Ingang accommodatie

Beoordelingen van Dalmore Lodge Guest House

2.5 out of 5
Dalmore Lodge Guest House
14 Downie Terrace, Edinburgh, Scotland

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 39 van 65 beoordelingen" "
Gastenscore: 8 - Goed. 22 van 65 beoordelingen" "
Gastenscore: 6 - Redelijk. 3 van 65 beoordelingen" "
Gastenscore: 4 - Matig. 1 van 65 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 0 van 65 beoordelingen" "

9,6/10

Netheid

9,2/10

Personeel en service

9,4/10

Staat van de accommodatie en faciliteiten

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2019
Reactie van Iain and Dot op 7 aug 2019
Thank you!

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Cosy clean and homely
1 nacht verbleven in november 2019
Reactie van Iain and Dot op 11 nov 2019
Thank you!

10/10 – Uitstekend

kathleen

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lovely stay at Dalmor Lodge
This is a lovelt little inn directly accross the street from the zoo. It was clean, pretty and very quiet. We would definitely stay there again
1 nacht verbleven in oktober 2019
Reactie van Iain and Dot op 22 okt 2019
Thank you so much for your lovely and 10/10 review for us! Delighted you enjoyed your stay with us and hope you made the airport in plenty time.

10/10 – Uitstekend

Geverifieerde reiziger

4 nachten verbleven in augustus 2019
Reactie van Iain and Dot op 1 sep 2019
Thank you for giving us 5/5 for your review. Very much appreciated.

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautifully Appointed, Friendly Welcome, Great Cof
The Dalmore Lodge Guest House was great. We received a really friendly welcome from Iain, the room was very well appointed and comfortable with a private bathroom, breakfast was well made with a reasonable range of options and good coffee. What really impressed me was the size and quality of the room - everything was very tasteful and we even had a small balcony which we sat out on on the Saturday evening (as long as the weather permitted!) It is close to an excellent Chinese restaurant (Cool Jade - go, seriously) and is directly opposite Edinburgh Zoo, however if I was to make one observation it's that there didn't seem to be much else in the immediate vicinity by way of diversion or restaurants. However as we were largely there on business it was a great base to access the city centre, and I'd have absolutely no hesitation staying there again. Iain very kindly allowed us to use their car park while we went to the zoo after we checked out, and this is one example of the great customer service that was the hallmark of our stay.
1 nacht verbleven in juni 2019
Reactie van Iain and Dot op 6 jul 2019
Thank you for your kind review. Always great to know when people enjoy their stay. There are actually around 7 different restaurants just 10 minutes walk away from town and a couple of hotels with great restaurants walkable on the way into town too. You can try them the next time :) See you again.

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in mei 2019
Reactie van Iain and Dot op 9 mei 2019
Thank you for 10/10 review :)

10/10 – Uitstekend

A J

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Weekend in Edinburgh
We had a very comfortable stay with Iain and Dot and were made very welcome, so much so, have already booked our next stay with them. The decor is of a very good standard, comfortable beds and excellent food.
2 nachten verbleven in april 2019
Reactie van Iain and Dot op 17 apr 2019
Thank you for your 10/10 review for us. It was a pleasure to meet you and we look forward to seeing you again later in the year.

10/10 – Uitstekend

Joshua

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A Gem perfect for visiting the zoo
We stayed here on friday night before we planned on visiting the zoo, which is literally on the doorstep. The manager was charming and made every effort to make our stay as best he could. The room was stunning and breakfast was top notch. Will deffinetly want to come back next year
1 nacht verbleven in februari 2019
Reactie van Iain and Dot op 21 feb 2019
Thanks both. Hope you enjoyed your visit to the Zoo too. See you next time :)

8/10 – Goed

Sandra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dalmore Lodge
Stayed one night here when visiting Murrayfield for rugby. Within walking distance of ground and also right opposite Edinburgh Zoo which I visited following day.
1 nacht verbleven in december 2018
Reactie van Iain and Dot op 11 dec 2018
Sandra. Thanks very much for adding your review. Glad you enjoyed your stay in our home and look forward to your next visit.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Happy Guest
extremely comfortable room, convenient location, nice breakfast and nice folk
1 nacht verbleven in november 2018
Reactie van Iain and Dot op 18 nov 2018
Many thanks for giving us a 5/5 review. Always appreciated. See you another time in our home. Iain and Dot

10/10 – Uitstekend

Tony

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Well priced and well located!
Very good location, directly across the road from the zoo. 15 mins on a bus from Edinburgh city centre, with buses running every 5 mins even at unsociable times which was very handy. Owners were very pleasant and helped us with bus info and the property itself although small, was very well maintained and no street noise could be heard. Would definitely stay here when visiting Edinburgh again.
1 nacht verbleven in oktober 2018
Reactie van Iain and Dot op 27 okt 2018
Thanks for adding your review and delighted to see you enjoyed your stay with us.

10/10 – Uitstekend

sherrel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Well worth a stay
We needed some where close to the corn exchange and easy to get to and it was perfect. For anyone who wants to go to the zoo it's directly across the road or there's a bus stop outside that will take you to the airport or the one across the road will take you into Edinburgh center. Lovely breakfast and very comfy beds :) .
1 nacht verbleven in februari 2018
Reactie van Iain and Dot op 5 feb 2018
Thank you so much for your lovely review. Glad you enjoyed your stay in our home and hope you will visit us again for another event or just a relaxing weekend in Edinburgh.

6/10 – Redelijk

Mike

Negatief: Personeel en service
Service
Found initial contact with owners very impersonal, they did not know that we had already paid for our stay (one night - before an early flight) As our flight was early and we could not qualify for a breakfast they did not even ask if there was anything they could provide as an alternative
1 nacht verbleven in juni 2017

10/10 – Uitstekend

Louise

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
10/10 Amazing!
Proximity to Zoo, and also Edinburgh airport, is amazing for anyone flying into the city specifically to see the pandas (as we did). The breakfast is without doubt one of the best I have ever had in a Guest House. The room was absolutely amazing, and the en suite was incredible! The House itself was immaculate and I would have no hesitation to recommend, as we are already thinking of any excuse to return to Edinburgh so we can stay again!
Reactie van Iain and Dot op 20 mei 2017
Thank you very much for your fantastic review. See you next time

10/10 – Uitstekend

Ronnie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Superb guest house well situated and very friendly
Absolutely excellent stay. We were both made to feel very welcome and my only mystery is why we have not stayed at this little gem of guest house before. Exactly across the road from Edinburgh Zoo and perfect for bus stop for the airport bus to and from airport and easy access into the heart of the city. Very homely welcome feeling at Dalmore. Enjoyed chatting with co-owner Iain over the home cooked breakfast. HIGHLY recommended. Absolutely no negatives whatsoever in any way. Every aspect of stay was positive.
Reactie van Iain and Dot op 28 mrt 2017
Thank you very much for your excellent review. Delighted you enjoyed your stay with us and look forward to you being another return guest :) Iain and Dot

10/10 – Uitstekend

JEAN-MARC

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Idéalement situé et très confortable
Très bon accueil, chambre très confortable et au calme, très bien située à mi chemin de l aéroport et du centre ville . Accès facile avec les bus pour Edinburgh . Jolie déco. À recommander sans hésitation. Pas pris le breakfast vu notre départ tôt pour l'aéroport.
Reactie van General Manager op 9 nov 2016
Thank you for your lovely review. We are delighted you enjoyed your stay with us and hope to see you again in our home on a future trip to our lovely City. Iain and Dot

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Was a lovely room right across from the Edinburgh Zoo. Only complaint is that the road traffic is very loud until quite late.
Reactie van Iain and Dot op 5 okt 2016
Many thanks for taking the time to review. Two of our rooms face to the front of the property and the other three to the rear which is quieter. We are "townies" ourselves so don't even notice the traffic but the windows are double-glazed so - if closed - shuts the sound out quite a bit. Next time, might be better booking a room to the back if they are free.

10/10 – Uitstekend

Simon & Caro, Montreal, Canada

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Bel emplacement + Hôte chaleureux
Nous avons adoré notre expérience. Si nous avons à retourner à Édimbourg, nous reprendrions ce B&B sans hésiation. Facilement accesible de l'aéroport, du centre-ville et des stations de trains, en face d'un arrêt d'autobus désservi au 8 min dans la journée, 30 de nuit.
Merci pour votre grande revue. Heureux d'être de l'aide et il était très agréable de vous rencontrer à la fois. Au plaisir de vous revoir sur un futur voyage à Edimbourg.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
very nice B & B opposite Edinburgh Zoo. room great, breakfast delicious
Reactie van Iain and Dot op 8 jun 2016
Thank you for adding your review. Always good to hear you appreciated the room and enjoyed breakfast. Hope you will return. Iain and Dot

8/10 – Goed

nathalie, Der schweiz

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Korrektes zimmer
Nette Gastgeber Gute preis. Leistung Verhältnisse. Frühstück eher sparsam.
Reactie van Iain and Dot op 12 apr 2016
Vielen Dank für Sie überprüfen. Gut, dass Sie genossen Ihren Aufenthalt bei uns . Leider Sie nicht glaube, es war genug, um das Frühstück. Unser Frühstück erweist sich in der Regel sehr beliebt bei einer Auswahl von 3 Getreide, Obst Saft, Toast , Wurst, Ei, Speck, Champignons, Tomaten und Bohnen. Wenn jemand irgendwelche diätetischen Anforderungen hat müssen wir im Voraus zu wissen, damit wir kaufen, was erforderlich ist.

10/10 – Uitstekend

Changseob, Seoul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
거리가 조금 머나 버스가 많아 이용 편리함
편안했고 버스정류장이 가까워서 편리함
Reactie van Iain and Dot op 11 sep 2015
리뷰를 주셔서 감사 합니다. 그것에 감사 드립니다.

8/10 – Goed

Jan, Minnesota

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good value
Nice B&B at at reasonable price. Converient to bus stop to get to City Center.
Reactie van Iain and Dot op 25 aug 2015
Thanks for taking the time to add your review. It is always appreciated. Hope to see you again at Dalmore Lodge soon.

8/10 – Goed

Clément, Bienne

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pas loin de l aéroport, pratique lorsqu on arrive tard ou part tôt. Hôte très aimable et prévenant qui communique facilement par email. Petit déjeuner copieux et wi fi dans la chambre. A recommander.
Reactie van Iain and Dot op 25 jul 2015
Merci beaucoup pour votre commentaire et nous espérons que vous nous visiterez encore Dalmore Lodge. Joli pour vous rencontrer. Iain et Dot

4/10 – Matig

kate, midlands

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very close to zoo
Noisy room and bin in bathroom not emptied from previous guest. Breakfast pretty good though.
Reactie van Iain and Dot, Owners op 1 aug 2015
Hi there, apologies for the oversight in not emptying the bin. You should have let us know and we would have emptied straight away. Not sure which room you were in as you have not said so not sure why noisy but glad you enjoyed breakfast anyway :)

8/10 – Goed

Ralph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Reactie van Iain and Dot op 13 jul 2015
Many thanks for your review. Appreciate you taking the time to do this for us. See you again at Dalmore Lodge.

10/10 – Uitstekend

Kevin, Sheffield

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Hotel
Great location across from the Zoo and about 15 mins to city centre by bus. Proprietors were wonderful very helpful, great hosts.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent location for zoo
Lovely breakfast, great for the zoo just opposite. Also great for visiting a local Chinese called Cool Jade, excellent menu. On local bus routes to get into Edinburgh.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel close to airport and Zoo.
Only used for one night. There is traffic noise from front street but room and B&B were very clean. Breakfast was good and host was very helpful and friendly.
Reactie van Iain and Dot op 2 jul 2015
Hi there, many thanks for your review. Yes, we have two rooms that face the front of the property which will be noisier of the windows are open. There is double-glazing, so if closed tight, it is much quieter. If you are booking again, better to book one of the quieter rooms to the back of the property. Thanks again.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful stay in a modern clean room
Very quick trip arriving late and departing early, but all was very lovely and would not hesitate to book again or recommend to anyone visiting Edinburgh.
Reactie van Iain and Dot op 19 mei 2015
Many thanks for your review and hope you are able to stay with us longer the next time you visit :) Iain and Dot

10/10 – Uitstekend

Mr John Alan, Boldon Colliery

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dalmore
Place was fine, was nice and clean and tidy, would defiantly stay here again if i was being really picky, parking was limited but that could have been avoided if i had of rang and asked them to reserve me a space, and if they had of explained things about the wifi but it was all in a booklet for us, again lovely place breakfast was lovely and lovely location right across the road from the zoo.
Reactie van Iain and Dot op 19 mei 2015
Hi there, many thanks for your excellent review. I'm afraid we don't reserve car parking spaces for people as it's a first come, first served basis as there are only two spaces but there is plenty unrestricted parking to the front and back of the property so parking is not an issue. As stated WiFi codes etc and lots of other useful information are provided in an A4 booklet in all rooms for guests to read at their leisure. Hope to see you again. Iain and Dot.

10/10 – Uitstekend

Valerie, Hawick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dalmore Lodge Hotel
Lovely and friendly, very comfortable bed, great breakfast. Will definitely stay there again. Directly across the road from the zoo. Buses into city almost every minute.
Reactie van Iain and Dot op 27 apr 2015
Hi there, thanks for your review. It was lovely to meet you and look forward to seeing you again at Dalmore Lodge. Pleased you found the bed comfortable and enjoyed Iain's breakfast too!

8/10 – Goed

Stephen, Leeds

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
REVIEW
Good location, clean and friendly owners
Reactie van Iain and Dot op 10 apr 2015
Hi Stephen, thank you for submitting your review. Glad you enjoyed your stay and hope to see you again at Dalmore Lodge.

8/10 – Goed

James, Manchester

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable short stay
Comfortable one night stay in a well appointed and clean hotel. Excellent breakfast, modern decor and facilities. Ground floor guest room sometimes noisy as located next to kitchen and on main entrance hallway. Views of the Pentland hills through balcony doors.
Reactie van Iain and Dot op 7 apr 2015
Many thanks for posting your review. Glad you enjoyed breakfast and the room etc. We try to be as quiet as possible in the morning but difficult when getting set up for breakfast. Other guests can also be quite noisy when coming down the stairs. Maybe best to book an upstairs room if visiting again but no outside balcony with upstairs rooms. Hope to see you again.

10/10 – Uitstekend

Alison, Australia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Spotless B&B
We were greeted by Iain who was welcoming, friendly and helpful. The room was exceptionally clean and the bathroom in perfect working order. The temperature was comfortable and we had everything we needed. The breakfast was cooked to order and delicious. I am discerning and well travelled and can assure anyone considering booking that Dalmore Lodge will please them.
Reactie van Iain and Dot op 2 nov 2014
Hi there, thank you very much for your lovely review. We appreciate you taking the time out and are glad you enjoyed our facilities so much. Hope to see you again in the future. Iain and Dot

8/10 – Goed

Dennis, Quincy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Pleasant guest home with great hosts
Short one night stay before heading north from Edinburgh. Fairly close to airport and great access to bus service to city center. Breakfast was great and very pleasant. Were able to drop luggage in morning before actual check in. Parking can be tight. Overall it was a very positive and enjoyable stay. Our host was great
Reactie van Iain and Dot op 3 okt 2014
Many thanks for your review and glad you enjoyed your stay. Hope you will visit us again for longer next time.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van Iain and Dot op 4 okt 2014
Thanks for taking the time out to leave feedback.

10/10 – Uitstekend

Cindy, Seacoast NH

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice B&B with easy access to The city
Ideally located, right on bus line, minutes from airport and downtown. Excellent breakfast.
Reactie van Iain and Dot op 4 okt 2014
Hi Cindy, thanks for your feedback and happy you enjoyed your breakfast.

8/10 – Goed

John, San Francisco

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
B&B near airport
We enjoyed this place. Just minutes from the airport so it's ideal for an early morning flight. Good breakfast and cordial staff. Only problem is no after hours reception so you need to know your exact arrival time. They should come up with a system to get room keys to guests who arrive late.
Reactie van Iain and Dot op 4 okt 2014
Thanks for your review. We now have a keysafe outside the front door for guests arriving after 2230. As this is our home and not a hotel and run by two of us only, unable to have Reception staff as not really a necessity. Note to future guests : arrival time is imperative for all bookings (not just late arrivals). Dot works during the day so my day revolves around when guests are arriving and I am also not in the house every day all day. John, thanks for pointing out :) Hope to see you again in our home on a future occasion.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice spot
Lovely room. Great breakfast. On bus route to Cuty centre. Across the street from the zoo. Great Chinese restaurant next door. The best Chinese I've tasted. Just a note, you can share the main dish and each order a side. Plenty of food. Choose the Cantonese choice in chicken.
Reactie van Iain and Dot op 21 sep 2014
Glad you enjoyed your stay and our recommendation for the Chinse. Hope to see you again at Dalmore Lodge.

10/10 – Uitstekend

Lucinda, West Yorkshire

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1st fringe experience
Had a lovely break in Edinburgh and Iain and Dot were lovely and very welcoming. We did have a slight mix up upon arrival but it was a genuine mistake and Iain couldn't have been any more apologetic. The Dalmore was lovely and clean inside and out and is a perfect location for Edinburgh Zoo.. We didn't hear no monkeys though on a night ;) Breakfast was simple with a choice of cereal followed by a cooked breakfast tea toast and juice. Room 3 was lovely very clean and modern with a lovely sized ensuite. There is excellent links to and from city centre with buses every 30 minutes or so and after public service finishes simply get the airport bus.. buses stop right outside the bed and breakfast. We would definitely recommend this lovely bed and breakfast after a busy day in town it's just what you need away from all the hustle and bustle.
Reactie van Iain and Dot op 21 sep 2014
Thanks for your lovely review. Great to meet you and hope you visit us again for another Fringe experience.

8/10 – Goed

Ute & Anders, Skurup

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
rent allmänt ett bra val, för en hyfsad peng.
Ett mycket bra val för pengarna, mittemot Zoo .Något trångt rum, men funkade bra. Vänliga och serviceinriktade ägare, fullt nöjd. Bra att veta, det stannar bussar precis utanför som både går till city och flygplatsen
Reactie van Iain and Dot op 21 sep 2014
Thank for your review. Glad you enjoyed your stay and appreciate the fantastic transport links to and from the City Centre and Edinburgh Airport. Hope to see you again.

8/10 – Goed

Jackie, Highland

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice B&B
Nice welcome, comfortable room
Reactie van Iain and Dot op 4 okt 2014
Thank you for taking the time to place a review on Expedia. Hope to see you again.

10/10 – Uitstekend

hels and jan, torquay,devon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
just the ticket
had a wonderful stay, great breakfast and even saw the giant pandas
Reactie van Iain and Dot op 4 okt 2014
Thank you for taking the time to place a review on Expedia. Hope to see you again - maybe - one day - when a baby Panda arrives!

8/10 – Goed

Claudia, são paulo

Positief: Personeel en service
Bom hotel
Reactie van Iain and Dot op 6 okt 2014
Thank you :)

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Reactie van Iain and Dot op 4 okt 2014
Vielen Dank, dass Sie sich die Zeit, um eine Bewertung zu Expedia zu platzieren. Wir hoffen, Sie wieder zu sehen.

10/10 – Uitstekend

Higgins, Dublin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
just a lovely place to stay
The place was so clean and had a lovely friendly feeling. T he breakfast was just what we needed to start the day. excellent presentation and freshly cooked. Great location right across from the zoo, easy reach to Edinburgh as bus right outside the zoo. Five minutes to city center. Very good all round and definately would use again and highly recommend to friends and family in Scotland and Dublin
Reactie van Iain and Dot op 4 okt 2014
Many thanks for your lovely review. See you again soon.

6/10 – Redelijk

Hannah, Beds

Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
So so
Negatives: No one had bothered to check that guests were arriving, so we were stuck on the doorstop ringing and ringing even though we emailed ahead. Hair was found in the sink on our arrival. Ian lacks customer skills No one was around to talk to when needed; e.g to check out. Positives: Lovely room Dot is lovely! Excellent location Yummy breakfast!
Reactie van Iain and Dot op 4 okt 2014
Sorry for the delay. Just realised we can comment on review on this site. Sorry to read you were unhappy. You should have let us know there was a problem. We pride ourselves in keeping the place spotless. Re checking out. You are correct, we are not always upstairs. Guests normally ring the doorbell when leaving to get our attention. We have no idea when guests are leaving and are either in our own apartment underneath or stripping and changing rooms for the next guests. Unfortunately, there is no rest :) Good you enjoyed Iain's breakfast. Not sure now why you thought he had no customer skills but he has worked in a customer-facing environment for 35 years so can't understand why you would think that. It may have been your opinion but certainly not for other guests Pleased you that the room was lovely too. Dot

10/10 – Uitstekend

Jabbah, Sthlm, Sweden

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Short stopby in Edinburgh
Nice small lodge. Close to the zoo. Easy to reach the centre of Edinburgh.Buses stops right ouitside. Very friendly and helpfull staff.
Reactie van Iain and Dot op 4 okt 2014
Glad to be of service to you and glad you enjoyed your stay.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
perfect stay
ideal place, beautiful view from my room.
Reactie van Iain and Dot op 4 okt 2014
Thank you for your review. They are always appreciated.

10/10 – Uitstekend

Lynda, West Yorks

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great
Had a lovely 2 nights stay at this Guest house. Lovely breakfast Comfy beds. Owner was very helpful and considerate. Would definately consider staying again if going to Edinburgh. Guest house is situated directly across the road from the Zoo. Great TRansport links to Edinburgh centre, Bsses every 10 minutes.
Reactie van Iain and Dot op 4 okt 2014
Thanks for your lovely review. We are definitely spoilt with a great travel service to and from the town and the airport - especially now the Airlink 100 is a 24 hour service :)