The staff were superb, friendly and helpful. Room however was dire, and downstairs in a basement with relatively easy access to the street, the privacy blind was broken, no safe, so security was a major problem as you could look in from the street.
Neither my wife nor I slept well.
No internet in the room at all, could not even hotspot from my phone as it is difficult to get phone coverage in a basement, no working TV because it worked on the internet, the toilet flush was broken, stuck on the flush, needed night porter to disconnect, no desk level table or work area.
Lost an hour trying to log into work and social time as a consequence, I had to use the internet upstairs in the restaurant area, in the afternoon and the evening.
The gourmet restaurant closed due to a shortage of staff, phone was not answered for the same reason before arriving.
An irony was the shower was the best on a 7 day trip, but it was in the same area as the toilette, so not ideal.
