Luxe beddengoed, een bureau, een strijkplank/strijkijzer, gratis wifi

Beoordelingen van Extended Stay America Premier Suites Providence E Providence

2.5 out of 5

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 525 van 1006 beoordelingen" "
Gastenscore: 8 - Goed. 282 van 1006 beoordelingen" "
Gastenscore: 6 - Redelijk. 103 van 1006 beoordelingen" "
Gastenscore: 4 - Matig. 47 van 1006 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 49 van 1006 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

7,8/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Leonard

Mostly rude
1 nacht verbleven in mei 2024
Reactie van Hotel Management op 10 mei 2024
Dear Leonard, Thank you for being our guest and for taking the time to give us your feedback. Our team strives to provide courteous service to all guests. Your feedback is valuable, and we will address any areas needing improvement. We appreciate your input as we continually work to enhance our guest experience.Sincerely,Hotel Management

10/10 – Uitstekend

Fer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like everything is a good hotel to stay pretty clean and great service
4 nachten verbleven in april 2024

10/10 – Uitstekend

Markisha

Reisde met familie en kleine kinderen
Positief: Staat van de accommodatie en faciliteiten
Really enjoyed our short stay. Amazing staff!
1 nacht verbleven in mei 2024

8/10 – Goed

Stacylina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

8/10 – Goed

Kamlendu, Unionville

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was clean. Check in was smooth. Room was advertised to come with free breakfast. In the name of breakfast, you get muffin, bar, hot chocolate packet, coffee. If you are hoping to have milk, cereal, bread, butter, bagel, yogurt etc. then you will be disappointed.
1 nacht verbleven in april 2024

8/10 – Goed

Stephen

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Microwave didn't work.
2 nachten verbleven in april 2024
Reactie van Hotel Management op 29 apr 2024
Dear Stephen, Thank you for sharing your experience. We apologize for the inconvenience caused by the microwave not working during your stay at Extended Stay America. Your comfort is our priority, and we appreciate your feedback. We are working to address this issue promptly to ensure a more enjoyable experience for our guests. We hope to welcome you back for a better stay in the future.Sincerely,Hotel Management

10/10 – Uitstekend

William

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean
2 nachten verbleven in april 2024
Reactie van Hotel Management op 24 apr 2024
Dear William, Thank you for your positive feedback regarding the cleanliness of our hotel. We are delighted to hear that you found our property at Extended Stay America to be very clean during your visit. Maintaining a clean and comfortable environment for our guests is a top priority for us. Your comments are greatly appreciated and motivate us to uphold these standards. We hope to welcome you back for another pleasant stay in the future. Sincerely,Hotel Management

4/10 – Matig

Edward

Positief: Netheid
Negatief: Personeel en service
Receptionist needs more people training.
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 24 apr 2024
Dear Edward, Thank you for your feedback regarding our receptionist. We apologize for any inconvenience caused during your interaction. We take guest service seriously and are committed to continuous improvement. Rest assured, we will address this with our team to ensure all staff members are providing exceptional service. Your input is valuable to us as we strive to enhance our guest experience. We appreciate your patronage and hope to welcome you back soon.Sincerely,Hotel Management

6/10 – Redelijk

Claude-Andree

2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Sandra

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Wasn’t impressed. TV did not work. Breakfast grab and go was a joke.
2 nachten verbleven in april 2024
Reactie van Hotel Management op 23 apr 2024
Dear Sandra, We apologize for the inconvenience you experienced during your stay. It's disappointing that the TV was not working and the breakfast options did not meet your expectations. Your feedback is valuable to us, and we will address these issues to ensure a better experience for our guests in the future. We hope to welcome you back and provide you with a more enjoyable stay. Thank you for sharing your concerns with us.Sincerely,Hotel Management

10/10 – Uitstekend

Liza

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

Shelley

1 nacht verbleven in april 2024

10/10 – Uitstekend

Mishka

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room is very clean, beautiful plus comfortable
1 nacht verbleven in april 2024

10/10 – Uitstekend

Mariah

1 nacht verbleven in april 2024

10/10 – Uitstekend

Sofia

1 nacht verbleven in april 2024

10/10 – Uitstekend

Tami

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Roomy. We’ll-organized rooms
2 nachten verbleven in april 2024
Reactie van Hotel Management op 16 apr 2024
Dear Tami, Thank you for taking the time to write a review. We're delighted you found Extended Stay America's rooms spacious and well-organized. Our priority is your comfort, and we're thrilled you enjoyed your stay with us. Thank you for your positive feedback, and we look forward to welcoming you back for another great experience.Sincerely,Hotel Management

4/10 – Matig

Fatima

1 nacht verbleven in april 2024

10/10 – Uitstekend

Aaron

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Hannie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

Anthony

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had no problem it was OK
2 nachten verbleven in januari 2024

8/10 – Goed

Peter

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk staff was very customer friendly and helpful.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 8 apr 2024
Dear Peter, Thank you for choosing Extended Stay America. We greatly appreciate your feedback regarding our front desk staff's friendliness and helpfulness. We aim to ensure every guest feels valued and well-assisted throughout their stay, and we are glad this has been achieved. We look forward to serving you again soon!Sincerely,Hotel Management

4/10 – Matig

Sari

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

6/10 – Redelijk

Rosana

Reisde met familie
Positief: Personeel en service
Not so quiet. You can hear the steps of people upstairs.But the lady in the front desk is so nice and accomodating.Breakfast is no good.Im looki h for eggs ,bacon and cheese but there was none.sorry
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 8 apr 2024
Dear Rosana, Thank you for your feedback. We're glad that our front desk staff provided excellent service. However, we apologize for any inconvenience caused by noise disturbances. Your comments about breakfast will be shared with our team for improvement in future visits. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management

10/10 – Uitstekend

Aden

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really amazing. The lady at the counter was so nice and even gave us tips about the area around to get food and etc. Quick and easy to get into the room as well, and Everything from there was great! Would definitely choose them again.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Kiya

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk worker was amazing, can’t remember her name. We stayed here to go to a show at the providence performing arts.
1 nacht verbleven in april 2024
Reactie van Hotel Management op 8 apr 2024
Dear Kiya, We're delighted you had a positive experience at Extended Stay America! Our team strives to provide exceptional service to all our guests. Thank you for choosing us for your stay, and we hope you enjoyed the Providence Performing Arts Center show. We look forward to welcoming you back soon!Sincerely,Hotel Management

4/10 – Matig

Marisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Vivian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really enjoyed the customer service ithey was very Awesome and helpful I will be back soon thank you
2 nachten verbleven in maart 2024

10/10 – Uitstekend

ASHLEY

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was perfect during our stay!
2 nachten verbleven in maart 2024
Reactie van Hotel Management op 1 apr 2024
Dear ASHLEY, We are grateful for your selection of Extended Stay America. Our foremost priority is to ensure that your experience at our hotel exceeds expectations in all aspects. We appreciate your acknowledgment of our efforts and look forward to the opportunity to welcome you again in the near future.Sincerely,Hotel Management

10/10 – Uitstekend

Briand

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All staff is very professional I highly recommend rooms are comfortable and clean new
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 27 mrt 2024
Dear Briand, Thank you for your glowing review about your stay at Extended Stay America! We're thrilled to hear that you had a positive experience with our professional staff and found our rooms comfortable, clean, and new. Providing exceptional service and accommodations is our priority, and we're delighted that we met your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another comfortable stay in the future. Sincerely,Hotel Management

10/10 – Uitstekend

Skyy

2 nachten verbleven in maart 2024

8/10 – Goed

Nicholas

Zakenreiziger
Positief: Netheid, personeel en service
Nicole was really great!
3 nachten verbleven in maart 2024

10/10 – Uitstekend

MacKenzie

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Super reasonable price for a really decent stay!
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 27 mrt 2024
Dear MacKenzie, Thank you for your positive feedback about Extended Stay America! We're thrilled to hear that you found our hotel to offer great value for your stay. Providing our guests with a comfortable and affordable experience is our priority, and we're delighted that we met your expectations. Your satisfaction is our utmost reward, and we look forward to welcoming you back for another enjoyable stay. Sincerely,Hotel Management

4/10 – Matig

Lymari

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room was disgusting. We found belongings from another guest. My husband moved the chair so I can use the mirror while getting ready and there was food crumbs, dirt, and items under the seat. The couch had a rip on it. Definitely not worth the price. Floor around the kitchen area wasn’t properly cleaned. Front staff was nice but the cleaning was not up to par.
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 26 mrt 2024
Dear Lymari, Thank you very much for staying at our hotel. We strive to provide every guest with a clean and comfortable room; therefore, we are disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visit you deserve. Sincerely,Hotel Management

10/10 – Uitstekend

Yuri

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Briand

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic service the staff is very helpful highly professional
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Samella

2 nachten verbleven in maart 2024

10/10 – Uitstekend

Richard, Roslindale

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet place, clean and affordable
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 19 mrt 2024
Dear Richard, Thank you for the great review! It is wonderful you enjoyed your time at Extended Stay America so much! We strive for excellence, so we are thrilled you appreciated our clean property, quiet atmosphere, and prime location! Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience.Sincerely,Hotel Management

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024

6/10 – Redelijk

James

Positief: Personeel en service
2 nachten verbleven in december 2023

10/10 – Uitstekend

Eurydice

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Keysa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

8/10 – Goed

Tanya

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Yuri

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice rooms
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 6 mrt 2024
Dear Yuri, Thank you for sharing your experience with fellow travelers. We are glad you were pleased with your room. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for their excellent work. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America whenever your travels bring you back this way.Sincerely,Hotel Management

6/10 – Redelijk

Sandra

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was very clean but bed wasn’t very comfortable and sheets were not very soft. There is also a lot of traffic noise. Staff was very friendly and helpful. Nice to have coffee and a small bite for breakfast in the morning also.
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 5 mrt 2024
Dear Sandra, Thank you for your recent stay at our hotel. We appreciate the time you took from your day to share your experience. We are glad you liked your clean room and our service. However, we regret the concerns you had with the bedding and noise. We have discussed your observations with our team and are grateful for feedback that helps us serve our guests better. Thank you again for your comments, and we hope you will revisit to experience our hotel the way you should have during this stay.Sincerely,Hotel Management

10/10 – Uitstekend

Tirice

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would def stay again
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Rosanna, Providence

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024

8/10 – Goed

Vivian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Smell of marijuana quite regularly inside the hotel room.
2 nachten verbleven in februari 2024
Reactie van Hotel Management op 3 mrt 2024
Dear Vivian, Thank you for taking the time to share your experience. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback, and we look forward to welcoming you again for a much better stay.Sincerely,Hotel Management

10/10 – Uitstekend

Steven

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Bryan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was great place to book at
7 nachten verbleven in februari 2024