Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 74 van 219 beoordelingen" "
10 - Uitstekend
74
Gastenscore: 8 - Goed. 76 van 219 beoordelingen" "
8 - Goed
76
Gastenscore: 6 - Redelijk. 31 van 219 beoordelingen" "
6 - Redelijk
31
Gastenscore: 4 - Matig. 27 van 219 beoordelingen" "
4 - Matig
27
Gastenscore: 2 - Ontzettend slecht. 11 van 219 beoordelingen" "
2 - Ontzettend slecht
11
8,0/10
Netheid
8,2/10
Personeel en service
7,6/10
Voorzieningen
7,0/10
Staat van de accommodatie en faciliteiten
7,2/10
Milieuvriendelijkheid
Beoordelingen
10/10 – Uitstekend
Maria Goretti
20 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were very efficient and friendly
Maria Goretti
4 nachten verbleven in mei 2024
Reactie van Ruth op 20 mei 2024
Thanks for your lovely review. It will be passed on to our staff.We hope to welcome you back to the hotel soon.
10/10 – Uitstekend
Graham
Reisde met partner
19 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly hotel great views of sea and also the Bandstand just across the road if you have a sea view room which is well worth it.
Would definitely recommend and stay again
Graham
2 nachten verbleven in mei 2024
Reactie van Ruth op 20 mei 2024
Thanks for such a lovely review.We really appreciate your feedback & hope to welcome you back soon.
10/10 – Uitstekend
Darren
Reisde met partner
19 mei 2024
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great budget hotel,
Overall ok. Toilet needs bleach
Staff friendly
Darren
1 nacht verbleven in mei 2024
Reactie van Ruth op 19 mei 2024
Thanks so much for your review.Housekeeping have been made aware of the bathroom issue.Hope we can welcome you back soon.
10/10 – Uitstekend
Jane
Reisde met een groep
12 mei 2024
Positief: Netheid, personeel en service en voorzieningen
Stayed for a couple of nights on the top floor. Whilst a little tired in areas, this didn't affect the comfort of the room. Excellent value especially when treated to wonderful sea views. Didn't eat at the hotel as it was a celebration visit so food not needed therefore can't comment. Our friends paid almost 10x more for the hotel up the road .... I bet they didn't sleep any better than us!
Jane
1 nacht verbleven in mei 2024
Reactie van Reception op 13 mei 2024
Thank you so much for such a lovely review. Your comments go a long way to let our staff know their hard work is appreciated.Hopefully we can welcome you back soon.
10/10 – Uitstekend
Lisa
Reisde met partner
21 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We really loved our room. Everything you could need and THE BEST sea view ever! I also wanted to say a massive thank you to Ruth on reception as I called in a panic after we had left as my husband had left his wallet in our room. She was amazing and so were the house keeping who found it AND all safe. Other staff members were lovely too who we met
Lisa
1 nacht verbleven in april 2024
Reactie van Reception Manager op 6 mei 2024
Thanks so much for your lovely review.It was a pleasure to have you here. Hopefully we can welcome you back soon.RegardsRuth
4/10 – Matig
Mohammad
Reisde met partner
15 apr 2024
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The location is perfect from the beach 2-3 minutes walk. The hotel is a sea front hotel.The local centre is a few minutes away where you can find a lot of food shops. Theres alot of halal places to eat but there’s not much choice to choose from. We were quite upset. There was a horrible smell as you enter Cumberland hotel. The rooms are average but the bathroom is Really Run Down!! It really needs a complete revamp. The housekeeping service was extremely slow. Parking is good you can buy a £2 pass from the reception for 24 hours and Sundays are free to park.
Mohammad
2 nachten verbleven in april 2024
Reactie van Reception Manager op 2 mei 2024
Thank you for your review Sobina Rashid.Regarding the ''horrible smell'' as you enter the hotel, we would need to know what kind of smell you encountered. If somebody was smoking near the entrance to the hotel, we do have signs up but they obviously are ignored.We are currently upgrading some of our rooms. Unfortunately we can only upgrade a few rooms every year, as our budget allows.I am surprised that you found our housekeeping service so slow, as we are always getting praised on how fantastic they are. Your comments will be shown to all department heads.
2/10 – Ontzettend slecht
Darrell, Arundel
14 apr 2024
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
We found bedbugs in our bed. We were relocated. On checking out another resident was complaining that he found human faeces under his bed in a room he’d been moved to also having found bedbugs in the first. I’ve stayed here before but am very unlikely to return.
Darrell
1 nacht verbleven in april 2024
Reactie van Hotel Manager op 16 apr 2024
Dear Darrell,Thank you for your review, we have called in the pest control company to investigate the issue. In regards to the other guests comments, nothing has been confirmed as bugs or faeces. Kindest regards,
8/10 – Goed
Valerie
Reisde met partner
12 apr 2024
Positief: Netheid, personeel en service
Staff friendly, Hotel clean. Food excellent
Tiny lift. Had difficulty getting my mobility scooter in. Disabled entrance through the basement
Valerie
2 nachten verbleven in april 2024
Reactie van Ruth op 14 apr 2024
Thanks so much for your review.Our lift can carry a maximum of 8 people or 630kg. Depending on the size of a guest's mobility scooter or wheelchair, our lift does well.Hopefully we can welcome you back to the hotel soon.
10/10 – Uitstekend
Michele
Reisde met familie
6 apr 2024
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Yes this hotel is old but I would say it has character and we really enjoyed our stay it was quirky! The lady that checked us in was fabulous wish I had of got her name she was so welcoming and friendly and really made us feel at home she is a credit to this hotel and we will definitely be back ! It’s also in a great location and close to all you need !
Michele
2 nachten verbleven in april 2024
Reactie van Ruth op 7 apr 2024
Good morningThanks so much for your lovely comments. They really are appreciated. Dee was the lady who checked you in. We're lucky to have her.Hope to see you again soon.
8/10 – Goed
Richy
5 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There was a slight issue within the hotel which the staff dealt with promptly and professionally.
Apart from that it was a good stay.
Richy
1 nacht verbleven in april 2024
Reactie van Ruth op 6 apr 2024
Thank you for your review, Mr Wheeler.Hopefully we can welcome you back again - without the unruly guest.RegardsRuthCumberland Hotel Reception Team
8/10 – Goed
Nichole
Zakenreiziger
29 okt 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Perfect for a stop over in Eastbourne
Nichole
1 nacht verbleven in oktober 2023
Reactie van Reception op 31 okt 2023
Thank you so much for your positive review.We hope to welcome you back in the near future.
6/10 – Redelijk
Pierluigi
26 okt 2023
Everything in this hotel is old, dated. The building, the staff, the food and the beverages. To get a good housekeeping is a los t battle
Pierluigi
1 nacht verbleven in oktober 2023
Reactie van Reception op 29 okt 2023
Good evening Mr Castaneda-ricciThanks for your review. I am sure you know the crisis that hospitality has been in since Covid. The struggle to get staff is continuous, but our team goes above and beyond to ensure our guests have a good stay. We are not a 5 star hotel, and do not claim to be. This is reflected in the less than 40 your paid for the night.We hope to welcome you back in the future.
10/10 – Uitstekend
Damian
23 okt 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent hotel with friendly staff
Damian
3 nachten verbleven in oktober 2023
Reactie van Reception op 29 okt 2023
Thank you for your positive review Mr Courtney.We hope to welcome you back soon.
10/10 – Uitstekend
Damian
Zakenreiziger
12 okt 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel
Damian
3 nachten verbleven in oktober 2023
Reactie van Reception op 29 okt 2023
Thanks so much for your positive review.
8/10 – Goed
Andrew
12 sep 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Andrew
1 nacht verbleven in september 2023
Reactie van Reception op 29 okt 2023
Thank you for your review. All feedback is appreciated.
6/10 – Redelijk
BENTE
11 sep 2023
Positief: Netheid
Perfekt beliggenhet, ved stranden. 10 minutters gange fra jernbanestasjonen. Trekk for tidlig utsjekkstid, kl. 10:00! Gammelt promenadehotell, noe slitt og veldig mye knirk i gulvene. Ikke leselampe over sengen, kun fastmontert lampe høyt oppe på veggen.
BENTE
1 nacht verbleven in september 2023
Reactie van Reception op 29 okt 2023
Takk for din anmeldelse. Alle tilbakemeldinger settes pris på.
8/10 – Goed
Geverifieerde reiziger
5 sep 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good, But it's a shame no early check in
Geverifieerde reiziger
2 nachten verbleven in september 2023
Reactie van Reception op 29 okt 2023
Good evening Thank you for your review.We can usually accommodate an early check in if notified beforehand. Unfortunately, the day you checked in we had a full house checkout. Our housekeeping team can only access the rooms after 10am, and then have to strip, clean & air all rooms before the next lot of arrivals.If you book again, please let us know & we will ensure you get your early check in.
8/10 – Goed
corinne
3 sep 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
small room , squeaky floorboards
corinne
1 nacht verbleven in september 2023
Reactie van Reception op 29 okt 2023
Thank you for your review.
10/10 – Uitstekend
Nichole
2 sep 2023
Nichole
1 nacht verbleven in augustus 2023
Reactie van Reception op 29 okt 2023
Thank you so much for your positive review.Your feedback is appreciated.
4/10 – Matig
Corrine
Reisde met een groep
28 aug 2023
Uncomfortable beds, could feel the springs. Dirty net curtains. Tired bathroom. Makeshift Maintenance, needs proper finishing of rooms
Corrine
1 nacht verbleven in augustus 2023
8/10 – Goed
Malcolm
21 aug 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff and location.
Malcolm
1 nacht verbleven in augustus 2023
8/10 – Goed
I
Zakenreiziger
17 aug 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The Cumberland is a good hotel.
The Cumberland is a charming old hotel. Friendly staff on arrival. Easy check in and in my case, a bargain room price. Although rather dated, the room was clean, tidy & comfortable. Possibly needs a new mattress, some minor paintwork & an extra socket or two. Sound proofing not great but really not bad. I liked it there; I’ll stay again.
I
1 nacht verbleven in augustus 2023
8/10 – Goed
William
14 aug 2023
Positief: Netheid, personeel en service
Better than I expected.
Although this hotel is dated I really enjoyed my stay. My room was clean and everything worked well. Staff were friendly and helpful. I have paid more for worse
William
3 nachten verbleven in augustus 2023
4/10 – Matig
Claire
13 aug 2023
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
The rooms were very old and dated the bed was really uncomfortable lumpy mattress and creaky.
Claire
1 nacht verbleven in augustus 2023
10/10 – Uitstekend
Nichole
12 aug 2023
Nichole
1 nacht verbleven in augustus 2023
10/10 – Uitstekend
Lisa
12 aug 2023
Lisa
1 nacht verbleven in augustus 2023
8/10 – Goed
Gaelle
6 aug 2023
Gaelle
1 nacht verbleven in augustus 2023
10/10 – Uitstekend
Damian
Zakenreiziger
5 aug 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel, highly recommended
Damian
1 nacht verbleven in augustus 2023
4/10 – Matig
Carol
23 jul 2023
Carol
1 nacht verbleven in juli 2023
10/10 – Uitstekend
Julie
20 jul 2023
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Julie
1 nacht verbleven in juli 2023
Reactie van Reception op 21 jul 2023
Thank you!
8/10 – Goed
Michael
16 jul 2023
Michael
1 nacht verbleven in juli 2023
Reactie van Reception op 17 jul 2023
Thank you for taking the time to leave a review - we are really glad that you enjoyed your stay and hope to see you again.
10/10 – Uitstekend
djamel
13 jul 2023
djamel
1 nacht verbleven in juli 2023
Reactie van Reception op 17 jul 2023
We are glad that you enjoyed your recent stay with us - thank you for taking the time to leave a review
10/10 – Uitstekend
Diana
9 jul 2023
Diana
1 nacht verbleven in juli 2023
10/10 – Uitstekend
Michael
9 jul 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really helpful staff
Michael
1 nacht verbleven in juli 2023
Reactie van Reception op 9 jul 2023
Thanks so much for your positive review, Michael.
4/10 – Matig
Kevin
8 jul 2023
Kevin
1 nacht verbleven in juli 2023
Reactie van Reception op 17 jul 2023
Thank you for your review.
10/10 – Uitstekend
Jenny
Reisde met familie
5 jul 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like this hotel for position .price and value also friendly staff .Will always use this hotel when in Eastbourne
Jenny
3 nachten verbleven in juni 2023
Reactie van Reception op 7 jul 2023
Thank you!
6/10 – Redelijk
Gemma
Reisde met familie
4 jul 2023
Positief: Netheid, personeel en service
Quite loud at nighttime
Gemma
1 nacht verbleven in juli 2023
Reactie van Reception op 7 jul 2023
From time to time we hold functions in our Ballroom (finishing time between 11/12pm) and our Hotel is opposite the Bandstand (finishing time 10pm roughly).We can suggest rooms on the 4th floor and hope to see you back at the Cumberland.
10/10 – Uitstekend
Anthony
Reisde met familie
2 jul 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful Eastbourne accommodation
We came down to Eastbourne for 4 days of the tennis tournament and chose this hotel for the proximity to the tennis courts (10 minutes walk). We were not disappointed with the choice. We had a large recently refurbished room with a balcony and wonderful sea view. The beds were really comfortable. The buffet breakfast was plentiful with hot and cold choices of food and beverages. The staff were extremely courteous at all times. I would thoroughly recommend this hotel for a wonderful stay in Eastbourne.
Anthony
3 nachten verbleven in juni 2023
Reactie van Reception op 2 jul 2023
Thank you!
10/10 – Uitstekend
Robert
Reisde met een groep
1 jul 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
Robert
1 nacht verbleven in juni 2023
Reactie van Reception op 4 jul 2023
Thank you!
10/10 – Uitstekend
Alan
Reisde met familie
30 jun 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Spacious clean rooms helpful friendly staff good breakfast
Alan
4 nachten verbleven in juni 2023
Reactie van Reception op 2 jul 2023
Thank you!
8/10 – Goed
David
29 jun 2023
David
2 nachten verbleven in juni 2023
Reactie van Reception op 2 jul 2023
Thank you for your positive review!
10/10 – Uitstekend
Andrew
16 jun 2023
Andrew
1 nacht verbleven in juni 2023
Reactie van Reception op 7 jul 2023
Thank you for your positive review!
10/10 – Uitstekend
Andrew
6 jun 2023
Andrew
1 nacht verbleven in juni 2023
Reactie van Reception op 12 jun 2023
Thank you for your review Andrew.We hope to welcome you back to the Cumberland Hotel.
8/10 – Goed
Laura
5 jun 2023
Positief: Netheid, personeel en service
Good value sea view room. Hotel staff were helpful and friendly. Room was lovely and clean, with comfy bed. Common areas of the hotel could do with an update. Breakfast ok but could have been better for the price.
Laura
1 nacht verbleven in juni 2023
Reactie van Reception op 12 jun 2023
Thank you for your review.We hope to welcome you back to the hotel again.
8/10 – Goed
Vishal
3 jun 2023
Positief: Netheid, personeel en service
A nice stay for a night
I booked the room for a night and to be fair it was a nice room. I had sea view from the window but it wasn't of much use as one cannot really enjoy the view. You'll need to keep standing to see the view. I guess the hotel could have made use of a better planner in how to design the room. However, it was a good time.
Vishal
1 nacht verbleven in mei 2023
Reactie van Reception op 12 jun 2023
Thank you for your review.Our shared balcony rooms have a great seaside view.We hope to welcome you back to the Cumberland Hotel.
10/10 – Uitstekend
Sharon
2 jun 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Top marks for receptionist Dee, super friendly, very welcoming and great sense of humour......
Sharon
1 nacht verbleven in juni 2023
Reactie van Reception op 12 jun 2023
Thanks for your review Sharon.Your comments have been passed on to Dee.
8/10 – Goed
Julian
30 mei 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great value stay
The Cumberland hotel, like a lot of hotels asking the sea front is a little tired in places. However we got a cheap stay in a clean hotel with attentive service, so are pleased.
Julian
1 nacht verbleven in mei 2023
Reactie van Reception op 12 jun 2023
Thank you for your review.We hope to welcome you back to the Cumberland Hotel.
10/10 – Uitstekend
Geverifieerde reiziger
28 mei 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geverifieerde reiziger
1 nacht verbleven in april 2023
Reactie van Reception op 12 jun 2023
Thank you for your review.We hope to welcome you back to the Cumberland Hotel.
10/10 – Uitstekend
Jill
Reisde met een groep
22 mei 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
I was overall impressed with the hotel. In a great location, and the staff were very helpful and friendly. The single room was fine and had a fabulous sea view. Only downside was the shower, which wasn't very good in terms of output and the head dropped down. Lovely having a drink overlooking the road/seafront.
Jill
2 nachten verbleven in mei 2023
Reactie van Reception op 12 jun 2023
Thanks so much for your review.We are in the process of reviewing some of our shower facilities.Hopefully we can welcome you back soon.
8/10 – Goed
E
Reisde met een groep
22 mei 2023
Positief: Netheid, personeel en service en comfort kamer
Nice stay
Stay was good had a lovely room only down side was i booked two rooms with shared balcony one rooms was large and very nice the other was tiny and nothing looke the other room but both rooms were same price