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Beoordelingen van Edinburgh Marriott Hotel Holyrood

4 out of 5
Edinburgh Marriott Hotel Holyrood
81 Holyrood Road, Edinburgh, Scotland

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 435 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 337 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 145 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 53 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 30 van 1000 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,2/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Ellen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Een heel mooi hotel, schoon, opgeruimd en heel aardig en zeer behulpzaam personeel. Een echte aanrader!!!
3 nachten verbleven in april 2024
Reactie van Katie op 10 apr 2024
Dear Ellen, thank you for taking time to leave such a positive review about your recent stay with us. We are delighted to hear that your experience was so positive, and sincerely hope we will be able to welcome you back in the near future! Kind regards, Front Office Edinburgh Marriott Hotel Holyrood

10/10 – Uitstekend

J.

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Zeer vriendelijke personeel. Parkeergelegenheid in de buurt (goed uitgelegd). Veel bezienswaardigheden zijn op loopafstand. Ontbijt was goed verzorgd.
3 nachten verbleven in augustus 2022

2/10 – Ontzettend slecht

Geverifieerde reiziger

2 nachten verbleven in december 2020
Reactie van Fiona Milligan op 2 apr 2020
Dear guest, Thank you for your review. I'm sorry if your stay did not meet your expectations this is something we will work on. Fiona Milligan General Manager

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ligging voor alle bezienswaardigheden is uitstekend. Service personeel perfect. Bediening van de douche laat te wensen over.
1 nacht verbleven in december 2019
Reactie van Fiona Milligan op 4 dec 2019
Dear Guest, Thank you for sharing your feedback. The team and I are delighted to read that you had an enjoyable stay with us. My apologies that there was an issue with the shower in your room, this will be investigated by the maintenance team. I look forward to welcoming you back to Macdonald Holyrood Hotel in the future.

10/10 – Uitstekend

LJUPCE, auburn hills

Reisde met partner
Everything was good, big , clean room, excellent!
3 nachten verbleven in april 2024
Reactie van Phoebe op 30 apr 2024
Thank you for this lovely feedback. We are so glad to learn that you had a wonderful stay with us.

10/10 – Uitstekend

Caitlin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff were great - we got our room upgraded when we arrived and the pool was lovely.
1 nacht verbleven in april 2024
Reactie van Phoebe op 30 apr 2024
Thank you for your lovely feedback, Caitlin. We are thrilled to hear you had a wonderful time staying with us.

8/10 – Goed

Francis John Edward

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very friendly helpful staff, nice room, good bathroom nice breakfast. Good location for walking to the sites in Edinburgh city
2 nachten verbleven in april 2024
Reactie van Rachel op 26 apr 2024
Dear Francis,Thank you for your kind review of your recent stay with us. We are delighted to hear that you thoroughly enjoyed our newly renovated rooms and staff. We are incredibly fortunate to be situated where we are, so we are glad that this was convenient for you and made your stay extra special.We sincerely hope to welcome you back in the near future,Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

8/10 – Goed

Elizabeth

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Rachel op 3 apr 2024
Dear Elizabeth,Thank you for taking the time to leave us a review about your recent stay at the Edinburgh Marriott Hotel Holyrood. We are thrilled to learn that you enjoyed your stay with us, and sincerely hope we will be able to welcome you back in the near future!Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

10/10 – Uitstekend

Patrick

Positief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Phoebe op 2 apr 2024
Thank you for your feedback. We are thrilled you enjoyed your stay with us.

10/10 – Uitstekend

Pat

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great stay. Property was wonderful
1 nacht verbleven in maart 2024
Reactie van Phoebe op 2 apr 2024
Thank you for your kind feedback, we are so happy to hear you enjoyed your stay.

8/10 – Goed

Robert Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Phoebe op 2 apr 2024
Thank you for your feedback. We are thrilled you enjoyed your stay with us. We hope to host you again.

10/10 – Uitstekend

Simon

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Phoebe op 2 apr 2024
Thank you for your feedback. We are thrilled you enjoyed your stay with us.

10/10 – Uitstekend

Waiyin

1 nacht verbleven in maart 2024
Reactie van Phoebe op 2 apr 2024
Thank you for your feedback, we hope you will choose to stay with us again.

10/10 – Uitstekend

Elaine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Another wonderful stay in this newly refurbished hotel! Great staff, rooms, breakfast and pool. Thank you again!
2 nachten verbleven in maart 2024
Reactie van Rachel op 15 mrt 2024
Dear Elaine,Thank you for taking time to leave us such a wonderful review with regards to your recent stay with us. We are overjoyed to learn that you had such a positive experience as guest satisfaction is our utmost priority. We sincerely hope to welcome you back to our hotel in the near future!Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

10/10 – Uitstekend

Anjuli

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Complementary upgrade, huge bed, rooms recently decorated in the premium section, really friendly and helpful staff, nice breakfast and easy walking distance to most of the attractions
2 nachten verbleven in maart 2024
Reactie van Rachel op 15 mrt 2024
Dear Anjuli,Thank you very much for taking the time to give us such a great review. We are delighted to learn that you had such a wonderful time while staying with us and strive daily to ensure our guests have a memorable experience. We sincerely hope we will be able to welcome you back in the near future!Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

10/10 – Uitstekend

Sonia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great time, lovely staff and room, thankyou
2 nachten verbleven in maart 2024
Reactie van Rachel op 15 mrt 2024
Dear Sonia,Thank you for taking time to leave us such a positive review about your recent stay with us. We are delighted to learn that you have been well taken care of during your stay as we strive for this daily. We hope to welcome you back in the near future!Kind regards,Front DeskEdinburgh Marriott Hotel Holyrood

10/10 – Uitstekend

Beatrice

2 nachten verbleven in februari 2024
Reactie van Rachel op 21 mrt 2024
Dear Beatrice,Thank you for taking time to leave such a positive review about your recent stay with us. We are delighted to hear that your experience was memorable and over all positive, and sincerely hope we will be able to welcome you back in the near future!Kind regards,Front OfficeEdinburgh Marriott Hotel Holyrood

10/10 – Uitstekend

Abram

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Claire op 17 feb 2024
Hi Abram, thank you so much for your review! We look forward to welcoming you back to the hotel in the future.

8/10 – Goed

ROSA CECILIA

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very central to everything. Next to the parliament building. Close to everything
2 nachten verbleven in december 2023
Reactie van Nicole op 15 feb 2024
Dear Rosa, Thank you for taking the time to leave a review. I am so pleased to read that you enjoyed your stay with us. We look forward to welcoming you back again soon

8/10 – Goed

Lorraine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff at the hotel were all lovely. Unfortunately the pool,spa area was being refurbished so we were unable to use. The hotel was very clean the foyer area was nice and relaxing, breakfast was nice. Great views over Arthur seat and well situated for Holyrood Palace,Dynamic Earth and parliament building.
1 nacht verbleven in februari 2024
Reactie van Phoebe op 14 feb 2024
Thank you for this lovely feedback, Lorraine. We are thrilled you had a wonderful stay with us. We are sorry that you were unable to use our spa and leisure facilities this time. We hope to host you again on your next trip to Edinburgh.

10/10 – Uitstekend

Necmiye

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Alles war super auch die Mitarbeiter super nett freundlich und Mega gesprächig. Das einzige was nicht so toll war die Betten. Die Matratze war zuuuu weich und eine war höher als die andere. An sich super Hotel und das Frühstück war super lecker.
5 nachten verbleven in februari 2024
Reactie van Phoebe op 7 feb 2024
Danke für Ihre Rückmeldung. Wir freuen uns sehr, dass Ihnen unser Hotel gefallen hat. Wir hoffen Sie wieder zu sehen.

2/10 – Ontzettend slecht

Stacey

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I booked the Holyrood Hotel in Edinburgh through the expedia site. The main reason I chose this hotel was because it had a spa and swimming pool. When we got there we were informed that there are refurbishment works ongoing and that the spa, swimming pool and leisure facilities could not be used throughout the duration of my stay. This was not stated on the expedia site. Not only that, the noise disturbance since 8am every morning until 5pm every evening was terrible. The workmen were refurbishing bedrooms on the floor above. There was a skip outside my bedroom window that the old furniture etc was being thrown into from the floor above, again this was very noisy. The workmen also parked at the back outside the window. I booked a king room and instead of a king size bed it was 2 single beds pushed together, it was very uncomfortable. I stayed for 5 nights to get away for some rest from a busy home and work life and i got very little sleep due to the mattress and the noise both inside and out the hotel. I will not be staying here again nor will I be booking through Expedia again.
5 nachten verbleven in februari 2024
Reactie van Phoebe op 7 feb 2024
Thank you for taking the time to give us your feedback. We take all of our guests feedback on board and always strive to improve. We are very sorry that our hotel did not give you the relaxing experience you were hoping for.

6/10 – Redelijk

Marc

Zakenreiziger
Positief: Netheid, personeel en service
Nice enough hotel but the room was cold, heating didn’t work. Its a little run down and needs renovation. They had some renovation works ongoing whilst I stayed so I suspect it will be very nice once the works are completed.
3 nachten verbleven in januari 2024
Reactie van Phoebe op 6 feb 2024
Thank you for you feedback. We hope you will visit again when our renovation is complete!

4/10 – Matig

Mark

Reisde met een groep, Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It’s a shame about the refurbishment going on as it maid it noisy and uncomfortable
1 nacht verbleven in januari 2024
Reactie van Phoebe op 29 jan 2024
Thank you for your feedback. We apologise for the inconvenience caused by our renovations. We hope you will visit in the future so that you may experience our improvements.

8/10 – Goed

Carolyn

Positief: Personeel en service, comfort kamer
The hotel was undergoing major refurbishment whilst we were there, which really spoilt our trip. Whilst the hotel did advise us in advance that the spa would not be available we were not advised of the general disruption and the noise of the workmen. We complained about this to the duty manager who kindly arranged for us to have a complimentary dinner on the second night of our stay. We were also concerned about the mould around the window, which we again brought to the attention of the duty manager, who in turn deducted the cost of our breakfasts from our bill. It would have been nicer not to have had to made these complaints in the first place. On a positive note the staff at this hotel are excellent.
2 nachten verbleven in januari 2024
Reactie van Phoebe op 23 jan 2024
Thank you for your feedback. We are glad we could amend for the issues encountered during your stay. We hope to host you again in the future.

2/10 – Ontzettend slecht

Andy

Zakenreiziger
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Phoebe op 23 jan 2024
Thank you for your feedback. We are sorry to hear that your stay did not live up to expectations this time.

8/10 – Goed

Gregor

Positief: Netheid, personeel en service
2 nachten verbleven in januari 2024
Reactie van Phoebe op 23 jan 2024
Thank you for your feedback, we are thrilled that you enjoyed your stay.

4/10 – Matig

Sean

2 nachten verbleven in januari 2024
Reactie van Phoebe op 23 jan 2024
Thank you for you feedback. We are sorry we did not live up to expectations this time.

10/10 – Uitstekend

Deborah

2 nachten verbleven in december 2023
Reactie van Phoebe op 19 jan 2024
Thank you for your feedback, we hope to see you again soon.

10/10 – Uitstekend

Julie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Phoebe op 19 jan 2024
Thank you for your feedback

8/10 – Goed

Grace, New York

3 nachten verbleven in januari 2024
Reactie van Phoebe op 6 feb 2024
Thank you for your feedback.

10/10 – Uitstekend

keith

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
relaxing
Very helpful staff excellent breakfast comfortable bed. A problem with the room safe was sorted immediately.
4 nachten verbleven in januari 2024
Reactie van Phoebe op 19 jan 2024
Thank you for your kind feedback. We look forward to hosting you again.

6/10 – Redelijk

Russell

Reisde met partner
Positief: Personeel en service
Bed not made properly and tea and coffee and milk not restocked
2 nachten verbleven in januari 2024
Reactie van Phoebe op 19 jan 2024
Thank you for your feedback.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Hogmany trip
Arrived early on new year's eve. Greeted at reception with a smile and a welcome glass of prosecco. Swiftly taken to our room by Mike who was very helpful by carrying our bags and giving handy advice for our evening ahead and told us to ring and ask for him if we needed anything for the room. The room had everything we needed, spacious with a partial vue of Arthur's seat. Had a swim and sauna downstairs in the spa. The gym looked well equiped from what we could see. The hotel provided some lovely hot traditional Scottish food (Stovies) on our return after the celebrations, which was very much needed. We had a lovely chat with one of the supervisors in the bar on new years day, who was so nice and made some delicious cocktails. Breakfast buffet was delicious. Hotel is in a great position. About 15 minutes walk to the castle. We parked at the NCP just a little up the road, though dynamic earth would be handy as nearer. All the staff were very friendly and we would stay again,
2 nachten verbleven in december 2023
Reactie van Phoebe op 19 jan 2024
Thank you so much for this lovely feedback. We are so glad you had a wonderful time with us for Hogmanay. We hope to see you again soon.

8/10 – Goed

Cara

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and friendly hotel that is close to the centre.
2 nachten verbleven in december 2023
Reactie van Phoebe op 19 jan 2024
Thank you for your feedback.

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
1 nacht verbleven in januari 2024
Reactie van Phoebe op 19 jan 2024
Thank you for your feedback

8/10 – Goed

Alan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A wet December trip
A wet December, the staff were all friendly, professional and helpful. Nothing was too much trouble. Bed and bedding were exceptional - so comfortable. The room was spotlessly clean. Staff in the spa were also professional, friendly and efficient - really positive experience. Buffet breakfast meant the mushrooms, scrambled egg etc were underwhelming, sitting too long. Freshly cooked poached eggs were superb. Some of the fittings, walls, woodwork are showing some wear and tear.
2 nachten verbleven in december 2023
Reactie van Phoebe op 19 jan 2024
Thank you for your feedback. We are thrilled that you had a great time at our hotel. We hope to see you again in the future.

10/10 – Uitstekend

Sean

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were incredible, welcoming and very helpful
3 nachten verbleven in december 2023
Reactie van Phoebe op 5 jan 2024
Thank you for your feedback. We look forward to seeing you again in the future.

2/10 – Ontzettend slecht

Devshree

Negatief: Staat van de accommodatie en faciliteiten
We booked a King room and the bed was combination of two twin beds instead. It was horrible . We didn’t get good night sleep when we were there . Otherwise the hotel is hgreat
2 nachten verbleven in december 2023
Reactie van Phoebe op 5 jan 2024
Thank you for your feedback. We apologise that the bed was uncomfortable for you. We hope to see you again in the future.

8/10 – Goed

Richard

1 nacht verbleven in december 2023
Reactie van Phoebe op 5 jan 2024
Thank you for your feedback.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
Negatief: Comfort kamer
Couples stay
The hotel is a great location with friendly staff and nice interior however our TV didn’t work and the room was cold. Pillows lumpy.
1 nacht verbleven in december 2023
Reactie van Phoebe op 5 jan 2024
Thank you for your feedback. We hope to host you again in the future.

6/10 – Redelijk

ROBERT

Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
Declining standards
2 nachten verbleven in december 2023
Reactie van Phoebe op 5 jan 2024
Thank you for your feedback. We are sorry our hotel did not live up to expectations. We hope that you will stay with us again in the future so that we may improve upon this experience.

8/10 – Goed

Graham

1 nacht verbleven in december 2023
Reactie van Phoebe op 5 jan 2024
Thank you for your feedback.

10/10 – Uitstekend

Fabian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice rooms, more easy to control the room temperature for comfort, no old dingy bath tubs, modern showers, easy and very close by for any turist attraction in Edinburgh. Cant find any fault. Will definitely come back
2 nachten verbleven in december 2023
Reactie van Phoebe op 5 jan 2024
Thank you for your lovely feedback. We hope to see you again in the future.

8/10 – Goed

Judith

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A nice hotel.
Nice spa attached which is a plus. The hotel is one we have visited before and caters for all your needs
2 nachten verbleven in december 2023
Reactie van Phoebe op 5 jan 2024
Thank you for your kind feedback. We look forward to your next visit.

8/10 – Goed

Gordon

Positief: Personeel en service
Could do better
Although the hotel is obviously going through a renovation, the room we had which was classed as a Junior Suite was extremely tired and in no way should be designated as a Suite in comparison to other hotels. Extremely cold thereby having to rely on a stand alone Heater to keep the room warm. Loose wires protruding from walls, lack of power points, threadbare carpets and chair coverings etc. For a hotel not to have a fridge within a Suite is in no way catering for the modern day traveler. On the plus side, staff were helpful and friendly and breakfast was good. Would love to return but only in the knowledge that all rooms were of a suitable standard.
2 nachten verbleven in december 2023
Reactie van Phoebe op 5 jan 2024
Thank you for your feedback. Our renovations will be complete very soon and we look forward to welcoming you back when you visit again.

6/10 – Redelijk

Katrina-Marie

Positief: Personeel en service
Not 4 star
King size bed is 2 beds pushed together, not the most comfortable of experiences. Shower leaked all over the floor. Stray hairs in the bathroom upon arrival. Not to the bestvstandards of cleanliness. Good points, clean towels every day and staff were very friendly and helpful.
4 nachten verbleven in december 2023
Reactie van Phoebe op 5 jan 2024
Thank you for your feedback. We take all of our guest feedback very seriously and endeavour to always improve. We hope to see you again in the future.

10/10 – Uitstekend

Ryan

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A big thank you to all your staff
Firendly helpfull staff geat sana and pool fantatic gym realy good breakfast and comfy beds
3 nachten verbleven in december 2023
Reactie van Phoebe op 5 jan 2024
Thank you for your kind feedback, we hope to host you again in the future.

10/10 – Uitstekend

Enya

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Phoebe op 5 jan 2024
Thank you for your feedback.

10/10 – Uitstekend

Richard

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Phoebe op 5 jan 2024
Thank you for your feedback.