Dear Walid, Thank you for your full points for our house. We value your business and look forward to be at your service soon. With best regards, Arnd HagemeierGeneral Manager

Dear Henk,Thank you for your great feedback. We are glad that you enjoyed your time in Neuss and in our hotel and it would be our pleasure to welcome you back one day! Kind regards, Arnd HagemeierGeneral Manager

Dear Jolanta,Thank you very much for your review and recommendation! We were very pleased that you stayed with us and enjoyed your stay.With best regardsArnd HagemeierGeneral Manager

Dear Falentijn,We are happy to see you have enjoyed your stay and we hope to welcome you back soon. With kind regards, Arnd HagemeierGeneral Manager

Dear Hendrikus Cornelis, Thank you for your great review and recommendation. Please come back and visit us again soon - we look forward to seeing you! With best regards, Arnd HagemeierGeneral Manager

Dear Guest, Thank you for leaving us feedback. We appreciate your comment and that you had a pleasant stay with us. We are sorry that the electric toothbrush was not found and you had to call several times because of that. The hotel was almost fully booked at the weekend and all the staff were very busy. We have made a note of your contact details and will get back to you if your toothbrush is found. We hope to welcome you again soon and wish you all the best until then.With kind regards, A. Hagemeier, General Manager

Dear Guest, Thank you very much for taking the time to evaluate your stay at the Holiday Inn Dusseldorf-Neuss. We are glad that you enjoyed your time and were satisfied with our services. We would like to thank you for the time you have taken. Only in this way will we be able to improve our service and adjust it where necessary. We hope to welcome you back in our hotel in the future, Kind regards, Arnd Hagemeier General Manager

Dear William, Thank you very much for your stay with us and your kind review! It is nice to know that we were good hosts. That's how it should be! Unfortunately, we could not convince you in all points. However, detailed feedback from our guests helps us to optimise our services and turn our weaknesses into strengths. Concerning the water pressure please accept our apologies, as this must be a regrettable exception. Our in-house technician will check this immediately. Please feel free to contact our reception during your next stay (our reception is staffed 24 hours a day) and give us the opportunity to help you immediately. With kind regards, Arnd Hagemeier, General Manager

Dear Guest, Thank you for your feedback. We appreciate your great comments about our spacious rooms and good location. We hope you will choose us again next time you travel to Dusseldorf / Neuss. With best regards, Sincerely, Arnd Hagemeier General Manager

Dear Guest, Thank you so much for taking your time writing this great review! This is what helps us to give 100% every day and to make your stay more than special every single time! I will share these comments with my team for sure. We would be very happy to welcome you back in the future! With best regards, Arnd Hagemeier, General Manager

Dear valued Guest, Thank you for your positive feedback. We sincerely appreciate you rating the Holiday Inn Dusseldorf-Neuss and are happy to hear, that you enjoyed your stay. We are looking forward to welcoming you back again soon. Thank you also for your critical comment and please excuse that you had to wait at the reception. We have already spoken to our reception manager about this so that the reception staff can be trained again. We look forward to your next visit with us. Best regards, Arnd Hagemeier General Manager

Dear Serge, Thank you for staying with us and for your feedback. I am very sorry to see hat the connection to the Internet did' nt work as fast as expected. Therefore please accept our sincere apologies for any inconvenience this may have caused. Meanwhile we checked the internet connection in all the rooms. Everything's all right now. If you come back to Neuss, we would be happy to welcome you again. With best regards, Arnd H. General Manager

Dear Guest, First of all thank you for bringing your experience to my attention. We are always interested in our guests’ feedback to improve our services. I'm sorry that the crane in the kitchen and the refrigerator was broken and that the toilet had no lock. Therefore please accept our sincere apologies for any inconvenience this may have caused. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We would be grateful if you'd give us a second chance and we are looking forward to welcoming you back at the Holiday Inn Dusseldorf-Neuss! Sincerely, Arnd Hagemeier, General Manager

Dear Simon, I would like to thank you for taking time to leave feedback on your stay at our hotel. We always aim to improve future guest stays. I am disappointed to hear that you were unhappy with your stay. Please let me offer my sincere apologies for that you could not get the room to the right temperature and the problems with the internet connection you were faced with. Please rest assured that these issues will be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. Sincerely, Arnd Hagemeier General Manager

Dear Hulya, Thank you for choosing the Holiday Inn Dusseldorf-Neuss. I was delighted to read that you had a good experience and that you enjoyed your stay with us. I hope that we have the pleasure of welcoming you back soon. Kind Regards, Arnd Hagemeier General Manager

Dear Guest, We're so glad you enjoyed your stay with us and found our location, rooms and service so great. Thank you so much for taking the time to write a review! We're looking forward to be your host during your next visits! With best regards, Arnd Hagemeier General Manager

Dear loes, Thank you for taking the time to leave feedback on your recent stay with us. First of all thank you for recommending us further and for bringing your experience to my attentionI am sorry that you did not receive the desired room type. If you prefer a room with two large beds for your next stay, please request it directly at the time of booking, so we can ensure to fulfill your wishes whenever availability is given. We are looking forward to welcoming you back again soon. Best regards, Arnd Hagemeier, General Manager

Dear Richard, Thank you for your nice feedback. We are glad that you enjoyed your time in Neuss and in our hotel. It would be our pleasure to welcome you back one day! Sincerely, Arnd Hagemeier General Manager

Dear guest, Thank you for staying at the Holiday Inn Dusseldorf-Neuss. We are pleased to hear that you enjoyed your stay and we hope to welcome you back again soon. Thank you for your feedback concerning the temperature. I’m sorry that it has been too warm in the room. Please just be informed, that the heating is not controlled by the air-condition but by the radiator regulator which is located below the windows. There every guest has the opportunity to control the heating individually. With best regards, Arnd Hagemeier General Manager

Dear Guest, Thank you for taking the time to review the Holiday Inn Düsseldorf-Neuss following your recent stay with us. Your kind comments about the in-room amenities are much appreciated. We greatlly appreciate constructive feedback, which enables us to continually refine and improve our guest experience. It would be our pleasure to welcome you back one day! Kind regards, Arnd Hagemeier General Manager

Dear Dennis, Thank you very much for your recent stay with us. We very much appreciate your compliments and hopefully we can welcome you back in the future! With best regards, Arnd Hagemeier General Manager

Dear Guest, I would like to thank you for taking time to leave feedback on your stay at our hotel. We always aim to improve future guest stays. I am disappointed to hear that you were unhappy with some aspects of your stay. As for your comment regarding the WiFi I will pass on your note to our Technical Manager in order to look into this further. I hope that I will have the pleasure of welcoming you back soon in order that we may fully exceed your expectations next time around. Sincerely, Arnd Hagemeier General Manager

Dear Guest, Thank you so much for your feedback. It is great to see that you like the rooms, the staff and also the location. We look forward to welcome you soon again. Best regards, Arnd Hagemeier General Manager

Dear Guest, Thank you for staying in our hotel and bringing your experience to our attention. Please let me offer my sincere apologies for that your rooms had not been on the same floor and therefore the inconveniences that you were faced with. Please rest assured that these issues will be looked into. Concerning the credit card authorization as a deposit on your card in order to guarantee ayment for your extras, for example room service, minbar, restaurant charges etc. at the time of check out, only the final amount would have been charged to your card. Alternatively you could have paid a deposit of € 40 per room and night for any extras. Here also at the time of check out we would have given back to you the amount which was not consumed. Thank you again for posting your comments. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. Sincerely, Arnd Hagemeier General Manager

Dear Richard, An excellent feedback you have given us here. Thank you very much for your satisfaction with the good breakfast and convenient size of our rooms. We are glad to hear that you felt so well assisted by our staff. Thank you for recommending our hotel to other guests, which is a very nice compliment for us and for our work. I hope that we may welcome yourself again at the Holiday Inn Dusseldorf-Neuss. With many thanks and kind regards, Arnd Hagemeier General Manager

Dear Jan, Thank you for staying at the Holiday Inn Dusseldorf-Neuss. We are pleased to hear that you enjoyed your stay and we hope to welcome you back again soon. With best regards, Arnd Hagemeier General Manager

Dear Guest, first of all thank you for your valuable feedback. We are glad to hear that you enjoyed the breakfast and our friendly staff. Your feedback is very important to us because as it assists us to improve the services we offer to our guests. Our apologies that the connection to the Internet didn' t work as fast as expected. Therefore please accept our sincere apologies for any inconvenience this may have caused. We are looking forward to welcoming you again soon and remain with kind regards. Kind regards Arnd Hagemeier General Manager