! From the reception to the restaurant to the service staff. Excellent excellent service!
1 nacht verbleven in mei 2023
Reactie van The Edward op 21 mei 2023
Good Day Mr Naidoo We are glad to hear that you had an amazing stay with us, we look forward to hosting you again. Warm Regards The Edward Team

10/10 – Uitstekend

Philip

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in mei 2023
Reactie van The Edward op 15 mei 2023
Thank you for your feedback, it has been shared with our management team, we look forward to seeing you again.

10/10 – Uitstekend

Ruth

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in mei 2023
Reactie van Edward op 12 mei 2023
Good Day,Thank you for your review.We look forward to welcoming you again at The Edward.

2/10 – Ontzettend slecht

Hemduth

2 nachten verbleven in april 2023
Reactie van Edward op 3 mei 2023
Good Day,Thank you for your review.Our sincerest apologies that your experience at how hotel was not of standard.Kindly advise further on your experience.Kind RegardsThe Edward

10/10 – Uitstekend

Jayson

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
World class hotel
Excellent service, food and room service. Efficient, friendly and speedy service. Highly recommended. Definitely going back to stay here.
2 nachten verbleven in april 2023
Reactie van The Edward Team op 16 apr 2023
Good Day Its always a pleasure receiving positive feedback from our valued guests. We would like to thank you for choosing us as your desired place of destination during your time in Durban. We hope you visit us again in the near future, and create more wonderful memories. Kind Regards The Edward Hotel

8/10 – Goed

Lackram

Reisde met partner
Positief: Netheid, personeel en service
Service is excellent, hotel is aged but good value for money Don’t look safe to walk outside at nights Use hotel transport preferably Would probably book hotels a bit north of this hotel next time
3 nachten verbleven in maart 2023
Reactie van The Edward op 26 mrt 2023
Good Day Mr. Lackram we are glad to hear that your stay at The Edward was memorable. We do apologize for the inconvenience caused. We do advise guest to travel with our shuttle services or use recommended cabs as this is a safety precaution for all our guests. we do look forward to hosting you again should you wish to return Kind Regards The Edward Team

10/10 – Uitstekend

Ana

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in maart 2023
Reactie van Edward Hotel op 10 mrt 2023
Thank you

10/10 – Uitstekend

Amanda

2 nachten verbleven in januari 2023
Reactie van Edward Hotel op 6 mrt 2023
Thank you

10/10 – Uitstekend

Geop

2 nachten verbleven in januari 2023
Reactie van Edward Hotel op 1 feb 2023
Thank you

10/10 – Uitstekend

elsie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
perfect
it was amazing
3 nachten verbleven in september 2022
Reactie van Edward Hotel op 26 sep 2022
Thank you for your review.

10/10 – Uitstekend

Black Trek Travel

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
perfect
It was so nice and convenient. The staff was super friendly.
1 nacht verbleven in september 2022
Reactie van The Edward Team op 9 sep 2022
Good Day Its always a pleasure receiving positive feedback from our valued guests. We would like to thank you for choosing us as your desired place of destination during your time in Durban. We hope you visit us again in the near future, and create more wonderful memories. Kind Regards The Edward Hotel

6/10 – Redelijk

Leon

Positief: Netheid, personeel en service en comfort kamer
Very noisy second night with the neighbouring room having a party and singing until 1.30am! Otherwise good service and great breakfast
2 nachten verbleven in juni 2022
Reactie van The Edward Team op 15 jun 2022
Good day Mr Leon We would like to sincerely apologize for the inconvenience caused during the second night of your stay at our Hotel, generally our team is very cautious/vigilant of such matters with our guests. Going forward we will implement more regular security checks to ensure that guests are not disrupted by noise during their stay with us. Thank you for choosing us and for the positive feedback, we looking forward to welcoming you again soon. Kind Regards The Edward Team

10/10 – Uitstekend

Selina Masepalo Goitseman

Reisde met een groep
Positief: Personeel en service
3 nachten verbleven in december 2021
Reactie van The Edward Team op 13 dec 2021
Good Day Its always a pleasure receiving positive feedback from our valued guests. We would like to thank you for choosing us as your desired place of destination during your time in Durban. We hope you visit us again in the near future, and create more wonderful memories. Kind Regards The Edward Hotel

10/10 – Uitstekend

Manyane

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was a wow. I will come back with two other families. Will want three rooms with inter connecting doors
2 nachten verbleven in juni 2021

10/10 – Uitstekend

Lufuno

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Peaceful stay
Staff very helpful, rooms were clean, good control over guests movement (COVID compliant), staff put guests first. Shall return once more.
2 nachten verbleven in december 2020
Reactie van Edward Management Team op 14 dec 2020
Good Day Thank you for taking the time to complete this review. We are delighted that you enjoyed your stay with us and look forward to welcoming you back in the near future. Kind Regards The Edward Management Team

4/10 – Matig

Lindiwe

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Cheated
Tell me ,did you pay the hotel the R1899 I payed. Do I report the matter to hellow peter
1 nacht verbleven in november 2020
Reactie van Edward Management Team op 14 dec 2020
Good Morning Thank you for taking the time to complete this review as well as taking my call as short while ago. Please accept our sincere apologies for the incorrect billing that you experienced with us. As per telecom, a credit invoice will be sent to you shortly. Looking forward to welcoming you back in the near future. Kind Regards Edward Management Team

6/10 – Redelijk

TK, SOUTH AFRICA, RICHARDS BAY

Positief: Personeel en service
Negatief: Netheid
Property is well located with friendly staff. Parking is an issue although theres overflow parking as a female walking in the middle of the night to where parking is back to the hotel is not really safe. The place needs to be disinfected there were quite a lot of unfriendly creatures crawling in the hallways.
1 nacht verbleven in december 2020
Reactie van Edward Management Team op 14 dec 2020
Good Day Thank you for taking the time to complete this review. Your feedback has been shared with our Security and Housekeeping management team. We trust that you will find improvement during your next stay with us and look forward to welcoming you back in the near future. Kind Regards The Edward Management Team

6/10 – Redelijk

Benedict Zolisa

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The aircon works fone but its very noisy. It wouldnt be a bad idea to have a microwave and a kettle in guest room i think.
1 nacht verbleven in maart 2020

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
I STAYED HERE 2 WEEKS AGO AND STILL HAVE NOT RECIEVED MY REFUND FOR 3 UN-USED NIGHTS. NO CONTACT FROM MARRIOT OR THE HOTEL!???? THEY WILL NOT RETURN MY EMAILS. I WOULD NOT STAY HERE.
9 nachten verbleven in februari 2020

8/10 – Goed

willi

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2020

4/10 – Matig

Patrick

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Check in a 3 on arrive à l hôtel à 17 h30 la chambre es pas prête
1 nacht verbleven in februari 2020

10/10 – Uitstekend

Svend

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in februari 2020

6/10 – Redelijk

Tsepo

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Good family time
Location good and staff friendly and helpful. Need to do something about undercover parking, it’s a letoff. Food good and can be improved
3 nachten verbleven in december 2019

10/10 – Uitstekend

Mildah

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was so amazing, the staff, the rooms cleanliness, linen, the food everything was awesome.
2 nachten verbleven in december 2019

10/10 – Uitstekend

Gugu

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2019

10/10 – Uitstekend

Lucas

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was excellent
5 nachten verbleven in december 2019

2/10 – Ontzettend slecht

Dawn

Positief: Netheid, personeel en service
Dangerous town
We were robbed both of us just a block from the hotel in daylight on a Sunday morning. 3 people were killed/ stabbed to death in that same area while we stayed there for 5 days. Durbin is very very dangerous.
1 nacht verbleven in november 2019

2/10 – Ontzettend slecht

Dawn

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in november 2019

10/10 – Uitstekend

Sejer

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very staff.
1 nacht verbleven in december 2019

6/10 – Redelijk

Solly

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Negatief: Netheid, personeel en service
2 nachten verbleven in november 2019

8/10 – Goed

Hlalefang

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2019

10/10 – Uitstekend

Jose

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in september 2019

10/10 – Uitstekend

Cameron

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good
It was good. View was amazing.
1 nacht verbleven in september 2019

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service
Even though I call the manager Belinda to confirm the reservation because we where arriving at 5:30 am , when we arrived the reservation has been cancelled, I was told that it was because I didn’t pay in advance, which Belinda never told me I was supposed to do They have their own driver and will not call a taxi for me. The driver gave us a price and then told us that it was per person. The food was good and the room ok
3 nachten verbleven in augustus 2019

2/10 – Ontzettend slecht

Geverifieerde reiziger

1 nacht verbleven in augustus 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in augustus 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2019

8/10 – Goed

Fanny

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Je recommande
Hôtel correct, propre, équipe agréable
1 nacht verbleven in juli 2019

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
1 nacht verbleven in juni 2019

10/10 – Uitstekend

Zama-Zulu

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juni 2019

8/10 – Goed

Donna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Durban
Staff at hotel very attentive. Room I was in was on 1st floor and noisy otherwise very clean and comfortable.
4 nachten verbleven in juni 2019

4/10 – Matig

Katz

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2019

8/10 – Goed

frederick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Better later than never
1st room was not what we paid for but were up graded later in our stay
3 nachten verbleven in maart 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
9 nachten verbleven in februari 2019

6/10 – Redelijk

Thembinkosi

Positief: Netheid, personeel en service en comfort kamer
Bad holiday
The was no water in the morning for two days at 7am to 8am.when ii switch on the lights in the bathroom there was a strange sound and I had to switch off I reported it but the sound persisted my whole stay.... Really it was frustrating.
7 nachten verbleven in december 2018