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Beoordelingen van Orocco Pier

3.5 out of 5
Orocco Pier
17 High Street, Queensferry, South Queensferry, Scotland

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 189 van 269 beoordelingen" "
Gastenscore: 8 - Goed. 56 van 269 beoordelingen" "
Gastenscore: 6 - Redelijk. 11 van 269 beoordelingen" "
Gastenscore: 4 - Matig. 7 van 269 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 269 beoordelingen" "

9,4/10

Netheid

9,4/10

Personeel en service

9,0/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Erwin

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Lovely surrounding environment and views. Nice roomy room (family room) modern/clean/nice bathroom. Good food breakfast and diner. Very nice staff. Excellent experience.
2 nachten verbleven in juli 2023
Reactie van Sharne Gibson op 7 aug 2023
Thank you for your fantastic review! So delighted you enjoyed your overall experience and we do hope to welcome you back soon. Kind regards, Sharne

8/10 – Goed

Robert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Booked two rooms. One had a/c. The other did not. Very warm for the non a/c room
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Karen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel location was great, and the room and bathroom very nice. The restaurant food and service was great!
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Katrina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved having the balcony to sit outside and enjoy the water view of the bridges.
2 nachten verbleven in mei 2024

4/10 – Matig

Barbara

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast Waiter had black filthy fingernails, and overbearing intimidating personality. Green security light in bedroom kept us awake most of night. Breakfast poached eggs were COLD and drenched in vinegar. We went FOR the seafood restaurant, but it wasn’t open at all in our stay. Website shows baths, but we only given a shower room.
3 nachten verbleven in april 2024
Reactie van Nina op 15 apr 2024
Sorry that you did not enjoy your time with us. Our classic rooms do not have views of the water or a bath, we feel this is clearly advertised, if there is a mistake with advertising anywhere, it would help us if you could send a copy of this to us so that we can correct it. Samphire is open Thursday - Sunday as advertised. I will pass on your feedback regarding breakfast and server to the manager. Your feedback is appreciated.

10/10 – Uitstekend

Ann

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved our 2 day stay, Staff were lovely, food was great. Had an evening meal and breakfast, both were delicious. The view from the resturant was fantastic. Loved staying here and will definitely stay again.
2 nachten verbleven in maart 2024
Reactie van Nina op 11 apr 2024
Thank you for the great review. We look forward to welcoming you back again soon.

10/10 – Uitstekend

Matthew

1 nacht verbleven in februari 2024
Reactie van Nina op 11 apr 2024
Thank you for the great review. We look forward to welcoming you back again soon.

10/10 – Uitstekend

Jayne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel in a perfect location. Very friendly staff. Great dining options and food choices for gluten free and dairy free were plentiful and tasty. Excellent size room. We did not make use of it but a well stocked fridge in the room with spirits, cold drinks chocolate and snacks. Coffee and teamaking facilities. Beautiful views of the Forth Bridge from the dining room. Free parking close by. Cannot fault. Would happily book again and recommend to others.
2 nachten verbleven in februari 2024
Reactie van Nina op 11 apr 2024
Thank you for the great review. We look forward to welcoming you back again soon.

10/10 – Uitstekend

Agnes

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
So comfortable and homely.
2 nachten verbleven in februari 2024
Reactie van Nina op 11 apr 2024
Thank you for the great review. We look forward to welcoming you back again soon.

6/10 – Redelijk

Loraine

1 nacht verbleven in februari 2024

10/10 – Uitstekend

D

1 nacht verbleven in februari 2024

6/10 – Redelijk

David

Positief: Personeel en service, staat van de accommodatie en faciliteiten
A bit so so
Stay was perfectly pleasant, staff were friendly and helpful. Few niggly annoyances, though. Coffee cups in the room weren't cleaned after being used in the room - not a big deal but, for the price we paid, I would have expected this. Whilst wifi is available, it doesn't work in the bedroom - signal isn't strong enough. Lack of hanging hooks in the bathroom meant difficult to dry towels and the shower cabinet leaked. We put drinks and food on the bill but, at check out, a 10% service charge was added to every item on the bill - a pint of Belhaven Best that I ordered jumped from £4.95 to £5.45 - by all means add a service charge to dinner but not to every round of drinks and breakfast. Breakfast was 2 coffees, a 'wee breakfast' - 1 egg, 1 rasher of bacon, 1 sausage and mushroom, a bowl of granola, slice of toast and 2 orange juices - wow, £27.50 then add the service charge so over £30!
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Joanne

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Mel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I stayed a night as a solo tourist. I was pleasantly surprised at how clean, comfortable, warm and cozy the room was. I absolutely loved it and had a great nights sleep. 4 plump pillows, clean sheets and a very clean and modern bathroom. Loved being near the sea and walking the pier. The restaurant breakfast was also delicious. Cannot fault. Worth every penny.
1 nacht verbleven in december 2023
Reactie van Nina op 4 jan 2024
Thank you for the great review. We look forward to welcoming you back again soon.

10/10 – Uitstekend

David

2 nachten verbleven in december 2023
Reactie van Nina op 4 jan 2024
Thank you for the 10 out of 10. We look forward to welcoming you back again soon.

2/10 – Ontzettend slecht

David

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
1 nacht verbleven in december 2023
Reactie van Nina op 4 jan 2024
I am very sorry to hear that you were unhappy with your recent visit. Customer feedback is important to us here at Orocco Pier. Please get in contact with notes for us to work on. Thanks Nina

2/10 – Ontzettend slecht

John

1 nacht verbleven in december 2023
Reactie van Nina op 4 jan 2024
I am very sorry to hear that you were unhappy with your recent visit. Customer feedback is important to us here at Orocco Pier. Please get in contact with notes for us to work on. Thanks Nina

10/10 – Uitstekend

Joan

2 nachten verbleven in november 2023
Reactie van Nina op 4 jan 2024
Thank you for the great review, we look forward to welcoming you back again soon.

10/10 – Uitstekend

Ashley

1 nacht verbleven in november 2023
Reactie van Nina op 4 dec 2023
Thank you for the great review. Hopefully we can welcome you back again soon.

10/10 – Uitstekend

Neil

1 nacht verbleven in november 2023
Reactie van Nina op 4 dec 2023
Thank you for the great review. Hopefully we can welcome you back again soon.

10/10 – Uitstekend

marcos

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Nina op 4 dec 2023
Thank you for the great review. Hopefully we can welcome you back again soon.

8/10 – Goed

Bradley

1 nacht verbleven in oktober 2023
Reactie van Nina op 4 dec 2023
Thank you for taking the time to provide this rating. Any information on your stay would be appreciated as customer feedback is very important to us here at Orocco Pier.

6/10 – Redelijk

Elspeth

1 nacht verbleven in oktober 2023
Reactie van Nina op 4 dec 2023
I am sorry that you have not enjoyed your time with us, any feedback would be appreciated as customers opinion matters to us.

10/10 – Uitstekend

Nigel

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent Hotel and Food. Would book again anytime
3 nachten verbleven in oktober 2023
Reactie van Nina op 4 dec 2023
Thank you for the great review. Hopefully we can welcome you back again soon.

10/10 – Uitstekend

Louisa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Nina op 4 dec 2023
Thank you for the great review. Hopefully we can welcome you back again soon.

10/10 – Uitstekend

Myan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was nice, clean and good use of space for a smaller property. Staff at reception was excellent - very kind and helpful.
1 nacht verbleven in oktober 2023
Reactie van Nina op 4 dec 2023
Thank you for the great review. Hopefully we can welcome you back again soon.

10/10 – Uitstekend

paul

1 nacht verbleven in oktober 2023
Reactie van Nina op 4 dec 2023
Thank you for the great review. Hopefully we can welcome you back again soon.

2/10 – Ontzettend slecht

Soojin, Toronto

1 nacht verbleven in oktober 2023
Reactie van Nina op 4 dec 2023
I am very sorry you have not enjoyed your time with us. Any feedback would be appreciated.

8/10 – Goed

Nigel

1 nacht verbleven in oktober 2023
Reactie van Nina op 4 dec 2023
Thank you for taking the time to provide this rating. Hopefully we can welcome you back again soon.

10/10 – Uitstekend

Luke

1 nacht verbleven in oktober 2023
Reactie van Nina op 4 dec 2023
Thank you for the great review. We look forward to welcoming you back again soon.

10/10 – Uitstekend

Dale

1 nacht verbleven in september 2023
Reactie van Sharne Gibson op 9 okt 2023
Thank you for your wonderful rating Dale. We hope to welcome you back for a future stay. Kind regards, Sharne

10/10 – Uitstekend

Gary

1 nacht verbleven in september 2023
Reactie van Nina op 4 dec 2023
Thank you for the great review. Hopefully we can welcome you back again soon.

8/10 – Goed

Ann, Vernon

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good location.
2 nachten verbleven in september 2023
Reactie van Sharne Gibson op 9 okt 2023
Thank you for your wonderful review Ann. We hope to welcome you back for a future stay. Kind regards, Sharne

10/10 – Uitstekend

Gary

2 nachten verbleven in september 2023
Reactie van Sharne Gibson op 9 okt 2023
Thank you for your wonderful rating Gary. We hope to welcome you back for a future stay. Kind regards, Sharne

10/10 – Uitstekend

Graeme

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good service and food and facilities.
1 nacht verbleven in september 2023
Reactie van Sharne Gibson op 9 okt 2023
Thank you for your wonderful review. We hope to welcome you for another stay. Kind regards, Sharne

10/10 – Uitstekend

Amanda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Loved the view, staff were attentive. Room clean and efficient. Only note was not knowing bout the lack of taxis in the area. Maybe make guests aware as they check in. The walk to the station is not for the faint hearted.
1 nacht verbleven in september 2023
Reactie van Nina op 27 sep 2023
Hi Amanda, thank you for taking the time to provide this review. I am sorry you had an issues with taxi's in the area. Our team do try their best to arrange taxi where possible but if not pre-booked it can sometimes be challenging at peak times. Hopefully this wont put you off returning and we can welcome you back again soon.

10/10 – Uitstekend

Elmer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van Nina op 19 sep 2023
Thank you for your great review. We look forward to welcoming you back again soon.

10/10 – Uitstekend

Kevin

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Nina op 19 sep 2023
Thank you for your great review, we look forward to welcoming you back again soon.

10/10 – Uitstekend

Philippe

1 nacht verbleven in augustus 2023
Reactie van Nina op 27 sep 2023
Thank you for the 5 out of 5 review. We look forward to welcoming you back again soon.

10/10 – Uitstekend

Sara

Reactie van Nina op 27 sep 2023
Thank you for the 5 out of 5 review. We look forward to welcoming you back again soon.

10/10 – Uitstekend

Sara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved our stay at Orocco Pier. Our room had a balcony overlooking the sea and we could see the three bridges. We could hear the waves crashing during the night when the tide came in. The room was small but the balcony was wonderful!
1 nacht verbleven in augustus 2023
Reactie van Nina op 19 sep 2023
Thank you for the great review, we are glad you enjoyed the balcony in bedroom 3. We look forward to welcoming you back again soon.

4/10 – Matig

Amanda

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Comfort kamer
Too hot to sleep
The room was just too hot. The window couldn’t open. I couldn’t sleep at all because of how hot the room was. The AC did not work.
1 nacht verbleven in juli 2023
Reactie van Nina op 31 aug 2023
Hi Amanda,I am so sorry to hear that you had a unsettled evening. I do hope you were able to make our staff aware that you were too hot as we hold additional fans at reception. I have also passed on your comments to maintenance regarding the air con as we were unware that it was not working. With regards to the windows, we are required by our insurance company to keep these on the safety locks for health and safety reasons.Hopefully we can welcome you back again soon.

10/10 – Uitstekend

Julie

2 nachten verbleven in augustus 2023
Reactie van Nina op 31 aug 2023
Thank you for the great review. We look forward to welcoming you back again soon.

10/10 – Uitstekend

Joycelyn

1 nacht verbleven in augustus 2023
Reactie van Nina op 31 aug 2023
Thank you for the great review. We look forward to welcoming you back again soon.

8/10 – Goed

Dexter

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is awesome for history buffs, quaint low key area with easy connections into Edinburgh. The room we had was small with no view, no safe and no mini bar, unlike the advertising site.
2 nachten verbleven in augustus 2023
Reactie van Sia op 25 aug 2023
Thank you for your feedback. I am sorry you felt your room was small all of our rooms do come with different sized floor space and views depending on which room category you have booked. We hope to welcome you back in the future. Kind Regards

10/10 – Uitstekend

Nathan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The location is superb -- in an attractive area of town, right on the water, with views of the local bridges. And the staff were amazing -- they accommodated our baggage before check-in, they advised us on the best way to get into Edinburgh, they booked us a cab to the airport for a very early morning, and they were incredibly friendly, helpful and responsive when we had a minor plumbing problem somewhat late in the evening. The rooms are tight on space, but they are completely worth it!
1 nacht verbleven in augustus 2023
Reactie van Sia op 25 aug 2023
Thank you for your kind review. We are so glad you enjoyed your stay with us and we hope to welcome you back in the future. Kind Regards

10/10 – Uitstekend

Claude

1 nacht verbleven in juli 2023
Reactie van Nina op 31 aug 2023
Thank you for the great review. We look forward to welcoming you back again soon.

10/10 – Uitstekend

Brett

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome staff! Great food! Incredible view of the Forth Bridges! The room was a bit small for a single person travelling with a suitcase and backpack, but ultimately worked well for a brief stay. Would definitely consider visiting again.
1 nacht verbleven in augustus 2023
Reactie van Sharne Gibson op 7 aug 2023
Thank you for your wonderful review, we look forward to welcoming you back. Kind regards, Sharne

2/10 – Ontzettend slecht

Mei Mei

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed for a couple of nights in Rm10. The room was horrendously hot and stuffy. The windows were fully open, curtains had to be left open to gain air ( this was not the best, as the hotel rm in front of us could see into our rm at all times ) Was given a fan by the receptionist but this still did not help. The bathrm door had to be kept closed to stop the heat escaping from there ( there was no window in the bathroom ). For both nights, it was so stuffy and hot, we simply could not sleep. Usually my asthma is mild, but during our stay in this hotel, I simply could barely breathe in the room, never mind get a sleep for a few hrs max. More often enough, we couldnt wait to get out of the room to breathe. We were so looking forward to staying in this hotel, but after that experience, we re-think again in future, for the sake of our own health. Avoid staying in room 10 if you can.
2 nachten verbleven in juli 2023
Reactie van Nina op 9 aug 2023
I am very sorry to hear you were unhappy with your recent stay. I do hope you were able to use the air conditioning that the petite double room has. Hopefully on your next visit you are able to book one of our executive rooms as these are much bigger. We will however take your feedback on board.

8/10 – Goed

Vicki

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms are updated and quiet. Breakfast isn’t included if you book through a third party. The staff didn’t say that upon checking in. Walk the beach behind the hotel for sea glass. The restaurant has good dinner options and outside seating.
1 nacht verbleven in juli 2023
Reactie van Sharne Gibson op 7 aug 2023
Thank you for your review, we do hope to welcome you back for a future stay. Kind regards, Sharne