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Beoordelingen van Candlewood Suites Elgin, an IHG Hotel

2.5 out of 5
Candlewood Suites Elgin, an IHG Hotel
1780 Capital St, Elgin, IL

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 151 van 313 beoordelingen" "
Gastenscore: 8 - Goed. 105 van 313 beoordelingen" "
Gastenscore: 6 - Redelijk. 34 van 313 beoordelingen" "
Gastenscore: 4 - Matig. 13 van 313 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 10 van 313 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

7,8/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Denise

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Elgin Candlewood Suites
Comfortable bedding and furnishings. Pleasant and efficient staff, could have had the parking lot better plowed. Overall, a wonderful weekend stay.
2 nachten verbleven in januari 2024

8/10 – Goed

Jasmine

1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Mark

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
7 nachten verbleven in januari 2024

10/10 – Uitstekend

Leopold, Greendale

1 nacht verbleven in januari 2024

4/10 – Matig

Gary

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

robert

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

10/10 – Uitstekend

Maxine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff were very friendly and helpful. The room was very quiet and comfortable.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Julie

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean unit and nice having a refrigerator and microwave. Cozy bed with lots of pillows. I would stay here again.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Jerry, Kearney

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
The wifi was out. No wifi for three days.
2 nachten verbleven in juli 2023

10/10 – Uitstekend

JOSEPH

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Good place to stay
1 nacht verbleven in juli 2023

6/10 – Redelijk

Rob

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2023

10/10 – Uitstekend

Gary

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very comfortable beds and pillows!!! The room was very nice and quiet. The renovations were fantastic and I look forward to my next stay with you!
1 nacht verbleven in april 2023

6/10 – Redelijk

Sherrill

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Should have known the hotel was under renovation
The hotel was under construction, but I was not aware of this when I made the reservation. While it was not horrible, there were things that did not meet my expectations (eg, tub condition) that I wish I would have been able to anticipate. They should make it clear that the construction is going on before accepting reservations.
2 nachten verbleven in december 2022

8/10 – Goed

Brett

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2022

10/10 – Uitstekend

Susan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2022

8/10 – Goed

Cecilia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the friendly service from the front desk. I was there for my wedding weekend and my photographer and make up artist were coming in on Saturday. Staff was friendly and accomodating to them. Great service! Only downfall was I left an item behind in the room after checking out. I called the next day and they did not have it anymore in their lost an found :(
2 nachten verbleven in oktober 2022

6/10 – Redelijk

RoseAnn

Positief: Netheid, personeel en service en voorzieningen
The air conditioner was not working correctly and it was very humid
2 nachten verbleven in augustus 2022

4/10 – Matig

Joseph

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Was under remodeling bathroom was terrible no and mean no counter space at all suite with no chair or couch.
9 nachten verbleven in juli 2022

10/10 – Uitstekend

gary S

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
clean rooms,
1 nacht verbleven in mei 2022

4/10 – Matig

Amy

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Too many other choices nearby
The hotel is “under renovation”, which has been going on for 3 years. The bed is blown out, a literal pit on one side, causing the person to be stuck in one position. Every employee we have encountered has been phenomenal. The housekeeping staff do a great job.
1 nacht verbleven in mei 2022

6/10 – Redelijk

Tyler

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Tore up. Staff was friendly.
Looked like the hotel was undergoing a remodel. Wasn’t stated when we booked. Room was old and outdated. Dangerous nails for my 2 year old exposed on the carpet tack strip. Baseboards tore up. Probably should have quarantined the rooms they were working on, instead of renting them out. Would have been the right thing to do. Overall high price for a substandard stay. Staff was friendly and nice.
1 nacht verbleven in mei 2022

2/10 – Ontzettend slecht

Matthew

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nasty rude staff..place is not clean at all.they offer no room service during your stay.worst hotel to stay at.just avoid the place and save yourself some stress and time.beds smell badly,floors dirty nasty.just stay away trust me.
2 nachten verbleven in februari 2022

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
One night
Had a pleasant stay no issues
1 nacht verbleven in januari 2022

4/10 – Matig

Patricia

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Voorzieningen
Negatief: Personeel en service
Have stayed at this property several times in the past and never an issue until this past trip. I reserved and paid for a king studio suite, through Orbitz, we were traveling with our daughter and our grandson( 5 yo), we also had a late check in…room key did not work, ok, clerk had to manually do something to the door so that we could get in, we walk in to a king room, no sofa bed….I go advise the clerk and he blamed it on orbitz, I asked him to get me the room card for the correct room and he again blamed it on Orbitz, no apology for the error, just a little mouthy about it. I asked him to stopping placing blame and just get us into a room…he hands me the key cards and we move to a different floor, a king studio suite! The pullout sofa mattress had no support at the foot of the bed, literally hanging from the frame( I have pics), no bedding in the closet so now I have to make a phone call…not a good experience this trip.
1 nacht verbleven in januari 2022
Reactie van Sales Manager op 4 jan 2022
We apologize for an inconvneience you may have faced during your stay. The room you booked was, in fact, a king studio suite and not a king with sofa suite. In the past, you booked directly with us for a king with sofa suite. To avoid confusion, we would advise to call us directly and book for your specific needs, or call immediately after booking to confirm you booked the correct room. Again, our staff still gave you a complimentary upgrade. All furniture is in the process of being swapped and should be completed very soon! We hope to see you again and Happy New Year!

4/10 – Matig

Tewodros

Negatief: Staat van de accommodatie en faciliteiten
It's not clean
1 nacht verbleven in december 2021

8/10 – Goed

Monica

Positief: Netheid, personeel en service en comfort kamer
It’s okay
The hotel is hard to find. Once there it was fine. No breakfast available. Paid or unpaid. For a place that is a bit off the beaten track, that not great. Our bed and room was absolutely fine except for a large leather chair with ripped upholstery. Really ..,
1 nacht verbleven in december 2021
Reactie van Sales Manager op 3 jan 2022
We thank you for your feedback. We will have new furniture very soon, and there has been a large delay due to labor shortages. We appreciate you staying with us and hope to see you again!

8/10 – Goed

Rebecca

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service
Close proximity to area restaurants. Both the room and bathroom were clean. Clean dishes in dishwasher—actually the kitchenette was a nice surprise!
1 nacht verbleven in december 2021

8/10 – Goed

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Some of the staff weren't wearing masks. The young gorgeous Diana woman, working nights, anticipated my request to change rooms because the heater wasn't working very well in the first room I got. She was great.
2 nachten verbleven in november 2021

6/10 – Redelijk

Jeanine

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Don’t stay here!
This hotel is terrible- the room had no couch but it was called a suite- they requested a deposit and 4 days later after check out I still have not gotten it back. If you are looking for a hotel in the Elgin Il area that is pet friendly - look elsewhere.
3 nachten verbleven in november 2021
Reactie van Candlewood Suites Elgin op 30 nov 2021
Jeanine, you just called us minutes ago and were provided an explanation. You checked out on a Saturday. Your deposit takes 3-7 BUSINESS days to go back to your card. Monday (yesterday) would qualify as the first day. This all depends on the guest bank, since the amount is dropped immediately from our end when you check out. The room you booked was our double studio suite. We do not have any suites with a couch and 2 beds. We do have them available with king beds for future stays. Please make sure to check accordingly so you know what you are booking.

6/10 – Redelijk

Brian R.

Reisde met partner
Negatief: Personeel en service, voorzieningen
Good location for our visit. The room was clean, but short on toilet tissue and had to get towels. No breakfast. Not being managed well.
2 nachten verbleven in november 2021
Reactie van Candlewood Suites Elgin op 28 nov 2021
Dear Guest, all toiletries and towels are replenished free of charge at the front desk. This is standard policy for any Candlewood Suites hotel. Candlewood Suites is not a chain that offers breakfast, but does have a convenient store in the lobby for all of your needs that also has 24/7 coffee. These IHG Candlewood policies are not a reflection of management, as they are only following protocol. Have a great holiday!

4/10 – Matig

Erol

Reisde met familie
Negatief: Netheid
very dirty hotel. Mold in bathtub, dust everywhere, an empty water bottle under the bed.When you leave they ask you to give a Google review for $5 voucher. For the price you pay I expected a better hotel.
1 nacht verbleven in november 2021

2/10 – Ontzettend slecht

stephen

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Alarm clock was useless. No remote for TV. Furniture was worn out. Towel covering the old leather chair.
1 nacht verbleven in oktober 2021
Reactie van Candlewood Suites Elgin op 28 nov 2021
We apologize for the inconvenience. Renovations are currently under process and will soon be finished. We hope to have you stay with us again!

10/10 – Uitstekend

James L., Pelican Rapids

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2021

10/10 – Uitstekend

Jo Ann

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They need to add a towel bar in the bathroom. There is no place to hang a wet towel. All the staff was friendly and very helpful. They provided everything we needed. We felt safe/secure and slept well each nite of our stay.
5 nachten verbleven in oktober 2021
Reactie van Candlewood Suites Elgin op 30 nov 2021
Thank You for the kind words. The hotel is currently being renovated and set to complete soon. We do pride ourselves on a great guest experience, including quietness and safety.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Our stay.
Our stay was close to the medical building we needed for our tests. The service was great and Harin made sure we knew if we needed anything like new towels, coffee or anything like that the front desk would have it. It was a very nice stay.
3 nachten verbleven in oktober 2021
Reactie van Candlewood Suites Elgin op 28 nov 2021
We appreciate your kind words and will pass this along to the staff. Come stay with us again & have a greay holiday season!

10/10 – Uitstekend

Jonathan

Reisde met huisdieren, Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Pet friendly which we needed on this trip, close to highway, dining, etc. would stay again.
1 nacht verbleven in september 2021

10/10 – Uitstekend

RITA

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The hotel was awesome ans very clean
2 nachten verbleven in september 2021

8/10 – Goed

Michiko Y

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There is a kitchen with stove, dishwasher, home size refrigerator and all cook ware.
1 nacht verbleven in september 2021

6/10 – Redelijk

Ila

Reisde met familie
Nothing to write home about
It was Ok. Front desk was very slow. Manager on duty has no idea what he was doing.
1 nacht verbleven in augustus 2021

2/10 – Ontzettend slecht

Lisa

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terribly dirty. $200.00 deposit. Kitchen stuff consists of few pots & pans. 1 spoon 1 fork. Was deep in an industrial park, next to nursing home. Was incredibly filthy durty bathroom and rooms. Noisy.
1 nacht verbleven in augustus 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Revenue Manager Harin Yogina who was at the front desk was amazing! Friendly warm and helpful. He made us feel like we were the only two people (my wife and I) in the whole building. Great service. He deserves a raise.
1 nacht verbleven in juli 2021

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Staff were very accommodating and friendly. The accommodations were pleasing and comfortable. And the Hotel was easily accessible from the Tollway. We will definitely stay again, when we are in the area.
1 nacht verbleven in juli 2021

6/10 – Redelijk

Geverifieerde reiziger

2 nachten verbleven in juni 2021

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service
When we arrived we had to wait about 30 minutes for someone to come to the front desk to check in. We were told we had an newly renovated suite but there were obvious stains on the carpet and the hot water didn’t work in the sink. There was no toilet paper holder in the bathroom and only one towel for 2 people.
1 nacht verbleven in juni 2021

2/10 – Ontzettend slecht

Mike

Reisde met familie
Positief: Personeel en service, comfort kamer
Negatief: Netheid, staat van de accommodatie en faciliteiten
Avoid
First room we had walked in saw carpet heavley stained, food crumbs between beds on floor. Baseboards were removed showing nail holes and bare drywall. No table or chairs to sit on or to put luggage on. Missing handle on cabinet. Bathroom had electrical box with wires hang out, no tp holder no towel bars. 2nd room carpet was in serious need of vacuuming. Also no tp holder or towelbars. Tube leaked leaving big puddle in bathroom. Also no baseboards with nail holes and bare drywall. AC unit was noisy.
2 nachten verbleven in juni 2021

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Nice location, quiet. In process of a needed remodel!
2 nachten verbleven in juni 2021

8/10 – Goed

Julius

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good enough
It was nice, pricier compared to the local hotels and also no breakfast was served. Was reasonably clean they should also focus on cleaning around the ac unit. I saw a spider in the ac unit.
2 nachten verbleven in juni 2021

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Location was good
5 nachten verbleven in juni 2021

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great and friendly help at the desk. Clean rooms. Just what we needed and affordable.
1 nacht verbleven in juni 2021