This was my first time visiting Mexico and the Ensenada area. The hotel room was lovely, and even better than expected. I stayed with my two kids and it was very spacious. The balcony area was a huge plus, I didn't know our room would have one. We enjoyed spending some time out on the balcony in the early mornings and evenings.
All of the staff that we encountered were very friendly and helpful, as well as linguistically knowledgeable in English when my Spanish was not the best.
We ordered room service during one of the nights of our stay when it was already passed 11:30pm. We ordered the pizza and spaghetti bolognese, both were delicious! I love that room service was offered until 1:00am, as not many food establishments are open during that time.
The pool was also really nice, and there are two jacuzzis. I just wish they would stay open at least until 10pm. I thought 9pm was rather early. Overall wonderful hotel!