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Beoordelingen van Holiday Inn Chicago Northwest-Elgin, an IHG Hotel

3 out of 5
Holiday Inn Chicago Northwest-Elgin, an IHG Hotel
495 Airport Rd, Elgin, IL

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 635 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 253 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 59 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 20 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 34 van 1001 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

9,0/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Oludotun

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very awesome property and service. Staff were also nice and helpful. Loved the place
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Renato

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great experience
1 nacht verbleven in april 2024
Reactie van mike op 13 mei 2024
Thank you for staying with us we are glad you enjoyed your stay

10/10 – Uitstekend

Stephanie

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quiet, clean and friendly staff. Great location
1 nacht verbleven in mei 2024
Reactie van michael op 9 mei 2024
Thank you for the great review we are glad you enjoyed your stay with us and hope to see you soon.

10/10 – Uitstekend

Oludotun

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the place. Will definitely stay again anytime i am in the area.
1 nacht verbleven in april 2024
Reactie van Michael op 6 mei 2024
Thank you for the Great review we are so glad to hear your stay was a great one and we look forward to your return

10/10 – Uitstekend

Rocio

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient
1 nacht verbleven in maart 2024
Reactie van Michael op 1 mei 2024
Thank you for the Great review we are glad you enjoyed your stay with us.

10/10 – Uitstekend

noel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great visit!
3 nachten verbleven in april 2024
Reactie van Michael op 24 apr 2024
Thank you for the Great review we are glad you enjoyed your stay with us

10/10 – Uitstekend

Ruth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Was nice, clean. No issues.
2 nachten verbleven in april 2024
Reactie van Michael op 19 apr 2024
Thank you for the great review we are glad you enjoyed your stay with us and look forward to your return

10/10 – Uitstekend

Vonnie

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice, clean rooms. The staff was very friendly. There is a restaurant on the property. They are dog friendly!
1 nacht verbleven in april 2024
Reactie van michael op 18 apr 2024
Thank you for the Great review we are Glad you enjoyed your stay with us and we look forward to your return

8/10 – Goed

Christine

2 nachten verbleven in april 2024
Reactie van Michael op 6 mei 2024
Thank you for the Great review we are so glad to hear your stay was a great one and we look forward to your return

8/10 – Goed

Javier

1 nacht verbleven in april 2024
Reactie van Michael op 6 mei 2024
Thank you for the Great review we are so glad to hear your stay was a great one and we look forward to your return

10/10 – Uitstekend

Nicole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayed here many times and have never been disappointed.
1 nacht verbleven in april 2024
Reactie van Michael op 15 apr 2024
Thank you for taking the time to tell us about your experience at Holiday Inn CHICAGO NORTHWEST - ELGIN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 847-488-9000 or michael@hichicagonw.com.Sincerely,Michael Memmott General manager 847-488-9000michael@hichicagonw.com

10/10 – Uitstekend

angui

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super lindo y tranquilo
2 nachten verbleven in april 2024
Reactie van Michael op 18 apr 2024
Thank you for the Great review we are Glad you enjoyed your stay with us and we look forward to your return

8/10 – Goed

Janessa

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
Great
1 nacht verbleven in april 2024
Reactie van Michael op 8 apr 2024
Thank you for the Great review we are glad you enjoyed your stay with and look forward to your return

6/10 – Redelijk

BinBin

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
My room just next to the staff elevator, and the big noise starts early the morning from the elevator.
2 nachten verbleven in april 2024
Reactie van Michael op 8 apr 2024
I am sorry to hear your stay was not a great one was it only the elevator noise that caused you to score us this way

10/10 – Uitstekend

Janet

1 nacht verbleven in april 2024
Reactie van Michael op 25 apr 2024
Thank you for the great review we strive to make every guest stay a great one.

8/10 – Goed

Eryonna

Reisde met partner
.
3 nachten verbleven in maart 2024
Reactie van Michael op 8 apr 2024
Thank you for the Great review we are glad you enjoyed your stay with and look forward to your return

10/10 – Uitstekend

Ramon

1 nacht verbleven in maart 2024
Reactie van Jim op 21 apr 2024
Hello RamonThank you for taking the time to review your stay with us. We are very happy to hear that you enjoyed your stay. We look forward to seeing you again.

10/10 – Uitstekend

Jenny

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay with the family. Loved Bennigans on site and the pool and hot tub were the best!!!
2 nachten verbleven in maart 2024
Reactie van Michael op 8 apr 2024
Thank you for the Great review we are glad you enjoyed your stay with and look forward to your return

8/10 – Goed

Donna

Zakenreiziger
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
The bed was very comfortable and the room was very quiet. Overall a good stay.
1 nacht verbleven in maart 2024
Reactie van Michael op 8 apr 2024
Thank you for the Great review we are glad you enjoyed your stay with and look forward to your return

10/10 – Uitstekend

Melissa

Reisde met familie en kleine kinderen
Positief: Staat van de accommodatie en faciliteiten
We had a great time, clean and safe environment.
1 nacht verbleven in maart 2024
Reactie van Michael op 8 apr 2024
Thank you for the Great review we are glad you enjoyed your stay with and look forward to your return

10/10 – Uitstekend

Rhonda Small

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were friendly, courteous and professional.
3 nachten verbleven in maart 2024
Reactie van Michael op 25 mrt 2024
Thank you for the great review we love hearing you had a great stay

8/10 – Goed

Deborah

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall, this hotel was excellent. The staff was friendly and helpful. I stayed in a queen suite, which was perfect for my needs. The only negative part of the stay was that for the price of the room, breakfast was not included, and the charge was a whopping $14 a day. Needless to say, I didn't eat breakfast, and that was disappointing (and the reason I give 4 stars instead of 5). Otherwise, it was a great hotel.
3 nachten verbleven in maart 2024
Reactie van Michael op 25 mrt 2024
Sorry you felt the breakfast was too much . the standards are full service Holiday inn . charge for breakfast there are deals with breakfast when you book. express hotels have the breakfast included

10/10 – Uitstekend

Casandra

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Definitely will be coming back I love the products they have in the bathroom it’s so nice they
1 nacht verbleven in maart 2024
Reactie van Michael op 25 mrt 2024
Thank you for the great review we love hearing you had a great stay

8/10 – Goed

Edward, Anna

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything about this day was relatively satisfactory. The facility was clean. The staff was helpful. The location is convenient. Only issues I had was the breakfast is a $14 buffet and the shower water was so hot that it literally hurt to touch. Everything else was great.
2 nachten verbleven in maart 2024
Reactie van Michael op 22 mrt 2024
I am sorry to hear the hot water was too hot sounds like a valve issue I will address the room issue

10/10 – Uitstekend

natalia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
…
2 nachten verbleven in maart 2024
Reactie van Michael op 22 mrt 2024
Thank you for the great review we look forward to your return

6/10 – Redelijk

Shakinia

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Michael op 17 mrt 2024
Not sure why you did not have a Great stay with us we strive to make every guest stay a great one

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in maart 2024
Reactie van Michaek op 17 mrt 2024
Thank you for the Great review we are glad to hear you enjoyed your stay with us

10/10 – Uitstekend

Colletta

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I love everything about the hotel.
1 nacht verbleven in maart 2024
Reactie van Michael op 13 mrt 2024
Thank you for the great review we are glad you had a great stay with us

10/10 – Uitstekend

Cristina

1 nacht verbleven in maart 2024
Reactie van Michael op 8 apr 2024
Thank you for the Great review we are glad you enjoyed your stay with and look forward to your return

10/10 – Uitstekend

Eryonna

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Michael op 13 mrt 2024
Thank you for the great review we are glad you had a great stay with us

10/10 – Uitstekend

Erica

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Didn't like the children having access to the hot tub.
2 nachten verbleven in maart 2024
Reactie van Jim op 4 mrt 2024
Thank you for taking time to review your stay. We allow access to our pool area to all guests and children need to be accompanied by an adult.

8/10 – Goed

Shakinia

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Jim op 4 mrt 2024
Thank you for taking the time to review your stay. We hope to see you again soon.

2/10 – Ontzettend slecht

Kimberly

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van mike op 4 mrt 2024
I would love to hear what happened and why you gave us a 1 we always stride to to make our Guest stays great ones

8/10 – Goed

Rachael

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They could use a bigger workout room but overall good
3 nachten verbleven in februari 2024
Reactie van mike op 4 mrt 2024
thank you for your review i am glad you enjoyed your stay sorry that the fitness room was not Large enough for you

8/10 – Goed

Ragan J.

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location, noise from other room was a negative
1 nacht verbleven in februari 2024
Reactie van Michael op 26 feb 2024
thank you for your review and I will look into the noise issue with my staff

8/10 – Goed

Riley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Michael op 22 feb 2024
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience

10/10 – Uitstekend

brian

Zakenreiziger, Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to the hospital we were seeing my sister in law at. Easy access clean comfortable.
2 nachten verbleven in februari 2024
Reactie van Michael op 22 feb 2024
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience

10/10 – Uitstekend

Janet

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van michael op 22 feb 2024
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Voorzieningen
Vonetta checked us in and was the friendliest person ever! She made sure we felt comfortable and was available to help us when we needed help. I would absolutely stay again and highly recommend this hotel!
2 nachten verbleven in februari 2024
Reactie van Michael op 22 feb 2024
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience

4/10 – Matig

Kelli

Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property itself was clean, the price we paid for the suite was not worth it when more then half of the jacuzzi jets did not work, the pull out sofa bed had springs poking through the mattress that scraped my child’s leg when she was sleeping. I asked for a replacement mattress for the second night as I was booked and already paid for two nights in the suite but was told they did not have one so my children slept on the floor. I asked for a discounted rate for my child’s injury and was told no that they would give me points towards my stay. The price for the breakfast was not worth it either not many options and it’s the same breakfast you would get free at other holiday inns. We will not stay next time we come due to the rudeness of the staff when asking for my room to be discounted because of all of the issues we had.
2 nachten verbleven in februari 2024
Reactie van Mike op 22 feb 2024
We will be contacting you about the issues . I am sorry to hear your stay was not a great one . the points were given because you booked through a third party so we could not give you anything off your room

10/10 – Uitstekend

Kyle

1 nacht verbleven in februari 2024
Reactie van Michael op 22 mrt 2024
Thank you for the great review we look forward to your return

10/10 – Uitstekend

Lori

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff!
1 nacht verbleven in februari 2024
Reactie van Michael op 22 feb 2024
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience

10/10 – Uitstekend

Scott

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Michael op 22 feb 2024
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beds were comfortable and they were friendly. Nice environment. Good setup for banquets
2 nachten verbleven in februari 2024
Reactie van michael op 22 feb 2024
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience

10/10 – Uitstekend

John, Wheaton

2 nachten verbleven in januari 2024
Reactie van Michael op 22 feb 2024
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience

8/10 – Goed

Steve

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
This facility allows pets and the dogs a couple of rooms down had high pitched yips and yaps off and on all night. The staff was helpful and friendly, the room and facilities were great
2 nachten verbleven in januari 2024
Reactie van michael op 22 feb 2024
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience . i am sorry to hear about the dog barking please let us know next time if there is a issue so we may address it

10/10 – Uitstekend

Jennifer

1 nacht verbleven in januari 2024
Reactie van Michael op 22 feb 2024
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience

10/10 – Uitstekend

Jorge

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in januari 2024
Reactie van Michael op 22 feb 2024
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience

8/10 – Goed

Laura

Nice big hotel with attached restaurant. Bathroom water pressure not great.
1 nacht verbleven in januari 2024
Reactie van Michael op 22 feb 2024
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience . I will look into the water pressure issue you had in the room .

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not there too long and snowing to see grounds !
1 nacht verbleven in januari 2024
Reactie van Michael op 22 feb 2024
Thank you for the great review we are glad you enjoyed your stay with us and great to hear the staff was treating you properly we strive to make every guest stay a great experience