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Beoordelingen van The Garden House Inn

3 out of 5
The Garden House Inn
Framwellgate Peth, Durham, England

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 64 van 204 beoordelingen" "
Gastenscore: 8 - Goed. 100 van 204 beoordelingen" "
Gastenscore: 6 - Redelijk. 31 van 204 beoordelingen" "
Gastenscore: 4 - Matig. 8 van 204 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 1 van 204 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
Over het algemeen prima
Ondanks dat het verblijf prima was, merk je dat de focus lag op het runnen van een (goed) restaurant dan dat er aandacht aan de overnachtende gasten wordt besteed. Er is geen receptie (check-in gebeurt aan de bar) en ontbijt is in het restaurant. Kamers zijn eenvoudig maar redelijk ruim en voldoen. Wifi werkte niet tijdens ons (korte) verblijf, aangegeven bij de bar, zou gereset worden, maar verhielp helaas het probleem niet. Fijn was dat parkeren gratis was en de dame bij het ontbijt serveerde een heerlijk full english breakfast. Zoals gezegd was het restaurant zelf ook erg goed. Leuke en lekkere gerechten voor een prima prijs! Centrum van Durham op een kleine 10 minuten lopen (1 rechte weg). Qua locatie dus prima! Ook aardige staff.
2 nachten verbleven in juli 2018

8/10 – Goed

Kevin

1 nacht verbleven in januari 2022

10/10 – Uitstekend

Chirag

1 nacht verbleven in september 2021

8/10 – Goed

Chris

Positief: Netheid, personeel en service
2 nachten verbleven in december 2021

6/10 – Redelijk

Keith

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Redecoration
In need of redecoration. Wallpaper loose in bathroom noisy plumbing
1 nacht verbleven in november 2021

8/10 – Goed

Maj-Britt

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dejlig oplevelse
Dejligt at sådanne steder stadig eksisterer og alt ikke er blevet revet ned og erstattet af anonyme hotelkæder. Vi havde et perfekt ophold med hyggeligt værelse, god pub mad og hyggelig stemning og ikke mindst venlig, imødekommende betjening fra start til slut. Tusind tak
1 nacht verbleven in november 2021

10/10 – Uitstekend

Sharon

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect for Durham visit
Brilliant weekend in Durham and this was a perfect place to stay. Far enough from the center to be too noisy but close enough to walk to the city centre and also the railway station. The rooms were very clean, the beds comfy and the staff were extremely helpful and friendly
2 nachten verbleven in november 2021

2/10 – Ontzettend slecht

Rachel

1 nacht verbleven in november 2021

6/10 – Redelijk

Charles

Negatief: Personeel en service
No food available,all of the draught beers were not available,the Inn closed at 10pm
1 nacht verbleven in oktober 2021

8/10 – Goed

Valerie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Had to change room bathroom not up to scratch
4 nachten verbleven in oktober 2021

8/10 – Goed

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Al
1 nacht verbleven in oktober 2021
Reactie van Linda op 19 okt 2021
Thanks for staying with us. We appreciate your feedback!

6/10 – Redelijk

Joanne

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Good location, great staff
Great staff, professional and friendly. Good location, walking distance into town. The accommodation was clean but is very tired, needs a complete overhaul. The first room we were given didn't have a shower, the staff were good enough to swap our room with out question, however the shower in that room was very, very poor. Toilet made a loud noise when flushing, think its fair to say the accommodation needs re plumbing! Again although clean, carpets frayed, furniture tired. Upgraded mattress definitely needed.
2 nachten verbleven in oktober 2021

6/10 – Redelijk

Ian

Positief: Netheid, personeel en service
Dated. Give it a pass if I were you.
Not great. Failed on three counts. 1 -No working WIFI 2- Arrived at 18:00 on sunday evening. No food available. Bar was closing soon after. 3- room very dated. No temp control in room. Will not be revisiting or recommending.
1 nacht verbleven in oktober 2021

8/10 – Goed

Richard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2021
Reactie van Linda op 13 sep 2021
Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

Arlene

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Generally a satisfactory place to stay. Clean, though not sure room carpet vacuumed regularly. Mattress was the worst part! Not sure it was a regular mattress. Felt like boards & slats were penetrating through to our bodies. But know covid pandemic has hurt business & not a lot of extra money to spend on updates. Very friendly. Miss the breakfast. Would stay again.
18 nachten verbleven in augustus 2021

8/10 – Goed

Sarah

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Really friendly staff and comforta le and quiet to sleep. Only problem was that the pressure in the shower was poor but i imagine theyll sort that at some point.
2 nachten verbleven in augustus 2021

6/10 – Redelijk

Michelle

Negatief: Comfort kamer
Basic
Basic accommodation.
1 nacht verbleven in augustus 2021

10/10 – Uitstekend

Hugh

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good times
We were met by the owner and we had a great chat on arrival. Really friendly and welcoming. We will definitely come again, if they’ll have us? 😉
1 nacht verbleven in augustus 2021
Reactie van Linda op 16 aug 2021
Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

HARRIS

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in augustus 2021
Reactie van Linda op 16 aug 2021
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

jess

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2021

4/10 – Matig

Sheila

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Oh dear me .
I’m afraid to say in spite of the lovely lady who checked me in being super friendly, the Garden house Inn is more like the garden shed. Clearly they are having staffing problems and the entire place was in gloomy dismal darkness apart from the bedrooms being occupied. It’s in a very poor state of repair, in desperate need of decorating & most of all needs a thorough deep clean. You will see from the wall of the bathroom where dirty hands have lent across the bath to steady the person clambering into the shower. The shower is generally grubby, the shelves in the wardrobe just horrible and the paintwork on the window sill non existent. I was handed a small piece of wood to jam one window open and I used the waste bin to open the other one as neither window would stay open and it was an extremely hot evening. This should not have cost £85, more like £45 and that is purely due to the convenience of being within walking distance of the city centre .
Dirty handmarks on the wall as you climb in to use the shower
Grubby shower
Ughie inside of the wardrobe. I certainly wouldn’t put my clothes in here
Appalling state of the radiator .
1 nacht verbleven in juli 2021

6/10 – Redelijk

Terry

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
2 nachten verbleven in juli 2021
Reactie van Linda op 19 jul 2021
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8/10 – Goed

Thomas

Nice Inn with a pizzaria in the other end, lovely wood fired oven
1 nacht verbleven in juli 2021
Reactie van Linda op 19 jul 2021
Thanks for staying with us. We appreciate your feedback!

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Maybe once nice - but not now!
This is a poor hotel. It may once have been OK, but is now very tired. There are many issues with this place and few if any positives. 1) Parking. Much of the parking area has been given over to outside tables. When we arrived, two cars were parked that effectively used the whole car park. I parked on the road outside, which because it was after 2pm on Saturday, was free. At other times this is chargeable 2) The initial impressions are very mixed. There is no reception area, you have to go to the bar. The staff are friendly and helpful. BUT no one was wear masks. We were then told that although Breakfast is usually included, due to COVID this wasn't possible. There was no reduction in the room rate. It seems strange that an establishment should be able not to provide breakfast as a result of COVID, but on the other hand treat it so casually that none of the staff were masks. 3) The room was not large, but big enough. Although the bed linen, and towels were clean, the rest of the room wasn't. In particular, the handles of everything, doors, drawers etc, were extremely grimy. 4) The bathroom was the worst part of the room. In our bathroom, the shower fitting over the bath had been removed and blanked off - so no shower. The bath itself was old and the enamal had come off in several places and the bath panel was badly cracked. The toilet brush was disgusting. I wanted to raise my issues, but the next morning the only person I could find was the cleaner. We wont be back
1 nacht verbleven in juli 2021

6/10 – Redelijk

Timothy

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in juli 2021
Reactie van Linda op 12 jul 2021
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Geverifieerde reiziger

1 nacht verbleven in juli 2021

6/10 – Redelijk

Thomas

Reisde met familie
Positief: Netheid, personeel en service
2 nachten verbleven in juli 2021
Reactie van Linda op 12 jul 2021
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Parking was a little hit and miss as there were only 4 parking spaces, however, we were lucky each time we moved the car to get back in. The shower in the family room only trickles, but the water is red hot. Only coffee in the room, no teabags. Clean & tidy room and staff very pleasant
2 nachten verbleven in juni 2021
Reactie van Linda op 28 jun 2021
Thanks for staying with us. We appreciate your feedback! Apologies for no tea bags that must have been an oversight

8/10 – Goed

Fergal

Positief: Netheid, personeel en service
Weekend in Durham
Located near the train station and a pleasant walk into the city, the Garden Room Inn is idealy placed for a short break or business travel. We enjoyed a lovely welcome on arrival and found the room to be clean and functional, that said, it would benefit from investment in a new mattress and upgrading the decor. The bathroom was clean but the loo made a loud noise when flyshed but the shower was excellent with good pressure. We returned to the hotel in the afternoon of our stay as the city was busy because of the bank holiday: we sat in the lovely garden space and enjoyed excellent food (amazing pizza's) and premium beers served by friendly staff who couldn't do enough for us.
2 nachten verbleven in mei 2021
Reactie van Linda op 28 jun 2021
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8/10 – Goed

Ian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quick visit
5 mins walk from railway station, good location, comfortable room and was clean with helpful staff
1 nacht verbleven in juni 2021
Reactie van Linda op 28 jun 2021
Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

Simon

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
University overnight stay
Overall we were happy with our stay. Room was good size and clean. Staff friendly and the pub was nice. The only negative point was the shower. It was either cold or extremely hot, and it wasn’t anywhere near powerful enough and the mixer tap leaked everywhere making the bathroom floor wet.
1 nacht verbleven in mei 2021
Reactie van Linda op 28 jun 2021
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8/10 – Goed

Arthur

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Durham City
Good small pub hotel not too far from town. Could do with a make over to improve stand of the room.
2 nachten verbleven in september 2020
Reactie van Linda op 23 sep 2020
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6/10 – Redelijk

Joanne, West Yorkshire

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
On the whole the staff were very hospitable but the room needs some updating in order to make the accommodation more comfortable. The bathroom espically needs an overhaul for a good overall stay.
1 nacht verbleven in september 2020
Reactie van Linda op 16 sep 2020
Thanks for staying with us. We appreciate your feedback

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en comfort kamer
Friendly staff and perfect for our stay
1 nacht verbleven in augustus 2020
Reactie van Linda op 4 aug 2020
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10/10 – Uitstekend

Emma

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2020
Reactie van Linda op 17 mrt 2020
Thanks for staying with us. We appreciate your feedback!

4/10 – Matig

Marilyn, Durham

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The breakfast was good, the staff were really nice and helpful, the room was clean. However, the room was classed as a superior room.......my room was NOT superior. It was more like a standard to basic room. Bathroom ...the bathroom was dated especially the shower. Every time you flushed the toilet there was a lot of noise coming from the plumbing. The furniture in the bedroom was hand painted, poor mattress and cushion on the bed was frayed. I have never complained about a room before but sorry I expected more for a superior room.
1 nacht verbleven in maart 2020

8/10 – Goed

Neil

Zakenreiziger
Positief: Netheid, comfort kamer
1 nacht verbleven in maart 2020
Reactie van Linda op 17 mrt 2020
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8/10 – Goed

d

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely helpful staff, comfortable and very clean room and excellent food.
1 nacht verbleven in februari 2020
Reactie van Linda op 27 feb 2020
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8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location was very good for Durham city just a walk away, and the fact you could come back and have a lovely meal enjoyed my stay.
2 nachten verbleven in februari 2020
Reactie van Linda op 13 feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just good. Can't elaborate on this concise to your questionnaire requiring many words
1 nacht verbleven in februari 2020
Reactie van Linda op 13 feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Thomas

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2020
Reactie van Linda op 13 feb 2020
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10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We liked the proximity of the property to Durham only a 10 minute walk.The room was very clean and the staff excellent,The breakfast was huge and very tasty.The only quibble for me was the bed not to my taste but saying that would stay again
1 nacht verbleven in januari 2020
Reactie van Linda op 23 jan 2020
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10/10 – Uitstekend

Nicola

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely hotel
Convenient family fun hotel, lovely place. Really nice stay with helpful and friendly stuff - made anice hotel into a fantastic one. The food was lovely and all made fresh on the premesis
2 nachten verbleven in januari 2020
Reactie van Linda op 13 jan 2020
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10/10 – Uitstekend

Nicola

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel- great food and friendly service
This hotel was really nice we had a comfortable good stay. However the food was amazing! We didn't expect such reasonably priced home made food to be available - fantastic find!
2 nachten verbleven in januari 2020
Reactie van Linda op 13 jan 2020
Thanks for staying with us. We appreciate your feedback!

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed here over the New Year's Eve period for three days. The Garden House Inn was very easy to find, had lots of parking and was a very short walk in to town. In fact, the station was so close the two of us day tripped to Newcastle for less than £13. We ate here on two of the evenings and were very happy with the qaulity and price of the food. There was a varied menu, which even helped set us on our way for Veganuary. There were three options for breakfast and it seemed more about quality than mass selection. The staff went out of their way to make sure that we were comfortable, especially the waiting staff who squeezed us in for dinner on New Year's Eve. We would recommend this place.
3 nachten verbleven in december 2019
Reactie van Linda op 6 jan 2020
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8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Brrrrr!
This hotel is located approx 15 mins walk from Durham City centre. First impressions were that it was a warm and cosy place but the room was actually quite chilly despite the radiator being on. The conservatory dining room was closed due to a problem with the heating but we had dinner in the bar where there was an open fire. The food was excellent although breakfast the next day was uninspiring (we had continental). It has its own car park but it was full when we arrived at around 4pm so we parked on a meter across the road. The room was clean, plenty of hot water and towels. Probably wouldn't stay again.
1 nacht verbleven in november 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable room in friendly inn. Great location for City Centre and Station.
1 nacht verbleven in november 2019
Reactie van Linda op 11 nov 2019
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4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten
Rooms very poor and dirty, wallpaper hanging off the wall in bathroom
1 nacht verbleven in november 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
Nice sized room with a decent bathroom. Comfortable bed and plenty of wardrobe space.
2 nachten verbleven in oktober 2019
Reactie van Linda op 30 okt 2019
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8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, comfort kamer
2 nachten verbleven in oktober 2019
Reactie van Linda op 11 nov 2019
Thanks for staying with us. We appreciate your feedback!