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Beoordelingen van Hyatt Vacation Club at Coconut Cove, Bonita Springs

4 out of 5
Hyatt Vacation Club at Coconut Cove, Bonita Springs
11800 Coconut Plantation Drive, Estero, FL

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 291 van 404 beoordelingen" "
Gastenscore: 8 - Goed. 65 van 404 beoordelingen" "
Gastenscore: 6 - Redelijk. 26 van 404 beoordelingen" "
Gastenscore: 4 - Matig. 15 van 404 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 404 beoordelingen" "

9,4/10

Netheid

9,4/10

Personeel en service

9,2/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Carlos, Den Haag

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Absoluut top !
Hyatt Coconut Plantation is een absoluut top resort . Geweldig complex met veel groen . Onze dochter van 5 heeft zich geweldig vermaakt in de zwembaden . Vooral de Lazy River vond ze super ! Grote , schone kamers met een lekker ruim balkon . Service is ook geweldig . Ik zou zeker terug gaan naar Coconut Plantation ....!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

Christina E

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property was pretty and had a lot to offer. We thought there would be more events for kids, but none really happened. The most frustrating part was the pool and bar closing so early! We went on excursions during the day then couldn't come enjoy a drink and the pool at night.
4 nachten verbleven in april 2024

8/10 – Goed

Ximena, Miami

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property is nice. Staff at front desk need to improve their servicd
1 nacht verbleven in mei 2024

6/10 – Redelijk

David Wendell

Negatief: Netheid, staat van de accommodatie en faciliteiten

4/10 – Matig

Josiane, Pompano beach

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen
My experience at this hotel was disappointing. Despite making a reservation for 4 people, the property only accommodated for 2. There were no extra blankets or pillows available, and to make matters worse, the reception closed at 11pm. Due to overbooking, I had to leave earlier than planned, resulting in a loss of money. To top it off, I was nearly charged $299 for a room charge that was added by “mistake”. I advise caution when considering this property for your stay.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Jaime

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Great amenities. Lazy River is amazing.
2 nachten verbleven in april 2024

8/10 – Goed

Rob

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good property and customer service. Construction and maintenance around the building were a bit noisy.
3 nachten verbleven in april 2024

10/10 – Uitstekend

Annalisa

Positief: Netheid, staat van de accommodatie en faciliteiten
Excellent place for our family! We will be back!
5 nachten verbleven in april 2024
Reactie van Ryan op 23 apr 2024
Thank you, Annalisa, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 – Goed

Stacy

Reisde met familie en kleine kinderen
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
This place has almost everything you need! They has a list of items that they would provide and more then half they were out of. Like a brush laundry bag slippers. I think this place is a great family friendly atmosphere! You literally do not need to go to and other beaches as they shuttle you to one that is nice and quite and we saw over 4 follow back one day! Our kids loved the movie biewing and game room! The only other complaints would be the smell that came out of our bath tub was not ok 😕 the showers had a very hard time draining. And the room didnt seem very well cleaned at our arrival. But staff was great until we requested a late check out. After getting our flight delayed 😑
4 nachten verbleven in april 2024
Reactie van Ryan op 18 apr 2024
Thank you for leaving a review with us! We apologize for the negative experience you faced in your villa. We will address these areas needed of improvement. We hope you enjoyed your stay with us!

10/10 – Uitstekend

Rachel, Coon Rapids

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
This place was great except for the fact that every morning at 7:30am, the grounds crew at the golf course would use their machinery that would wake me up. Lazy River was awesome and the hot tub was bubbly. The front desk staff were friendly and helpful.
4 nachten verbleven in april 2024
Reactie van Ryan op 18 apr 2024
Thank you for leaving a review with us! We apologize for the noise early in the morning, and we will ensure to improve in this area. We hope you enjoyed your stay with us!

10/10 – Uitstekend

Ashley

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This property was perfect for our family of 5! The two bedroom room has so much space! The pool area is amazing, the lazy river is a huge bonus we loved it!
6 nachten verbleven in april 2024
Reactie van Ryan op 18 apr 2024
Thank you for leaving a positive review with us. We greatly appreciate it.

10/10 – Uitstekend

Christina

Positief: Staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Ryan op 8 apr 2024
Thank you, Christina, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 – Goed

Daniel

Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Ryan op 8 apr 2024
Daniel, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

6/10 – Redelijk

Peter

Reisde met familie
Negatief: Netheid
Staff was courteous and helpful. Property was great but a little dated. We also never had housekeeping on a Wednesday to Monday stay in 2 rooms.
5 nachten verbleven in maart 2024
Reactie van Ryan op 8 apr 2024
Thank you for your review! We appreciate your kind words about our staff and the property itself. We apologize that the rooms felt a bit dated, and that housekeeping wasn't provided during your mid-week stay. We're always looking for ways to improve, and your feedback is valuable.

10/10 – Uitstekend

Vincent

Positief: Netheid, staat van de accommodatie en faciliteiten
The property was beautiful. The rooms were I red and u The first red flag comfortable and clean. The pool was like a dream. It is definitely one of the most astonishing t
1 nacht verbleven in maart 2024
Reactie van Ryan op 8 apr 2024
Thank you, Vincent, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 – Redelijk

Rocco

Reisde met partner
Negatief: Voorzieningen
Honestly we will never return to the hotel. It was very far from everything at least 30 minutes to anything. Very limited staff and they don’t clean your room every day. I’ve never experienced this, usually you receive clean towels & if need soap, shampoo etc. they clean every other day and no delivery of anything needed. Hotel gave us 1 tiny bar of soap to use between sink and shower & acted like that should have been enough. We will return to Florida, a few areas we scouted would be better suited looking forward to next season!
4 nachten verbleven in maart 2024
Reactie van Ryan op 25 mrt 2024
Thank you for your feedback. We apologize that your recent stay fell short of your expectations. We understand your frustration with the distance to amenities, limited staff, and housekeeping schedule.Daily housekeeping with fresh towels is our standard practice, and we apologize if this wasn't the case during your stay. We'll be investigating this to ensure it doesn't happen again. We wish you the best of luck in finding the perfect location for your next Florida adventure!

10/10 – Uitstekend

Anthony, So Walpole

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Very relaxing and excellent pool maintenance
6 nachten verbleven in maart 2024
Reactie van Ryan op 25 mrt 2024
Thank you, Anthony, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

4/10 – Matig

Mary

Reisde met familie
Negatief: Netheid
Property is very “ok” … a little dated. I would not recommend this property as the staff at this location tries to upsell you on the Hyatt vacation club. Be Leary of the staff and don’t sign anything. Expedia was very helpful on getting me out of a multi day stay at this location. Very disappointed in Hyatt! I even heard a sales person trying to upsell an older man saying “what are you gonna leave your money to your cat”…very bad!
2 nachten verbleven in maart 2024
Reactie van Ryan op 22 mrt 2024
We're disappointed to hear about your experience. Your feedback is important to us, and we apologize for any inconvenience caused during your stay. We take your concerns seriously and will address them with our team to ensure that all guests feel comfortable and respected. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

10/10 – Uitstekend

Cheryl

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful resort
4 nachten verbleven in januari 2024
Reactie van Ryan op 20 mrt 2024
Thank you, Cheryl, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 – Goed

Anita Rose

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We thought it was a pretty good place to stay and we enjoyed ourselves.
3 nachten verbleven in maart 2024
Reactie van Ryan op 12 mrt 2024
Anita, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 – Uitstekend

Theresa

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This property is beautiful. They are still doing work since the hurricane hit. The only down fall is this property is not on the beach. They have a small shuttle that takes you to a boat which then takes you to Pelican Island. The shuttle is small so you have a big group you may have to take 2 trips. The shuttle only runs Thursday-Sunday. Other than that this place is great for kids and adults. A beautiful pool area and we love the condo feel of the rooms.
3 nachten verbleven in februari 2024
Reactie van Ryan op 20 feb 2024
Thank you, Theresa, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 – Uitstekend

Pamela

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely perfect from start to amenity’s we really enjoyed our stay, highly recommend this resort pool area is stunning
3 nachten verbleven in februari 2024
Reactie van Ryan op 19 feb 2024
Thank you, Pamela, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 – Uitstekend

Stephen

2 nachten verbleven in januari 2024
Reactie van Ryan op 20 mrt 2024
Thank you, Stephen, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 – Goed

Daniel

Reisde met familie
Positief: Netheid, voorzieningen
It’s a wonderful, relaxing resort. The grounds and pool area are quite beautiful and the resort staff, friendly and helpful. The only suggestion I would make is that the condition of some of the walls & furniture in the rooms need to be painted and some of the furniture replaced. We stayed there 20 years ago as well, and I believe they still have the same kitchen and flooring as they did at our last stay.
3 nachten verbleven in januari 2024
Reactie van Ryan op 2 feb 2024
Thank you, Izabela, for taking the time to leave a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 – Uitstekend

Anita Rose

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed our stay
3 nachten verbleven in januari 2024
Reactie van Ryan op 2 feb 2024
Thank you, Anita Rose, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 – Uitstekend

Mackenzie

Positief: Netheid, staat van de accommodatie en faciliteiten
10/10 recommend this place! I’m always very cautious and read every single review, good and bad. We enjoyed our first night so much that we decided to book another night. This is a very family friendly place! The activities that go on throughout each day are an added perk! We did sit thru an hour optional presentation (not pushy at all) and we received a $250 visa gift card. Which we used to stay an extra night!
1 nacht verbleven in januari 2024
Reactie van Ryan op 2 feb 2024
Thank you, Mackenzie, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 – Uitstekend

Christina Kelley

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic for kids, we had a big two bedroom condo. It was clean, well decorated and welcoming! I would definitely stay there again.
3 nachten verbleven in januari 2024
Reactie van Ryan op 23 jan 2024
Thank you, Christina Kelley, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 – Uitstekend

Terrence

1 nacht verbleven in januari 2024
Reactie van Ryan op 16 jan 2024
Terrence, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

8/10 – Goed

Christine C, Rockland

5 nachten verbleven in januari 2024
Reactie van Ryan op 8 jan 2024
Christine, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 – Uitstekend

Nicole Onori

Positief: Netheid, staat van de accommodatie en faciliteiten
6 nachten verbleven in november 2023
Reactie van Ryan op 22 nov 2023
Thank you, Nicole! We appreciate your perfect rating. If you ever have any comments or suggestions to share, feel free to let us know. We look forward to welcoming you back for another fantastic stay!

10/10 – Uitstekend

Michael

Positief: Netheid, comfort kamer
The staff was so friendly!! Especially the late night check-in security guard Keith. He was so kind after a long day of travel! Really appreciated their entire staff.
3 nachten verbleven in oktober 2023
Reactie van Ryan op 26 okt 2023
Thank you, Michael! We're thrilled to hear you had a fantastic experience, and we'll be sure to pass on your compliments to Keith and our entire staff.

4/10 – Matig

Neha

7 nachten verbleven in oktober 2023
Reactie van Ryan op 26 okt 2023
Hi Neha, we're sorry to hear about your experience. We'd love to understand more about your visit and how we can improve. Please feel free to reach out and share your thoughts with us.

6/10 – Redelijk

Paul

Positief: Netheid, comfort kamer
Nice place but with a time share mentality
The place is very nice. It’s still recovering from hurricane Ian. The disappointing part for this time was that I wanted to extend my trip by one day, and the front desk told me to reach out to Hyatt directly, and they intern told me to go to the front desk. So it was too much of a hassle and I just skipped it. It’s a shame because the place was probably only 30% occupied, easy cash flow for them.
2 nachten verbleven in oktober 2023
Reactie van Ryan op 20 okt 2023
Thank you for your feedback, Paul. We're pleased to hear that you found our place very nice. We apologize for the inconvenience you experienced when trying to extend your trip. We'll use your comments to improve our processes for a smoother experience in the future. We hope to have the opportunity to welcome you back and provide a more seamless stay.

10/10 – Uitstekend

Patrick

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Pool and hot tub were amazing so we’re the outdoors bars,restaurant,lazy river all within a minute walk between each. Units are nice and quiet inside huge jacuzzi tub and amazing screen in porch overlooking the golf course . Staff was very friends property was clean and well taken care of!
4 nachten verbleven in oktober 2023
Reactie van Ryan op 16 okt 2023
Thank you for the perfect 5-star review!

10/10 – Uitstekend

Brenda

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good good
1 nacht verbleven in oktober 2023
Reactie van Ryan op 16 okt 2023
Thank you for the perfect review!

10/10 – Uitstekend

Christian, Lehigh Acres

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
People are warm and friendly; very accomodating. Location is close to great shopping and dining. Altogether the property is older it is beautifully maintained.
3 nachten verbleven in september 2023
Reactie van Ryan op 16 okt 2023
Thank you for taking the time to comment and review our resort. We also appreciate your kind words about our team and our resort.

10/10 – Uitstekend

Debra

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Very nice property. Lots of things to do.
1 nacht verbleven in september 2023
Reactie van David op 21 sep 2023
Thank you for the great review.

10/10 – Uitstekend

John

Positief: Staat van de accommodatie en faciliteiten
Great place to stay!
2 nachten verbleven in september 2023
Reactie van David op 21 sep 2023
Thank you for the awesome review.

10/10 – Uitstekend

Nora

1 nacht verbleven in september 2023
Reactie van David op 6 sep 2023
Thank you for your review.

10/10 – Uitstekend

Denese

Positief: Netheid, voorzieningen
Beautiful and well kept. Polite staff and housekeeping.
5 nachten verbleven in augustus 2023
Reactie van David op 6 sep 2023
Thank you for your review.

10/10 – Uitstekend

Yerina

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good
3 nachten verbleven in augustus 2023
Reactie van David op 6 sep 2023
Thank you for your review.

10/10 – Uitstekend

mengmeng

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
lazy river amamzing
5 nachten verbleven in augustus 2023
Reactie van David op 6 sep 2023
Happy to hear you enjoyed the lazy river.

6/10 – Redelijk

ANGIE

1 nacht verbleven in augustus 2023
Reactie van David op 6 sep 2023
Thank you for your review.

10/10 – Uitstekend

Tiffany

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van David op 6 sep 2023
Thank you for the great review.

10/10 – Uitstekend

Camilla, Palm beach gardens

Positief: Netheid, staat van de accommodatie en faciliteiten
Nice property with lots to do! Some stuff was still in repair from the hurricane, but that’s understandable! Good trip!
2 nachten verbleven in augustus 2023
Reactie van David op 21 aug 2023
Thank you for your review. We're pleased to hear you had a good trip!

8/10 – Goed

ALBA SUYAPA

3 nachten verbleven in augustus 2023
Reactie van David op 21 aug 2023
Thank you for your review.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
Bien
1 nacht verbleven in augustus 2023
Reactie van David op 6 sep 2023
Thank you for your review.

6/10 – Redelijk

J

Reisde met familie en kleine kinderen
Positief: Voorzieningen
The property was nice with the pools and lazy river. Outside areas felt clean and fun. However the rooms were outdated and falling apart. We had two rooms, one of which was so dusty my son had allergies and croup the entire time he was in the room. The second room had ants all over the kitchen and we had to call front desk because the kitchen sink literally fell from the countertop. Needs some work.
3 nachten verbleven in juli 2023
Reactie van David op 14 aug 2023
Thank you for your review and feedback.

6/10 – Redelijk

Manuel

Reisde met familie en kleine kinderen
We have been staying at this property for years. It is our go to summer trip. This year we were saddened that the room we got was run down. Our sink sunk, it literally came off and fell off from where it was previously glued to. The sheets in the room were stained. And lastly, there was an ant infestation in the kitchen. Sad that our room turned out this way this year.
3 nachten verbleven in juli 2023
Reactie van David op 14 aug 2023
Thank you for your review and feedback.