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Beoordelingen van Home2 Suites by Hilton El Paso Airport, TX

3 out of 5
Home2 Suites by Hilton El Paso Airport, TX
6308 Montana, El Paso, TX

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 521 van 777 beoordelingen" "
Gastenscore: 8 - Goed. 158 van 777 beoordelingen" "
Gastenscore: 6 - Redelijk. 51 van 777 beoordelingen" "
Gastenscore: 4 - Matig. 22 van 777 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 25 van 777 beoordelingen" "

9,2/10

Netheid

9,4/10

Personeel en service

8,8/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Zwembad overdag schoonmaken. Zwemmers moeten dan wachten.
7 nachten verbleven in juli 2019
Reactie van Zulema Acuna op 5 aug 2019
Dear Anonymous, We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 – Uitstekend

David

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly service and quiet.
1 nacht verbleven in mei 2024
Reactie van Owner op 17 mei 2024
David, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 – Uitstekend

Gail, Oconomowoc

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to the airport in El Paso. However, shuttle does not run 24 hours per day.
1 nacht verbleven in april 2024
Reactie van Owner op 2 mei 2024
Gail, thank you very much for your feedback! We hope to serve you again in the future.

10/10 – Uitstekend

Monica

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's a really nice hotel
1 nacht verbleven in april 2024
Reactie van Owner op 8 apr 2024
Monica, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 – Ontzettend slecht

flor

1 nacht verbleven in maart 2024
Reactie van Owner op 22 apr 2024
Thank you for taking the time to review us, Flor. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 – Goed

Chris

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient access to I 10, airport, shopping. Breakfast could be improved (sandwiches bland, coffee watery). Great customer service, clean rooms, good security. No in-room safe. Will stay here in the future.
3 nachten verbleven in maart 2024
Reactie van Owner op 1 apr 2024
Chris, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 – Uitstekend

Monica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It's great
1 nacht verbleven in maart 2024
Reactie van Owner op 2 apr 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 – Uitstekend

emily

Reisde met familie
Home 2 suites is always nice! Staff at this location was great. Only things that were different at this location were you had to use your key card to access lobby or elevators which was a slight inconvenience. Also would like egg option in the breakfast buffet
1 nacht verbleven in maart 2024
Reactie van Owner op 1 apr 2024
Emily, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

8/10 – Goed

Juan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in maart 2024
Reactie van Owner op 13 mrt 2024
Juan, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 – Goed

Juan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in maart 2024
Reactie van Owner op 11 mrt 2024
Juan, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 – Goed

candelario

1 nacht verbleven in maart 2024
Reactie van Owner op 29 mrt 2024
Candelario, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 – Uitstekend

Cynthia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My husband and I received excellent customer service since check-in. Briana was polite and made us feel welcome since we arrived. She received us with a smile and made sure we had all the info we needed. The location of the room was convenient. We had a studio with a queen bed and a sofa bed. The room was very spacious and clean. It had everything we needed to make our stay comfortable. The fan is constantly working in the room and it was a little annoying at first while sleeping but didn't cause any issues. The bed is comfortable. The little kitchen is equipped with plates, cups, spoons, etc. which is nice. Complimentary breakfast was great. It provided a variety of options. Hot egg/sausage/cheese sandwiches, bagels, oatmeal, yogurt, delicious coffee as well as different juices. The dining area was very clean and the lady taking care of it is really nice, her name is Letty. She was making sure of refilling the food and cleaning around. Everything was great at this hotel and would stay here in the future. It's my favorite place to stay in the are of El Paso so far.
1 nacht verbleven in maart 2024
Reactie van Owner op 5 mrt 2024
Cynthia, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. Thank you so much for the kind words about our team and we hope you will come back and visit us again soon!

10/10 – Uitstekend

Marcia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast is excellent, All Staffs are polite and helpful. I will go back again. Other food areas are close by within a few blocks to smile radius.
3 nachten verbleven in februari 2024
Reactie van Owner op 12 feb 2024
Marcia, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

8/10 – Goed

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a nice hotel with sweet staff that will help with anything.
Reactie van Owner op 5 feb 2024
Michael, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 – Uitstekend

Lori, Overland Park

1 nacht verbleven in februari 2024
Reactie van Owner op 25 mrt 2024
Lori, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 – Goed

Ralph

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Owner op 1 feb 2024
Ralph, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 – Uitstekend

Wendy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay at Home 2 Suites is always fantastic, no matter what location we stay at. The El Paso Airport location was absolutely fantastic. The rooms were incredibly clean, had lots to choose from at breakfast, the staff was very friendly, and it really did feel like our home away from home.
2 nachten verbleven in januari 2024
Reactie van Owner op 30 jan 2024
Wendy, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Best hotel without a doubt!
Excellent choice, convenient location, outstanding staff. This hotel is super clean, rooms are great, bed was amazing . 10 stars
2 nachten verbleven in januari 2024
Reactie van Owner op 29 jan 2024
We appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 – Uitstekend

Kelly

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice stay close to airport
Clean, staff were kind and efficient. Comfy bed! They had a shuttle to the airport which also would take you to nearby restaurants.
1 nacht verbleven in januari 2024
Reactie van Owner op 29 jan 2024
Kelly, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 – Uitstekend

JOANA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Owner op 17 jan 2024
Joana, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 – Uitstekend

Nancy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was roomy and had all the amenities we needed. Especially the towels, which many hotels skimp on.
1 nacht verbleven in januari 2024
Reactie van Owner op 8 jan 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 – Uitstekend

Jialan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really nice place
4 nachten verbleven in januari 2024
Reactie van Owner op 8 jan 2024
Jialan, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 – Uitstekend

Felice, Victorville

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nice room. We were only there for one night. I feel like you can rely on the consistency at Hilton hotels.
1 nacht verbleven in januari 2024
Reactie van Owner op 8 jan 2024
Felice, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 – Uitstekend

Horacio

1 nacht verbleven in december 2023
Reactie van Owner op 8 jan 2024
Horacio, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 – Uitstekend

Judy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van Owner op 8 jan 2024
Judy, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 – Uitstekend

Kevin

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Owner op 8 jan 2024
Kevin, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 – Uitstekend

Sarita

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Owner op 3 jan 2024
Sarita, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 – Ontzettend slecht

Luis

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ofrecían internet gratis y no pude conectarme a la red nunca y me quejé y me dijeron que en ese piso no llega la señal le dije que no me avisaron antes y que me cambiaran de habitación y no pudieron. Pésimo servicio
1 nacht verbleven in januari 2024
Reactie van Owner op 8 jan 2024
Thank you for taking the time to share your feedback with us about your stay, Luis. We strive to provide a relaxing environment free of distractions and apologize for the noise that you experienced. Please feel free to reach out to the hotel directly if you would like to discuss this issue further offline. We hope to have you back soon.

8/10 – Goed

Rafael Dulijh

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Buen hotel
1 nacht verbleven in januari 2024
Reactie van Owner op 3 jan 2024
Rafael, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 – Uitstekend

Cyntia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Todo muy bien
1 nacht verbleven in december 2023
Reactie van Owner op 31 jan 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 – Uitstekend

Ingrid, lancaster

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We spend just one night, but it was great.
1 nacht verbleven in december 2023
Reactie van Owner op 1 jan 2024
Ingrid, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Owner op 1 jan 2024
We appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 – Redelijk

raul

Reisde met familie
Positief: Comfort kamer
Nunca nos limpiaron la habitación y teníamos que estar llamando para que recogieran la basura y el último di nos tuvimos que bañar en otro cuarto porque se tapó la regadera y no había quien la destapará y solo servía un elevador
4 nachten verbleven in december 2023
Reactie van Owner op 31 dec 2023
Raul, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 – Uitstekend

charles

3 nachten verbleven in december 2023
Reactie van Owner op 31 dec 2023
Charles, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
En general Bien
El hotel en general muy acogedor lo único es que nos tocaron recamaras con muy mala limpieza en baños, pero en general todo bien sobretodo la atención en recepción muy amables.
2 nachten verbleven in november 2023
Reactie van Owner op 2 dec 2023
Thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

6/10 – Redelijk

Nohemi

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
Anteriormente todo bien. Esta vez muy sucio el baño. Pedí limpieza y sólo cambiaron toallas y tendieron camas
1 nacht verbleven in november 2023
Reactie van Owner op 1 dec 2023
Nohemi, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

10/10 – Uitstekend

Rosa

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My stay was good, pet friendly front desk was very nice accommodation well explain time and location of room. Breakfast was a little messy but other then that was good
1 nacht verbleven in november 2023
Reactie van Owner op 29 nov 2023
Rosa, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

8/10 – Goed

heather

1 nacht verbleven in november 2023
Reactie van Owner op 18 dec 2023
Heather, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 – Goed

Alberto

1 nacht verbleven in november 2023
Reactie van Owner op 11 dec 2023
Alberto, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

6/10 – Redelijk

Kaila

2 nachten verbleven in november 2023
Reactie van Owner op 22 nov 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 – Uitstekend

Cesar Arnoldo

1 nacht verbleven in november 2023
Reactie van Owner op 11 dec 2023
Cesar, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 – Redelijk

ivan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
MUY BIEN SOLO EL DESAYUNO MUY SENCILLO ESTA MUY BIEN EL HOTEL DEBERIAN DE INVERTIR EN EL DESAYUNO
1 nacht verbleven in november 2023
Reactie van Owner op 14 nov 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 – Uitstekend

Dale

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable beds, nightlight in bathroom, nice room arrangement, at least 2 mirrors and 2 sinks, bathroom fan was quiet.
3 nachten verbleven in november 2023
Reactie van Owner op 15 nov 2023
Dale, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 – Uitstekend

Fernando

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Owner op 13 nov 2023
Fernando, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 – Uitstekend

Anuradha

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff - friendly and ready to help always!
2 nachten verbleven in november 2023
Reactie van Owner op 7 nov 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.

8/10 – Goed

David

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Owner op 3 nov 2023
David, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 – Uitstekend

HUI KUN

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
19 nachten verbleven in oktober 2023
Reactie van Owner op 2 nov 2023
Hui Kun, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 – Uitstekend

Rachel

2 nachten verbleven in augustus 2023
Reactie van Owner op 20 okt 2023
Rachel, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room comes with refrigerator, microwave, and dishwasher. The entire property is clean inside and outside. The staff is very friendly and professional.
7 nachten verbleven in oktober 2023
Reactie van Owner op 12 okt 2023
Michael, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

2/10 – Ontzettend slecht

Hayley

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Disgusting
How this hotel has good reviews I will never know. Our room was shocking. There were dead flies everywhere. The bed had reddish brown stains that I can only assume were blood (hopefully food). Even the lamp shades had stains. The floor STUNK. The shower was broken. And after all this, the hotel would not give us a refund as we had stayed past a certain time. I recommend that everyone avoid this hotel at all costs.
1 nacht verbleven in september 2023
Reactie van Owner op 6 okt 2023
Thank you for sharing feedback on your guestroom during your recent stay, Hayley. Guest room cleanliness is a major priority for us, so we will review your feedback with our team to ensure we fix problems like this going forward. Thank you again for sharing your feedback. Please feel free to reach out to the hotel directly if you would like to discuss your experience further. We hope to have the opportunity to welcome you back once again.