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Beoordelingen van Valley Motel El Cajon-San Diego

2 out of 5
Valley Motel El Cajon-San Diego
585 North Mollison Ave, El Cajon, CA

Beoordelingen

6,6
Gastenscore: 10 - Uitstekend. 198 van 539 beoordelingen" "
Gastenscore: 8 - Goed. 73 van 539 beoordelingen" "
Gastenscore: 6 - Redelijk. 63 van 539 beoordelingen" "
Gastenscore: 4 - Matig. 50 van 539 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 155 van 539 beoordelingen" "

5,8/10

Netheid

7,4/10

Personeel en service

6,4/10

Voorzieningen

5,8/10

Staat van de accommodatie en faciliteiten

6,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Diane

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The ladies that run the Valley Motel are always so nice and show excellent hospitality. You always give me a warm welcome every time I come stay there. Thank you I always feel at home . Maybe I could possibly work for you guys too since we know each other pretty well always a first name bases.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Christopher, mantua

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The people that work there are so very nice and helpful. I really appreciate everything they do.
1 nacht verbleven in maart 2024
Reactie van Austin op 26 mrt 2024
Thank you for your review, Christopher! We hope to welcome you back soon!

10/10 – Uitstekend

Rose

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet, restful :)
1 nacht verbleven in januari 2024
Reactie van Austin op 8 feb 2024
Thank you for staying with us, Rose!

10/10 – Uitstekend

Alejandra

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Just like family
The staff here is amazing make me n my family feel right at home.
1 nacht verbleven in januari 2024
Reactie van Austin op 31 jan 2024
Thank you, Alejandra! You are always welcome here any time you are in town!

10/10 – Uitstekend

Alejandra

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone there is vey kind n helpful I love coming here
1 nacht verbleven in januari 2024
Reactie van Austin op 27 jan 2024
Thank you, Alejandra! You are always welcome.

10/10 – Uitstekend

Rose

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love my stay here everytime! Very excited to try out the deluxe room next time. The staff were attentive as always and more than willing to help in any way at all. The employees make the hotel a little pocket of sunshine.
1 nacht verbleven in januari 2024
Reactie van Austin op 27 jan 2024
We appreciate the kind words!

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Cheapest around, bare bones
Room was pretty bare bones. The hot and cold taps on the sink are backwards, so hot was in the right. Smoke alarm had been taken town and was not present. Floor was pretty sticky. For the price, I wasn't upset, but for sure could use some paint and new flooring under the bed.
1 nacht verbleven in januari 2024
Reactie van Austin op 18 jan 2024
Thank you for your feedback, James.

10/10 – Uitstekend

Elena

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place
1 nacht verbleven in januari 2024
Reactie van Austin op 11 jan 2024
Thank you, Elena! We hope to see you back soon!

10/10 – Uitstekend

Rose

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet. Polite staff.
1 nacht verbleven in januari 2024
Reactie van Austin op 8 jan 2024
We appreciate your feedback, Rose!

2/10 – Ontzettend slecht

Monica

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Never stayed at this hotel. Booked through third party they ran my card over the phone without my approval and put several deposit charges. Meanwhile I never even was able to stay at the property because no one was at the front desk when going to check in. They refuse to refund my money and deposit for a service I never receive. They are a credit card scam! BEWARE DONT STAY! Unless your desperate but still then don’t give your card details.
1 nacht verbleven in december 2023
Reactie van Austin op 8 jan 2024
Hi Monica! You made your reservation with us at 9:12 pm on December 31st through Expedia. To make a reservation, Expedia tells you upfront all rooms are non-refundable and non-cancelable. Sometimes, we do let it go. However, you messaged us at 1:02 am on January 1st that you were not coming, which was far too late! We held the room for you and were not able to rent it, and the room was non-refundable when you booked it. We did refund your deposit as deposits are not ours to keep. Sometimes the refund process takes 1-3 business days, which is up to your bank and is out of our control.

8/10 – Goed

TRACYSMOLTZ

Reisde met familie
I have stayed here at the valley in on more than one occasion, I have two dogs and they never charge for a pet. The rooms are very spacious and the staff is Always very friendly
1 nacht verbleven in december 2023
Reactie van Austin op 8 jan 2024
Thank you, Tracy! You are always welcome here!

8/10 – Goed

Geverifieerde reiziger

Positief: Comfort kamer
One employee was great! Sherry went above and beyond her job description in making sure customers stay was pleasant. Another employee was incredibly rude from the outset. And seemed to derive pleasure from doing so. Very strange. Owners seem nice. Rooms could use a Lil more detail when being cleaned. Policies and rules are seemingly arbitrary. Semi automatic gunfire was alarming...not sure if anyone called the police, one employee stated "its not my responsibility, im not the one working right now" Unreal.
Floors on check in
Floor on check in
1 nacht verbleven in december 2023
Reactie van Austin op 8 jan 2024
Thank you for your feedback! Our standards of cleaning are not portrayed accurately by the pictures you have provided in your review. We vacuum, sweep, and mop each room daily.

10/10 – Uitstekend

Rose

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Theres alot to do in the area! This hotel was perfect for a warm nights rest after walking around all day! :)
1 nacht verbleven in december 2023
Reactie van Austin op 8 jan 2024
Thank you for taking the time to review us!

10/10 – Uitstekend

Nelson

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Austin op 31 dec 2023
Thank you for your feedback, Nelson!

10/10 – Uitstekend

Alicia

1 nacht verbleven in december 2023
Reactie van Eva op 30 dec 2023
Thank You for the good review! We are glad you enjoyed your stay and are excited to welcome you back on your next visit!

10/10 – Uitstekend

Amber

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Austin op 28 dec 2023
Thank you for your feedback, Amber! We look forward to seeing you here soon. Take care!

10/10 – Uitstekend

Rose

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Valley Motel will always be my go-to location! They make you feel welcomed beyond belief :)
1 nacht verbleven in december 2023
Reactie van Austin op 20 dec 2023
Thank you for your review, Rose! You are always welcome here!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Front Desk employee made my day!
Sherry at the front desk was helpful!
1 nacht verbleven in december 2023
Reactie van Austin op 18 dec 2023
Thank you for your feedback!

10/10 – Uitstekend

Robert

Zakenreiziger
Positief: Voorzieningen
The rooms are giant and all have two beds and microwave and fridges
1 nacht verbleven in december 2023
Reactie van Austin op 18 dec 2023
Thank you for your feedback, Robert! We are so glad you had a positive stay with us.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was friendly and helpful
1 nacht verbleven in december 2023
Reactie van Austin op 13 dec 2023
Thank you for your review, John! We hope to see you again soon!

10/10 – Uitstekend

Rose

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ive stayed before with some friends! My stay this time around was just as good if not better than before, the staff are nice and the hotel is quiet. They have a store nearby that was convenient, the check in was fast and easy!
1 nacht verbleven in december 2023
Reactie van Austin op 13 dec 2023
Thank you for your feedback, Rose!

2/10 – Ontzettend slecht

Jimmy

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Austin op 13 dec 2023
Thank you for your feedback, Jimmy. We will look into it and fix whatever issues there may be.

10/10 – Uitstekend

okayiregretit

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked how spacious the rooms are, the staff were very friendly and made me feel welcomed.
1 nacht verbleven in december 2023
Reactie van Austin op 10 dec 2023
Thank you for your feedback! Hope to see you again soon.

2/10 – Ontzettend slecht

Faustino

Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Austin op 5 dec 2023
Thank you for your feedback, Faustino. You booked two nights with us, and on the night of your check-in, you could not arrive because your plans had changed. You arrived the next morning. Unfortunately, our policy states that we cannot refund you unless it was 24 hours before your check-in.

10/10 – Uitstekend

kalang

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient.quiet.
1 nacht verbleven in november 2023
Reactie van Austin op 28 nov 2023
Thank you for your feedback, Kalang!

6/10 – Redelijk

Jordan

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
For the price it was good!!
1 nacht verbleven in november 2023
Reactie van Austin op 21 nov 2023
Thank you for your feedback, Jordan!

2/10 – Ontzettend slecht

Stephanie

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I liked the remodel they did but there were boogers on the wall a glass jar with a broken pipe invthe microwave and a old syringe under the fridge
2 nachten verbleven in november 2023
Reactie van Austin op 21 nov 2023
Hi Stephanie,Thank you for your review. You were asked to leave the morning of your checkout date because you broke multiple policies at Valley Motel, like unauthorized guests and noise complaints. Thank you for your understanding.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfort
The comfort i needed away from home to put it simply.
1 nacht verbleven in november 2023
Reactie van Austin op 19 nov 2023
Thank you for your feedback! We are always here for you.

10/10 – Uitstekend

David

1 nacht verbleven in november 2023
Reactie van Austin op 7 nov 2023
Thank you, David!

10/10 – Uitstekend

Livio

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 star hotel
This hotel is amazing the staff are very thoughtful and attends to your every needs 5 stars all the way
1 nacht verbleven in oktober 2023
Reactie van Austin op 29 okt 2023
Thank you, Livio! We hope to see you again soon!

10/10 – Uitstekend

David

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My favorite place to stay in El Cajon
It’s always a pleasure staying at the Valley Motel. The employees are the best. The rooms are large and spacious. The queen laundry room is inexpensive. It’s just all-around a pleasant stay there.
1 nacht verbleven in oktober 2023
Reactie van Austin op 29 okt 2023
Thank you, David! You are always welcome and we hope to see you again soon!

10/10 – Uitstekend

Breana

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff is amazing, nice and gets you checked in fast!! Definitely always my go to place when needed .. Thanks guys !
1 nacht verbleven in oktober 2023
Reactie van Austin op 23 okt 2023
Hi Breana, thank you so much for the kind feedback! You were patient with us, and that allowed us to give the best service possible to you. We appreciate you, and you are always welcome here!

10/10 – Uitstekend

Karen

1 nacht verbleven in oktober 2023
Reactie van Austin op 10 nov 2023
Thank you for the kind feedback, Karen!

6/10 – Redelijk

Craig

Zakenreiziger
Negatief: Comfort kamer
Hotel ran by unprofessional humans.
Well as far as staying there it was different from the normal, but the Jack Hammering very early morning of a destroyed pool, and the knocking on the door 10:30, 10:35 to tell me to please bring down all towels and wash clothes furing telling me that check out is at 11:00 am was over the top! and that had brought me to the decision of never stay at that Hotel again.
1 nacht verbleven in oktober 2023
Reactie van Austin op 15 okt 2023
Thank you for your feedback, Craig. We are remodeling here at Valley Motel, so we do apologize for the noise early in the day. We have no control over the days they work, but we are trying our best to make it as convenient as possible. We knock on doors to make sure you are not late so you do not get charged a late fee.

10/10 – Uitstekend

Dolores

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really enjoyed my stay here. It's conveniently located and the staff are great. I'll definitely stay here again the next time I'm in the area.
3 nachten verbleven in oktober 2023
Reactie van Austin op 14 okt 2023
You are always welcome back, Dolores! Thank you for your kind feedback.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Front desk staff
Overall stay was good. Initially there were some issues with my reservation/stay and Sherry who works the front desk went above and beyond her job description to alleviate any concern. I have 30+ years experience in the customer service industry and it is my personal opinion that Sherry truly cares about the guest experience. Her seemingly inate ability to lead by example would best be served if she was a trainer/team leader for existing and any future employees at this establishment. I will continue to frequent this establishment because of Sherry. The hotel would benefit greatly if other employees were as customer oriented as she is.
1 nacht verbleven in oktober 2023
Reactie van Austin op 12 okt 2023
Thank you for your feedback!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Good Stay
The facility is clean. It would be nice to see a designated bin for guests to place recyclables. The best part of this hotel is Sherry who works the front desk. Initially there were some concerns with my stay, Sherry, in my opinion, went above and beyond her job description and was able to alleviate any issues. Its evident that she truly cares about the guest experience and her overall demeanor exudes excellent customer service. There is a training opportunity for some other employees, who seemingly strive to follow the rules and do their job however, as it is in any business, sometimes the #1 priority "The Guest Experience" ends up taking a back seat when mixed in with the minutiae of the overall task(s) requirements. I have 30+ years in the customer service industry and it is my personal opinion that Sherry would make an excellent trainer/team leader for existing and any future employees at this establishment. With her enthusiasm and what i see to be an inate ability to lead by example, the overall guest experience will not only surpass a 'good' guest experience but elevate that same experience into an 'exceptional' one. A pleasant hotel stay provided by a well trained, customer service oriented employee, will result in repeat customers, from a desirable demographic, contributing favorably to their business model.
1 nacht verbleven in oktober 2023
Reactie van Austin op 10 okt 2023
Thank you for your detailed feedback! We are always working on ways to get better, and we will continue to do so. We would love to have you back any time, thank you.

2/10 – Ontzettend slecht

Robert

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Needs work
1 nacht verbleven in oktober 2023
Reactie van Austin op 6 okt 2023
Hi Robert,The guest that stayed with you disturbed my staff, our guests, and the liquor store in the same building. She took a water bottle and spilled it on the windows of the liquor store. The owner approached her and she yelled at the owner. This occurred the morning of your checkout date. I decided I would not tolerate this, and did not allow you to pay for another night as you requested. You then gave us this 2/10 review. We did not have a problem until your guest starting acting out and breaking our rules.

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Austin op 5 okt 2023
Thank you for your feedback, Lisa! Hope to see you back soon.

2/10 – Ontzettend slecht

Christopher

1 nacht verbleven in september 2023
Reactie van Austin op 30 sep 2023
Thank you for providing feedback on your attempted stay. This particular reservation was the second consecutive reservation you made at Valley Motel. During your first stay, we found the sheets from your bed burned with a hole the size of a microwave. We do not condone this behavior or lack of respect for our property, so we refused you as a guest. I appreciate your understanding and have a great day!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Austin op 28 sep 2023
Thank you for your feedback! We will work on the issues you mentioned.

2/10 – Ontzettend slecht

sunil

1 nacht verbleven in september 2023
Reactie van Austin op 17 okt 2023
Thank you for your feedback

6/10 – Redelijk

Joel

1 nacht verbleven in september 2023
Reactie van Austin op 26 sep 2023
Thank you for your feedback, Joel!

10/10 – Uitstekend

David

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Best place in San Diego
I’m very happy about the customer service I receive and the cleanliness of the rooms here. I’m also very grateful for the privacy of the rooms and the management team that runs this place. Never had a problem with this motel and I’ll be back every opportunity I get when staying in El Cajon CA. Special thanks to Joe &
1 nacht verbleven in september 2023
Reactie van Austin op 21 sep 2023
Thank you, David!

10/10 – Uitstekend

David

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My favorite place to stay in the San Diego area!
The customer service I received is always phenomena. I can’t stress enough how well I’m taking care of.
1 nacht verbleven in september 2023
Reactie van Austin op 17 sep 2023
Thank you for choosing us! You are always welcome.

10/10 – Uitstekend

David

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Favorite place to stay in Southern California
The Valley Motel is my go to place for all my needs. I’ve never had the quality of service that the 5 star motels say they offer. The Valley Motel has its own quality of service and I’ll always be at the Valley Motel as opposed to the other motels available in El Cajon. The staff is very friendly and accommodating and they always have everything I need and want. Thank you Valley Motel for your service and for your hospitality I appreciate it very much!
1 nacht verbleven in september 2023
Reactie van Austin op 12 sep 2023
Thank you for the kind words, David! We hope to see you around soon!

4/10 – Matig

Ana

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Austin op 8 sep 2023
Thank you for your feedback, Ana!

10/10 – Uitstekend

David

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Labor Day past
As usual I was able to get some much needed rest and when I stay at the Valley Motel El Cajon I always get what I need. The staff is really helpful and always super accommodating. Really the staff is what keeps me coming back.
1 nacht verbleven in september 2023
Reactie van Austin op 7 sep 2023
Thank you for your feedback, David! We hope to see you here again soon.

10/10 – Uitstekend

El

1 nacht verbleven in september 2023
Reactie van Austin op 23 sep 2023
Thank you for your kind feedback!

10/10 – Uitstekend

David

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Austin op 3 sep 2023
Thank you for the review, David!